HOW TO USE THIS COMPETENCY- BASED LEARNING MATERIALS

Welcome!
The following are the unit of competencies, “Participate in workplace communication,
Work in team environment, Solve/address general workplace problems, develop career
and life decisions, Contribute to workplace innovation, Present relevant information,
Practice occupational safety and health policies and procedures, Exercise efficient and
effective sustainable practices in the Workplace, Practice entrepreneurial skills in the
workplace.” are the competencies of “DOMESTIC WORK NCII” a course which
comprises the knowledge, skills and attitudes required for a TVET trainer to possess.

The module “Participate in workplace communication, Work in team environment,

Solve/address general workplace problems, develop career and life decisions,
Contribute to workplace innovation, Present relevant information, Practice
Occupational safety and health policies and procedures, Exercise efficient and
Effective sustainable practices in the Workplace, Practice entrepreneurial skills
in the workplace.” contains training materials and activities related to: Obtain
and convey workplace information, perform duties following workplace instructions &
Complete relevant work-related documents for you to complete.

In this module, you are required to go through a series of learning activities in order to
complete each learning outcome. In each learning outcome are Information Sheets,
Self-Checks, Operation Sheets and Task/Job Sheets. Follow and perform the activities
on your own. If you have questions, do not hesitate to ask for assistance from your
facilitator.

Remember to:
• Work through all the information and complete the activities in each section.
• Read information sheets and complete the self-check. Suggested references are
included to supplement the materials provided in this module.
• Most probably, your trainer will also be your supervisor or manager. He is there to
support you and show you the correct way to do things.
• You will be given plenty of opportunities to ask questions and practice on the job.
Make sure you practice your new skills during regular work shifts. This way, you will
improve your speed, memory and your confidence.
Use the Self-Checks, Operation Sheets or Task or Job Sheets at the end of each
section to test your own progress. Use the Performance Criteria Checklist or Procedural
Checklist located after the sheet to check your own performance.
When you feel confident that you have had sufficient practice, ask your Trainer to
evaluate you. The results of your assessment will be recorded in your Progress Chart
and Accomplishment Chart
DOMESTIC WORK NCII
COMPETENCY-BASED LEARNING MATERIALS

List of Basic Competencies

No. Unit of Competency Module Title Code

PARTICIPATE IN PARTICIPATING IN 400311210
1. WORKPLACE WORKPLACE
COMMUNICATION COMMUNICATION
WORK IN A TEAM WORKING IN A TEAM 400311211
2.
ENVIRONMENT ENVIRONMENT
SOLVE/ADDRESS SOLVING/ADDRESSING 400311212
GENERAL GENERAL WORKPLACE
3.
WORKPLACE PROBLEMS
PROBLEMS
DEVELOP CAREER DEVELOPING CAREER 400311213
4.
AND LIFE DECISIONS AND LIFE DECISIONS
CONTRIBUTE TO CONTRIBUTING TO 400311214
5. WORKPLACE WORKPLACE
INNOVATION INNOVATION
PRESENT RELEVANT PRESENTING RELEVANT 400311215
6.
INFORMATION INFORMATION
PRACTICE PRACTICING 400311216
OCCUPATIONAL OCCUPATIONAL SAFETY
7. SAFETY AND HEALTH AND HEALTH POLICIES
POLICIES AND AND PROCEDURES
PROCEDURES
EXERCISE EFFICIENT EXERCISING EFFICIENT 400311217
AND EFFECTIVE AND EFFECTIVE
8. SUSTAINABLE SUSTAINABLE
PRACTICES IN THE PRACTICES IN THE
WORKPLACE WORKPLACE
PRACTICE PRACTICING 400311218
ENTREPRENEURIAL ENTREPRENEURIAL
9.
SKILLS IN THE SKILLS IN THE
WORKPLACE WORKPLACE
`
MODULE CONTENT

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

MODULE TITLE : Participating in Workplace Communication
MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes
required to gather, interpret and convey information in
response to workplace requirements.
NOMINAL DURATION : 2 Hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module the student/ trainees must be able to:

LO1. Obtain and convey workplace information

LO2. Perform duties following workplace instructions
LO3. Complete relevant work-related documents

LO1. Obtain and convey workplace information

Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1.1 Specific • Effective The following Group Competency in
and relevant verbal and resources discussion this unit may
information is nonverbal should be • Lecture be assessed
accessed from communication provided: • through:
appropriate • Different • Fax Demonstration •
sources modes of machine • Face to Face Demonstration
1.2 Effective communication • Telephone learning with oral
questioning, • Medium of • Notebook • Blended questioning
active listening communication • Writing Learning • Interview
and speaking in the materials • Written test
skills are used workplace • Computer • Online Exam
to gather and • Organizational with Internet • Online Oral
convey policies connection Questioning
information • •Google Meet
1.3 Appropriate Communication •Zoom
medium is used procedures and •LMS
to transfer systems
information and • Lines of
ideas Communication
1.4 Appropriate • Technology
non-verbal relevant to the
communication enterprise and
is used the individual’s
1.5 Appropriate work
lines of responsibilities
communication • Workplace
with etiquette
supervisors • Following
and colleagues simple spoken
are identified language
and followed • Performing
1.6 Defined routine
workplace workplace
procedures for duties following
the location simple written
and storage of notices
information are • Participating
used in workplace
1.7 Personal meetings and
interaction is discussions
carried out • Preparing
clearly and work-related
concisely documents
• Estimating,
calculating and
recording
routine
workplace
measures
• Relating/
Interacting with
people of
various levels in
the workplace
• Gathering and
providing basic
information in
response to
workplace
requirements
• Applying basic
business writing
skills
• Applying
interpersonal
skills in the
workplace
• Performing
active-listening
skills
 Learning Experiences

Learning Outcome 1
Obtain and convey workplace information
Learning Activities Special Instructions
Read Information Sheet 1.1-1 on how to
obtain and convey workplace information
in accordance with SOPs

Compare answers with the answer

Answer Self-Check 1.1-1 key 1.1-1. You are required to get all
answers correct. If not, read the
information sheets again to answer
all questions correctly.

Listen to the lecture/discussion on

additional information about the
content.
Watch the video on YouTube about the The videos of the task show the
information on how to Obtain and actual procedure on how to
Convey Workplace Information obtain and convey workplace
information in accordance with
SOPs
After doing all activities of this LO,
you are ready to proceed to the next
LO on
Perform duties following workplace
instructions

‘
 Information Sheet 1.1-1
Obtain and Convey Workplace Information
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Appropriate non-verbal communication is used
2. Effective verbal and nonverbal communication

INTRODUCTION:

Effective Communication

Communication is the process of exchanging information and ideas. There are many
means of communication. To be an effective and valuable member of your workplace it
is important that you become skilled in all of the different methods of communication
that are appropriate. This website looks at different types of communication and
associated technology, but before that it is important to understand the communication
process.

The Communication Process for communication to occur it must pass from a sender
to a receiver. This must occur irrespective of the form of communication. For
communication to be effective it must be understood by the receiver and be able to be
responded to. This means that total communication involves speaking, reading,
listening, and reasoning skills. As communications pass from the source to the receiver
there is plenty of opportunity for its original meaning to change or alter.

Therefore listening, reasoning and feedback is an important part of the process as it is

an opportunity for the sender to make sure the receiver has understood the message.
The other consideration is the “noise” associated with the communication – what else is
happening, what are the distractions, the baggage etc. Noise can have a big impact on
the message the receiver decodes.

Parts of Speech
The words that we use can be divided into these classes:
 noun – A noun is a type of word that represents a person, thing, or place, like
mother, apple, or valley.
 verb – A verb is a type of word that describes an action or a state of being,
like wiggle, walk, run, jump, be, do, have, or think.
 pronoun – A pronoun is a substitute for a noun. Some pronouns are: I, me,
she, hers, he, him, it, you, they, them, etc.

 adjective – An adjective is a word that describes something (a noun). Some

adjectives are: big, cold, blue, and silly. One special type of adjective is an
article, a word that introduces a noun and also limits or clarifies it; in English, the
indefinite articles are a and an, the definite article is the.
 adverb – An adverb is a word that tells “how,” “when,” “where,” or “how
much”. Some adverbs are: easily, warmly, quickly, mainly, freely, often, and
unfortunately.
 preposition – A preposition shows how something is related to another word.
It shows the spatial (space), temporal (time), or logical relationship of an object to
the rest of the sentence. The words above, near, at, by, after, with and from are
prepositions.
 conjunction – A conjunction is a word that joins other words, phrases,
clauses or sentences. Some conjunctions are: and, as, because, but, or, since,
so, until, and while.
  interjection – An interjection is a word that expresses emotion. An interjection
often starts a sentence but it can be contained within a sentence or can stand
alone. Some interjections are oh, wow, ugh, hurrah, eh, and ah.

Sentence Construction

A sentence is a collection of words that convey sense or meaning and is formed

according to the logic of grammar. Clear, short sentences are preferable, and more
effective, than long, complex ones.
The simplest sentence consists only of a noun, a naming word, and a verb or action
word. For example, in the sentence “Mary walked”, Mary is the naming noun and
walked is the action verb.
Mary is the proper noun in the example sentence above but can be substituted in
following sentences by the pronoun she. A pronoun is a word that can be used
instead of a noun when a noun has already been mentioned. Other pronouns are
he, we, they and it.
Most sentences have a subject noun and an object noun. For example, consider the
sentence “Mary walked towards the hotel”. Mary is the subject noun (a person or thing
performing the action of walking), and the hotel is the object noun (a person or thing
towards which the action is directed)
Adjectives describe nouns. Adjectives usually come before the noun.
They are sometimes known as ‘describing words. When two adjectives are used to
describe one noun, they are set apart with the use of a comma.
For example: The lazy dog dozed. The hairy, lazy dog dozed.
Adverbs describe verbs. The adverb should always follow the verb.
For example: Mary walked slowly. or Peter ran away quickly.
 Tense

Verbs, or action words, are expressed in tenses; past, present or future. The tense of a
verb is its setting in time.
For example: Mary walked (past tense) Mary walks (present tense) Mary will walk
(future tense)
There are also other, more complex tenses not covered here. An important point is to
be consistent in your use of tense. Decide whether you are explaining an event in the
past, present or future and then be consistent in the use of that tense until there is a
good reason for changing.
The incorrect use of tenses is one of the most common mistakes of grammar. For
example, consider the following sentence: “Marianne describes the new techniques,
how they varied in approach and attitude”.
The verb describes is in the present tense but varied is in the past tense. The correct
tensing of the sentence should be: “Marianne describes the new techniques, how they
vary in approach and attitude”.
 Self-Check 1.1-1

I. TRUE OR FALSE

Instruction: Write T if the statement is TRUE and F if the statement is

FALSE.

1.) A noun is a type of word that represents a person, thing, or place, like mother,
apple, or valley. _____
2.) A verb is a type of word that describes an action or a state of being, like wiggle,
walk, run, jump, be, do, have, or think. _____
3.) A pronoun is a substitute for a noun. Some pronouns are: I, me, she, hers, he,
him, it, you, they, them, etc._____
4.) An adjective is a word that describes something (a noun). Some adjectives are:
big, cold, blue, and silly. _____
5.) An adverb is a word that tells “how,” “when,” “where,” or “how much”. Some
adverbs are: easily, warmly, quickly, mainly, freely, often, and unfortunately.
_____
 II. IDENTIFICATION
A. Instruction: Read the following statements carefully. Identify the word or
group of word that corresponds the following statements. Write your
answer on the space provide before the number. (Erasure means wrong)
Noun verb pronoun adjective adverb preposition conjunction listening
interjection sentence Adjectives Adverbs pronoun reasoning skills
communication reasoning receiver reading listening
speaking change/alter feedback

_____1.) Type of word that represents a person, thing, or place

_____2.) type of word that describes an action or a state of being
_____3.) a substitute for a noun
_____4.) word that describes something (a noun).
_____5.) a word that tells “how,” “when,” “where,” or “how much”
_____6.) shows how something is related to another word
_____7.) a word that joins other words, phrases, clauses or sentences
_____8.) a word that expresses emotion
_____9.) a collection of words that convey sense or meaning and is formed according
to the logic of grammar.
_____10.) describe nouns
_____.) 11.) describe verbs
_____12.) a word that can be used instead of a noun when a noun has already been
mentioned.
_____13.) What type of speech are mother, apple, or valley.
_____14.) What type of speech are big, cold, blue, and silly.
_____15.) What type of speech “The lazy dog dozed. The hairy, lazy dog dozed.”

This means that total 16.) __________ involves 17.) __________, 18.) __________,
19.) __________, and 20.) __________. As communications pass from the source to
the 21.) __________ there is plenty of opportunity for its original meaning to
22.) ________.
Therefore 23.) __________, 24.) _________and 25.) __________is an important part of
the process as it is an opportunity for the sender to make sure the receiver has
understood the message.

ANSWER KEY 1.1-1

I. True or False

1.) T

2.) T

3.) T

4.) T

5.) T

II. IDENTIFICATION

1. Noun
2. verb
3. pronoun
4. adjective
5. adverb
6. preposition
 7. conjunction
8. interjection
9. sentence
10. Adjectives
11. Adverbs
12. Pronoun
13. Noun
14. Adjective
15. Adjective
16. 16.) communication 21.) receiver
17. 17.) speaking 22.) change or alter
18. 18.) reading 23.) listening
19. 19.) listening 24.) reasoning
20. 20.) reasoning skills 25.) feedback

LO2. Perform duties following workplace instructions

Assessment Contents Conditions Methodologies Assessment
Criteria Methods
2.1 Written •Effective verbal The following • Group Competency
notices and and non-verbal resources discussion in this unit
instructions communication should be • Lecture may be
are read and •Different provided: • assessed
interpreted in modes of • Fax Demonstration through:
accordance communication machine • Face to Face •
with •Medium of • Telephone learning Demonstration
organizational communication • Notebook • Blended with oral
guidelines in the workplace • Writing Learning questioning
2.2 Routine •Organizational/ materials • Interview
written workplace • Computer • Written test
instructions policies with Internet • Online Exam
are followed •Communication connection • Online Oral
based on procedures and •Google Questioning
established systems Meet
procedures •Lines of •Zoom
2.3 Feedback communication •LMS
is given to •Technology
workplace relevant to the
supervisor- enterprise and
based the individual’s
instructions/ work
information responsibilities
received • Effective
2.4 Workplace questioning
interactions techniques
are conducted (clarifying and
in a courteous probing)
manner •Workplace
2.5 Where etiquette
necessary, •Following
clarifications simple spoken
about routine instructions
workplace •Performing
procedures routine
and matters workplace
concerning duties following
conditions of simple written
employment notices
are sought •Participating in
and asked workplace
from meetings and
appropriate discussions
sources •Completing
2.6 Meetings work related
outcomes are documents
interpreted •Estimating,
and calculating and
implemented recording
routine
workplace
measures
•Relating/
Responding to
people of
various levels in
the workplace
•Gathering and
providing
information in
response to
workplace
requirements
•Applying basic
questioning/
querying
•Applying skills
 in reading for
information
•Applying skills
in locating

Learning Experiences

Learning Outcome 2
LO2. Perform duties following workplace instructions
Learning Activities Special Instructions
Read Information Sheet 1.2-2 On how
Perform duties following workplace
instructions in accordance with SOPs

Compare answers with the answer

Answer Self-Check 1.2-2 key 1.2-2. You are required to get all
answers correct. If not, read the
information sheets again to answer
all questions correctly.

Listen to the lecture/discussion on

additional information about the
content.
Watch the video on YouTube about the The videos of the task show the
information on how to Perform duties actual procedure on how Perform
following workplace instructions duties following workplace
instructions
in accordance with SOPs
 After doing all activities of this LO,
you are ready to proceed to the
next LO on Complete relevant
work-related documents

Information Sheet 1.2-2

Perform duties following workplace instructions

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:

1.) Follow routine written instructions based on established procedures

2.) Performing a duty following workplace instructions

INTRODUCTION:
Performing a duty following workplace instructions is an important aspect of
working in any organization. It involves following instructions given by
supervisors or managers to complete task efficiently and effectively. The
following are some key steps to performing duties following workplace
instructions:

1. LISTEN CAREFULLY. When receiving instructions, make sure to listen carefully

and task questions if you need clarification.
2. READ AND UNDERSTAND. If the instructions are written, make sure to read
them carefully and understand the, before beginning the task.
3. FOLLOW INSTRUCTIONS ACCURATELY. Ensure that you follow the
instructions exactly as given. Do not make assumptions or take shortcuts unless
instructed to do so.
4. CHECK YOUR WORK. After completing the task, take the time to check your
work and make sure it meets the standards outlined in the instructions.
5. SEEK HELP IT NEEDED. If you encounter difficulties during the task, do not
hesitate seek help from your supervisor or a coworker.
6. DOCUMENT THE PROCESS: Keeping record of the instructions and the steps
taken to complete the task can be useful for the future reference and to
demonstrate compliance with the workplace policies and procedures.
7. BE RESPECTFUL. When communicating with others, it is important to be
respectful and professional. Avoid using language that is offensive or
unprofessional and treat others with kindness.
8. AVOID GOSSIP. Gossip can be harmful and disruptive in the workplace, so it is
important to avoid participating in it. Instead, focus on communicating information
that is relevant and useful for the task at hand.
9. USE NONVERBAL CUES. Nonverbal cues, such as body language and tone
voice, can be just as important as the words you use when communicating with
others. Make sure to use nonverbal cues that are appropriate for the solution and
that reinforce your message.
10. ADDRESS CONFLICTS COSTRUCTIVELY: Conflicts are a natural part of
workplace communication, and it is important to address them constructively. Try
to understand the perspective of others, listen to their concerns, and work
together to find a solution that meet’s everyone’s needs.

 What is the importance of performing duties in following workplace

instructions?

Performing duties according to workplace instructions is important for

completing tasks efficiently and effectively. Key steps include listening
carefully, understanding written instructions, following instructions accurately,
seeking help if needed, and addressing conflicts constructively.

 Why is it important to follow instructions in the workplace?

It is obvious that by respecting clear work instructions and commands, we move

away from the risk or hazard of making mistakes or approximations. The
procedures, when written in a precise and relevant way, serve as reliable
information for operators and colleagues and avoid difficulties.
 GUIDELINES FOR SOLVING WORKPLACE PROBLEMS

1. Look for “pain points”—situations that slow work, cause frustration, decrease
productivity, cause conflict, reduce quality, or otherwise negatively impact the
work that you do. Think about your company’s mission and how your ideas can
help accomplish the mission.

2. Thoroughly examine the problem to understand its causes and consequences.

3. Brainstorm solutions that eliminate the causes of the problem or reduce its
negative effects.

4. Consider the solutions and choose the best one in terms of its cost and how well
it will fix the problem and eliminate the negative consequences.

5. Adjust the solution until you are confident that it will work.

6. Present the idea to your supervisor, identifying the problem and suggesting your
solution. Be humble. Make it clear that you are just trying to help.

7. Do what your supervisor decides you should. He or she may approve your idea,
or decide against it. Either way, your supervisor will likely appreciate that you are
aware and trying to make improvements in the workplace.

8. If your solution is approved, put it into action according to your supervisor’s

instructions.

9. Monitor your solution’s implementation to make sure that it solves the original
problem without causing others.

10. Watch for other “pain points” that require solutions. Carefully devise and suggest
your ideas to be of service to your employer. Problem solvers are highly valued
in the workplace.

Self-Check 1.2-2
I. TRUE OR FALSE
Direction: Write T if the statement is TRUE and F if the statement is
FALSE.
1. Look for “pain points”—situations that slow work, cause frustration, decrease
productivity, cause conflict, reduce quality, or otherwise negatively impact the
work that you do. Think about your company’s mission and how your ideas can
help accomplish the mission. _____

2. Thoroughly examine the problem to understand its causes and consequences.

_____

3. Brainstorm solutions that eliminate the causes of the problem or reduce its
negative effects. _____

4. Consider the solutions and choose the best one in terms of its cost and how well
it will fix the problem and eliminate the negative consequences. _____

5. Adjust the solution until you are confident that it will work. _____

6. Present the idea to your supervisor, identifying the problem and suggesting your
solution. Be humble. Make it clear that you are just trying to help. _____

7. Do what your supervisor decides you should. He or she may approve your idea,
or decide against it. Either way, your supervisor will likely appreciate that you are
aware and trying to make improvements in the workplace. _____

8. If your solution is approved, put it into action according to your supervisor’s

instructions. _____

9. Monitor your solution’s implementation to make sure that it solves the original
problem without causing others. _____

10. Watch for other “pain points” that require solutions. Carefully devise and suggest
your ideas to be of service to your employer. Problem solvers are highly valued
in the workplace. _____

II. Explanation: EXPLAIN THE FOLLOWING (5 POINTS EACH)

A. What is the importance of performing duties in following workplace

instructions?

B. Why is it important to follow instructions in the workplace?

 Self-Check 1.2-2
TRUE OR FALSE
Direction: Write T if the statement is TRUE and F if the statement is
FALSE.

Answer Key 1.2-2

1. True 6. True

2. True 7. True

3. True 8. True

4. True 9. True

5. True 10. True

A.) What is the importance of performing duties in following workplace

instructions?

Performing duties according to workplace instructions is important for completing

tasks efficiently and effectively. Key steps include listening carefully,
understanding written instructions, following instructions accurately, seeking help
if needed, and addressing conflicts constructively.

B.) Why is it important to follow instructions in the workplace?

It is obvious that by respecting clear work instructions and commands, we move

away from the risk or hazard of making mistakes or approximations. The
procedures, when written in a precise and relevant way, serve as reliable
information for operators and colleagues and avoid difficulties.
LO3. Complete relevant work-related documents

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
3.1 Range of •Effective verbal The following • Group Competency in
forms relating and non-verbal resources discussion • this unit may be
to conditions communication should be Lecture assessed
of •Different modes provided: • Demonstration through:
employment of • Fax • Role play • Demonstration
are completed communication machine • Face to Face with oral
accurately •Workplace • Telephone learning questioning
and legibly forms and • Notebook • Blended • Interview
3.2 Workplace documents • Writing Learning • Written test
data is •Organizational/ materials • Online Exam
recorded on Workplace • Computer • Online Oral
standard policies with Internet Questioning
workplace •Communication connection
forms and procedures and •Google Meet
documents systems •Zoom
3.3 Errors in •Technology •LMS
recording relevant to the
information on enterprise and
forms/ the individual’s
documents work
are identified responsibilities
and acted •Completing
upon work-related
3.4 Reporting documents
requirements •Applying
to supervisor operations of
are completed addition,
according to subtraction,
organizational division and
guidelines multiplication
• Gathering and
providing
information in
response to
workplace
requirements
 •Applying
Effective record
keeping skills

Learning Experiences

Learning Outcome 3
Complete relevant work-related documents
Learning Activities Special Instructions
Read Information Sheet 1.3-3
On how Complete relevant work-related
Documents in accordance with SOPs

Answer Self-Check 1.3-3 Compare answers with the answer

key 1.3-3
. You are required to get all answers
correct. If not, read the information
sheets again to answer all questions
correctly.

Listen to the lecture/discussion on

additional information about the
content.
Watch the video on YouTube about the The videos of the task show the
information on how Complete relevant actual procedure on how Complete
work-related documents relevant work-related documents
in accordance with SOPs in accordance with SOPs
 Information Sheet 1.3-3
Complete relevant work-related documents

Learning Objectives:

After reading this INFORMATION SHEET, YOU MUST be able to:

1. Learn on how to filling in a form correctly

2. Know the importance of work instruction

INTRODUCTION:

Types of Forms

In every workplace you will be required to complete forms. Each workplace will have
forms specific to their requirements. You must make sure that you know which forms to
fill in, when you need to use forms and where to find the necessary forms.

When filling in a form:

• read the form carefully
• fill in all the required details
• only include necessary information
• write clearly and simply
• check that you have completed it properly
• send or give it to the appropriate person, or file in the appropriate place

Work instructions are the most basic tool used in every business or organization to
help workers follow a sequence of steps. Inadequate work instructions are likely to
result in a variety of problems in the workplace that could range from:
• returned products
• loss of materials
• customer complaints
• liability issues
• poor work performance
Work instructions can have a major impact on the effectiveness and productivity of a
workplace. If instructions are difficult to follow, workers will make errors in implementing
the steps.

A good work instruction is a detailed sequence of steps that workers need to follow
each time they perform a task. The purpose of a work instruction is to organize steps
in a logical and systematic way so that workers can easily follow it independently.

This means a consistent format for your work instructions is important. Workers can
read the information faster and absorb it more quickly if it follows a consistent font and
format. It also makes the development of further work instructions far simpler as you
have a template to follow.

Technical Writing
Definition of Technical Writing

Technical writing is a type of writing where the author is writing about a particular
subject that requires direction, instruction, or explanation. This style of writing has a very
different purpose and different characteristics than other writing styles such as creative
writing, academic writing or business writing.

Uses for Technical Writing

Technical writing is straightforward, easy to understand explanations and/or instructions

dealing with a particular subject. It is an efficient and clear way of explaining something
and how it works.

The subject of technical writing can either be:

 Tangible – Something that can be seen or touched, such as a computer or

software program, or information on how to assemble a piece of furniture.
 Abstract – Something that involved a series of steps that aren’t related to a
tangible object. One example of this might be steps required to complete an
office process.
Some examples of technical writing include:
 Instruction manuals
 Policy manuals
 Process manuals
 User manuals
 Reports of analysis
 Instructions for assembling a product
 A summarization of a long report that highlights and shortens the most
important elements

Tips for Good Technical Writing

Regardless of the type of document which is written, technical writing requires

the writer to follow the properties of knowing their audience, writing in a clear,
non-personal style and doing extensive research on the topic. By including these
properties, the writer can create clear instructions and explanations for the
reader.
 Know your audience. An expert in the field will understand certain abbreviations,
acronyms, and lingo that directly applies to such a field. The novice will not
understand in the same manner and, therefore, every detail must be explained
and spelled out for them.
 Use an impersonal style. Write from a third person perspective, like a teacher
instructing a student. Any opinions should be omitted.
 The writing should be straightforward, to the point, and as simple as possible to
make sure the reader understands the process or instruction. This at times may
appear as simply a list of steps to take to achieve the desired goal or may be a
short or lengthy explanation of a concept or abstract idea.
 Know how to research. Gather information from a number of sources, understand
the information gathered so that it can be analyzed thoroughly, and then put the
information into an easy-to-understand format to instruct those who read it. The
more inexperienced your audience, the more information you will need to gather
and explain.
 Be thorough in description and provide enough detail to make your points; but
you also have to consider that you need to use an economy of words so that you
do not bore your reader with gratuitous details.

A good technical writer can make a difficult task easy and can quickly explain a
complex piece of information.
 Self-Check 1.3-3

III. IDENTIFICATION
B. Instruction: Read the following statements carefully. Identify the word or
group of word that corresponds the following statements. Write your
answer on the space provided. (Erasure means wrong)
Work instructions Verbal Communication
consistent format Non-verbal Communication
Technical writing Written Communication
Tangible Listening
Policy manuals Visual Communication
writer

______1. the most basic tool used in every business or organization to help workers
follow a sequence of steps
2. The purpose of a _______________is to organize steps in a logical and
systematic way so that workers can easily follow it independently.
3. A ____________for your work instructions is important. Workers can read the
information faster and absorb it more quickly if it follows a consistent font and
format. It also makes the development of further work instructions far simpler
as you have a template to follow.
4. _________________a type of writing where the author is writing about a
particular subject that requires direction, instruction, or explanation.
5. ___________something that can be seen or touched, such as a computer or
software program, or information on how to assemble a piece of furniture
6. ______________ Something that involved a series of steps that aren’t related
to a tangible object.
7. _____________ examples of technical writing
 8. A good technical ________ can make a difficult task easy and can quickly
explain a complex piece of information.

B.) What are the things need to remember when filling in a form: (6 points)

1.
2.
3.
4.
5.
6.

C.) Give at least 5 problems in the workplace due to inadequate work instructions;

1.
2.
3.
4.
5.
 Answer Key 1.3-3

1.) Work instructions

2.) Work instructions
3.) consistent format
4.) Technical Writing
5.) Tangible
6.) Abstract
7.)

 Policy manuals
 Process manuals
 User manuals
 Reports of analysis
 Instructions for assembling a product
 A summarization of a long report that highlights and shortens the most important
elements
8.) Writer

B.) What are the things need to remember when filling in a form: (6 points)

1. read the form carefully

2. fill in all the required details
3. only include necessary information
4. write clearly and simply
 5. check that you have completed it properly
6. send or give it to the appropriate person, or file in the appropriate place

C.) Give at least 4 problems in the workplace due to inadequate work instructions;

• returned products
• loss of materials
• customer complaints
• liability issues
• poor work performance