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Fariha CV Updatedd

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15 views2 pages

Fariha CV Updatedd

Uploaded by

jackdavidsouza78
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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FARIHA

+91 8700008937 | [email protected] | Noida (India) | 21 August 1994

Operation Analyst – 5 years’ experience in Operations

CAREER HIGHLIGHTS

• Provide on the job training to the new joiners.


• Work on different tools like Tandem, Citrix, Trisept, ect.
• Certificate received for best performance in almost every quarter.
• Appreciation mails received by the clients.
• Awarded for the employee of the month in January 2020.
• Achieved goals and targets as per the guidelines.

EXPERIENCE

2022-11 – 2024-05: Senior Operation Analyst


NATWEST (Gurugram)

• Currently part of the Bereavement process under Telephony notifications team, which is
mainly focused on deceased customer.
• Title – Senior Analyst.
• Job Responsibilities – Closing accounts of deceased customer, AML part.
• Verifying all the documents of the deceased customers.
• Fraud analysis, account handling, fund transfer, overdraft handling, etc.

2019-04 – 2022-11: Operation Analyst


TELEPERFORMANCE (Delhi)

• I was part of the Product Loading Process under Travel support division, which is mainly
focused on hotel reservations for the high-end clients.
• Title – Analyst
• Job Responsibilities – Provide travel support to the clients locally as well as globally as per the
customer’s requirement.
• Handling bulk client data using database like Tandem, Citrix, Trisept, etc.
• Provide on the job training to the new joiners.
2016-08 – 2017-06: Customer Care Executive
Concentrix (Noida)

• Worked with the customer care division in the mobile support department, which involved
handling end to end customer queries.
• Job responsibilities – Handling incoming as well as outgoing calls or enquiries from prospective
customers and clients and provided the best possible solution.
• Discussed products offered, completes paper work and data handling as requested.

EDUCATION

2010 – 2011 : High School


Woodrow Senior Secondary School

2012 – 2013 : Intermediate


Woodrow Senior Secondary School

2013 – 2016 : Bachelors of Commerce


Mahatma Jyotiba Phule Rohilkhand University

2017 – 2019 : Basic Teaching Course


SCERT – Meerut

SKILLS

• Able to work under pressure and independently.


• Excellent ability to keep good relationships with people.
• Motivated self-starter with a strong desire to team.
• Good communication and organizational skills.

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