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Service Desk FAQ

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19 views

Service Desk FAQ

Rrb

Uploaded by

jami sunami
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Frequently Asked Questions – Service Desk

Job Role
Job Title and Role

1. What is the job title for the openings?


The position is for Service Desk Associate Support Engineer. Initially, during the
internship phase, the title will be Intern. During the probation period, it will change to
Trainee, and upon successful completion, the title will be updated to Associate Support
Engineer in the full-time role.

2. What is the role of a Service Desk Associate?


The Associate serves as the first point of contact for users seeking technical assistance.

Eligibility and Qualifications

3. Who is eligible to apply for this position?


Students graduating in 2025 only from relevant fields are eligible, specifically those who
have studied computer hardware, software, and networking.

4. What are the required qualifications for this position?

o BSc/MSc in Computer Science or related fields, BCA/MCA, BE/BTech in CSE, IT, AI,
ML, DS, Networking, ECE, or EEE.

o Non-circuit branches are not eligible; only core computer-related degrees are
considered for this position.

Work Conditions

5. What are the work locations for this role?


The work locations are Bangalore or Vizag only.

6. What is the work schedule?


The position requires working 5 days a week with rotational night shifts.

7. Will candidates need to work from the office?


Yes, this is an in-office role.

Compensation and Onboarding

8. What is the salary structure for this role?


BSc/BCA graduates will receive a CTC of 3.5 LPA, while BTech/BE/MCA/MSc graduates
will receive 3.8 LPA.
Frequently Asked Questions – Service Desk
Job Role
9. Is there a bond associated with this position?
Yes, a 2-year bond is required for all graduates, which incurs a penalty if broken.

10. What are the onboarding phases for this role?

 Phase 1: Unpaid Internship (Nov 2024 to May 2025 or until graduation completion).

 Phase 2: Paid Probationary Period (18K to 20K for 3 months post-internship).

 Phase 3: Full-Time Role as “Associate Support Engineer.”

11. Will the internship be paid?


The internship is unpaid, and candidates will need to manage their own accommodation
and travel expenses.

Internship Details

12. What is the duration of the internship?


The internship lasts from November 2024 until the completion of graduation or May
2025.

13. How long is the probationary period?


The probationary period lasts for 3 months after the internship.

14. What will be the stipend during the probationary period?


The stipend will be between 18K to 20K.

15. What happens after the probationary period?


After the probationary period, candidates will be deployed as full-time employees based
on their performance.

Interview Process

16. How many interview rounds will there be?


There will be three rounds of video call discussions.

17. When will the interviews be conducted?


The interviews will be conducted after 6 PM.

18. Can on-campus interviews be conducted?


No, on-campus interviews cannot be conducted due to the interview panels being based
in the US.
Frequently Asked Questions – Service Desk
Job Role
19. How should candidates submit their assignments?
Candidates should complete the attached assignment and submit it along with their
assignment videos and resumes to the college placement team only.

20. What is the deadline for submitting the candidate database?


The college must provide a target date for submitting the candidate database along with
the assignments, which should not extend beyond November 11th at 4 PM.

21. How can colleges communicate with Infinite regarding this opportunity?
Colleges should acknowledge receipt of the email and communicate their interest and
target submission date via email.

22. What support will be provided to candidates during the interview process?
The Infinite HR Team will coordinate the interview process.

Skills and Training

23. Are there any specific skills required for this position?
Strong problem-solving and communication skills, as well as a basic understanding of IT
concepts, are preferred.

24. Is training provided during the internship?


Yes, on-the-job training and guidance will be provided by mentors.

25. What should candidates do if they have questions about the job?
Candidates should reach out to their respective college placement team only.

Other Information

26. Are there any development role or QA role job openings at Infinite for 2025?
No, there are currently no development or QA job openings for 2025. If opportunities
become available in the future, we will be sure to inform you.

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