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Project Stakeholders.

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0% found this document useful (0 votes)
43 views

Project Stakeholders.

Uploaded by

mike.enovarts
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1

Project Stakeholders

Name

Institution

Course

Professor

Date.
2

Project Stakeholders

Part 4: Stakeholder Management Plan

Introduction

Communications management is an essential component of project management since it

highlights the management and proper coordination of the stakeholders. Stakeholder managemen

t is concerned with the ability to identify the needs and expectations of stakeholders, facilitate co

mmunication with them, and align the objectives of a project with the needs of the critical stakeh

olders. This stakeholder management plan will define who some of the stakeholders are and how

to categorize stakeholders as per the PMBOK® Guide; it will also involve creating the stakehold

er management table and providing recommendations on how to manage the identified stakehold

ers.

Stakeholder Identification and Analysis

For effective stakeholder management, it is essential to identify and analyze the key stake

holders involved in the project. The following table lists ten primary stakeholders, their roles, an

d their influence on the project:

Stakeholder Communication Method/Mediu Timing/Frequ Category Strategies

Needs m ency

Project Sponso High-level project Email, Meetings Weekly Leading Regular updates,

r updates active involvemen

Project Manag Detailed project p Meetings, Repor Daily Leading Direct involveme

er rogress ts nt in project activi


3

ties

Project Team Task assignments, Meetings, Email Daily Supportiv Transparent task a

progress updates s e llocation, regular

feedback

Clients/Custom Deliverable specif Meetings, Email Monthly Supportiv Regular updates, f

ers ications s e eedback loops

Suppliers/Vend Delivery schedule Emails, Phone Bi-weekly Neutral Clear contracts, re

ors s, specifications gular follow-ups

Regulatory Bod Compliance repor Reports, Meetin Quarterly Neutral Adherence to reg

ies ts gs ulations, timely re

porting

Senior Manage Strategic alignme Reports, Meetin Monthly Leading Strategic updates,

ment nt updates gs alignment meetin

gs

Investors Financial perform Reports, Emails Quarterly Supportiv Financial reports,

ance updates e performance sum

maries

Community Gr Impact informatio Public Meetings Bi-monthly Resistant Public consultatio

oups n ns addressing con

cerns

Media Press releases, pro Press Releases As needed Neutral Regular press rele

ject news ases, media briefi

ngs

Stakeholder Communication Method/Medium Timing/Freque Category Strategies


4

Needs ncy

Conclusion

The stakeholder management plan to be implemented is outlined above and focuses on id

entifying stakeholders and their demands. Understanding and classifying stakeholders and their p

roper communication and management help the project manager determine how best to engage t

hem and acquire their support for the particular project to succeed. Another critical factor they ne

ed to consider is stakeholders' continuous engagement and communication, which allows them to

keep relating and solving any problems between them and other stakeholders.

Part 5: Resource Acquisition Plan

Introduction

The resource acquisition plan is crucial in project management because it is responsible f

or resource procurement within a given project. This plan uses the principles of acquiring project

resources from the PMBOK® Guide and the information from the textbook's figures 5.1 and 5.2.

It covers policies, screening criteria, resources, specialized abilities, bargaining tactics, and docu

mentation techniques.

Policies and Procedures

Several policies and procedures relative to resource acquisition are followed in the projec

t environment. First of all, Vendor Selection Guidelines. Keeping track of the performance of the

vendors concerning the quality, cost, and time factors. Undefined contracts for standard formats
5

of material procurements are used to ensure legal compliance and legal shield—undefined Proce

dures governing the distribution of resources relative to the requirements of a particular project.

Resource Selection Criteria

Resources are selected based on the following:

a) Skills and Expertise: Ensuring the resources possess technical and functional skills.

b) Experience: Preference for resources with prior experience in similar projects.

c) Availability: Ensuring that resources can commit to the project timeline without conflicts.

d) Cost: Balancing quality with budget constraints to achieve cost-effective resource allocat

ion

Estimated Resource Requirements

Mobilizing human and material resources is necessary for the project. An estimated 10 te

am members, including two project managers and five specialized consultants, are required. The

necessary skills involve project management, software development and testing, and business an

alysis.

Negotiation for Resources

Internal negotiations involve company personnel, particularly department heads, in distri

buting internal human resources. External negotiations refer to obtaining the required expertise o

r input from outside the company at an optimal price. These negotiations apply the win-win strat

egy for cooperation, with no short-term advantages for cooperation partners.

Documentation of Requirements
6

Contingency plans also refer to extensive documentation of the resources to be used, the

number of hours required, the expertise level needed, cost estimates and costs to be incurred, and

the account to be charged. This helps manage and track assets since it makes everything transpar

ently documented.

The resource acquisition plan plays a vital role in completing the project with the needed

resources on time and in the right quantity, enhancing performance, and achieving project objecti

ves. Scheduling, cost, and resource control represent important factors in project management to

ensure its successful completion.

Part 6: Team Development Plan

Team enhancement is crucial for the accomplishment of tasks, cooperation, and the realiz

ation of projects. The following is a plan of the strategies that can be applied when handling a tea

m and managing human resources: the tool to use for managing the team, how to kick-start the e

ntire process and the ground rules needed during the project, the importance of practicing emotio

nal intelligence as a team, how to effectively administer conflict situations among the team and h

ow to set team goals.

Human Resource Tools

Some of the interventions implemented under this include tools and techniques such as te

am activities, training, and performance measurement. Company retreats, team-building worksho

ps, and exercises help improve members' cohesiveness. Training ensures that the team members

possess the right competencies, and performance checks ensure that they are informed or tasked t

o improve.

Project Team Kickoff


7

Starting the project calls for a clear briefing session, which forms the formal introduction

of the project team members to the undertaking. Informational meetings are empowering since th

ey allow the team members to meet and feel comfortable approaching problem-solving sessions.

Ground Rules for Team Interaction

Communication protocols must be set, especially the basic standards of how the team co

mmunicates. Policies on meeting conduct, such as schedules, specific times, and rules of particip

ation, lead to efficient and effective meetings. Communication protocols identify typical commu

nication methods and turnaround times, which would facilitate effective and concise communicat

ion within the working group.

Emotional Intelligence in Team Development

Three key competencies related to emotional intelligence need to be applied in the contex

t of team development: listening, empathy, and conflict awareness. While active listening facilitat

es a situation where all team members are heard and appreciated, empathy focuses more on the e

motional needs of such team members. Understanding and controlling emotions when disputes ar

ise is critical to preventing poor teamwork.

Conflict Resolution Methods

It is crucial to note that conflict management is essential in ensuring the goodwill of the

members of a team. Some of the mediation methods allow the settling of disputes through impart

ial mediators. Promoting civility involves the freedom to engage in a genuine conversation based

on truth without offending one another. It is much easier to manage conflict prevention factors su

ch as discordance in working load or personality conflict than working on a conflict after it has o

ccurred.
8

Goal Setting and Rewarding Achievement

Goal setting and performance measurement with incentives and recognition fuel motivati

on among teams. SMART goals create a set of actionable objectives that are specific, measurable,

achievable, relevant, and time-bound (Swann et al., 2023). Practical reward mechanisms that inc

lude bonuses based on performance are a necessity in a team. These incentives may involve prov

iding bonuses or public recognition of the employees.

In this context, it is vital to plan team development to enhance productivity and ensure eff

icient working relationships. When team development is a continuous process, it means that deve

lopment is consistent from the beginning to project completion, and this contributes to a project's

success.

Part 7: Team Performance Reporting

Project Documents for Reporting Progress

The following vital documents shall provide a detailed report on project progress: The pr

oject management plan defines the general approach, objectives, and timeframes. Status reports o

ffer a current assessment of project activities and accomplishments by presenting a report in the p

resent tense. Performance reports work based on analyzing the achievements against the set targe

ts and identifying differences. Issue logs record problems faced and measures taken toward their

resolve to ensure that all issues are accounted for. The change request log captures all project sco

pe, cost, or schedule changes, indicating the reason for the change and whether it has been appro

ved. Taken together, these documents provide a solid set of tools for tracking and reporting on pr

oject status.

Presenting and Delivering Performance Reports


9

Performance reports will be shared through meetings, email, and project management pr

oject tools to ensure that everyone interested is informed. Summarized reports will be produced,

and weekly meetings will be conducted where summaries can receive real-time feedback and dis

cussion. Weekly reports will be sent through email for more elaborate analysis and will be archiv

ed and easily accessible in the project's shared space. These multiple channels help make perfor

mance information available, understandable, and usable by team members and other stakeholder

s.

Historical Organizational Project Artifacts

Using a historical database of similar organizations with lessons learned from other proje

cts significantly improves current project management (Salameh et al., 2022). These artifacts incl

ude information on what was effective or ineffective previously for various projects, which assist

in predicting problems and identifying solutions. From these documents, the project team can lea

rn what did not work in previous attempts and what did work; therefore, the project team can ma

ke a valuable change based on history. This constant learning process ensures that future project r

esults are enhanced compared to past projects.

Project Communications Management Tools

Communication is vital, especially in project management; for this reason, different tools

will be used. MS Project, Trello, Asana, or similar tools track progress and produce reports on co

mpleted and pending tasks and milestones. Actual project collaboration tools like Slack or Micro

soft Teams will allow the team to be synchronized at all times, allowing all necessary informatio

n to be readily accessible. These tools enable an effective and efficient exchange of information

while adding value to the overall project information management.


10

Reporting Revisions to Resource Requirements

The resource demand may also change during the project's development due to different

factors. These revisions shall be passed through new resource allocation charts and budgets, whic

h will point out the changes in resources required. In this way, the project team can manage the c

ommunications with the stakeholders and ensure the resources are provided and the effects on th

e timeline and cost are known. This keeps everyone on the same page and addresses everyone's e

xpectations as the project progresses through different phases.

Ethical Guidelines in Project Communication Policies

This is especially true when it comes to ethical guidelines, which are crucial for trustful a

nd open communication between project participants. Every message sent within the project will

be guided by the PMI Code of Ethics and Professional Conduct, which focuses on integrity, acco

untability, and respect. This involves ensuring that every information communicated is timely an

d reliable. Privacy and confidentiality of information will be maintained, and all interactions will

proceed with respect for all parties' rights and human dignity. Adhering to these ethical norms is

essential to create a suitable working environment for the project.

Collecting and Ensuring Accuracy of Performance Information

Project monitoring requires accurate records and reports to run as planned (Salameh et a

l., 2022). Data validation and verification activities will be conducted periodically to maintain a

high level of accuracy in the reported performance information. Team members will be trained o

n how to enter data correctly, and regular checks will be made to ensure that the information the

system gives is correct. This strict approach assists in avoiding situations where data is manipulat

ed as it forms the basis for decision-making and performance evaluation.


11

Templates for Documenting and Communicating Team Performance

During the project, template formats will be used for documentation, reporting, and conv

eying performance outcomes to the team. To achieve the above goals, formats for status reports,

performance reports, and change request logs will be developed to accommodate all the requirem

ents systematically and comprehensively. These templates will be advertised for the specific need

s of the project and stakeholders' specific needs to ensure all reports are detailed, coherent, and g

oal-oriented. The advantage of standardized templates is that there are no significant differences

between reporting templates, and all written communication can be built based on the templates.

Part 8: Stakeholder Engagement Monitor and Control Plan

All stakeholders must participate, be involved, and show support in the work being done

at different project stages. The following is a plan to address stakeholder engagement manageme

nt based on best practices as described in the PMBOK® Guide 13.3 and 13.4, as well as in the te

xtbook in figures 9.1 and 9.2. This plan targets areas like soft skills, ground rules, meetings, and

change management to ensure healthy interpersonal relations and accomplish project milestones.

Soft Skills for Managing Stakeholders

Soft skills are crucial when it comes to managing stakeholders, and some of them are list

ed below. Stakeholders should always be encouraged to participate in the conversation to be hear

d, thus exercising active listening. Emotional intelligence enables the identification and regulatio

n of the moods of the project manager and his/her stakeholders, thus enhancing the interaction en

vironment of the project (Kukah et al., 2023). Negotiation skills are crucial for handling conflict t

hat may arise in the system so that conflicts are properly addressed and resolved (Tjosvold et al.,

2014). Project information must be passed effectively without the risk of essential information be
12

ing distorted in the process. Finally, negotiation skills facilitate the development of acceptable so

lutions and agreements, which results in stakeholder satisfaction and support for the project.

Ground Rules for Managing Stakeholders

The present study supports the notion that the specification of fundamental boundaries is

critical to successfully regulating sociotechnical interactions. These rules include ensuring that al

l communication with other stakeholders is accurate, effective, and transparent to enhance trust

(Parris et al., 2016). This is because it is critical to ensure that all the stakeholders are respected a

nd their ideas and inputs are valued. The timeliness in responses also guarantees stakeholder eng

agement without having them wait for an unnecessarily long time. Confidentiality should be pres

erved because information disclosed during business can be damaging if it gets into the wrong ha

nds. Further, a no-surprise policy should be implemented so that stakeholders are informed as so

on as possible about any change or problem that may happen in the future.

Types of Meetings and Frequency

Meetings will be held to cater to the stakeholders' needs. Project initiation sessions at the

beginning of the project help define the nature of the cooperation between the team members. We

ekly status meetings will also ensure that there is constant feedback and discussion as the project

continues to progress. The overall progress and any strategic concerns that may come up will be

evaluated and discussed during the monthly review meetings. Situational meetings will be called

when there are urgent issues or concerns from the stakeholders that must be addressed. Such a sc

heduled pattern of meetings thus guarantees that every key stakeholder will be involved continuo

usly throughout the project.

Managing Change Requests


13

Stakeholder change requests will be addressed in a change control process. Every change

request will be recorded and assessed based on how it affects the project's scope, time, and cost.

Key project personnel will comprise a change control board that will either accept or reject chan

ge proposals based on their impacts and relevance to the change initiatives within the project. All

the stakeholders affected will be informed of the approved changes, and the project plans will be

adjusted as necessary. It achieves this in a manner that controls change while retaining the projec

t management and the key stakeholders' position projects management and the key stakeholders'

position.

Monitoring Stakeholder Engagement.

Feedback mechanisms and assessments will be used to track stakeholders' engagement le

vels. Surveys and questionnaires will collect stakeholder perceptions and satisfaction. The extent

of engagement will be monitored through the frequency of their response to communications and

meeting attendance, among other things. Stakeholder relations will also have to be audited regula

rly regarding concerns raised or opportunities for improvement. The ongoing monitoring also ens

ures that communication and the level of engagement are adequate and up to date with the stakeh

olders' needs so that changes can be made as and when necessary.

Managing Changes to Stakeholder Requirements.

The evolution of stakeholder requirements will also follow a requirements management p

rocess that would be in existence. Any changes will be recorded and evaluated to identify their ef

fects on the project. The above changes will be discussed with stakeholders to confirm their auth

enticity and relevance to the project's goals. New information will be disseminated to the project
14

team and integrated into project documentation. This way, it becomes possible to manage require

ments actively and effectively to meet the project's objectives and the stakeholders' expectations.

Updating Historical Documents

History records will be updated periodically to integrate with modern trends concerning t

he stakeholders' interests. They include the stakeholder register, which highlights all the stakehol

ders and the level of interaction expected; the communication plan that indicates how communic

ation will be carried out with the identified stakeholders; and the issue log, which has documente

d all the issues raised by stakeholders and the follow-up action taken. Revision of these documen

ts helps ensure that they contain the most up-to-date information, can be a helpful guide when de

aling with the stakeholders, and serve as a record of various interactions and decisions.

Conclusion

Stakeholder engagement monitoring and control are two of the most critical aspects of pr

ojects today. This plan uses applicable soft skills when dealing with stakeholders effectively by p

ublishing clear ground rules, agreeing on meeting schedules, systematically dealing with change

requests, and documenting well. This makes stakeholder management an effective plan. Regular

checks and attention to the needs of the various stakeholders will ensure a good relationship is av

ailable to ensure that the objectives set out in the project are met.
15

References

Kukah, A. S. K., Owusu-Manu, D. G., & Edwards, D. (2023). Critical review of emotional intelli

gence research studies in the construction industry. Journal of engineering, design, and te

chnology, 21(6), 1925-1947. https://www.researchgate.net/profile/Augustine-SenanuKuka

h/publication/357974653_Critical_review_of_emotional_intelligence_research_studies_i

n_the_construction_industry/links/61e9b4029a753545e2e518f7/Critical-review-of-emoti

onal-intelligence-research-studies-in-the-construction-industry.pdf

Parris, D. L., Dapko, J. L., Arnold, R. W., & Arnold, D. (2016). Exploring transparency: a new fr

amework for responsible business management. Management Decision, 54(1), 222-247. h

ttps://shareok.org/bitstream/handle/11244/326619/Parris%20et%20al%202016%20MD%

20Postprint.pdf?sequence=1

Project Management Institute. (2021). A Guide to the Project Management Body of Knowledge

(PMBOK® Guide) (7th ed.). Project Management Institute.

Salameh, M., Taamneh, A., Kitana, A., Aburayya, A., Shwedeh, F., Salloum, S., & Varshney, D.

(2022). The impact of project management office’s role on knowledge management: a sys

tematic review study. Comput. Integr. Manuf. Syst, 28(12), 846-863. https://www.research

gate.net/profile/Ahmad-Aburayya/publication/366580451_The_Impact_of_Project_Mana

gement_Office's_Role_on_Knowledge_Management_A_Systematic_Review_Stud/links/

63a856cf097c7832ca642afd/The-Impact-of-Project-Management-Offices-Role-on-Know

ledge-Management-A-Systematic-Review-Stud.pdf

Swann, C., Jackman, P. C., Lawrence, A., Hawkins, R. M., Goddard, S. G., Williamson, O., & Ek

kekakis, P. (2023). The (over) use of SMART goals for physical activity promotion: A nar
16

rative review and critique. Health Psychology Review, 17(2), 211-226. https://www.tandf

online.com/doi/pdf/10.1080/17437199.2021.2023608

Tjosvold, D., Wong, A. S., & Feng Chen, N. Y. (2014). We are constructively managing conflicts

in organizations. Annu. Rev. Organ. Psychol. Organ. Behav., 1(1), 545-568. https://tr.uow.

edu.au/uow/file/c0731dd2-93b6-492f-89e0-b0a210728a11/1/tjosvold-2014-545-568.pdf

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