KWAME NKRUMAH UNIVERSITY Management Information System: BBS 340 Test 1 Duration: 1 hour 30 minutes 80 marks Question 1 tion have particular requirements from an Managers at the highest, or strategic, levels of an organi information system. " a 1, and (a) Give one example of an information system that would be usefull to managers at this level. an« explain how they would use it. [5 Marks] (b) Explain the roles of MIS in : [6marks] i. Operational Management ii. Middle management iii. Top Management (©) Mention four factors to consider in choosing the method of communication. [4marks] (@) Mention any three barriers to good communication [3marks] (c) With the help of a sketch diagram, discuss the different types of information flow in an organization [Smarks} (® Distinguish between a behavioural and a technical view of Organization. [3marks] (g) Explain how information systems would change the way an organization works: [6marks] (h) What is a business process? Give two examples of processes for functional areas of the business. [6marks] Question 2 a. Discuss the significance of ERP system? [Smarks] {} Slate any four ypes of communication, giving one advantage and disadvantage of each.[10 marks] ¢b. Mention any five MIS outputs.[Smarks] de. Discuss three key management challenges involved in buildin i i i y 2 operating and ini information systems today? [6marks] ee ang ed. What are the organizational, management, and technology dimensi systems?[6marks] eee a €¢ Mention four characteristics of MIS. How do MIS differ from TPS? From DSS? From ESS? [10 marks} of information See Good Luck!!! Sa, desig wetiS KWAME NKRUMAH UNI’ Management Information System: B Duration: 1 hour ics Question 1 A budget tourist airline in Ndola has been thriving over the’ marketplace has been adversely affected by the Covid19 paii¢mic. To maintain and improve t ‘competitive position, management has asked you the IT manage :o-write a Peo on how IS/IT can aff competitive forces in the airline industry. Provide such a repo for your answer. [15marks] E _ Question 2 Bs “Managers at the highest. or strategic, levels of an organisation «. information system. a. Give one example of an information system that would explain how they would use it. [5 Marks] b. Describe the basic levels of management and managerial,roles, [5 Marks] c. The structure of an organisation can influence the flow. i/rmation through it. Explain two z effects that the structure of an organisation could have offic flow of information. [5 Marks] ~ _ d.. Mention five factors to consider in choosing the metho: ommunication.[Smarks] Mention four characteristics of MIS. How do MIS {10marks} . Mention any five MIS outputs.|Smarks] . Mention any four barriers to good communication [mark particular requirements from an ful to managers at this level, and Mention five ways in which information systems wolle [Smarks] FsKWAM, NKRUMAH UNIVERSITY = BBS 340 Test 1 Thour 30 minutes 60 marks State whether each of the foll A collection of routi ‘The interaction betw lowing is True or false, [1 0m: nes is known as a business fir cen IS and organizations is very complex and is not influenced by culture. @ Personal culture isa type of organisational Culture where employees value task completion and achievements One of the disadvantages of formal Sreantzations is that it does not form a structure for smooth working of an organization, Formal organi vi. One of the benef Nil. Summarization is one of the methods vill, Data capturing is converting data into Decision makers who rks} ions can further be subdivi ided into horizontal, vertical, and hybrid ts. of MIS is that it helps a tutomate the Managerial processes ed to improve communication T 4 format that is easier to input into concerned with tactical (short-term) operational pings. a data processing system F problems and decision making are E %_A'TPS is an information system that supports planning and assessment needs of executive management? -” Mention any three barrier 3. With the help of a sketch 4/ What are the organizatio S. Discuss three ke [omarks} $/ Mention four ways in which information systems would change the way an organization w J, State any two types of communication, giving one advantage and disney 8. | Mention two factors to consider in choosing the method «1 9./ Discuss how Porters model of 5 competitive forces h Potentially may yield competitive advant favour. [10marks} 1. Lonjera Lid decided to setup its new computer manu ‘opportunities were available, People of that area welcomed this effe like School, hospital, market etc. in the factory premises sot ‘Lonjera Ltd’ stated eaming huge profits, Another reasons of eaming huge profits by Lonjera Lid. Joseph found tat in both the com goals of information systems?|6marks} Y management challenges involved in buiiding, operat and maintaining information systems today? orks: [marks] 1e of each.,6marks| f communication, 2marks] lps manager clarify their busine: age in terms of defending the 8s strategy and discuss where 1S/IT firm against these forees or influencing them in its “ory inthe backyard area of Mukonchi where very less job ort of Lonjera Lid."The company also decided to provide facilities the people are atracted to join the fa actory as workers ™ competing company asked is production manager losephto investigate the nies there was systematic co-otination among the various activities to achieve organizational FaacenPlove® knew sho was responsible and accountable to whom. The onlycliference was thee We organization por ag Dace only though the scalar chain, whereas "Loner Lis allowing Now of eommuneaten toate “Trestionsa pe the requirement which lead to faster spread of infomation es well ve quick feed-back. i. Identify and discuss the peo eration wich piste ow oeanmunicon in all he ecto Lane [Smar 5 Ako ste advantages te ef osc isn pa (tne ara our oy The En Got Lack’, eg oSKWAME NKRUMAH UNIVERSITY INTRODUCTION TO ICT: BIT 3480 Test 2 Duration : 5 mins Multiple choice questions 1. Which of the following is not an example of a collaboration too! a. Email b. WhatsApp c. Word 2. Which security measure involves converting data into a format that can only be read by authorized parties? a. Firewall b. Authentication c. Encryption d. Intrusion Detection 3. Which OS provides a lightweight operating system for cloud computing using netbooks? a, Chrome OS b. Firefox OS c._Intemet Explorer OS 4. Which ofthe follow is not a basic concepts for cthical analysis? a. Availabilty b. Accountability c. Respensiblity §. Whats the purpose of Data Eneryption in ‘operating system security? percompuler. 10. The ing process for IT initiatives should be revisited and adjusted periodically to reflect changing prieriies and stems Strategy Triangle shows that business strategy always drives organizational and information ators {KPIs} and metrics should only be established after the IT strategy has been fully implemented arrive atthe receiver exactly as sent a, To speed up data transmission b. To hide data from legitimate users ¢. To protect data from unauthorized access d. To compress data for storage ‘What security measure is used to verify the integrity and authenticity of data transmitted over a network? a. Encryption b. Digital signatures cc. Firewalis d. Antivirus software What is the main purpose of Antivirus software in ‘operating system security? a, Toprevent unauthorized access to a network b. Todetect and remove malware infections c. Toencrypt sensitive data d. To monitor network traffic Which of the following is an example an open source operating systern? a, Linux b. Windows XP cc. Windows True or False } Cloud computing involves connecting geographically remote computers into a single network lo create a virtual yerning transmission across a network. 1urces over human rt for successful IT stratcgy ing where a business cor to go and how it expects to get there. aN and_[2marks} omatically once the computer is tumed {