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Erlang XL 97 Source

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Joseph Chircop
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29 views2 pages

Erlang XL 97 Source

Uploaded by

Joseph Chircop
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Service

Time Calls per AHT MaxWait


SLA% (sec) Hour (secs) (secs)
Enter parameters here --> 85% 7 100 180 30

ASA
# Agents # Trunks SLA% % Queued Aband'd Utilisation (secs)
#VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! ###
#VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! ###
Answers are given here --> #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! ###
#VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! ###
#VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! ###
#VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! ###
#VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! ###
#VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! ###
#VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! ###
#VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! ###

Calls per AHT


Agents hour (secs)
With this no. of agents etc --> #VALUE! 100 180

Service
SLA% Time
Service level could be --> 100% in #VALUE! secs
or 95% in #VALUE! secs
or 90% in #VALUE! secs
.. 85% in #VALUE! secs
80% in #VALUE! secs
75% in #VALUE! secs
70% in #VALUE! secs
65% in #VALUE! secs
60% in #VALUE! secs
55% in #VALUE! secs
50% in #VALUE! secs
Queue Time Average
(secs) Queue
#VALUE! #VALUE!
#VALUE! #VALUE!
#VALUE! #VALUE!
#VALUE! #VALUE!
#VALUE! #VALUE!
#VALUE! #VALUE!
#VALUE! #VALUE!
#VALUE! #VALUE!
#VALUE! #VALUE!
#VALUE! #VALUE!

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