Temp check :

I'm glad to hear that I was able to meet your expectations and provide you with the satisfaction you
were seeking.

Have I successfully addressed your concern regarding _______?

Cancellation/sue:

I apologize for the disappointment you have experienced with our company. As a customer-focused
organization, we strive to provide the best possible service, and it is disheartening to hear that we have
fallen short of your expectations. We value your feedback and would appreciate the chance to make
things right. We understand that you may be feeling frustrated, and we want to assure you that we are
committed to resolving any issues you may have. Thank you for bringing this to our attention.

We understand that you have requested to cancel your service, and we respect your decision. We
apologize for any inconvenience this may have caused you. We would like to take this opportunity to
understand the reasons behind your decision and address any concerns or challenges you may have
faced during your time with us. Our goal is to provide the best possible service to our customers, and
your feedback is essential in helping us achieve this. We would be grateful for the chance to improve our
services and regain your trust. Please let us know if there is anything we can do to assist you further.

As one of our valued customers, we are deeply sorry for the inconvenience and frustration that this
situation has caused you. We understand that this is unacceptable, and we want to make things right.
We appreciate your loyalty to our company and would like to take this opportunity to regain your trust.
Please allow us the chance to make it up to you and demonstrate our commitment to providing
excellent service. Thank you for bringing this to our attention.

Thank you for contacting us. We appreciate your feedback and understand the importance of your
concern. We are committed to providing the best possible service to our customers, and we would like
to address any issues you may have. We believe that canceling the service may not be the best solution,
and we would love to listen to your concerns and work towards finding a solution that meets your
needs. Please let us know how we can assist you further, and we will do our best to make your day even
better. Thank you for considering our offer.

We appreciate you bringing your concern to our attention, and we are committed to making things
better for you. Your feedback is valuable to us, and we would like to understand more about the issue
you are facing. Please let us know the details of your concern, and we will do our best to address it. Our
goal is to provide the best possible service to our customers, and we believe that your words are
precious to us in achieving this. Thank you for considering our offer, and we look forward to hearing
from you.
Escalation:

We understand the importance of your concern, and we take it seriously. We have escalated your issue
to our team for further assistance, and we will do our best to resolve it as soon as possible. We
appreciate your patience during this process. Please keep an eye out for any updates or messages from
Temu.com or the Temu app, as we will be sure to keep you informed of any progress. Thank you for
bringing this to our attention, and we apologize for any inconvenience this may have caused you.

We greatly appreciate your feedback and take it seriously. We have forwarded your concerns to our
escalation team for further review and action. We understand the urgency of your issue and will do our
best to resolve it as quickly as possible. Thank you for your patience during this process. Please keep an
eye out for any updates or messages from Temu.com or the Temu app, as we will be sure to keep you
informed of any progress. Once again, thank you for bringing this to our attention, and we apologize for
any inconvenience this may have caused you.

We understand the importance of your issue and take it very seriously. We have escalated your request
to our team for further review and action. We want to assure you that we are doing everything we can
to address the issue and will respond to you as soon as possible. We appreciate your patience during
this process. Please keep an eye out for any updates or messages from Temu.com or the Temu app, as
we will be sure to keep you informed of any progress. Thank you for bringing this to our attention, and
we apologize for any inconvenience this may have caused you.

We understand the urgency of your request and have marked it with high importance. We have
forwarded your feedback to our escalation team, and they are working diligently to find a resolution. We
appreciate your patience during this process and want to assure you that we are doing everything we
can to address your concerns. Please keep an eye out for any updates or messages from Temu.com or
the Temu app, as we will be sure to keep you informed of any progress. Thank you for bringing this to
our attention, and we apologize for any inconvenience this may have caused you.

Waiting for Q&A information ticket:

We want to assure you that our team is actively reviewing your issue and working towards finding a
resolution. We understand the importance of your concern and the impact it may have on your
experience with us. Please know that we are doing everything we can to address the issue and will get
back to you in a short while. We appreciate your patience and understanding during this process. Thank
you for bringing this to our attention, and we apologize for any inconvenience this may have caused you.

Appease:

We want to assure you that our team is actively investigating your concern and working towards finding
a resolution. We understand the importance of your issue and the impact it may have on your
experience with us. Please know that we are doing everything we can to address the issue and will
provide you with an update as soon as possible. We appreciate your patience during this process and
want to thank you for bringing this to our attention.

Thank you for your patience as we work to resolve your concern. Our team is actively investigating the
issue, and we will provide you with an update as soon as possible. We appreciate your understanding
and want to assure you that we are doing everything we can to address the issue. Thank you for bringing
this to our attention, and we will keep you informed of any progress.

We want to assure you that our team is actively reviewing your issue and working towards finding a
resolution. We understand the importance of your concern and the impact it may have on your
experience with us. Please know that we are doing everything we can to address the issue and will get
back to you as soon as possible. We appreciate your patience and understanding during this process.
Thank you for bringing this to our attention, and we will keep you informed of any progress.

We understand the importance of your concern and take it seriously. Our team is currently investigating
the issue to gather more details and find a resolution. We appreciate your patience and understanding
during this process. We will keep you informed of any updates and provide a resolution as soon as
possible. Thank you for bringing this to our attention, and we apologize for any inconvenience this may
have caused you.

We understand the importance of your package and apologize for any inconvenience caused. Our team
is currently working to track down your package and we will provide you with an update as soon as
possible. We appreciate your patience and understanding during this process. Thank you for bringing
this to our attention, and we will do our best to resolve the issue as quickly as possible.

Thank you for bringing your concern to our attention. We understand the importance of finding a
resolution and are actively looking into potential solutions. We will keep you updated as soon as we
have more information. We appreciate your patience and understanding during this process. Thank you
for considering our offer.

Proactively ask what users' requests are:

We apologize for any inconvenience caused and understand that your shopping experience did not meet
your expectations. As a customer-focused company, we take your satisfaction seriously and would like
to understand your concerns better. To better assist you, could you please let us know what your
specific demand is? We are committed to finding a solution that meets your needs and providing you
with the best possible service. Thank you for bringing this to our attention, and we look forward to
hearing from you.

Apologize for sending the wrong message:

We apologize for any confusion or inconvenience caused by the earlier message that was sent in error.
Please disregard the previous message as it was not intended for you. We value your time and
appreciate your understanding. If you have any questions or concerns, please do not hesitate to reach
out to us. Thank you for your patience and understanding.

Put on hold:

Thank you for reaching out. Let me take a moment to review your message and I'll respond to you
shortly.

We value your feedback and would love to hear from you. Kindly leave us a message and we will make
sure to respond to you promptly
We appreciate your patience and would like to assure you that we are working diligently to assist you.
Please bear with us as we attend to your request and we will be with you shortly. Thank you for your
understanding.

Thank you for your messages. Allow me a moment to carefully review them and provide you with a
thoughtful response. Your patience is greatly appreciated.

Appease Spiels:

Thank you for taking the time to share your thoughts with us. We appreciate your feedback and
understand your desire for modifications to the game mechanics. However, at this time, implementing
such changes is not feasible, and we do not have immediate plans to do so. We do have other exciting
referral programs available, and we encourage you to take advantage of them. Rest assured that if
anything changes regarding your request, we will keep you informed. Thank you for your understanding.

We understand that this may not be the ideal outcome you were hoping for. Please know that your
feedback is valuable to us, and we will take it into consideration as we continue to improve our services.
We appreciate your honesty and willingness to share your thoughts with us. Thank you for helping us to
do better in the future.

While we would love to assist you with your request, unfortunately, it is beyond our current capabilities.
We apologize for any inconvenience this may cause and appreciate your understanding. If there is
anything else we can do to assist you, please do not hesitate to let us know.

While our policy does not typically cover that, I would be happy to check if there are any options
available to offer you. Please allow me to look into this further and I will get back to you as soon as
possible with any potential solutions. Thank you for your patience.

It appears that there may be some unusual behavior from our campaign. To better assist you, may I
please put you on a brief hold while I investigate this issue further? I appreciate your patience and
understanding as we work to resolve this matter for you.

Welcome back! I hope you are doing well. I wanted to check in with you to see if you are still
experiencing the same issue with our referral programs. Have you noticed any changes or improvements
since we last spoke? Please let me know so that I can assist you further.

Hello! I hope you're doing well. I noticed from your prior conversation with my colleague that you would
like to have your expired coupons reissued.

Could you please share some pertinent details regarding your inquiry for today?

I sincerely apologize for the unsatisfactory experience you've had. As a gesture of goodwill, we'd like to
provide you with a 20% discount, up to €20, valid for 7 days. Would this resolution be acceptable to
you?
Transfer script:

Thank you for reaching out to us today. We appreciate your message and would like to assist you. It
seems that you have some concerns regarding our promotions. Rest assured, we are here to help. I will
transfer your request to the relevant department that specializes in handling promotions and
campaigns. They will be able to assist you further.

Refund:

May I kindly inquire about the specific amount of refund that you are requesting?

Could you please provide information on the payment method you used to make the payment?

Missing Item:

Could you please inform me of the specific item that was missing?

Can you please specify the number of items that were missing?

Late delivery:

When do you anticipate the item will be delivered?

Could you please provide the estimated delivery time for the item?

Wrong Item:

Which wrong items did you receive?

Which items were you expecting to receive?

Reshipment:

Which items would you like to have reshipped?

How many items are you planning to reship?