Asocks RP

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Asocks RP

Uploaded by

diegom3004

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

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Refund Policy

By using our services, you acknowledge that you have read, understood, and agree to be bound
by this Refund and Cancellation Policy.

As the administrator ("we" or "Company") of https://asocks.com/ (“Website”), we provide VPN

services to our clients (“You”) with this Refund and Cancellation Policy, along with our Terms of
Use, which constitutes the process of dispute resolution and refund.

If you have any disputes arising from your use of our services, please follow the Dispute
Resolution Procedure outlined below:

Requests for refunds must be initiated within 24 hours after the purchase. In certain
circumstances, at our sole discretion, we may issue refunds outside of these conditions.

Approved refunds will be processed within 14 days from the date of the refund request. For
security reasons, we log all Customer Support conversations with our customers.

Reasons for refund

You may request a refund under the following conditions:

● Double Payment: An unintentional double payment was made to top up your account.
● Double Purchase: An unintentional double purchase of the same bundle occurred, and
the second bundle has not been used.
● Service Inconsistency: The services provided are inconsistent with our Terms of
Service.

Refunds will NOT be issued under the following conditions:

● Acceptable Use Violation: Refunds will not be issued if you have breached your
obligations regarding the acceptable use of the system or services as defined in our
Terms of Use.
● Account Suspension: If your account is blocked or suspended due to illegal activities,
you will not be eligible for a refund.
● Connection Quality: Connection quality and speed depend on third-party providers and
are out of our control. We do not guarantee specific quality measurements for internet
connection speed provided by third-party Internet Service Providers.
● Data Transfer Initiated: Once you have started to transfer and/or receive data through
the system, refunds will not be considered.
● Incomplete Registration: Refunds are not available if you provided incomplete or
inconsistent data during the registration process.
● Original Payment Details: Refunds will only be processed to the original payment
method used for the transaction. No exceptions will be made.
● Service Quality Compliance: If the quality of services provided matches the conditions
stipulated in the Terms of Service, no refunds will be issued.
● Software Compatibility: We do not take responsibility for compatibility issues between
your third-party or proprietary software and our system.
● Trial Period: The trial period is non-refundable. This includes instances where a promo
code was used in conjunction with topping up the balance, and funds were spent from
the general account.