Process Landscape

Joel M. Cuadra
 Process Landscape
• The main purpose of a process landscape is to
specify corporate processes that are directly
involved in adding value to the company.
• A Process Landscape is a coherent set of
interconnected processes within an
enterprise, business or organization. It shows
the structure, grouping, modularity,
functionality and technology of chain
processes, business processes and working
processes.
 Process Landscape

• Also in combination with business functions,

business services, business capabilities,
business activities, business objects,
departments, roles, competences, locations
and environments.
 Process portfolios

•Management processes determine how the company

is run. A typical example is defining corporate strategy.
•Core processes directly create value for a customer.
For example, in a manufacturing company, the
production process is a core process.
•Support processes are used by core processes. Typical
examples are human resource management, IT
management, and invoicing.
 Process Landscape
Process landscapes help you gain an overview of
the main processes in a company and their
interdependencies.

Details are provided on:

• the processes that exist in a company,
• the interaction of the relevant processes,
• process owners in charge,
• how the company faces clients and suppliers.
 Process Landscape Symbols

This symbol represents a process that can be

described, e.g., by using a “Business process”
diagram.
A simple process landscape may look as follows:
 Process Documentation

This session provides a practical approach to managing

and preparing the documentation necessary for
implementing any system
Key Benefits of Creating Process Diagrams
1.Speed up Results You can have your version of the process diagram after
days by only updating the example.
2.Dynamic Visualizations If you change model data, the visualization
template is automatically updated.
3.Repository Collaboration You can be productive as a team working
together on process diagrams.
4.Increase Efficiency of people and groups by deduplication of work and
reuse of information.
5.Work Anytime, anyplace, anywhere on any device.
 Need for Process Information
•Used by agencies undertaking new and
complex forms as part of expansion of
programs, which need understanding about
stakeholder participation.
•Such information is often needed to validate
and approach the program and consequent
policy formation.
 Use of Process Information
• Such information in the context of inter agency collaboration(ex.
Govt, NGO and Community) can help determine the conditions
necessary for effective collaboration and performance.
• Process monitoring is used to construct institutional
ethnography.
• Process monitoring helps provide a framework for negotiating
meanings, agreements, and validating approaches and resolving
differences between all the component units of the
programmed.
 Use of Process Information
•Anyone developing or working towards
creating any software is responsible for
managing and maintaining software process
and quality system related documentation
(e.g., process/quality policies, procedures,
forms, etc.)
 Process Implementation
• A jointly approved Action Plan is defined with Priorities,
Considerations and Constraints pertaining to the
organization.
• Processes are designed to meet the organization's
Objectives. Automation tools are incorporated into the
processes wherever appropriate.
• Process Training and facilitation form a part of the
mandate.
 Process Implementation
• The Process Implementation follows with detailed
process design, pilot implementation, refinement and
stabilization.
• Typically, association with the collaborators would
continue for a period such that all teams have
institutionalized their processes.
• The Internal Quality Assessment and evaluation by
external agencies can continue subsequently.
 Proactively managing the processes can help organization to…

• Eliminate flaws
• Reduce the time spent on a specific task
• Decrease costs
• Decrease resources associated with any task
• Improve efficiency
• Improve overall quality
• Increase customer and employee satisfaction
 Different Approaches to Understand Process

• Field-level activities
• Meetings
• Negotiations
• Decision-taken
• Planning
• Implementation of decisions
• Resolution of differences
 Methodology for Documenting the Process

• Use of existing documentary material

• Records
• Structured interviews
• Case studies
• Reconstruction of events
• Field-diaries of project staff
 Process Documentation
• Learn how to design, write and organize your documentation
to best suit your organisation or work
• various documentation structures and access medium can be
used.
• How to pay particular attention to managing and controlling
the outcome of your documentation efforts (the
documentation authorities, distribution, amendments,
identification,...).
• Ideas that evolve from the documentation and maintaining its
alignment with changing needs should be paid attention.
 Points to note in Developing a Process Documenatation

• Develop an action plan to manage the creation of a

policy and process documentation system that
effectively prescribes action and expedites efforts
• Design a documentation structure suited to your
business needs and organizational size.
• Analyze the potential of process documentation
verses training material.
 Process Steps

• A process step exists as an essential part of what is

required to control a process.
• A process step is part of the journey to completion
of a business object that is produced by a particular
process. Each process step, as with a process, will
contain the name of the business object that is at
the center of the work.
 How to Identify Process Steps
• Respond to request (prepare request, submit request, receive request, act
on request, provide response, accept response)
• Provide or publish an output (prepare output, provide output, receive
output)
• Provide or publish an output and confirm receipt (prepare output, provide
output, receive output, verify conformance of output to requirement,
confirm receipt of output, receive confirmation of receipt of output)
• Collaborate to produce a shared output (collaborate on output)
• Monitor and respond (observe conditions, assess conditions, determine
action required, provide direction/assessment, receive
direction/assessment)
 How Are Process Steps Documented?

Process steps may be documented in a structured

model that identifies the events (things outside the
work that initiate, and terminate the actions
described in the model) and the steps required to
move the business object to completion.