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23 views3 pages

1 - Emails

Uploaded by

mehalliamira7
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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University of Oran 2 Mohamed Ben Ahmed

Faculty of Economics, Management, and Commercial Sciences


Level : Third Year (2024-2025)
Lesson 1 : Business communication

Email : Most email programs on computer have icons with abbreviations like these :
Inbox : contains email writing for you to read
Subject : what the email is about
Cc : copy this email to…
Bcc : blind copy this email to… (so that the other people you’re sending the email to don ;t know
you’re sending this copy).
Fwd : allows you to forward an email, to send an email you have received to someone else.
Delete allows you to get rid of an email you don’t want to keep.
Reply allows tou to send an answer back to the person who sent the email
Reply to all allows you to send the answer to the person who sent the email, plus all those who
received copies of it
Attach allows you to send an attachment, a document that you attach to and send with an email
Contact information can be inserted automatically at the end of an email with your contact details,
name, phone number, etc.
The address book allows you to store the email addresses of people that you write to
Email expressions
From : gunilla.madsen
To : [email protected]
Cc : [email protected]
22 June 2009
Dear Lee,
It was very nice meeting you at the trade fair last week. I hope you had a smooth trip back to
Shanghai. Please find attached a Word document with the specs that I mentioned. Georg Berling is
our technical development director for netwoks : I’m copying him in on this. I will also forward your
details to Anders Petersson, our CEO, as he always follows client relations closely. I hope you find the
specs interesting.
Please don’t hesitate to contact me if you require any further information.
Best wishes
Gunilla

Beginnings and endings


It’s important to use the right degree of formality.
Beginnings : From formal to informal : Dear Sir/Madam (when you don’t know the person’s name )
Dear Ms Caxton, Dear Zoe, Hi Zoe.
Endings : From formal to informal (used in emails and faxes)
Best Regards, Regards, Best wishes, All the best, Best
Yours faithfully (BrE) is used in letters and faxes when you don’t know the person’s name.
Yours Sincerely (AmE) is less formal
Yours is the least formal ending.
Letters
Mr Chang Ming Kirekevein 505
CEO NO-0317 Oslo, Norway
Sinophone Tel : 47 29 89 03 10
2049 Ningqiao Rd Fax : 47 29 89 03 70
201206 Shanghai
5 September 2009
Re : Network equipment supply contract
Dear Mr Chang
Thank you for letting me have the final changes in the contract suggested by your lawyers. This is to
confirm that our lawyers have looked at them and that we agree to the changes : they are, as you
say, relatively minor. Please find enclosed the final version of the contract.
As I mentioned earlier, I hope to come out to Shanghai again in three months or so to check on the
project’s progress. I’d like to call you nearer the time to discuss arrangements. I hope this is suitable
for you.
I look forward to a long and fruitful cooperation between our two companies.
Yours Sincerely
Anders Petersson
CEO, Norgequip

Activity 1 : Here is Chang Ming’s reply to Anders Petersson’s letter


Complete the letter with the appropriate forms
Mr Anders Petersson, CEO
Norgequip
8 September 2009
Dear Mr Petersson
Please …………………………………………..the signed contract. …………………………………………..sending the final
version of the contract containing the final changes that we agreed.
I ……………………………………………………………….seeing you in Shanghai soon.
…………………………………………………….when we spoke on the phone, I hope you will be able to stay for
several days.
As you say, it will be useful to check the progress of the project in a few months. This
……………………………………………………….we will start installation of your equipment in October if all goes
well, as we discussed.
Please could you ……………………………….this letter, perhaps by email. Many thanks.
……………………………………………………………………….to a long and fruitful cooperation between our two
companies.
Yours Sincerely
Chang Ming
CEO, Sinophone

Activity 2 : Write a letter in which you would like to thank someone for something that they have
sent you.

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