The latest trends

driving global app

development and
hyperautomation

Build and automate with low-code:

A global guide to 2024 tech trends
Introduction

The world, automated for the people

In 2022, the Great Resignation—or the Great Reshuffle depending on how you look at it—was a With generative AI supporting low-code app development, writing code from scratch unassisted may soon
movement among mostly millennial and Gen Z workers seeking to redress the balance of power become a thing of the past. Hyperautomation applies machine learning and predictive algorithms across
between employers and employees. various AI entities and operational silos, to create simpler, streamlined workflows that contribute to the
organization without manual human intervention. It’s now easy to enable anyone in your organization to use RPA
Since then, an international conflict has disrupted global supply chains, thrusting most of the world to automate their manual, repetitive tasks, so that they can focus on more interesting, value-adding work.
into a cost-of-living crisis. And with layoffs affecting the tech industry, a deepening climate crisis,
and growing political chasms, it’s easy to see the current climate as more of a “Great Recession.” The impact of the ongoing technical skill gap issue—made worse by recent cost-cutting and labor attrition—
is being reduced using low-code/no-code platforms that raise the digital literacy and capability of non-
But in the last year or so, generative AI has also entered the mainstream, moving past edge developers, while making professional developers more efficient. Traditional developers are adopting low-code
applications and backend processes, and into the daily lives of millions of workers. This unlocks an more broadly as they continue to look for ways to improve productivity and unload the repetitive coding tasks
opportunity for a “Great Retraining,” where we can harness the power of AI and hyperautomation that are inherent in all apps.
on a scale never seen before.
Economic uncertainty, global competitiveness, and increased regulation are not new challenges. But they will
Generative AI—which can create content including text, imagery, audio, and synthetic data—is be affecting organizations simultaneously, and at tremendous scale over the next 10 years. Hyperautomation at
making coding and automation more accessible to a new raft of users. But despite fears of AI and scale will play a vital role in increasing efficiency, agility, and responsiveness.
hyperautomation going rogue in an ungoverned environment, it is possible to use it in a way that
governs usage and protects company data. This means you can safely capitalize on the many
promised benefits of integrating it across the business. Because we’re not just talking about business continuity
anymore… we’re talking about organizational survival.

2 | The latest trends driving global app development and hyperautomation

 3

Next stop: 2030…

You might want
to buckle up.
Trend 1: The AI office moves from According to Next Move Strategy Consulting, the market for AI
is expected to grow twentyfold by 2030, up to nearly two trillion

fantasy to fact U.S. dollars. No industry will be left untransformed. Everything

from supply chains, marketing, product development, research,
and analysis are fields that will imminently adopt AI within their
Since November 2022, when ChatGPT first started making headlines, the business structures as standard.
online conversation about AI has been deafening. Some see it as a balm
for repetitive, boring, and unnecessarily costly tasks, while others are afraid AI tools will enter your workplace. That’s if they haven’t already, in
of the sweeping changes it will make to the workplace and the workforce. the form of shadow IT.

In many ways, this conversation echoes the anxieties, concerns, But when properly integrated and effectively governed, they’ll
excitements, and opportunities of the Internet 1.0… and well, when did you give your human workforce more time to focus on meaningful,
last use a fax machine? The AI cat is out of the proverbial bag and the proactive, and complex work. And that integration and
office will never return to “normal” again. governance should be at the heart of your AI adoption strategy.

3 | The latest trends driving global app development and hyperautomation

Trend 2: Citizen development The citizen developer movement not only helps you combat rising expectations for rapid product
development, but brings employees closer to your company’s business goals and customer demands.

benefits everyone It also contributes to:

Time to market: It’s much faster to build low-code apps vs. traditional app dev methods
According to management consulting firm Korn Ferry, the global talent shortage is
and citizen developers are closest to the processes in need of automation.
expected to reach 85.2 million by 2030, with companies around the world standing to
lose over $8 trillion in lost revenue due to a lack of skilled workers.
Increased productivity for IT: IT resources can be freed to focus on more complex tasks,
Most organizations’ operations are dependent on an intricate landscape of software such as system maintenance and security.
solutions— despite an overwhelmingly low ratio of software developers and engineers
to nontechnical employees. Increased productivity for the business: Non-IT teams using custom-built apps or
leveraging RPA bots can also accelerate processes, decision-making, and innovation by
Enter citizen developers. Empowered by AI-enabled, low-code platforms, and reducing the need for human intervention.
protected by built-in governance and cybersecurity, citizen developers can proactively
solve problems by building custom apps or RPA bots. In fact, Gartner predicts that by
Reduced costs: Especially for projects that can’t afford a full-time developer or are being
2024, 80% of technology products and services will be built by non-IT professionals.
hindered by inefficient, manual processes.

According to Gartner, Improved quality: Low-code app development platforms provide standards-based
building blocks that help maintain consistent quality in usability and function while helping
to prevent human error.

a citizen developer is an employee who creates application

capabilities for consumption by themselves or others, using tools
that are not actively forbidden by IT or business units. A citizen
developer is a persona, not a title or targeted role.

4 | The latest trends driving global app development and hyperautomation

Trend 3: Adaptive governance
is the key to success
Generative AI has huge implications for governance and potential data security risks. We can already
see the contention around data privacy, input sourcing, and security of emerging, popular
cloud-based AI applications.
Three sobering data compliance statistics:
56%
Chatbots regularly gather personal data, and it appears that many generative AI platforms collect
crucial user data such as IP addresses, browser information, and browsing activities across various Lines of business are managing more enterprise applications than IT, accounting for of all
websites, which might be shared with third-party entities. Then there’s the ethical component, where company app ownership. These apps are not managed, maintained or protected by IT and present a
human creators are fighting the unauthorized use of their works to train and provide input to AI systems blind spot in many compliance strategies2
without consent or compensation.

As forward-thinking enterprises embrace generative AI technologies to boost the effectiveness of work

operations and results, they must also consider emerging security and compliance threats, and the
107 countries have laws in place to ensure customer data security,
many of which have differing compliance requirements3
potential costs of unnecessary app sprawl.

You need to consider things like training employees on safe and responsible use, monitoring app use
for unusual patterns or behavior that could signal a breach, and providing oversight into who has
Non-compliance costs companies an average of
over a 12-month period4
$4,005,116 in revenue losses

permission to incorporate sensitive data into apps, and how many and what types of apps can be
introduced into production to avoid expensive app sprawl.

As transparency in organizational reporting becomes increasingly scrutinized, deploying centralized

data governance will become key to maintaining agility and steady growth. It’s estimated that
centralized data governance can reduce total compliance costs by $3.01 million1.

5 | The latest trends driving global app development and hyperautomation

 Need-to-know for the
VP of App Delivery
For the app developer

Challenges
Challenge 1: The never-ending backlog
Maintaining apps and responding to critical events is already a large task. Add in a few months or even
years of app backlogs, and you’re stuck with a heap of problems: piled-up update requests, glitchy
apps, and limited resources to help the business achieve its strategic priorities.

Worse still, developers who spend their days playing catch-up are likely to get bored or frustrated.
Despite this, organizations are putting pressure on incumbent, experienced developers to do more, as
they’re reluctant to hire new talent following a series of high-profile layoffs.

The accelerated progress of machine learning and generative AI over the past year means there are
more opportunities to build a strategic advantage than ever before. You can alleviate pressure on your
pro developers and empower the growth of your citizen developer cohort, using a low-code platform.

6 | The latest trends driving global app development and hyperautomation

 Challenge 2: Fumbling for visibility
Like driving at night without headlights on, lacking a centralized view into your IT
environment is a bad idea. A centralized monitoring system is essential to viewing
operational status, checking integration help, and leveraging data to take action.
Furthermore, low visibility can result in problems like cybersecurity concerns, app sprawl,
For the app developer

and a general lack of guardrails around app development—guardrails that are critical
to ensure compliance and keep customer data safe, which is more important than ever
given the increase in citizen developers.

A lack of visibility isn’t just inconvenient. It can lead to major costs for your company.

With generative AI making code more accessible to non-technical people than ever, it’s
even more important to have visibility into what’s happening across the organization.

7 | The latest trends driving global app development and hyperautomation

 Challenge 3: Disconnected… well, everything
Random app development strategies lead to disconnected processes, a disconnected
user experience, and silos all around. It leads to an unsustainable increase in the
complexity of the app landscape for you and an inconsistent experience for customers
and employees alike. And these days, the experience is the product. Recent progress in
For the app developer

machine learning and generative AI means that customer experience expectations are
higher than ever.

A good customer experience is a competitive necessity, and a good employee

experience is one that makes it easy for employees to contribute to the organization
and help provide that differentiating CX.

8 | The latest trends driving global app development and hyperautomation

 Opportunities
Opportunity 1: Lead the way with new ways of working Opportunity 2: Level the playing field
For the app developer

The only constant is change. And staying ahead of it means your teams need to be agile, with No matter what their skill level is, developers can be more productive with low-code tooling.
the apps they use helping them accommodate change fast and efficiently. Between a supply Whether they’re a civilian or a pro, easy-to-use features and tools let developers create
chain that’s strained by global pressures and a skills market that remains uncertain, it’s in your enterprise-grade apps in a fraction of the time. Allowing people to build apps with less complexity
best interest to make the lives of your employees as easy and as straightforward as possible. benefits everyone involved, but it’s great for top talent in particular. When simple tasks can be
Good thing there’s an app (engine) and business process automation for that. tackled by civilian developers, the pros get to focus on complex, more rewarding work.

Business-critical apps need to be reliable 24/7, they need to be easy to build, simple to And if you need another reason to embrace low-code, here’s one more: working from a cross-
update, and compatible with any other tool and process being used. You might not be able to enterprise, low-code platform means that compliance standards and governance can be baked
increase your headcount at this moment, but you can make it so that every person’s efforts are in to prevent issues before they arise. Plus, it lets you use shared databases and sources to provide
exponentially more impactful. a consolidated view of app activity.

Hyperautomation enables you to significantly increase the productivity of employees, Make things easy with:
eliminating the repetitive tasks that get in the way of them doing more valuable work. With
Automation Engine, you can connect ServiceNow workflows to hundreds of third-party systems
• Pre-approved templates
right out of the box, to enable RPA with no coding required.

• Prebuilt workflow components

• Out-of-the-box experience features

9 | The latest trends driving global app development and hyperautomation

 Opportunity 3: Set the standards, and keep them high
Enterprise standards are going up globally, especially as customer and employee expectations are
increasing and more countries introduce legislation to protect customer data and privacy. Now’s the
time to establish and maintain high-quality development standards across the enterprise.
For the app developer

Establishing consistency is the first step. Digital transformation is a journey, and business doesn’t stop in
the meantime. Introducing and enforcing compatible development foundations makes it easy to keep
the organization running as usual while moving to cutting edge SaaS.

Once you’ve got the standards set, you can raise the bar to make sure you have the best-quality apps
possible. In addition to safeguarding all of your apps, helping with compliance, and ensuring that end-
users have a good experience, it’ll also help the organization be more agile and responsive to changes.
Enforcing high standards keeps you ahead of the competition in a world that’s increasingly reliant on
digital operating models.

Here are some things to consider for data compliance

and rules around the use of generative AI in your
own organization:
1 Who is using the technology, and for what purpose?

2 How can you protect customer information and sensitive company data while employees
are interacting with generative AI?

3 How can you ensure that development standards remain high while leveraging this new
technology?
10 | The latest trends driving global app development and hyperautomation
 Need-to-know
for the CIO
For the CIO

Challenges
Challenge 1: Backlog, backlog, and more backlog
It’s not news that the pandemic changed the way businesses operate. No more silos
or outdated metrics—thanks to the digital revolution, the emphasis is on speed, data,
and dynamic insights. But it’s hard to focus on implementing forward-looking strategies
when you’re just trying to keep your head above water.

As technical debt and integration backlogs pile up, it’s crucial to fix them quickly
and move to more strategic initiatives. But there’s a catch: it takes valuable time and
resources to tackle backlogs, and those resources are also needed to address other
critical directives. The question is, what matters most?

11 | The latest trends driving global app development and hyperautomation

 Challenge 2: No system (should be) an island
Islands of automation. A fragmented vendor landscape. Integration platform sprawl. Automation tools
and enterprise architecture clashes. Increasing tech debt. Those are just some of the many complexities
IT has to deal with on a regular basis. And it’s not just IT that suffers—it can lead to inconvenient
experiences that erode the customer base and create unnecessary tasks and frustration for employees.

To make these complex and disconnected systems behave the way they need them to, employees are
having to use manual workarounds. By not fixing them, data remains siloed, processes are roadblocked,
For the CIO

and everybody has a bad time.

On the flipside, you can unify your approach to automation using a solution such as ServiceNow’s
Automation Engine, giving anyone the ability to connect apps to any system or use RPA to eliminate
their repetitive, manual tasks—meaning they can focus on more high-value work. You can also gain full
visibility of your active automations, including their ROI for the business.

Challenge 3: Ever-changing responsibilities

The CIO’s role is changing. Now, they’re becoming stewards of digital technologies and platforms,
and their new job is to better empower business units while keeping budgets flat and maintaining IT
resilience.

But that’s no simple task. CIOs need visibility across the organization as a whole. They need accurate
and integrated information, not data siloes. After all, what good is a strategy if it’s based on incomplete
or inaccurate information?

To partner with the business, they need the right platform: one that can provide both a sweeping view
and a granular one, and that supports collaboration across departments and teams.

12 | The latest trends driving global app development and hyperautomation

 Opportunities Opportunity 3: Innovation at the speed of light
Frictionless automation. Does that sound too good to be true? It’s not anymore. You can unify your
Opportunity 1: Minimal risk, maximum reward approach to hyperautomation with a single platform that offers a complete set of tools to build
low-code apps, discover new automation opportunities with process automation, and integrate
Want to up-level your organization’s capacity for innovation? Low-code tools enable creativity for to any app through APIs or RPA. Pre-built workflow patterns and templates are designed to
everyone, whether they’re a top tech developer or a complete beginner who’s eager to learn. With a simplify the app development process, making work more enjoyable for everyone, from developers
flexible, integrated development environment, anyone can build an app easily—without getting stuck to end users.
on unnecessary restrictions, dead ends, or low-value manual tasks.
For the CIO

The result? Empowered business units. This is a golden opportunity for CIOs to provide a platform
Even more importantly, they can do it with guardrails that ensure compliance and cross-compatibility. for innovation and streamline success with technology.
You don’t have to risk compliance for creativity. With the right low-code governance, organizations
have the opportunity to build a culture of innovation and accomplishment for all, with minimal risk. Oh, and when we say that a single platform lets you innovate faster, we don’t mean that it helps
you work a little faster. We mean that it’s four times faster5.
And increased innovation isn’t the only benefit of low-code tools. They also let teams address
backlog and tech debt with minimal risk and maximum ease. Now, business units have the tools to
advance their individual remits—without compromising standards and core systems.

Opportunity 2: Building bridges across the organization Today’s expectations

Remote and hybrid work have arisen as a preferred and productive means of engaging talent from
across your field, and in some cases, across the world. But as anyone with a custom-designed Zoom Convenience at the click of a mouse
background will tell you, it can take work to make remote work, well, work.

Communication, clear contracting, and operational consistency are key to making workflows more The right experience for the right person at the right time
effective, whether you have remote, hybrid, or on-site workers. Project managers and administrators
can now create safety nets that ensure that nothing falls through the cracks, while reducing human
error and using far less effort, by automating processes. Collaboration is king, and collaboration
Increased customer loyalty
supported by machine learning means everyone is always on the same page.

Enterprises prepared for anything

13 | The latest trends driving global app development and hyperautomation
 Need-to-know for the 2 App sprawl everywhere and tech debt galore
For the lead enterprise architect

Low-code platforms are easily accessible. In this case, it’s both a blessing and a burden. Not all

Lead Enterprise Architect

platforms are capable of oversight during the development life cycle. To make things even more
difficult, non-IT units might build their own tools, bypassing IT completely. The result? App chaos
and a shadow IT system.

When app sprawl isn’t managed, it can lead to duplicated efforts, inefficient deployments, and
growing tech debt. And with compliance issues alone costing organizations approximately four

Challenges
million dollars on average, having oversight into your apps and setting up guardrails to prevent
these issues is critical6.

1 The need for speed, the right way 3 Outdated legacies

Organizations need to be able to scale at speed, and creating new apps and implementing It’s a tale as old as, well, coding. You implement a system to make things work more smoothly,
hyperautomation are key to this goal. But there’s a catch. Any new and potentially disruptive system and it does its job. But as time passes, the environment shifts. People, processes, and
requires careful preparation for change management. Fast implementation is jettisoned in favor of technology have all learned and changed. The legacy system, on the other hand, hasn’t
planning. changed. It’s static, rigid and now it’s increasing your IT costs. Finding the skills in the market
to work with some legacy systems can be challenging to the point of serious business risk.
It’s not just a hassle for IT. End users get stuck with out-of-date applications when the process is slowed This is making it more difficult to digitize, implement automation, and update your services. It
down. Time-to-value is prolonged. And when an organization can’t easily scale or implement new systems, contributes to your organization’s tech debt. And worst of all, it can lead to a loss of market
its competitiveness declines. share if it prevents you from keeping up with your competitors.

In other words, it’s critical to simultaneously work at speed and make sure new changes roll out smoothly.

14 | The latest trends driving global app development and hyperautomation

 Opportunities Get flexible with it
For the lead enterprise architect

Instead of working with (or around) rigid, legacy, business process management systems, move to
Opportunity 1: Do IT a solid to pick up the pace a single platform and flexible digital workflows. Digital workflows let organizations deliver modern
experiences to employees across the organization. Better yet, it empowers them to discover and
Want to increase IT’s efficiency and job satisfaction in one fell swoop? There are plenty of ways, but address bottlenecks and repetitive manual tasks in their own workflows. And because the organization
they all boil down to one simple thing: Make things easier for them. Automation, citizen developers, can set up guardrails to prevent compatibility or compliance issues, it’s practically risk-free.
and immutable guardrails let top IT talent delegate the simple tasks and focus on what really
matters: modernizing the organization for future-ready resilience. And in the process, you’ll stay a Better yet, the right low-code platform doesn’t require a “rip and replace” approach to legacy systems.
step ahead of the competition by enabling fast, reliable, and sustainable digital transformation. It brings all your systems together, whether they’re old or new, creating a modern orchestration layer
that your end users can interact with, so you can maximize your investments. You can innovate while
As an added bonus, this will attract new talent and help the organization retain the best of the best working through your legacy technology, so there’s no need to choose between the two.
by keeping them interested and helping them provide value to the whole organization.
In other words, a low-code platform with automated digital workflows is a win-win situation for IT and
employees alike. When IT and employees are aligned and happy, and with RPA ensuring they can focus
Opportunity 2: Set up safeguards for safe play on the work that really matters rather than repetitive tasks, it’s good for the whole organization—and
for keeping up with the competition.
It’s one thing for something to be simple. It’s another thing entirely for it to be good. Thankfully, you
don’t have to worry about that tradeoff when you put QA standards and guardrails in your app
development process.

With strong governance across the software development lifecycle, your citizen developers can How to show your IT team your appreciation
create high-quality apps without, say, making something incompatible, or accidentally affecting
other apps. But they don’t need to work alone—they can now far more easily and safely collaborate • Modernize and consolidate your tech stack
with pro developers too. Having the right parameters and controls gives you the best of both worlds:
empowered citizen developers and a risk-free environment for them to build in. • Reduce tech debt

And in case you needed another benefit, having these systems in place helps prevent app sprawl, • Automate repetitive tasks
shadow tech debt, and related risks.
• Send chocolate

15 | The latest trends driving global app development and hyperautomation

 Need-to-know for the App IT Leader
For the app IT leader

Challenges

1 A good developer is hard to find 2 Driving with a foot on the brakes

Even with generative AI tools to help make coding quicker, good developers have never been so important to the success of an Too-slow drivers can be infuriating. Unfortunately, they’re not
organization. All industries have become digital industries, so top engineering talent is the best way to assure a smart strategy that confined to the roads. When business units are forced to move at
futureproofs your operations and protects your bottom line. Unfortunately, highly trained, experienced developers are rare and often sloth speed when driving digital capabilities forward, everyone loses.
overburdened with multiple business priorities.
For App IT leaders, slow responses are a key issue. Business units
The result? A whole host of undesirable outcomes, from app backlogs to unaddressed urgent updates. Organizations don’t have from HR to procurement need improved digital capabilities, and
enough capacity or technical talent to dedicate time and effort to building new systems or functions. It’s a constant struggle to manage they need them now. Gathering speed and finding ways to innovate
conflicting priorities with limited resources and a huge backlog of tickets to get through. faster than ever is going to be one of IT’s top challenges—and it’ll be
a particularly critical one to meet. Modernizing systems has to be at
The good news: citizen developers are becoming more and more common, and can help tackle the easy fixes, routine updates, and minor the top of the to-do list.
enhancements, while creating new apps based on a deep understanding of their business unit’s processes. While they improve their skills,
you can keep your pro developers motivated by liberating them from the need to create simple apps, allowing them to focus on more
challenging—and more interesting—work.

16 | The latest trends driving global app development and hyperautomation

 3 Old-school systems
Disconnected, siloed, inflexible. Those are just some of the ways to describe legacy technology.
These applications might have worked well at the time, but now they’re blocking interoperability.
Without integrated systems and functions, employees and end users experience siloed and
inconsistent user experiences. Put simply, inflexible legacy platforms can stop modern-day
For the app IT leader

digital transformation initiatives in their tracks.

The good news is that it’s fixable—and once unhelpful legacy technologies are connected to
modern workflows, your organization can provide a better experience for users and a delightful
work environment for top developers.

17 | The latest trends driving global app development and hyperautomation

 Opportunities Quality for all
Your employees and customers deserve the best, which makes it essential to deliver apps
Opportunity 1: Build apps in hours, not days your organization can rely on. A low-code platform that can be used as a unifying system
of action makes it easier than ever for users to adopt new, high-quality apps with minimal
Traditionally, building apps involved a steep learning curve. They took a long time to build, and
training, or even no training at all. And with guardrails in place for quality assurance, a
For the app IT leader

even longer to learn how to do it in the first place. That’s not the case anymore. Low-code out-of-
wider pool of citizen developers can handle updates and shorten the improvement cycle,
the-box options and pre-approved templates make it fast and easy for anyone to build an app.
which lets your top talent focus on more engaging and strategic work.
Instead of taking days or even weeks to develop an app, it now takes hours.

The results? Quality applications. Quality assurance for IT. And a quality experience for
And now that it’s easier to make apps, anyone can stretch their creativity and build a proof-of-
everyone involved.
concept app that adds value to the organization. Low-code options bring a culture of innovation
to the entire company, making it easier to attract and retain talented employees.

Opportunity 2: Best practices, at lightning speed

Now’s the time to fast-track innovation. Create quick routes to innovation and updates, improve
response times, and pool best practices to eliminate repetitive efforts and apps. Increase the
speed and efficacy of digital transformation initiatives. Work to make your organization more
digitally mature and watch it supercharge your strategic business goals.

The opportunity for innovation and expansion is massive. By taking advantage of it, the
organization as a whole—from your top talent in IT to the employees who no longer get stuck with
a pile of repetitive work—will benefit hugely. Your customers get just as much out of it. When you
expand and grow, you get ahead of the competition.

18 | The latest trends driving global app development and hyperautomation

 Need-to-know for the 2 Too many priorities, not enough resources
For the Now Platform owner

As the Now Platform Owner, you know what needs to get done. But sometimes, your

Now Platform Owner

priorities clash with specialized, scarce integration and automation resources in other COEs.
The result? Your priorities and goals get moved to the side, and the Now Platform adoption
is slowed down. This is particularly true when it comes to projects requiring integration or
robotic process automation.

To move forward and keep up with your competitors, adopting Automation Engine is key. It

Challenges
should be at the top of the list. But how can you increase the urgency behind the initiative
and get more agency to act?

1 The clock’s ticking on complexity 3 “Where’s that thing again?”

Delivering new features is essential. But the problem is, it can cost too much money and take Integrating new features can be a large task, and delays have business consequences.
too much time. Even when the resources are available, problems tend to stack up. General- Unfulfilled requests from ServiceNow stakeholders can contribute to the backlog. And in the
purpose integration and automation platforms use too many specialized resources, due to meantime, manual, repetitive tasks don’t get automated, because no one has the time.
industry-specific use cases. It’s unnecessarily complex, time-consuming, and frustrating for
everyone involved. Worse still, it might lead to the organization getting behind the curve and One result of this? Employees don’t know where anything is. They spend an inordinate
losing market share. amount of time looking for information and apps, requesting access, and trying to figure out
how to accomplish tasks that should be simple. Delays like this are detrimental to employee
It’s clear that general-purpose platforms won’t always cut it, and as we’ve learned during the satisfaction and lead to lost productivity. It’s also a lost opportunity to learn, grow, and focus
pandemic, a seamless digital operating model is crucial. It’s time to switch to something better. on more meaningful work.

19 | The latest trends driving global app development and hyperautomation

 Opportunities Opportunity 2: Integrate everything without leaving
the platform
Opportunity 1: It’s a buyer’s market
For the Now Platform owner

Yes, everything. Instead of trying to force incompatible systems and apps to work together, you can
connect them on a single system of action, letting the Now Platform do all the work. The Now Platform—
There are a lot of benefits to building your own apps. But sometimes, you just want something
along with Automation Engine—provides data integration, API integration, and intelligent document
quick and inexpensive that you know is going to work out-of-the-box, and in those cases,
processing, letting you work faster and more efficiently. It’s the most complete set of integration and
buying is a great option.
automation capabilities for modern and legacy systems, so you can take advantage of intelligent routing
and streamlined workflows. And it gives you invaluable visibility into the organization as whole.
Taking a modular approach means you can create a uniquely configured workflow while
getting away from the pain of trying to customize a platform. Instead of building and
In other words, using the Now Platform’s native integration capabilities makes things simpler, faster, and
maintaining on existing general-purpose platforms, you can take advantage of packaged
more efficient for everyone involved. And best of all, it lets you and your team work on the things that
integration and automation from ServiceNow. Your teams can benefit from both building new
really matter.
apps they need and using existing ones, through a single platform—taking advantage of pre-
packaged workflows that are augmented with low-code and automation capabilities, and
then customizing them as needed. Have your cake and automate it too.
Opportunity 3: Build more, build better, and build
Better speed, lower cost, assured performance, and less effort for you and your developer with autonomy
teams. What’s not to like about that?
How much easier would life be if ServiceNow development teams could independently address the
backlog? With low-code tools, you can find out.

No matter what their skill level, teams can address issues themselves with an abundance of useful
tools. But the tools themselves aren’t as important as the outcome. Empowering development teams
to independently address issues gives them agency and lets top developers spend their time on other
projects.

And increased independence isn’t just limited to developers. By implementing an organized, searchable
Knowledge Base, employees can have more autonomy with better documented processes, quickly find
what they need, and leverage work done by others in the organization more easily.

20 | The latest trends driving global app development and hyperautomation

 Integrate with ServiceNow, fast
Discover some of the out-of-the-box app integrations by ServiceNow that’ll get you up and running in no time.

IT Finance
• Okta • PagerDuty • Coupa
• Azure AD • Trello • Microsoft Dynamics 365 – • SAP Ariba
• GitHub • Ping Identity finance and operations • SAP Commerce Cloud
• Jira Service Management • AWS, GCP, Azure • Oracle E-Business Suite • PeopleSoft Financials
• Confluence Cloud • And more… • Oracle Financial Cloud • SAP Fieldglass
• SAP ERP IDOC • And more…
• SAP4/Hana

Customer Experience HR
• ZenDesk • Qualtrics • SuccessFactors • Udemy
• Adobe Workfront • SurveyMonkey • Workday HCM • SumTotal
• Salesforce • Adobe Sign • Oracle HCM • Saba
• Microsoft Dynamics • DocuSign • Kronos • Zoom
• Microsoft 365 • And more… • Cornerstone • And more…
• Amazon Connect • Pluralsight

21 | The latest trends driving global app development and hyperautomation

Sunny days
ahead
Citizen developers, faster and easier innovation, lowered quality and security
Empower your employees to automate
and build apps rapidly, while freeing your
development teams to drive innovation and
address future uncertainties—all without
compromising enterprise governance.
risks, more meaningful work. All around the world, organizations are getting
ready to work smarter. To empower their employees to be creative, more Get your guide to hyperautomation
independent, and fulfilled. And to provide the best possible experience to all
their customers, no matter what. and low-code now.
Read Ebook >
In other words, the future is looking bright.
References
1
https://static.fortra.com/globalscape/pdfs/guides/gs-true-cost-of-compliance-data-protection-regulations-gd.pdf
2
https://www.ciodive.com/news/app-sprawl-saas-data-shadow-it-productiv/606872/
3
https://dataprivacymanager.net/100-data-privacy-and-data-security-statistics-for-2020/
4
https://www.fortra.com/
5
https://www.servicenow.com/lpayr/forrester-tei-app-engine-now-platform.html

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