Direct Dial Numbers 1

Select Option 3
Technical Support
For customers with Active TechConnect SM

and Integrated Service Agreement

2
Select Option 5
Support agreements More options

Enter the three digit code

Call the Rockwell Automation U.S. Customer Support Center: 3 from the tables below.

1.888.382.1583 (toll free) or 1.440.646.3434 For online technical support:

Monday through Friday from 8:00am to 6:00pm ET. https://rockwellautomation.custhelp.com/
app/phone

DIAL MENU DIRECT DIAL MENU DIRECT

PACKAGED SOLUTIONS FactoryTalk® View ME, RSView® ME, PanelView™ Plus

Graphic Terminals, Studio 5000 View Designer® 202
RAPID Line Integration™ 007 and PanelView™ 5500
PLANTPAX PanelView™ Classic, Standard, Enhanced Terminals
203
PlantPAx® 008 and PanelBuilder™ Software

ACTIVATION PanelView™ Component and PanelView™ 800 204

Software Activations, Copy Protection, Message Displays 205

010
Software Download Issues Industrial Computers and Monitors 206
CONTROLLERS NETLINX
ControlLogix®, FlexLogix™, GuardLogix®, DeviceNet, ControlNet, EtherNet/IP and Associated
100 300
Communications, Associated I/O and Instruction Set RSNetWorx™ Software
CompactLogix™, Compact GuardLogix®, Communications, RSLinx® Classic, RSLinx® Enterprise and
101 301
Associated I/O and Instruction Set FactoryTalk Linx
PLC-5®, Communications, I/O and Instruction Set 102 1784 Communications Cards,
302
SLC™ 500, MicroLogix™ Processor, Communications, Remote Access Dial in Modems, 9300-USBS
103
Associated I/O and Instruction Set Stratix® Network Switches, 9300-ENA 303
SoftLogix™ 5 and 5000, Associated Programming Software, MOTION
105
I/O and Instruction Set
ControlLogix Motion, Interface Cards and
PowerMonitor™ 500, 1000, and 5000, 1411 Current 400
107 Associated Software
Transformers
Kinetix® Servo Drives and Motors and
Micro800® Hardware 110 401
Associated Software (includes Ultra 3000)
Installation and software-generated error support: 1394, S-Class, GML™ Commander 404
Studio 5000®, Logix Designer application, RSLogix 5000®,
500 and 5. RSLinx® Classic and RSNetWorx™ 111 CNC™ Motion 8500, 8520, 9230, 9240, 9260, 9290 , 9440,
405
9 Series
Installation ONLY support: FactoryTalk® View
Machine Edition IMC Motion (121, 123, 110, ODS Software), HSRV, HSTP 407
Connected Components Workbench™ 112 Allen-Bradley® Legacy Servo Drives (1326, 1387, 1388, 1391,
408
1392, 1398), 8720
VISUALIZATION
Anorad® Linear Motors and iTrak® Support, MagneMotion® 410
FactoryTalk® View SE, RSView® SE, RSView® 32, and
200
FactoryTalk Linx Gateway

ThinManager® 201
DIAL MENU DIRECT DIAL MENU DIRECT

DRIVES AND MEDIUM VOLTAGE PRODUCTS (1) PROCESS SAFETY

Current Architecture-Class Drive Products - PowerFlex® AADvance® Control System, Trusted® Control System,
750
70, 700, 700S, 700L, 753, 755, 755TL/TR/TM and 755 OptiSIS® Solution
On-Machine drives, power conditioning products, drive
communications, DriveExecutive™, DriveExplorer™, 500 LOW VOLTAGE INDUSTRIAL CONTROL COMPONENTS
Connected Components Workbench™ Software, Contactors and Starters, Pushbuttons, Terminal Blocks,
MegaDySC® 1608M, MiniDySC® 1608N, SCR Bus Supply 700 Relays and Timers, Circuit Breakers, Disconnect 800
and ProDySC® 1608P Switches, 1497 Transformers, 4983 Surge Protection
Compact AC Drive Products Condition Sensing Switches (Bul. 836-840 Mechanical
PowerFlex® 4M/4, 40/40P, 400 drives Pressure, Temperature and Float, 808 Speed, 803 Rotating 801
PowerFlex® 523/525/527 drives Cam Switches)
ArmorStart® Controllers (290, 291, 294, 280, 281, 284) 501
ArmorConnect® Media (280-PWRM) Signaling Alarms, Beacons, Horns and Lights
Power Conditioning Products 802
(Bul. 854, 855)
Connected Components Workbench™ Software
150-154 SMC™ Smart Motor Controllers and
AC Legacy drives - PowerFlex® 700H, 700AFE, 160, 1305, 804
156 Solid-State Contactors
1336 (Classic), 1336E (IM/PACT®), 1336F (Plus II), 1336R 504
(Regen), 1336S (Plus), 1336T (FORCE™ Technology), 1336Z Electronic Motor Protection (E1 and E3 Plus, E300,
825 Overload Relays, 193-DNENCAT, 2100-ENET EtherNet 805
DC Legacy drives - 1395, 1397 510 Comm Modules, 1608 Voltage Sag Monitors)
PowerFlex® DC drives 511 1606 and 1607 Power Supplies, 1609 Uninterruptible Power
806
Supply, 1492 Printer/Plotter and IFM Modules
Reliance Electric™ - LiquiFlo and Standard Drives 512
900TC Temperature Controllers, 931 Conditioners,
Medium Voltage - PowerFlex® 7000, PowerFlex® 6000 807
937 Intrinsic Safety Modules
and 1557™ Drives, 1500 Contactors and Soft Starters,
857 and 865 Feeder/Motor Protection Relay, 513 Motor Protection Relays (Bul. 809-819, 1409) and
OneGear™ Controllers, 1591 Load Break Switches, 808
Motor Winding Heaters (Bul. 1410)
PowerBrick™ Technology
Limit, Photoelectric and Proximity Switches,
DATA MANAGEMENT SOFTWARE 809
Connection Systems and Media
FactoryTalk® AssetCentre, RSMACC™ 600 Safety Mats (Bul. 440, 442), Relays and Switches,
810
Laser Scanners, Encoders (Bul. 842-847)
RSBizWare™ (Historian™ Classic, PlantMetrics™,
601
Scheduler™) Advanced Sensing (54RF, 55RF, 56RF RFID Tags,
811
MultiSight™ Sensors)
FactoryTalk® Historian SE 602
Hazardous Location Applications 812
FactoryTalk® Transaction Manager, RSSql™ 603
CENTERLINE MOTOR CONTROL CENTERS
FactoryTalk® Batch, RSBatch™, eProcedure®,
604
MaterialTrack™ CENTERLINE® Motor Control Centers Sales Support 900
Manufacturing Execution Systems (MES) 605 CENTERLINE Motor Control Centers Hardware
901
Post-Sales Technical Support
PMX - MES, CTM 606
CENTERLINE Motor Control Centers
FactoryTalk® VantagePoint® 607 Configuration Software (CIRCE™, CenterONE® 902
FactoryTalk® Edge Gateway 610 or PowerControl Builder™)

INTEGRATED CONDITION MONITORING (ENTEK®) CENTERLINE Motor Control Centers DeviceNet,

903
EtherNet or IntelliCENTER® Software Support
XM®, Enpac®, Datapac®, Enwatch®, Emonitor®,
Enshare®, RSMACC Enterprise Online, Vibration
700
Sensors, Dynamix™ Data Collectors, Accelerometers,
Eddy Current Probes

(1) Real-time remote assistance with the Live View Support™ Tool available

AADvance, Allen-Bradley, Anorad, ArmorBlock, ArmorConnect, ArmorStart, CenterONE, CENTERLINE, CIRCE, CNC, CompactLogix, Connected Components Workbench,
ControlLogix, Datapac, DriveExecutive, DriveExplorer, Dynamix, Emonitor, Enpac, Enshare, eProcedure, Entek, Enwatch, FactoryTalk, Flex I/O, FlexLogix, FORCE, GuardLogix, GML,
Historian, IM/ PACT, IntelliCENTER, iTrak, Kinetix, LifecycleIQ, MagneMotion, MachineAlert, MaterialTrack, MegaDySC, Micro800, MicroLogix, MiniDySC, MultiSight, OneGear, OptiSiS,
PanelBuilder, PanelView, PlantMetrics, PlantPAx, PLC-2, PLC-3, PLC-5, Point I/O, PowerBrick, PowerControl Builder, PowerFlex, PowerMonitor, ProductionCentre, ProDySC, RAPID
Line Integration, Reliance Electric, RSBatch, RSBizware, RSLinx, RSLogix, RSMACC, RSNetWorx, RSPower, RSSql, RSView, RSView, Scheduler, SLC, SMC, SoftLogix, Stratix, Studio
5000 View Designer, TechConnect, Trusted, Ultra, VantagePoint and XM are trademarks of Rockwell Automation, Inc.
ControlNet, DeviceNet and EtherNet/IP are trademarks of ODVA, Inc.
Trademarks not belonging to Rockwell Automation are property of their respective companies.

Publication GMSC-QR003R-EN-P – March 2023

Supersedes publication GMSC-QR003Q-EN-P – January 2021 Copyright © 2023 Rockwell Automation, Inc. All Rights Reserved.