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BSEF22M531 Assignment 02

An innovative idea incorporating different interection styles

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mabdulah.nawaz
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23 views

BSEF22M531 Assignment 02

An innovative idea incorporating different interection styles

Uploaded by

mabdulah.nawaz
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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PUCIT

Human Computer Interaction

SUBMITTED TO: Dr Mudassira


Arshad
SUBMITTED BY: Hamza Zahoor BSEF22M531

1
Table of Contents

Smart Complaint Resolution System for Electricity Billing Disputes:.............................................3


1. Introduction:........................................................................................................................................................ 3
2. Form-Fills and Guided Menus:............................................................................................................3
3. WIMP (Windows, Menus, Icons, Pointers):..................................................................................3
4. Natural Language Processing:............................................................................................................4

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Smart Complaint Resolution System for Electricity Billing
Disputes:

1. Introduction:

This Smart Complaint Resolution System focuses on accessibility, transparency, and


ease of use. Key interaction styles such as Form-Fills, WIMP, Point-and-Click
explanations, and Chatbot assistance ensure that users can efficiently file complaints,
understand their bills, and receive timely updates. These features, centered around
usability, empower users to resolve their electricity billing issues effectively, providing
them a streamlined experience.

2. Form-Fills and Guided Menus:

This interaction style will allow users to file complaints easily by guiding them through
each necessary step.

A step-by-step form guides users through the complaint filing process. Each section
includes labeled fields (e.g., complaint type, billing issue details) and prompts for
uploading relevant documents (e.g., previous bills).

Menus provide a clear sequence, moving users from one section of the complaint form
to the next, making it easy for users to track where they are in the filing process.

For Example: The user selects "File a New Complaint," which opens a form that
requests billing details, the nature of the dispute, and required documents.

3. WIMP (Windows, Menus, Icons, Pointers):

It helps to keep users informed about the progress of their complaint.

A personalized dashboard displays complaint status, recent activity, and next steps.
Users can track where their complaint is in the resolution process (e.g., “Under Review”
or “Waiting for Document Verification”).

For Example: After submitting a complaint, users can open their dashboard to see real-
time status, with highlighted icons indicating any actions required.

3
4. Natural Language Processing:

Provide immediate guidance and answers to users’ questions during the complaint
process (customer support and assistance).

A chatbot provides real-time assistance by answering common questions, suggesting


the next steps, or clarifying confusing fields in the form. For complex queries, the
chatbot can connect users with a human agent.

For Example: A user struggling with document upload types can ask the chatbot, which
responds with accepted file formats and step-by-step upload instructions.

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