STUDENT SUPPORT GUIDE

Covering three modes of delivery

(contact, online and RPL)
 CONTENTS
1. Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 17. The role of the student . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2. Some key terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 18. Copy of your Assessment Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3. Language policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 19. Appeal procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

4. Unit standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 20. Training delivery modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5. Credit Accumulation & Transfer (CAT) exemptions . . . . . . . . . . . . . . . . . . . . 7 20.1.Contact training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

6. Assessment – the portfolio of evidence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 20.2.Online training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

7. Assessment - formative. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 20.3.Recognition of Prior Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

8. Quality criteria. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 21. Annexure 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

9. Assessment plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 22. Appeal Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

10. Remediation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

11. Verification & Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

12. Certification policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

12.1.Re-issuing of certificates: Chartall Business College. . . . . . . . . . . . . . . . 12

12.2.Re-issuing of certificates: SETA certificates:. . . . . . . . . . . . . . . . . . . . . . . 12

13. Study assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

14. Financial assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

15. Barriers to learning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

16. Student rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Student Support Guide V1 2 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 The Chartall Learning Management System
All modules offered at Chartall Business College make use of Moodle – What is SCORM?
our online learning content management system (LCMS). It is used as a SCORM is the e-learning module the student interacts with to receive
platform for housing module materials at your e-lecturer’s discretion and learning material on the LMS. The SCORM (or e-learning) content
it is a way of receiving feedback about your participation and work. includes a combination of text, images, audio, video, quizzes and
All new students must attend our online course to learn how to use the assessments. The message “You have SCORM packages that need
system. It is very simple! attention” is a typical message you will receive if there is an e-learning
module for your course
Access the moodle course using your user name and password
at: http://lms.chartallcampus.com This message may sometimes not go away even though you have
completed and passed a module. A next to a module confirms
that you have completed and passed the e-learning module (SCORM
content).

You must continuously pay attention to other notifications you

receive on the Course View page, even after having completed all the
e-learning modules.

Student Support Guide V1 3 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 Online Noticeboards
Get into the habit of checking the forum on he LMS at least once a
Contact us
week. There is also an on-line discussion forum on Facebook where we Support staff will respond to calls and messages within two hours
have set up a closed group for discussions and notices. Missing the during South African working hours (Mon to Fri: 08h00-17h00).
important notices could jeopardise the timely and successful completion The e-lecturer’s responses may be delayed if he/she is lecturing.
of your qualification. You can contact us either via email, phone, or discussion forum.
Prescribed e-textbooks, e-notes, e-lectures, e-tutorials, videos, Chartall will communicate with you primarily via email and the Student
podcasts, etc.: Management System.
These will be posted by your e-lecturer on the LMS. Visit the online Contact details per faculty:
noticeboards regularly to find new content and instructions.
Banking faculty:
Emails and video calls:
[email protected]
Checking your emails regularly is very important! From time to time,
e-lecturers and your Faculty Manager communicate with students via Business faculty:
the email addresses recorded on our system. If you change your email [email protected]
address it is up to you to contact us to update your records. You can
also use a video call to communicate with the Chartall staff if you Education, training and development faculty:
require. [email protected]
Quality control:
You will be asked to complete an evaluation questionnaire after each Real Estate faculty:
module. Your comments are important to our continuous improvement. [email protected]

Short courses:
[email protected]

Chartall Business College reception: 011 467 3215

Student Support Guide V1 4 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 1. Introduction 2. Some key terms
The purpose of this guide is to provide Chartall Business College Online learning This is the methodology of delivering educational information
students with guidelines about the learning and support you will receive via the internet instead of in a physical classroom. Lecturer and
during the completion of your qualification. student are separated geographically.
This guide should be read in conjunction with the following documents: Credits Refers to the measure of the volume of learning required for a
qualification, quantified as the number of notional study hours
•  The qualification-specific Student Curriculum Guide (where you will find required for achieving the outcomes specified for the qualification.
your class or online schedule) Credit Means the arrangement whereby the diverse features of both
Note that Chartall Business College delivers qualifications using one of three Accumulation & credit accumulation and credit transfer are combined to facilitate
modes of delivery: Transfer (CAT) lifelong learning and access to the workplace
Outcomes Based An educational theory that focuses more on what the student will
•  Contact training (typically when the lecturer and students are in the same Education (OBE) be able to do at the end of the training.
room and experience the lecture synchronously (at the same time); E-learning Custom developed courses delivered online. These are course
•  Online training (with or without custom designed e-learning); specific and linked to unit standards.
•  Recognition of prior learning (with either face-to-face preparation or online Exemption Means you may not have to complete some unit standards or
preparation).
part of the qualification due to prior learning that you already
completed. You may be granted exemption for the learning you
The first 19 sections in this guide are generic and must be read by all do not have to complete.
students. Thereafter, you need only read the section relating to your
Formative An assessment conducted during the learning and teaching
chosen mode of delivery which is covered in section 20. (Although if
assessment process to check understanding and progress
you are doing RPL via online mode you may benefit from reading both
sections). Recognition of Means the principles and processes through which the prior
prior learning knowledge and skills of a person are made visible, mediated,
(RPL) rigorously assessed and moderated for the purposes of
alternative access and admission, recognition, or further learning
development

Student Support Guide V1 5 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 MOODLE The Chartall Business College online learning management system Summative An assessment conducted at the end of the learning programme/
(LMS) where you can access and download al your documents assessment unit
and learning artefacts. You can also use the discussion forum to SETA Sector Education Training Authority. There are 21 SETA’s that
chat to your e-lecturer or RPL adviser. oversee the vocational skills training in South Africa.
Synchronous vs Synchronous = the lecture is delivered and viewed at the same Unit standards Means registered statements of desired education and training
asynchronous time. outcomes and their associated assessment criteria together
Asynchronous = the lecture is delivered, recorded and viewed at with administrative and other information as specified in the
another time. regulations
National The National Qualifications Framework (NQF) is a Framework on
Qualifications which standards and qualifications, agreed to by education and Qualification The formal recognition of the achievement of the required number
Framework training stakeholders throughout the country, are registered. and range of credits and other requirements at specific levels of
(NQF) the NQF determined by the relevant bodies registered by SAQA
Portfolio of A Portfolio of Evidence is the evidence of APPLIED COMPETENCE
Evidence (PoE) which a candidate presents to demonstrate competence. The
3. Language policy
Portfolio presents a ‘paper trail’ to follow and ensures the process The language of instruction at Chartall Business College is English. All
of assessment is clearly visible throughout the Portfolio. materials will be presented in English. Lectures and online session will
The term is used to refer to a candidate-led process of collecting also be delivered in English.
and structuring evidence.
Plagiarism Plagiarism is the act of copying someone else’s work and 4. Unit standards
submitting it as your own. This includes text, media and internet. Qualifications are made up of unit standards. There are three types of
Taking someone else’s work and making small changes to it does unit standards:
not make it your work.
•  Fundamentals – these are the basic skills of reading, writing and
Student The platform to deploy the online learning and e-learning and
mathematical literacy. They are compulsory. Qualifications at NQF 4 require
Management related content. Chartall Business College uses MOODLE a student to be proficient in two official South African languages. One
System (LMS) or language is at NQF 4 (the first language) and one is at NQF 3 level (the
Student Content second language). See the block below on first and second languages.
Management •  Core – these are the subject specific unit standards. All core unit standards
System (LCMS) are compulsory.
•  Electives – these are ‘free-choice’ to allow you to tailor your qualification
to suit your interests. There are rules about how many credits you should
take. Your lecturer will guide you on your choices.

Student Support Guide V1 6 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 First and second language choice So, look up the unit standard at the back of your qualification-specific curriculum
Because we train all qualifications in English, the first language we train is always guide and read through SO1, AC1-AC2 before you start your answer.
English. Students who are unable to RPL or apply for exemption (see the next section The unit standards are in the qualification-specific curriculum guide in unit standard
on CAT) for the second language will need to attend training for a second language. number order.
Chartall Business College only offers training in Afrikaans for the second language.
However, some students may elect to complete their POEs in AFRIKAANS. If this is 5. Credit Accumulation & Transfer (CAT) exemptions
the case, then Afrikaans becomes the first language and they can answer the second Chartall Business College applies the SAQA policy around CAT and
language questions in English. Please discuss this choice with your lecturers to ensure applies this where the quality assurance partner (the SETA) allow us to.
there is an Afrikaans assessor available who can assess your PoE before you make the
decision to answer in Afrikaans. The most common form of CAT practiced at Chartall Business College
is the exemption granted for NQF 4 and below fundamental unit
Each unit standard is made up of Specific Outcomes (which are like sub- standards to those students with a valid National Senior Certificate.
modules). These break the unit standard up into sections that describe Chartall Business College applies the following exemptions
what you must know and can do. •  Mathematical Literacy (Level 2, 3 & 4)
The unit standards are used by the assessment tool designers to Students who offered Mathematics as a subject in Grade 12 and
formulate the knowledge and assignment questions in your portfolio. passed it, may be granted 16 credits through exemption against the
So, it is a good idea to read the unit standard/s linked to each question Mathematical Literacy Unit Standards at Level 2, 3 or 4.
before you start to answer it. This will give you guidance around how in
depth your answer should be. •  Communication in the Language of Business: English
(required at the level of the qualification)
You will know which unit standard is being assessed by each question because above
Students who offered English First Language as subject in Grade 12 and
each question in your portfolio is a cross reference like this:
passed it, may be granted 20 credits through concession against the
114587 (SO1: AC1 – AC2). Communication unit standards at Level 2, 3 & 4.
This means that the question is assessing:
•  Unit standard 114587
•  Specific Outcome 1
•  Assessment criteria 1 and 2

Student Support Guide V1 7 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 •  Communication in an additional South African Language (20 Candidates doing RPL:
credits at Level 3 are required in Level 4 qualifications.)
•  Your portfolio will be divided into between three and five skills
Students who offered a South African Language other than English as programmes but you will submit the whole portfolio as one file with all
a First, Second or First Additional Language as subject in Grade 12 and skills programmes at the same time;
achieved a pass symbol may be granted 20 credits by CAT against the •  Each skills programme will start with the formative assessment – these are
not compulsory for RPL candidates and they can be disregarded (in most
Communication Unit Standards required as a Second Language at
cases they would have been removed before you are sent your portfolio);
Level 3. •  Each skills programme has a declaration of authenticity which must be
completed by all students;
6. Assessment – the portfolio of evidence •  Each skills programme will have knowledge questions, integrated practical
Chartall Business College typically uses a portfolio of evidence for assignments and (as far as possible given the unit standard requirements)
practical workplace activities.
summative, integrated assessment. Your lecturer will take you through
the portfolio and all the administrative requirements during your
“prepare for assessment” session. Make sure you understand what is Note, practical workplace activities will require the signature of a manager in the
required and that you ask questions if you are unsure. workplace and may involve a real-life video, recoding or actual workplace documents.
Be guided by the requirements in your POE and ask if you are unsure.
Students attending training:
•  Your portfolio will be divided into between three and five skills You will be required to submit the following with the your portfolio
programmes for incremental submission and assessment; online:
•  Each skills programme will start with the formative assessment – these are
compulsory and will be assessed to make sure you are on-track in class; •  Certified copy of your ID
•  Each skills programme has a declaration of authenticity, which must be •  Certified copy of any certificates that you want to use for exemption
completed by all students; application purposes
•  Each skills programme will have knowledge questions integrated practical •  Your CV
assignments and (as far as possible given the unit standard requirements) •  Your job description
practical workplace activities. •  Your company job structure (organogram – showing where you fit in)
•  Some information about your company
Note, practical workplace activities will require the signature of a manager in the You will also sign a formal assessment contract so make sure you
workplace and may involve a real-life video, recoding or actual workplace documents. understand what is required of you.
Be guided by the requirements in your POE and ask if you are unsure.

Student Support Guide V1 8 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 Note the following as well in the case of submitting a hard copy of you
•  Insert a table of one line after each question and type your answer into that table
portfolio:
– this makes your answer clear and easy to see. You can even change the font or
•  Put your name and ID number on all pages of evidence.
font colour for added visibility;
•  Make sure your contact details are correct.
•  MAKE A COPY OF YOUR PORTFOLIO before you send it to Chartall. •  When you have finished and have proofread your answers, update the page
•  Put your name on the spine of the file. numbers and the table of contents;
•  Use the templates provided as far as possible because it makes it easier for •  Upload and submit your portfolio online
the assessor to find your evidence.
•  DO NOT put key documents in an annexure. Your evidence should be in If you are submitting a hard copy:
the correct place corresponding to the question you are answering. •  Print it out and send it to Chartall in the agreed manner;
•  Please use a lever arch file. Do not bind your portfolio as this makes it •  Do not post it as the Post Office is not that reliable. Use a courier and keep the
difficult for your Assessor to work with and does not enable the changing delivery slip so it can be tracked.
of the order or the insertion of new/amended documents.
•  Please ensure your file is big enough to contain the evidence being •  Our address is:
submitted – if it is too small pages may fall out. Chartall Campus
•  Do not use plastic sleeves for evidence as pages may slip out of these. Cnr Cedar Rd and Cedar Blvd
Broadacres
Your portfolio will be completed in one of three ways: Johannesburg
•  An online e-portfolio (recommended)
•  Paper-based hardcopy, completed in your own handwriting NOTE: students and RPL candidates can only be assessed three times using the same
•  Paper-based hardcopy, but you typed the answers in and printed it out assessment tool. The three assessments are as follows:
(you can get the PoE from your lecturer in electronic format to do is – see
the notes below on completing a typed portfolio •  Your first assessment
•  Two remedial assessments attempts.
If you are still NYC after three assessment attempts, you may re-enrol on the
Completing a typed portfolio:
qualification at the applicable fee depending on how many unit standards you will
•  You can get the portfolio in word from your lecturer or you can download it from need to complete.
the LMS if you have access;
•  Save it on your PC (make sure you back it up each time you work on it); 7. Assessment - formative
•  Put your name and ID number in the header; Formative assessment is a mechanism to help lecturers to provide
•  Make sure you do not change the numbering on the questions (it makes it difficult
feedback to students attending training on their progress. Formative
for the assessor to assess if your answer numbers are different to the questions); assessment tells the student how well he or she is progressing towards
the intended goal.

Student Support Guide V1 9 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 In the portfolio at the beginning of each skills programme are 9. Assessment plan
knowledge-based formative assessments. Please make sure that you
complete the formative assessment during the scheduled training This is agreed in advance between the lecturer and the student.
period. ALL activities in the PoE must be completed, whether it is done
If not possible, i.e. person
in the contact session, or at home. Your lecturer will assess it and give Lecturer meets candidate to
conduct pre-screening to
does not meet minimum
entry requirements; student

you feedback. ascertain viability of application is referred for further advice

on alternative options.

8. Quality criteria
The quality of everything you submit must comply to the following Pre-assessment phase:

quality criteria: Lecturer takes student through preparation for assessment:

• Portfolio development and related workshops, and/or
• One-on-one advising
• Assessment approaches, tools, mechanisms
• Guidance on collecting evidence, which candidate then does
Quality of Explanation Lecturer and student confirm assessment plan:

Evidence • Review unit standards and requirements

• Type and sources of evidence
• Assessment tools to be used in this assessment
Validity Does the evidence you have submitted relate to the specific outcomes • Dates and times of assessment

and criteria to be assessed? Evidence gathering phase:

• Learner completes knowledge assessment

Authenticity Is the evidence your own work? Do not be tempted to plagiarise. If • Learner completes assignment assessment
• Learner completes a practical assessment
you can find an answer online so can the assessor. The consequences • Learner may complete an interview

for plagiarism can be expulsion from the course with no opportunity Assessment phase:

Evidence is assessed by a

for a refund. registered assessor

Sufficiency This refers to you having provided enough evidence for an assessor
to find you competent. The use of various sources of evidence and a
Feedback phase:
variety of assessment activities assists in ensuring that the evidence is
sufficient to meet all the criteria and the applicable range statements
detailed in the unit standard.
Credits not achieved Credits achieved
Currency Currency refers to the applicability of your evidence at the time of Remediation Appeal
process may be initiated
Post-assessment support

assessment. So, don’t provide the assessor with out-of-date evidence

or work you did over three years ago as it will no longer be current.
Moderation phase:

Student Support Guide V1 10 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 10. Remediation Once the results are verified and upheld by the SETA you will move into
certification phase. This process can take a while to complete. But you
•  Once you have submitted your portfolio and it has been assessed, you will be kept updated on the process and progress at it unfolds.
will be issued with a Preliminary Feedback Letter – this shows which unit
standards you are competent for and which ones you are still not yet 12. Certification policy
competent for (NYC).
•  Where you are found NYC you will be provided with feedback on the It can take the SETA a few months to verify the results of the
remediation you are required to complete. qualification and print the certificates. Chartall will make every effort to
•  You will need to read the feedback from the assessor and provide further collect the certificates but there may be a delay. Please be patient.
evidence.
•  The evidence you resubmit will be reassessed and feedback given to you. Provider certificates:
•  Remediation must be hard copy
•  You will have three opportunities to be assessed on any unit standard
Provider certificates are issued to students who have completed a skills
(including your first submission of evidence). If, after your three attempts, programme or who are NYC but have received some credits towards a
you are still found NYC you will need to re-attend training and a new qualification.
assessment will be provided for you to complete
The certificate can only be issued once the relevant SETA has verified the
student achievements and accepted the upload.
11. Verification & Feedback If the certificates are part of a corporate project, the entire batch of
Once you have been found competent your PoE will go through the certificates is issued to a designated person from the client company for
internal and external moderation stage. Internal moderation is a check distribution to the students. The certificates must be signed for by the
to ensure your assessor treated you fairly and that there are no issues client representative. If the student is an individual the certificate can be:
with the process followed. •  Collected by the student from the Chartall Business College’s office –
External moderation is where the SETA will look at all the PoEs for the signed for by the student
•  Couriered to the student at the student’s expense – courier receipt is proof
group and ensure that all processes and policies have been applied
of delivery
correctly and that all the students were treated fairly. There may be
a delay in the external moderation and this could hold up your final
certification. Your results are only final when the SETA has verified them SETA certificates:
at external moderation. If the external moderator picks up an issue SETA certificates are issued to students who have been found
Chartall will contact affected students and you may need to submit competent for a full qualification.
additional information or evidence.

Student Support Guide V1 11 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 12.1 Re-issuing of certificates: Chartall Business College Be an active reader - think about what you want to find out before
you start. Choose a few texts to read thoroughly rather than trying to
•  Chartall Business College does NOT re-issue certificates that have been lost skim many.
or damaged (or any other reason).
•  A student requesting a new certificate must put their request in writing Make useful notes, not copious ones – make notes of selected points
and once the details have been confirmed Chartall Business College will and underline the important ones to make them obvious.
issue a letter stating that the student completed the qualification through Add any thoughts of your own that arise.
Chartall Business College and Chartall will reissue a statement of results It’s not about how much you know, but how you understand it.
(not a certificate).
Develop your own arguments – always start by asking yourself
12.2 Re-issuing of certificates: SETA certificates: “what do I think about this?” Then ask yourself why you think that
If a student has misplaced or damaged their SETA certificate they must – it might be something you’ve read or something from your own
contact the SETA directly to request a reprint. experience, or just plain logic. That way the argument you develop
will always be your own. When you write it up, for every statement or
If the information on the student certificate is incorrect due to an error argument you need evidence.
made by Chartall (i.e. the information differs from the information
on the ID document), Chartall will request a reprint from the SETA on Think critically about everything you read, see or hear – consider
behalf of the student once the incorrect certificate has been returned by whether you agree or disagree with it and then understand why you
the student. think the way you do.
Reference your work – you must include every source you use while
13. Study assistance researching an assignment in your bibliography, and you must add a
reference to your text whenever you .use a direct quote, an idea, or
It is up to you to organise your time – both how you’re going to paraphrase from someone else’s work. Ensure you explain how the
do things and when. Forward planning is essential and will save a lot of quote supports your argument. A quote may never be more than 20%
panic at the last minute. of your final answer.
Be informed about things like timetables, room locations, deadlines,
online meeting links and guidelines for assignments. It’s your
responsibility to do this – no-one will remind you!

Student Support Guide V1 12 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 14. Financial assistance Transportation Remember if you are an RPL student that this does not involve
classroom or online training. You will only be required to attend
Most of the SETA’s offer some form of financial assistance:
the Prepare yourself for RPL workshop and a small number of
•  Learnerships – financial solution for organisations coaching sessions if you require them. Plan for these sessions
•  Bursaries – financial solution for individuals in advance. Ensure you know the route you must take and the
Contact your SETA for further information regarding financial assistance. distance you must travel. If you are using public transport, make
Contact details for all SETAs can be found on the SAQA website: www. sure you know where and when to be at the pickup point.
saqa.org.za. Child care We do not offer any child care facilities. Make sure you have
made sufficient arrangements prior to any session.
15. Barriers to learning Work It is necessary to meet your work commitments. If you are finding
“The integration challenge is more about attitude commitments it difficult balancing work on completing your PoE consider
and spirit than skill.” applying for study leave. Ensure your boss is aware of your
Jamie McKenzie (McKenzie, 1998) endeavour. A supportive boss is a great asset.
Motivation The pressure of balancing responsibilities can be demotivating.
Unlike children, you as an adult have many responsibilities that
Focus on the end result and the benefits of completing your PoE.
take precedence over the demands of learning. Because of these
Remember why you are doing this!
responsibilities, adults may have barriers to learning.

Lack of time Develop a study plan and stick to it. Make sure the schedule
is realistic and allow yourself quality time with your family but Understanding this and realising the potential barriers will help you to
remember this is a short term endeavour for a long term gain so succeed.
some sacrifices will have to be made.
Money Plan for your studies. Ensure you have estimated your costs
correctly.
Confidence Going back to study can be daunting. Don’t let it overwhelm you.
Start with a section that you are familiar with and then work on
from there. Every step will increase your confidence.

Student Support Guide V1 13 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 16. Student rights 17. The role of the student
As student working towards a nationally registered qualification As a student working towards a nationally registered qualification
awarded by the SETA, there are certain roles and responsibilities that awarded by the SETA, there are certain roles and responsibilities that
you have. you have as a student.
The key responsibilities as a student are: The key responsibilities are:
1. The evidence that you submit must be your own work. You cannot copy 1. You are expected to take responsibility for your own learning to reach the
from anyone else or from any source. If you are found cheating, you will required standard or outcome.
not be able to complete this qualification or register for any other SETA 2. Be honest. Giving the portfolio to a third party to complete for you is not
qualification; honest. Chartall assessors will be calling you to verify information and
2. You can work in groups – but the work you hand in must be your own question you on your evidence. And do not copy from the internet, this
work. Each of you must complete the projects for your PoE separately; is plagiarism, and will result in the termination of your contract (see the
3. Work consistently and don’t fall behind; T&Cs);
4. All assessments must be completed in English (except for the second 3. You can work in groups – but the work you hand in must be your own
language assessment). work. Each of you must complete the projects for your PoE separately;
4. Work consistently and don’t fall behind;
You have rights as a student on a nationally registered qualification. 5. All assessments must be completed in English (except for the second
Your main rights are: language assessment).
6. You must complete your portfolio in time. Your deadline dates for
•  To have a fair and valid assessment conducted that takes into account any submission will be agreed with you in the preparation for assessment
special needs that you may have. If you have special needs (for example, session. 12 months for 120 credits, 24 months for 240 credits and 4
if you are blind or deaf or have a learning disability) you must let your months for short courses. RPL candidates have 6 months for 120 credit
lecturer know so that special arrangements can be made to assist you. qualification and 12 months for a 240 credit qualification from enrolment
•  To appeal an assessment decision if you feel the assessor has not treated date.
you fairly. The necessary procedure and forms to use in an appeal can be 7. Do not expect the answers from your coaches - they can guide, but cannot
found in the in the annexures section of this booklet). give you the answers;
These rights, as well as more detailed information on assessment will be 8. Work through the learning materials methodically, complete your
formative assessments and submit these on time so that your lecturer can
covered by your lecturer during the first few days of contact. Make sure
give you feedback;
you understand what is required from you before you start completing 9. Do research if you do not fully know how to answer a question;
your assessments. 10. Take responsibility for your portfolio – this is an adult education process
and you are expected to make the time to complete it.

Student Support Guide V1 14 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 18. Copy of your Assessment Plan 1. Qualification-specific Student Curriculum Guide;
2. The actual facilitation of the learning;
A copy of the assessment plan you signed in your PoE can be found in 3. Copies of the Powerpoint slides used by the lecturer (which are a summary
the annexure if you want to refer to it. of the unit standards one-by-one);
4. Student notes presented per unit standard;
19. Appeal procedure 5. Textbook (if applicable);
6. Portfolio of Evidence (POE)
Every student has the right to appeal the assessment decision if they
feel that the assessor and/or moderator did not follow the principles of During the contact sessions:
assessment. •  Learning will follow the structed learning plan available in the Student
Your lecturer will explain the appeal process to you and the form can be Curriculum Guide;
•  Students will make use of student notes and other additional resources
found in the annexure to this guide.
provided by the Lecturer from time-to-time;
20. Training delivery modes •  Students will be introduced to each learning topic and the outcomes
expected to be achieved will be explained;
As mentioned earlier in this document there are three modes of delivery: •  Students will be led through activities and case studies / projects /
simulations to build confidence in application of the theory;
•  Contact training (typically in where the lecturer and students are in the •  Students may be given homework readings/activities for the next session;
same room and experience the lecture synchronously (at the same time); •  Students will engage in discussions and practical projects in groups. These
•  Online training with e-learning; (not applicable to service seta are all designed to ensure the class moves along at a fair pace while
qualifications) ensuring that all students grasp the material as they move from section to
•  Recognition of prior learning (with either face-to-face preparation or online section.
preparation)
Outside the contact sessions the students will continue with their
20.1 Contact training learning (thus ensuring their notional hours are achieved on average) by:

Your learning resources: •  Doing the prescribed reading;

•  Exploring the recommended additional reading links;
In addition to this Student Support Guide, the following support and •  Reviewing lectures or other materials online (if access has been provided);
documentation will be provided during contact training: •  Working on their assessments (summative PoE and regular formative
assessments);
•  Syndicate work;
•  Working with a coach or mentor in the workplace;
•  Workplace activities and reflections that contribute to the learning.

Student Support Guide V1 15 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 The role of the lecturer: These are:
Your lecturer is there to: •  Access to a PC, internet and high levels of PC literacy;
•  A student who is used to going online to access information to solve
•  Ensure that the learning environment is supportive for learning; problems;
•  Encourage students to ask questions, discuss problems, sett learning •  Literacy levels;
targets and evaluate tasks; •  Level of self-motivation (a student who is self-driven and able to work
•  Prepare you for your assessment and ensure you understand all that is independently will more than likely succeed with online learning);
required in the assessment contract; •  Current level of formal education (the higher the level of formal education,
the more online learning can be successful);
Note on duration: The advantages of online learning include the following:
Typically, the contact training for a full qualification is delivered over 18 full days
•  It can be personalised.
which are scheduled over 9 – 10 months. This allows 2 months for final assessment •  Students study in their own time, own place and at their own individual
and remediation. The total contracted time that you are with Chartall Business pace.
College is maximum 12 months for a 120 credit qualification and a maximum of 24 •  Students can stop and start – and pick up where they left off before.
months for a 240 credit qualification. •  Content is easier to keep up to date.
•  Learning can be repeated.
•  Learning is interactive, engaging and fun.
20.2 Online training •  Both audio and video can be included in the learning experience.
•  Learning content translation capacity is increased.
Chartall Business College uses online delivery and support for both •  Additional resources can be made available on demand.
training and RPL. This option is only available to students and •  Learning remains focused and to the point.
candidates who are computer literate and have access to a computer •  It is eco-friendly.
and a high-speed internet connection. This access is verified prior to
enrolment. Your learning resources (as an online student, not as an RPL
candidate)
The success of online deployment, whether it is RPL or training, is
determined by the degree of maturity and experience of the candidate In addition to this Student Support Guide, the following support and
as well as other contributing factors which have been identified to be documentation will be provided online (on MOODLE):
significant in the provision of online learning.

Student Support Guide V1 16 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 Access to MOODLE, our learning management system (LMS) where you contracted twelve months);
can down load: •  Enthusiastic about using the PC to explore and direct self-discovery;
•  Attendance of some short (relevant) courses;
1. A video showing you how to use MOODLE; •  Still working in the sector (this is more important for some qualifications
2. A module by module (or week-by-week) view of your qualification or short and less important for others – see the table at the end of this guide).
course;
3. The preparation of assessment videos and e-learning module; What support can you expect?
4. Qualification-specific Student Curriculum Guide;
5. Approximately three hours of lectures per unit standard per week (these Everything you need will be online, via phone, via email or any other
will be recorded so you can view them in your own time over and over if electronic means (like the discussion forum). You will have access to the
you wish); following support:
6. One one-hour online tutorial per week (most online courses have this but
some do not, so consult the schedule for more information) Your e-coach or e-lecturer (contact via email OR discussion group as
7. Copies of the Powerpoint slides used by the lecturer (which are a summary they may be out lecturing, so please be patient for a response, which
of the unit standards one-by-one) OR custom designed e-learning which is you will get within 24 hours):
more interactive and based on the slides used in class;
8. Student notes presented per unit standard; •  Assist you to understand the assessment process;
9. Textbook (if applicable); •  Assist you to interpret questions that you find confusing;
10. Additional resources per unit standard (e.g. readings, videos, wikis and •  Guide you towards suitable readings and other learning artefacts;
infographics); •  Deliver online lectures (where indicated) and skype support sessions (where
11. Access to the online discussion forum; a group requires it);
12. Portfolio of Evidence (POE); •  Offer support and encouragement (not the answers);
•  Guide online via the discussion group (for FAQs);
Who is an ideal online learning student or RPL candidate? •  May offer you an occasional skype session if you need a lot of support
(which will be communicated to all students in case they also want to
Anyone can apply for online learning, but we know that a particular attend).
‘type’ of person is more likely to succeed.
General characteristics of successful online students include: Note on duration:
•  PC literate (able to use email, word, discussion groups and internet for You have a total of 12 months for 120 credits, 24 months for 240 credits and 4
data searching); months for short courses to submit your portfolio of evidence. RPL candidates have
•  Good written and reading skills in English (ideally at least a grade 12 6 months for 120 credit qualification and 12 months for a 240 credit qualification
certificate);
If you have not submitted in that time your contract lapses.
•  Structured and able to make time available for the online learning (each
week you will need about five hours of input to complete within your

Student Support Guide V1 17 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 Your Faculty Manager will:
•  Assist you to stay on track with reminders and regular communication; •  Moodle will work in any modern web browser. However, it works best in the
•  Track your progress and completion of modules as you go (and call you if following:
you are falling behind);
•  Ensure you complete within your contracted time frame (usually twelve •  Google Chrome (version 30.0 or later)
months for a full online qualification); •  Mozilla Firefox (version 25.0 or later)
•  Accept your portfolio and get it assessed and give you feedback; •  Internet Explorer (version 9 or later)
•  Ensure you make payments when they are due (and terminate your
enrolment if you do not pay on time. Others that may be less effective:
•  Safari (version 6 or later)
Note the minimum computer specifications to access online learning as
•  Opera (version 9)
follows:
Basic computer skills •  Your browser should also have both cookies and javascript enabled. These are
typically enabled by default, to test your browser click here.
While any student can use Moodle, it is recommended that you have the following
•  You should also enable pop-ups for your Moodle site. Consult “Help” for your
Computer Skills before diving in: particular browser on how to enable pop-ups.
•  Basic Computer Skills
What else will I need?
•  Knowledge of mouse use, keyboard use, joystick use also known as Hotkeys
•  Adobe Flash Player for viewing YouTube/flash videos
•  Experience navigating the Internet and using an Internet browser
•  Some courses may have documents in Adobe Reader for reading PDF files so you
•  Basic knowledge of formatting and using a word processor (such as Microsoft will need a PDF reader.
Word)
•  Many courses have office documents that you will need to access Office software
•  Comfort working with multiple windows suite, such as Microsoft Office or a free version such as OpenOffice for viewing
•  Web Netiquette - students must know the do’s and don’ts of online class and editing office or word documents
communication •  A unique email address is required to register you before full access to the LMS is
Chartall Campus Moodle LMS user system requirements allowed.
The system requirements for the Moodle user are modest. All you need is a solid, Some courses may also require
reliable internet connection of at least 1MBs upload/download and a modern web
•  Access to a printer
browser. We recommend Google Chrome or Firefox for both PC and Mac users.
Internet Explorer is less reliable than Chrome or Firefox. It may help to have a 1Ghz •  Audio listening devices
processor on your computer if you are running Windows or MacOS. •  Zoom Meetings App or Microsoft Teams

Student Support Guide V1 18 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 20.3 Recognition of Prior Learning Your learning resources as an RPL candidate

RPL is a viable, alternative route to a full or partial qualification. Using Note that with RPL there is no training. Mediation sessions may be
the RPL methodology you can earn a full or partial qualification without offered on client-driven projects to assist candidates to mediate their
attending training. The RPL methodology assumes that you have workplace learning and make it visible for assessment.
sufficient knowledge and prior learning to simply complete the same
You will be given:
assessment that a person who did attend training would complete. The
qualification you and the classroom student earn is identical because 1. The preparation of assessment videos and e-learning module (if you are an
the assessment is the same. All that is different is you learnt what you online RPL candidate or this will be done face-to-face with an RPL adviser);
know practically in the workplace and they learnt it (more theoretically) 2. Qualification-specific Student Curriculum Guide;
in a classroom. 3. Access to the online discussion forum (if you are an online RPL candidate
or this will be done directly with your RPL adviser);
Who is an ideal RPL candidate? 4. Portfolio of Evidence (POE);

Anyone can apply for RPL, but we know that a particular ‘type’ of What support can I expect?
person is more likely to succeed. Ask for an RPL pre-assessment to
determine your specific suitability to RPL a particular qualification. With RPL there is no training. It is assumed that, because you are
applying for RPL, that you have enough workplace learning to be
General characteristics of successful RPL candidates include: assessed. But we do understand that you may need to ask a few
•  PC literate (able to use email, word, discussion groups and internet for questions to better understand what a question requires of you. This is
data searching); especially true when questions relate to theory, which you may be less
•  Good written and reading skills in English (ideally at least a grade 12 certain on as a workplace practitioner.
certificate);
•  About five years relevant working experience (relevant to the qualification Chartall Business College will allocate you to a coach who can assist you
being RPL-ed); with the technical questions. They cannot give you the answers, but
•  Relevant learning from those five years of work experience (so you thought they can help you to interpret questions and point you to readings that
about what you were doing and understood why you were doing it); may help you.
•  Structured and able to make time available for the RPL (each week you
will need about five hours of input to complete within your contracted six We will also prepare you before you start on the assessment rules and
months); how to go about compiling a portfolio. This is usually a video which you
•  Attendance of some short (relevant) courses; view online in your own time.
•  Still working in the sector (this is more important for some qualifications
and less important for others – see the table at the end of this guide).

Student Support Guide V1 19 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 You will get support from: 21. Annexure 1
Your RPL adviser (contact via email OR discussion group as they may For
be out lecturing, so please be patient for a response, which you will get
within 24 hours): Name: ID:
•  Assist you to understand the assessment process;
(student name)
•  Assist you to interpret questions that you find confusing;
•  Guide you towards suitable readings; With
•  Offer support and encouragement (not the answers);
•  Guide online via the discussion group (for FAQs); Chartall Business College
•  May offer you an occasional video call session if you need a lot of support
(which will be communicated to all students in case they also want to Lecturers’ name:
attend).
Made on:
Your Faculty Manager:
•  Assist you to stay on track with reminders and regular communication;
•  Ensure you complete within your six-month time frame;
•  Accept your portfolio and get it assessed and give you feedback; (date)
•  Ensure you make payments when they are due (and terminate your During your preparation for assessment session / module, you will be
enrolment if you do not pay on time.
told about the following concepts. Make sure you understand what is
discussed and ask questions if you are not sure.
Note on duration: Please initial next to each point discussed to show that you understand
RPL candidates have 6 months for 120 credit qualification and 12 months and each point. This agreement must be signed and sent to Chartall
for a 240 credit qualification. If you have not submitted in that time your with your PoE.
contract lapses.

Student Support Guide V1 20 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 Assessment points to be discussed Your I understand that my enrolment period for this qualification is as
initials to follows:
show you 12 months for 120 credits, 24 months for 240 credits and 4
understand months for short courses. RPL candidates have 6 months for 120
I understand what is meant by the National Qualifications Framework credit qualification and 12 months for a 240 credit qualification.
(NQF), I know what unit standards, credits, specific outcomes and I undertake to submit my portfolio strictly on the agreed submission
assessment criteria are. dates. The submission dates are reflected on the course plan. If I
I know which qualification and unit standards I am being assessed submit late, a late submission fee will be charge as per the table on the
against last page.
I understand that the assessor will take any special needs I have into I understand that if I have not submitted my portfolio within the
consideration if I tell him/her what they are. stipulated 4/6/12/24 months of this enrolment contract, my contract will
I have special needs that will affect me in completing my PoE (YES/NO) lapse and I will need to re-enrol if I want to submit a portfolio. This will
If YES, these special needs are: be at the current price.
I understand the appeals procedure – and that I must appeal within
and I require the following assistance: seven days of getting my feedback and that it will cost me to appeal
(but that I will get this money back if the second assessor agrees with
I understand that I can write or type my portfolio answers. me). No portfolios will be re-assessed unless there is a formal, written
I understand that the assessor will treat me fairly, with valid, reliable, appeal request (the form to lodge an appeal is in your Student &
practicable assessment (the assessment principles will be followed). Curriculum Guide). The cost for the appeal is as per the table on the last
I understand that my answers must be authentic (my OWN work), page.
valid (evidence must match the unit standards), sufficient (I must give I understand the assessment and moderation procedures.
enough evidence to the assessor) and reliable (I must be able to repeat I understand that I will be given written feedback and that I can either
the activities – it can’t be a once-off event) – these are the assessment appeal or accept my feedback.
criteria). I understand that my feedback may be competent or not-yet-competent.
I understand that if I do not complete the qualification in full, I will not If I am not-yet-competent I can remediate ONCE at no cost. I
receive an exemption for any unit standards. understand that all remediation must be submitted at the same time.
Should I be doing this qualification through RPL, I understand that there I understand that if I want to remediate a second time I will need to pay
is no training with RPL as I am presenting my workplace learning for per unit standard (see table on the last page for the fees). This must be
assessment. paid when I submit my evidence.

Student Support Guide V1 21 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 I understand my rights and responsibilities as a student. General points
I understand that my results are confidential, but that my employer (if 1. Plagiarism is the act of copying someone else’s work and submitting it as
paying) has the right to receive these. your own. This includes text, media and internet ‘cut & pasting”. Taking
I understand the role of the assessor and internal / external moderators. someone else’s work and making small changes to it does not make it your
work. Plagiarism is illegal and immoral.
I understand that I will not get my portfolio of evidence back because
1.1. Don’t copy from anyone or anywhere – if you can find it so can
Chartall Business College is required to keep it for five (5) years. the assessor. Don’t copy from the internet, books, the slides or the
I understand that certificates are issued by the SETA and that this may notes we have given you.
take many months to come through and I understand that Chartall 1.2. You can discuss your answers and approach but your work MUST
Business College has no control over this process. be your own.
1.3. You may quote form external sources if you think they have said
I agree that I am ready to be assessed.
it best – but you must put ‘quotation marks’ around what you copy
I understand that my portfolio will not be assessed if I have not paid in and you must explain the quote in your own words. But you can’t use
full by the time I submit it. quotes for more than 20% of each answer. It is best to read the
I agree that my due date for submission is as follows, and that if I hand sources and summarise them in your own words.
in late I will have to pay a penalty fee (as long as I am still within the 6 1.4. Students who copy will have their portfolio confiscated and
enrolment contract terminated. Your employer will be notified. The
or 12-month contract, if the time has lapsed I will need to re-enrol and
SETA will be notified and if there is a professional body involved they
pay in full to submit my portfolio). The fee for late submission is on the will be notified as well. You may appeal if you feel the decision is
table on the last page. unfair.
1.5. You are required to sign a declaration of authenticity for EACH
I am handing in my portfolio as one document: skills programme and you must clearly and accurately reference any
Portfolio submission date sources you have utilised to complete your PoE. A skills programme
cannot be assessed without this information.
1.6. You must initial each page of evidence submitted to authenticate
OR per SP (this will be discussed and agreed with your coach): it as your own work.
1.7. Do not pay external coaches to complete your portfolio for you.
Skills programme 1 This is a form of plagiarism and Chartall assessors will recognise their
Skills Programme 2 work.
2. Please either type your answers or write in blue or black ink – NO red,
Skills Programme 3 purple or green pens please. Do not write in pencil – this cannot be
Skills Programme 4 assessed.
3. Photocopied evidence is not acceptable and will not be marked unless it is
reference material required by a question.

Student Support Guide V1 22 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 4. Please do not use TIPPEX or anything like this. The SETA will not uphold Schedule of fees
the results.
5. Make sure you keep us up to date with any new contact details so that we Activity Fee charged
can send you your certificate when it comes. Send new details to To lodge an appeal R650
[email protected].
6. It is important that you make a copy of your portfolio before you submit it For the second remediation, per unit standard R300 (no cap)
for assessment as your PoE will not be returned to you (Chartall is obliged Late submission: R1000 per late
to keep it for five years). If you require Chartall Business College to make • If you need to extend your submission date you must submission
a copy of any part of your portfolio we will outsource it and charge you contact your project manager at least two weeks
accordingly (see the table below for the fees). before the due date to request an extension;
Chartall Business College (Pty) Ltd (reg. no. 2003/015217/07) is registered with the • If you submit by the agreed and extended submission
Department of Higher Education and Training until 31 December 2024 as a private date, there is no charge;
college under the Continuing Education and Training Act, 2006 (registration number • If you miss the agreed and extended submission date
2012/FE07/044) and is provisionally registered with the Department of Higher Education you will be charged R1000;
and Training until 31 December 2020 as a private higher education institution under the • If you do not request an extension you will be
Higher Education Act, 1997 (registration certificate number 2016/HE07/002) charged R1000 which must be paid with your late
submission;
Signed: (student):_______________________________________________ • If you miss successive submission dates you will be
charged for each missed submission date;
On this _________ day of ___________ 201__ in ____________________
Note that these fees will be updated annually.
Signed: (lecturer): ____________________________________________

On this _________ day of ___________ 201__ in ____________________ 22. Appeal Form

The ETQA ensures that an Appeals Procedure is in place, i.e. an
appeal against an assessment decision. Students should be secure in
the knowledge that they can appeal against an unfair assessment.
The provider has to develop an appeals procedure in line with the
requirements of the ETQA.

Student Support Guide V1 23 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 Appeals can be brought against: To: The Assessor Manager,
Chartall Business College;
•  Unfair assessments
PO Box 3957;
•  Invalid assessments
•  Unreliable assessments Dainfern, 2055
•  The assessors’ judgement, if considered biased Fax: 086 672 7121
•  Inadequate expertise and experience of the assessor if it influenced the
Email: [email protected]
assessment
•  Unethical practices I wish to appeal the decision of my assessment.
The Chartall Business College Appeal Procedure My details are as follows:

•  You must appeal in writing – write to The Assessor Manager: Appeals: PO Name
Box 3957, Dainfern, 2055 or send an email to [email protected]. ID number
•  Complete the attached Appeals form. You will be required to pay R650.00
Province
(15% VAT included) for your appeal. This will be returned to you if the
original decision is changed. Name of Assessor
•  You must appeal within 7 days of receiving feedback Chartall Business Details of unit standards or
College. qualification assessed
•  You must explain your appeal in writing to the assessor, who will re- My reasons for disagreeing with
evaluate the assessment decision in light of your appeal.
the assessor
•  The appeals assessor will communicate his/her findings to the Assessor
Manager and moderator at Chartall Business College Support Centre. Candidate’s signature
•  You will be informed of the outcome of your appeal in writing within 14
days of it being referred to the Assessor Manager. For office use – stage 1:
•  If you are still not satisfied with the outcome, you have the right to escalate Independent assessor contacted by/date
your appeal to the relevant SETA.
Date of assessment review and outcome
Independent assessor’s reason for
changing decision or not changing
decision
Assessor’s signature

Student Support Guide V1 24 CHARTALL BUSINESS COLLEGE (PTY) LTD ©

 For office use stage 2:
Portfolio resubmitted to Chartall Business
College
Date of Assessor Manager/Moderator and
Independent Assessor review meeting and
outcome of meeting
Assessor Manager’s reason for changing
decision or not changing decision
Written feedback given to candidate/date
Assessor Manager’s signature
Moderators signature
Independent Assessor’s signature

Student Support Guide V1 25 CHARTALL BUSINESS COLLEGE (PTY) LTD ©