WOLLEGA UNIVERSITY

Nedjo Branch Weekend Program

DEPARTMENT OF COMPUTER SCIENCE

INTERNSHIP REPORT

No NAME ID no
1 Ayantu Abraham WU1207525
2 Tamiru Turuna WU1207548
3 Marame Ababa WU1207540

OCT,04, 2024

NEDJO, ETHIOPIA

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Acknowledgement
. We express our profound gratitude to Almighty
God, whose boundless mercy and love have
guided us throughout our study. Our deepest
appreciation is extended to our internship advisor
for his unwavering and prompt support in
reviewing, commenting, and providing us with
invaluable and constructive guidance throughout
our activities. We also wish to thank our family, as
well as all staff members and the manager of OIB
NEDJO BRANCH.

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 Table content
Chapter One.......................................................................................................................................... 5
1. Background Of the Organization...................................................................................................5
1.1. Vision Statement:................................................................................................................7
1.2. Mission Statement:..............................................................................................................7
1.3. Values and principles.......................................................................................................... 7
1.4. Objective of The Organization............................................................................................9
1.5. Services and Products Of Organization.............................................................................. 9
Chapter Two .......................................................................................................................................12
2. Overall Internship Experience....................................................................................................... 12
2.1. Objective of the Internship..................................................................................................12
2.2. The Section of The Organization I have been working...................................................... 13
2.3. Procedures I have been using while I performing a work...................................................13
2.4. How good I have been performing my work tasks............................................................. 13
Chapter Three.......................................................................................................................................14
3. Overall Internship Experience....................................................................................................... 14
3.1. In terms of Improving practical Skill...............................................................................…….14
3.2. In terms of Upgrading theoretical Knowledge....................................................................15
3.3. In terms of improving interpersonal communication skill..................................................15
3.4. In terms of understanding about the work ethics related issues........................................16
3.5. In terms of Entrepreneurship skill.....................................................................................16
Chapter Four.......................................................................................................................................... 17
4. Projects and contribution............................................................................................................. 17
4.1. Troubleshoot Managements(TTM)...................................................................................17
4.1.1. How To Fix A Network Connectivity Problem............................................................. 17
4.1.2. The Detail Description................................................................................................... 18
4.1.3. Feasibility.......................................................................................................................19
4.1.3.2. Deployment feasibility........................................................................................................19
4.1.3.3. Usability feasibility.................................................................................................................... 19
SWOT analysis of OIB…………………………………………………………………………………………………………………………20
Conclusion.............................................................................................................................................. 21
Reference............................................................................................................................................... 22

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 List of abbreviation
 ATM ------Automated teller machine
 OIB ------Oromia International Bank
 banking -------Electronic banking
 E-commerce -------Electronic commerce
 EFT -------Electronic fund transfer
 E-payment------- Electronic payment
 ICT -------Information communication technology
 IT -------Information technology
 NBE -------National bank of Ethiopia
 PR -------perceived Risk
 SPSS -------Statistical package for social science
 TOE --------Technology organization environment
 OF --------Organizational factor
 TFPR --------Technological factor perceived risk
 EF --------Environmental facto

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 Chapter One
1. Background Of the Organization
Oromia International Bank S.C.(OIB) was established in accordance with the
pertinent laws, regulations and the 1960 Commercial Code of Ethiopia, by the
Monetary and Banking Proclamation No. 83/1994 and by the Licensing and
Supervision of Banking proclamation No. 592/2008. At the time of its establishment,
OIB’s authorized capital was Birr 1.5 billion, whereas its subscribed capital was Birr
297.2 million, and its paid-up capital Birr 91.2 million. OIB began operation on
October 25, 2008 by opening its first branch at the Dembel city Center.

Established with the commercial banking business objectives, OIB is undertaking a

universal commercial banking service such as deposit mobilization, lending of money,
remittance service, and international banking services. The bank currently has 118
branches and purchased a 13 storey building in Addis Ababa at Bole area near the
Getu Commercial Center. It has also exceeded the new directive passed by NBE
required a minimum capital of 500 million birr.

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 Location of company
The OIB Nedjo branch is situated in the town of Nedjo, also known as
Nejjoo, located in western Ethiopia. This town is part of the West
Welega Zone within the Oromia Region and is positioned at a latitude of
9°30′N and a longitude of 35°30′E, with an elevation of 1821 meters
above sea level. It serves as the administrative center for the Nejo
woreda. The town is bordered to the southeast by Boji, to the west by
Jarso, to the northwest by Mana Sibu, and to the north and east by the
Benishangul-Gumuz Region. The administrative center is Nejo.

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 1.1. Vision Statement:

 “To become the bank of your first choice!”

 To Become a World - Class Commercial Bank by the year 2025

1.2. Mission Statement:

We are committed to realize stakeholders’ values through enhanced financial
intermediation using the best professionals and technology.
“We are committed in proving full-fledged and best quality
commercial banking service within the pertinent regulatory
requirements with due diligence to sustainable business while
empowering the missing middle and discharging social responsibility
by engaging highly qualified, skilled motivated and disciplined
employees and state of the art information technology, adding real
value to the share holders interest and with public trust.”

Core Values

 Integrity
 Service Excellence
 Professionalism
 Empowerment etc…

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 1.3. Values and principles
Corporate the values of OIB reflects the deeply pursued philosophy of operational
excellence, believe, ground of typical sparkling culture of identity for reputation
through which the bank is well known by others. The Bank is committed to the
following values in conducting its day-to- day business:-
 We value persistence, endurance and tenacity;
 We value customer satisfaction,
 We value transparency, integrity and confidentiality,
 We uphold team spirit and grooming potential successor,
 We values total respect to customers and employees,
 We values competitive and motivated human resource with ever growing skills,
 We promote a learning and innovative organization,
 We value belongingness,
 We uphold corporate citizenship

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 1.4. Objective of The Organization

Established with the commercial banking business objectives, OIB is undertaking

universal commercial banking services such as
 deposit mobilization,
 lending of money,
 remittance service and
 Over international banking services and interest free banking.
 Giving Loans
 -Draft
 Discounting of Bills of Exchange
 Investment of Funds
 Agency Functions
 Miscellaneous Functions

1.5. Services and Products Of Organization

The Bank has now launched Electronic banking systems such as:
 Card banking known as Oro-Card(ATM and POS),
 Mobile Banking named as Oro-Cash,
 Agent Banking-Oro Agent and Internet banking namely Oro-Click.

The number of OIB branches have now reached more than 700 throughout Ethiopia
all
connected by core banking system. The Bank is now one of the most influential
and
popular private banks in Ethiopia and also known for pioneering Interest free
banking
services.

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 Internet Banking

It enables our customer to access their account and perform transaction on-line
from any browser through internet.
Major Services provided by Oro-Click:
 Balance information
 E-Statement
 Transfer to another customer within OIB
 Transfer between accounts
 Settlement Account for multiple Payments
 Upload multiple Payment like salary
 Cheque Book Request
 Cancel cheque book request
 Follow Up Cheque Book Request
 Stop Cheque
 Set Standing Order Request

Card Banking (Baraka Card)

OIB has place its ATMs at convenient locations for all its card holders
(Oro-Card & Baraka Card) our ATM machines can receive any other bank
cards.

The OIB ATMs are providing full swing services round-the-clock twenty
four day per week(24/7 ) by fou (4) languages: those languages are:-

1. Afan Oromo,
2. Amharic,
3. Tigrigna and
4. English.

Services provided by OIB ATMs are:

 Cash withdraw
 Balance Enquiry
 Mini statements
 Fund Transfer To Account

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 Agent Banking
Agent banking means providing limited banking services for customers through
agents or merchants authorized by OIB.

The major services at Agent premises are:

 Cash Deposit to M-Wallet and Regular account
 Cash Withdraw from M-Wallet Title
 Mobile wallet account opening / registration
 Cash Deposit to M-Wallet and Regular account
 Cash Withdraw from M-Wallet

The mobile wallet is an account used to store electronic

NB:
money by your mobile number which is used to perform the
above transactions.

Mobile Banking
OIB’s Mobile Banking service allows customers to conduct financial
transactions by using a mobile device anywhere , any time and by any
mobile device. To use our mobile banking service call *840#.

Major service are:

 Mini-Statement,
 Fund Transfer
 Check Status Inquiry
 Stop Check Payment
 Forex Rate Inquiry and Conversion

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 Chapter Two
2. Overall Internship Experience

Internships provide us an opportunity to link theory with practice and

further serve as a temporary labor for Oromia International Bank that
have hosted me in the internship program.

The Wollega University Internship Program allows us an opportunity to

understand the Unique environmental conditions associated with a
particular level of the organization sector.

It provides me the career with demonstrated academic competence and

a hands-onexperience in the public sector.

2.1. Objective of the Internship

This internship Provides us with a practical real world experience in the

organization sector.
Enables us to develop important public administration skills which cannot be
taught in the classroom. These experience vary from working on special projects
for the interning agency to learning about the human motivation process in a
complex organization.
Permits us to apply the technical skills learned in the classroom to real world
software development related problems.

This practical attachment is a full time work experience, closely aligned with the
student’s specialization and arranged with an employer who believes it is desirable to
aid and help the university in training and education of the student .it is the short
duration practice that can be used for or increasing the student experience, skill
knowledge, communication skill, relation with other and the like.
Student knowledge about performing specific tasks and develops problem
identification and problem solving skills in banking system

Provides us with experience in an actual public or private agency before entering

the job market. Such experience not only increases our job prospects, but also
teaches us what we expected in terms of professional behaviour.
Enables us to compare theoretical ideas learned in the classroom within the
world of work regarding software development experiences.

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 2.2. The Section of The Organization we have been working

we have been working in the system and software development team. This team is
constituent of project manager, software team, database team and software test teams.
In the structure of system and software development team project managers have the
highest level of decision making power. The database and software teams using the
architect input outcomes to implementation. Software test team has special emphasis
on the testing phase of system development life cycle.

Sections In General Banking Of OIB:-

 Account opening section
 Remittance section
 Clearing section
 Cash section

2.3. Procedures we have been using while we performing a work

To achieve our goal of internship we have been following the best approach that
leadsus to dedicated destination. The procedures we have been using during our
internshipperiod in OIB:-
 Analyze each projects and works which is assigned to us
 Identifying the task am working on
 Responding to change over following a plan
 Analyze software development life cycle and following incremental model
 Individuals and interactions over processes and tools
 Working software over comprehensive user manual

2.4. How good we have been performing my work tasks

During my internship program I work may tasks in enthusiasm, as well as my

supervisor is such as sincere man I ask a question he answered courteously. All in all I
did my task effectively and efficiently and I was punctual when I performed my tasks.

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 Chapter Three
3. Overall Internship Experience

In our starting period of internship, having practical and theoretical skill, we found
out that we have long way to improve our self to join the real world business activity.
This period not only let me know my level and skill, but also gives us opportunity to
start stepping forward in improving our self in many aspects.
we have been reading books,watching online tutorial, practising to apply our
theoretical knowledge and consulting. our associates to overcome difficulties and
upgrade our self. In time it was visible formthat we have improved our skills and
knowledge.

3.1. In terms of Improving practical Skill

In this two -three weeks internship we had experienced the difference between
theoretical skills. Even though I already came through practical exercised during my
courses at the university, I had a new environment of practical activity in this
internship period.

Starting from my typing skill while coding, to my ability putting different methods,
steps and theories of computer engineering to action are improved extremely.
 Software planning
 Software life cycle models
 Software project management
 Software requirement analysis
 User Interface design
 Database management

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3.2. In terms of Upgrading theoretical Knowledge

While in our courses at the university, we believes we had all necessary theories,
most ofthem that we have them in practice in different assignment and project.
While in internship period, we found that there are a lot of theoretical knowledge
thatare important to deal with real world problem solving process. From
requirementgathering to deployment of a software system, there is much to explore
and know.And there for in every step of our work, mainly when we encounter
difficulties, weexplore new theoretical knowledge. Java Server Face, Java, Angular
Java and different Software development tools are some of the area that we
discover as a new theoretical knowledge. Server-client architecture, thread, Sql-
Server and MySQL are some of the areas that I develop my previous knowledge.

3.3. In terms of improving interpersonal communication skill

The other thing we have improved is our interpersonal communication skill. While in
the campus, most of communication held informally. Besides that, our informal
communication is mostly limited in close friends. On the top of that we still do not
make good team communication.
In this internship period, we have improved this informal communication, and
develop new formal communication skill. With the help of we associates, we have
found many options to develop these skills. Interpersonal communication Skills that
are critically wehave improved include:

Affirmation skills.
These verbal and non-verbal behaviours enable us to maintain
admiration, satisfy our needs, and defend our rights without aggressiveness,
manipulating, abusing, or controlling others.

Listening skills.
These skills enable us to recognize what another person is saying.
They comprise new ways of responding so that the other person feels his
troubles and feelings have been understood.

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 Conflict-resolution skills.
These skills enable us to resolve or manage conflicts effectively.
Especial in our work section during project execution the difference of
idea is obvious so that to overcome such idea overlap as a team a used
to different mechanism of conflict resolution.

3.4. In terms of understanding about the work ethics related issues

I have observed how the work ethic of managers impacts a firm’s

employment contracts, riskiness, development prospective, and
organizational structure.

Basic issues and work ethics we have understood:

 Act in the public interest
 Act in the best interests of client and employer
 Advance integrity and reputation of the profession
 Be fair to and supportive of my colleagues
 Participate in lifelong learning, and promote ethical behaviour, in practice
 Ensure products meet the highest professional standards
 Maintain integrity and independence in judgement
 promise to and encourage ethical management

3.5. In terms of Entrepreneurship skill

This internship period certainly helps me to have strong technology skills or expertise
in a key area, the key qualities are traits such as creativity, the ability to keep going in
the face of hardship, and the social skills needed to build great teams. In terms of
entrepreneurship skill I have improved the following skills:-

 Personal characteristics.
 Interpersonal skills.
 Critical and creative thinking skills.
 Practical skills.
 Facing different problems and come up with new solution
 Team working with cooperation

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 Chapter Four
4. Projects and contribution
While on the internship we tried to work on the one projects during
around two to threeweeks.

4.1. Troubleshoot Managements(TTM)

Network troubleshooting has become a crucial element to many
organizations. The industry is moving toward increasingly complex
environments, involving multiple media types, multiple protocols, and
often interconnection to unknown networks.

4.1.1. How To Fix A Network Connectivity Problem

Here are the steps for fixing network connectivity issues:

1. Check that Wi-Fi is turned on and airplane mode is off
2. Check if the problem is with the website
3. Check if the problem is with your device
4. Restart your Device
5. Check for a valid IP address
6. Try a Ping and Trace the route
7. Inform to the internet service provider.

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 4.1.2. The Detail Description
1. Check the silly little things

It is annoying to think that you can overlook a minor thing like the Wi-Fi not being
switched on for the computer. So it is best to check that you haven’t inadvertently
hit that key.

2. Check if it is the website’s problem

Many times in what appears to be a network problem may in fact be a

problem on the website’s end.

3. Check if it is the device problem

Ask the colleagues if they are also experiencing connectivity problems. If

it downs for everyone in the office ,, then it is likely an issue with you
network device or ISP.

4. Restart/Hard Boot / power cycle

This is the go to step for all thing IT because it is doesn’t take long
(recommended wait for 60 seconds before turning to the system back
on ) and fixes at on of problems. So go ahead and switch off the system.

5. Check for a valid IP address

You first need to open the command prompt by typing CMD in your start
menu in Windows or by pressing the hot-Key combination window key
+r to launch the Run window and then typing “Cmd”.

6. Try a PING and TRACE the route

Using ip configrate to receive an IP address that begins with any value

other then 169 then it means the problem is occurring between the
router and the internet.

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7. Inform to ISP of the network connectivity problem
At this point w have verified that a valid IP address and where the
problem lies in the network. With this information, you can reach out to
you IT support or your ISP.Once we have let our ISP or IT support know
of the problem, hopefully, they will resolve the problem in a short tie
especially since they have all the valuable information about the
problem that we have gathered.

4.1.3. Feasibility

We have divided the feasibility into three aspects

 Development feasibility
 Deployment feasibility
 Usability

4.1.3.1. Development feasibility

The development of this project will include:
Software
software is a program that accept the information and store them in the
database after converting to suitable and readable format.
A program that read the needed information from the database and displays to
customers of the company.

4.1.3.2. Deployment feasibility

Any organization to deploy TTM it requires only one and the indicated
hardware (Customized key board).

4.1.3.3. Usability feasibility

Anyone with reading ability could use TTM with no help.

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 SWOT ANALYSIS OF OIB

STRENGTH
 financially strong
 Public Confidence
 work for strong profit etc

WEAKNESS
 Human resource limit
 Material limit

OPPORTUNITIES
 Lack of ATM machine
 Stability and peaceful conditions

THREATS
 Demographic feature of the community.
 Technology may be threaten
 The fear of coming other banks from abroad
 Security/political instability
 Lack of a number of customers

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 Conclusion
The main purpose of the practice is to examine the effects
training performance and performance is presented in the form
of effectiveness, efficiency, commitment and self confidence of
the students.

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