Quick Start Guide

Table of Contents
Manage Personal Information ....................................................................................................... 1
My Dashboard ................................................................................................................................ 2
Enrollment Widget ...................................................................................................................... 4
Documents Widget ...................................................................................................................... 5
Calendar Widget .......................................................................................................................... 6
Transcript Widget ........................................................................................................................ 7
Certificate Widget ....................................................................................................................... 7
Finding a Course/ Catalog Course .................................................................................................. 8
Enrolling in a course ..................................................................................................................... 10
Payment Information ................................................................................................................ 12
Courses ...................................................................................................................................... 13
Notes/Tips when taking online courses .................................................................................... 14
Message Center ................................................................................................................... 15
Quick Start Guide

The first thing we recommend is that you verify your personal information is correct.
MANAGE PERSONAL INFORMATION
To do this you will click the user icon in the top right corner of
the LMS portal, and from the drop-down menu, click “My
Profile.” You may edit information for any fields your
administrator has configured as “user editable,” then click
“Save Changes” at the bottom of the page to update the
information. All changes will be done by the tech/user in this
system, examples are phone number changes or email changes.
Note: It is very important to have your email correct as this is how we will contact you for class
confirmations, class changes, certification expirations and more.

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Quick Start Guide

MY DASHBOARD – This is your personal “landing” page you can customize if desired
Example one of a DASHBOARD

“My Dashboard” is the central component of your LMS experience. The dashboard is made up
of “widgets” that allow you to perform tasks such as:
• Viewing and interacting with course content
• Seeing your progress through learning path and course enrollments
• Accessing shared documents
• Viewing events such as course enrollment due dates, course enrollment expiration
dates, and instructor led training sessions you are enrolled in
• Viewing and printing your transcripts for completed course, learning path (in the
future), and instructor led training enrollments
• Viewing and printing certificates you have earned for completing course
• Interacting with peers and subject matter experts via course and community
discussion feeds. (Coming soon)

Some widgets may not be available at this time and an announcement will come when they do
become available. When we let you know that they are available you can add them by clicking
on the icon on your Dashboard.

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Quick Start Guide
All widgets that are accessible to you via your dashboard can be re-arranged and opened or
closed to your liking. A detailed explanation of each widget and its functions are outlined in the
sections below.

Example 2 of a DASHBOARD

You can minimize the widgets by clicking

You can click the update icon, if you feel the widget info is not up
to date.
You can close the widget by clicking the
(Notice you can never close the enrollments widget, just
minimize).
If you close a widget and want to open it back up, you can go back
to the top and click on the widget icon.

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Quick Start Guide
ENROLLMENT WIDGET
The “Enrollments Widget” shows a listing of all courses you are enrolled in, and is the main
point of entry for interacting with content for courses you are enrolled in. It displays your
progress, along with information on due and expiration dates for courses you are enrolled in.
The widget is broken down into 5 tabs that display enrollments according to their status:
• Enrolled – These are the courses you are currently enrolled in that have not passed their
due or expiration dates.
• Pending – These are courses that you have requested enrollment in that must be
approved by your administrator before they will appear on your Enrolled tab.
• Overdue – These are courses you are currently enrolled in that have passed their due
date. This status has no effect on your ability to complete the course(s), but you should
complete them as soon as possible.
• Completed – These are the courses that you have completed. If the course enrollment
has not expired, and the course’s content has not changed since you have completed it,
you may interact with the course content in “review mode.”
• Expired – These are the course enrollments that have expired prior to you completing
them. Expiration means that you are no longer able to interact with or complete the
course enrollment.

For each course enrollment listed in the “Enrollments Widget”, there are buttons you can click
to interact with content for that course:
View button – Clicking this button will take you to the course enrollment details page for
that course enrollment. From there, you will be able to access course materials and
interact with course content. This is the main point for launching and completing
courses.
Review button – This button functions the same as the “View” button above but
appears only for completed course enrollments. This opens content in “review mode”
where you can still interact with content where progress is no longer tracked.

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Quick Start Guide
DOCUMENTS WIDGET
The “Documents Widget” shows a listing of all documents you have access to as a result of
being enrolled in courses that have course materials attached to them. This widget serves as a
means to quickly search for and access any document you have access to within The Service
Learning Center.

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Quick Start Guide
CALENDAR WIDGET
The “Calendar Widget” shows upcoming events that are relevant to you such as course
enrollment due and expiration dates, and instructor led training sessions that you are enrolled
in.

Events on the calendar are indicated by the following icons:

Enrollments – This icon indicates that an enrollment is due or will expire on this date. Hovering
over the icon will display the event and the name of the enrollment, and clicking on the icon
will show additional information about the enrollment.

Instructor Led Training – This icon indicates that an instructor led training session you are
enrolled in will occur on this date. Hovering over the icon will display the name of the instructor
led training session, and clicking on the icon will show additional information about the session.

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Quick Start Guide
TRANSCRIPT WIDGET
The “Transcript Widget” shows your transcripts for all courses, and instructor led training you
have completed.

CERTIFICATES WIDGET
The “Certificates Widget” shows all certificates you have earned by completing courses and
learning paths.

You can download, print, or view your certificates using the following buttons:
PDF – Clicking this button will generate and download a PDF file for the certificate.

Print – Clicking this button will print the certificate.

View – Clicking this button will open the certificate for viewing.

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Quick Start Guide
FINDING A COURSE/ CATALOG

To view courses, click CATALOG on the top banner.

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Quick Start Guide
The course catalog screen will open. On this page you can click on a catalog to expand it to see
the courses that exist inside a particular catalog or you can select a course that is not in a
catalog. You can also you the Search catalog to search for a catalog or a course. You can use the
name of the course to search, or if you know the course number (course code) you can search
by that.

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Quick Start Guide
ENROLLING IN A COURSE
Clicking a course tile will take you to the details view of that course where you can view additional
information and enroll in the course.

To enroll in a pre-req course, click the “Enroll” button below the course title. Once you have been
enrolled in the course successfully, you will see a pop-up that contains a link to go to your course
enrollment where you can begin interacting with the course’s content.

To enroll in a course, click the “Enroll” button below the course title. Once you have been enrolled
in the course successfully, you will see a pop-up that contains a link to go to your course enrollment
where you can begin interacting with the course’s content.

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Quick Start Guide

To enroll in a course where there is a fee charged you will click Add to Cart. Clicking the “Add to
Cart” button will place the item in your shopping cart.

From there, you can continue adding items to your cart, or view
your cart by clicking the “Go to Cart” button on the item you have
just added, or by clicking the “My Cart” link from the user menu.

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Quick Start Guide

From the shopping cart page, you can view the items in your cart, or checkout and pay for your
purchases by clicking the “Checkout” button. You can also go back to the catalog to continue adding
items to your purchase by clicking the “Continue Shopping” button.

PAYMENT INFORMATION
Once you click the “Checkout” button, you will be taken to a form to enter your payment
information and complete the checkout process.

Enter your payment information and click “Submit Order.” Your order will be processed
immediately, and once processing is successful, you will be enrolled in the items you purchased,
and you will receive a pop-up confirmation that your order has been processed successfully. Also,
depending on your administrator has configured their payment settings, you may receive an email
receipt from the payment provider.

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Courses

After you enroll in a course your enrollments are listed on your “Enrollments” widget, you may
interact with them by clicking the “view” button for that enrollment. If you enrolled in an online
class or test you will notice in your enrollments that you can launch the test.

Clicking the “view” button for a course enrollment will take you to the course enrollment screen
where you can view the modules that make up your course, and all information and materials
related to that course. To complete a course enrollment, you must complete all modules listed for
the course. This will differ if you enrolled in an online course versus a classroom session.

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Quick Start Guide
Online Course Notes:
• We strongly recommend GOOGLE CHROME as your browser for the most reliable results
when taking an online test.
• Please use a hard-wired, reliable connection to the Internet. A Wi-Fi connection
may be used provided the signal is strong and reliable.
• Please only have the windows open that you need, example, don’t have 5
internet sessions open this may cause an interruption of the data connection for
your test.
• The attempts allowed for online tests vary, however, if your session times out or
you close the session before completing, that will count as one of your attempts.
• If your system locks up or you have technical problems please contact us at
[email protected] or call 262-544-4811 ext. 4172. (M-F 8:00 a.m. –
5:00 p.m. CST)

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Quick Start Guide
MESSAGE CENTER

Besides getting communications through email you may also receive

communications from the Message Center. You can view messages and also send
messages to other users in the system. For example if you meet another tech in
class and want to have further discussions with them.

When you have a new message you will notice a little red circle with a number.

When you click on the Message Center it will bring you to the Message Center:

You can click the Compose to create a new message or you can view
any existing messages. It is good idea to check to see if you have any messages if you
have an upcoming classroom class in case of any changes or important information you
may need to know.

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