Subject: Managerial skills-1

Questions and Answers

Prepare by: Nasib

Module 1

1) Define and explain the concept of managerial skills.

Ans(1) Simply, managerial skills are the knowledge and ability of the individuals in a managerial
position to fulfil some specific management activities or tasks.

a) Technical Skills
b) Interpersonal Skills
c) Conceptual Skills

2) Why are managerial skills important for a Business Manager?

Ans(2) For creating a good work environment. it helps to better achieve the company's goals and
objectives.

a) Effective Team Leadership

b) Decision Making
c) Problem Solving
d) Planning and Organising
e) Communication and Interpersonal Skills
f) Strategic Thinking
g) Change Management

3) Generally, why are managerial skills essential for a student of management?

Ans(3) Students must learn management to gain analytical skills and flexibility that helps them deal
with issues better.

a) Future Leadership Roles

b) Practical Application of Knowledge
c) Effective Team Collaboration
d) Critical Thinking and Problem-Solving
e) Adaptability and Change Management
f) Entrepreneurial Mindset
g) Career Advancement

4) Explain the concept of communication skills.

Ans(4) Communication is defined as the ability to convey or share ideas and feelings effectively.

a) Verbal Communication
b) Written Communication
c) Non-Verbal Communication
d) Active Listening
e) Clarity and Conciseness
f) Empathy and Emotional Intelligence
g) Conflict Resolution
h) Feedback
i) Communication Technology

5) What are motivation skills?

Ans(5) Motivational skills allow leaders to bring positivity and set clear goals for their team members.

a) Self-Motivation
b) Goal Setting
c) Positive Attitude
d) Recognition and Rewards
e) Effective Communication
f) Empowerment
g) Supportive Environment
h) Continuous Learning
i) Inspiring and Leading Others

6) What are team building skills?

Ans(6) Communication skills, relationship building, and feedback exchange.

a) Communication
b) Trust and Respect
c) Cooperation
d) Conflict Resolution
e) Leadership
f) Problem-Solving
g) Empathy and Collaboration
h) Recognition
i) Continuous Learning

7) What are strategic skills?

Ans(7) Strategic skills are abilities you can develop to help you think strategically and innovatively.
These skills can help you adapt depending on the situation you're facing.

a) Strategic Thinking
b) Analytical Skills
c) Vision Development
d) Strategic Planning
e) Risk Management
f) Decision-Making
g) Competitive Analysis
h) Change Management
i) Collaboration and Influencing Skills
j) Continuous Learning
8) What is the meaning of essential skills?

Ans(8) Essential Skills are the skills that people need for work, learning and life. These skills are used
in the community and the workplace.

a) Communication Skills
b) Critical Thinking Skills
c) Problem-Solving Skills
d) Collaboration and Teamwork Skills
e) Flexibility
f) Time Management Skills
g) Digital Literacy
h) Emotional Intelligence
i) Leadership Skills
j) Lifelong Learning Skills

9) What are problem solving skills?

Ans(9) a) creativity b) Decision making c) communication d) Research d)Active listening E) critical

thinking f) brain storming g)team building.

a) Analytical Thinking
b) Creativity
c) Decision-Making
d) Research and Information Gathering
e) Problem Identification
f) Collaboration and Teamwork
g) Adaptability
h) Implementation and Evaluation
i) Continuous Learning

10) What are the essential steps to be

followed in solving a problem?

Ans(10)

a)Define the Problem

b)What is the problem
c)Clarify
d)Define the Goals
e)Identify Root Cause of the Problem
f)Develop Action Plan
g)Execute Action Plan
h)Evaluate the Results
I)Continuously Improve

11) What is meant by critical thinking? How does a Business Manager do critical thinking in business
situations?

Ans(11) Critical thinking is the process of receiving information and evaluating it in many different
ways to make an informed decision.
a) Analysing Information
b) Evaluating Options
c) Identifying Assumptions
d) Problem-Solving
e) Decision-Making
f) Strategic Thinking
g) Problem Identification
h) Evaluating Risks
I) Effective Communication
J) Continuous Learning

12) What is creativity? Explain with a hypothetical situation.

Ans(12) Creativity is defined as the tendency to generate or recognise ideas, alternatives, or

possibilities that may be useful in solving problems, communicating with others, and entertaining
ourselves and others.

a) Thinking Outside the Box

b) Making Unexpected Connections
c) Embracing Originality
d) Collaborative Ideation
e) Incorporating Storytelling
f) Considering Visual and Interactive Elements
g) Testing and Refining

13) Explain the meaning of collaboration in business.

Ans(13) Collaboration in the context of business allows people to work together in achieving a
defined, common business purpose.

a) Shared Goals
b) Open Communication
c) Teamwork
d) Knowledge Sharing
e) Respect for Diversity
f) Conflict Resolution
g) Trust and Mutual Support
h) Accountability
I) Continuous Learning
J) Value Creation

14) How can communication achieve collaboration?

Ans(14) Communication and collaboration skills help you deliver verbal and written information to
your colleagues and receive information from them effectively.

a) Shared Understanding
b) Building Relationships
c) Sharing Information
d) Active Listening
e) Open Dialogue
f) Conflict Resolution
g) Feedback
h) Remote Collaboration
I) Clarifying Expectations

15) Explain the meaning of interpersonal skills.

Ans(15) Interpersonal skills are the behaviours and tactics a person uses to interact with others
effectively. People use interpersonal skills all the time when dealing with others, whether in the
workplace, in social situations, or within a family.

a) Verbal Communication
b) Nonverbal Communication
c) Active Listening
d) Empathy
e) Conflict Resolution
f) Teamwork
g) Emotional Intelligence
h) Flexibility
I) Relationship Building
J) Cultural Competence

16) What is strategic thinking?

Ans(16) Strategic thinking focuses on finding and developing unique opportunities to create value for
your organisation.

a) Systems Thinking
b) Long-Term Focus
c) Analytical and Critical Thinking
d) Creativity and Innovation
e) Environmental Scanning
f) Risk Assessment and Management
f)teamwork
g) flexibility
h) Continuous Learning

17) Explain the concept of motivation.

Ans(16) a process of inducing ( convincing)and stimulating (encouraging) an individual to act in

certain manner.

a) Intrinsic and Extrinsic Motivation

b) Goal-Oriented
c) Needs and Desires
d) Positive and Negative Motivation
e) Individual Differences
f) Self-Determination Theory
g) Motivation and Performance
h) Motivation and Engagement
I) Motivation and Rewards
J) Motivation and Environment

18) What is empathy?

Ans(18) the ability to understand another person's thoughts and feelings in a situation from their
point of view, rather than your own.

a) Emotional Understanding
b)outcome -Taking
c) Emotional vibration
d) Nonjudgmental Attitude
e) merciful Response
f) Communication and Active Listening
g) Emotional Regulation
h) Cultural Sensitivity
I) Empathy and Relationships
J) Empathy and Leadership

19) What is culture? Explain.

Ans(19) Culture can be defined as all the ways of life including arts, beliefs and institutions of a
population that are passed down from generation to generation. Culture has been called "the way of
life for an entire society." As such, it includes codes of manners, dress, language, religion, rituals, art.

a) Beliefs and Values

b) Social Norms
c) Language and Communication
d) Traditions and Customs
e) Art, Music, and Literature
f) Religion and Spirituality
g) Food and Cuisine(way of cooking)
h) Material Culture
I) Cultural Diversity
J) Cultural Change and Adaptation

20)How is culture, related to values?

Ans (20) Values can have a direct impact on a company's culture because culture is often an
expression of the company's values.

a) Cultural Transmission
b) Cultural Norms
c) Value order
d) Cultural Identity
e) Influence on Behaviour
f) Values and Cultural Change
g) Cross-Cultural Variations
h) Value Conflicts
21)With appropriate examples explain the meaning of culture.

Ans(21) Culture can be defined as the societal norms people encounter within their community. A
cultural norm can be defined as something acceptable within society. For example, it is acceptable by
many Muslim people for women within that culture to be seen with a Hijab, or head covering.

a) Language and Communication

b) Festivals and Celebrations
c) Art
d) Cuisine and Food Practices
e) Social Etiquette and Customs
f) Clothing and Fashion

Module 2

1)Detail the meaning and the importance of communication skills in a business organisation.

Ans(1) Effective business communication involves exchanging information both within an

organisation and with individuals outside of it.

a) Effective Collaboration
b) Efficient Operations
c) Relationship Building
d) Leadership and Management
e) Customer Satisfaction
f) Conflict Resolution
g) Decision-Making
h) Adaptability and Change
I) External Communication

2) What are the different types of messages? Give the context in which these types of messages are
used.

Ans(2)
a) Informational Messages
b) convincing Messages
c) Instructional Messages
d) Emotional Messages
e) Feedback Messages
f) Social Messages
g) Crisis or Emergency Messages
h) Formal Messages
I) Informal Messages
J) Appreciation Messages

3) What is the reason for using messages in communication?

Ans(3) The message brings together words to convey meaning,

a) Information Sharing
b) Expressing Ideas and Thoughts
c) Building Relationships
d) motivation
e) Coordination
f) Feedback
g) Conflict Resolution
h) Decision-Making
I) Influence Organisational Culture
J) Record-Keeping and Documentation

4) Explain the types of communication styles. Give a contextual example for each style.

Ans(4) passive, aggressive, passive-aggressive and assertive. The contextual style is status and role
oriented.

a) Confident Communication style

b) Aggressive Communication Style
c) Passive Communication Style
d) Passive-Aggressive Communication
e) Collaborative Communication Style
f) Diplomatic Communication style
g) Direct Communication Style
h) Nonverbal Communication Style

5) Elaborate on the reason for following etiquette in emails.

Ans(5) Having good email etiquette makes it more likely that people will respond positively to your
emails. It shows people that you are professional and polite, and makes it less likely to cause
misunderstandings.

a) Professionalism
b) Clarity and Understanding
c) Respect for Recipients’ Time
d)Professional Tone and Language
e) Effective Subject Lines
f) Proper Formatting and Structure
g) Privacy and Security
h) Professional Signatures
I) Reply and Forwarding Considerations
J) Relationship Building and Networking

6) Explain in detail the etiquette that needs to be followed when writing Emails.

Ans(6) Use the appropriate level of formality

For instance, begin with “Dear _____”, use “please” and “thank you” where necessary, and always
end your email with the appropriate phrase, “Kind regards”, “Thank you”, “Sincerely” and so on. And
same as question number 5.
7) What is meant by virtual meetings? How are they conducted?

Ans(7) A virtual meeting is a form of communication that enables people in different physical
locations to use their mobile or internet connected devices to meet in the same virtual room.

a) Communication Tools
b) Scheduling
c) Connection and Setup
d) Video and Audio Settings
e) Meeting Agenda
f) Participant Engagement
g) Screen Sharing and Presentations
h) Recording and documentation
I) Follow-Up and Action Items

8) What is meant by delegation? In what circumstances can delegation be done?

Ans(8) Delegation is when a manager assigns tasks to other team members. When to Delegate

a) Heavy Workload:
b) Specialised Expertise
c) Time Management
d) Development and Growth
e) Team Collaboration
f) Decision-Making and Autonomy
g) Succession Planning
h) Managerial Efficiency

9) Elaborate on the concept of assigning tasks.

Ans(9) Task assigning means allocating and delegating tasks to members of your team for effective
project management.

a) Task Identification
b) Clear Communication
c) Goal Alignment(‫)سمون‬
d) Accountability and Ownership
e) Resource Allocation:
f) Feedback
g) Coordination
h) Flexibility
i) Recognition and Rewards

10) What is the procedure to be followed when assigning tasks?

Ans(10)
a) Define the Task
b) Identify the Right Person or Team
c) Set Clear Expectations
d) Provide Necessary Info
e) Explain the Purpose
f) Discuss the Timeline
g) Encourage Questions and Clarifications
h) Provide Support
I) feedback

11) Can tasks be assigned online? Explain how it can be done.

Ans(11) Click Assign Task. In the To box, enter a name or an email address. Enter Subject, Start date,
and Due date. If you want the task to repeat, click Recurrence, select the options you want, and then
click OK.

a) Task Description
b) Task Assignment
c) Notifications and Alerts
d) Deadline Management
e) Communication
f) File Attachments
g) Feedback
h) Task Completion and Closure

12) What does the Business Manager achieve by successfully assigning tasks?

Ans(12) This helps to significantly improve overall organisational efficiency as well as time
management. Assigning important tasks also helps team members develop confidence in their
abilities, which motivates them further to put in their best efforts.

a) Increased Productivity
b) Clear Accountability
c) Improved Time Management
d) Coordination
e) Development of Skills
f) Effective Resource Allocation
g) Goal Achievement
h) Employee Satisfaction
I)Managerial Efficiency
J) Effective feedback

13) What is meant by a communication matrix?(plan)

Ans(13) A communication matrix is a diagram that shows who needs to communicate with whom in
order for your project to be completed. It's a way of organising the people and departments involved
in your project, so everyone can easily see what they need to do and when.

a) Stakeholders/Audiences
b) Communication Channels
c) Message/Content
d) Frequency
e) Sender/Responsible Party
f) Receiver
g) Purpose
h) Feedback
14) Draw up a simple communication matrix imagining a business situation?

Ans(14) 1 The purpose or goals of the communication plan.

1. Information about stakeholders and their roles.
2. The types of information that need to be shared with stakeholders.
3. The methods used to communicate.

15) You are organising an Inaugural function for the orientation of yourMBA programme in your
college. Assign jobs to all the students in your class, with separate committees with a leader for each
committee. Draw up a communication matrix as to how you need to communicate to the committee
leaders and what you need to communicate.

Ans(15) share the career plan to explain why your skills, experience, and knowledge fit the company.

a) Decoration Committee
b) Logistics Committee
c) Guest Relations Committee
d) Program Committee
e) Publicity and Marketing Committee

16) What is a report? When are reports generated?

Ans(16) report is a concise piece of writing that uses facts and evidence to look at issues, situations,
events or findings : reports generated: data collection, data synthesis, analysis and insight, and report
generation and distribution.

a) Business
b) Academic
c) Government
d) Professional

17) Explain the format of a formal report.

Ans(17)
. Title page.
• Table of contents.
• Executive summary.
• Introduction.
• Discussion.
• Conclusion.
• Recommendations.
• References.

18) You as a Manager have conducted a meeting of all the office staff, instructing them about the
procedures of MBA admissions in your college. Draw up the minutes of the meeting in the form of a
report.

Ans(18) Meeting Minutes: MBA Admissions Procedures

Date: [Insert Date]

Time: [Insert Time]
Location: [Insert Location]
Attendees:

• [Manager’s Name]
• Office Staff Members

Agenda:

1. Introduction
2. Overview of MBA Admissions Procedures
3. Application Process
4. Admission Criteria
5. Selection and Interview Process
6. Important Dates and Deadlines
7. Q&A Session

19) There has been a training session conducted for the technical staff of your manufacturing
Company. Write a report stating the following in the report:

a. The need for such a training.

b. The number of technical staff who attended, with their names, designations, and departments.
The names and the designations of the trainers.
d. The content taught.
e. The analysis of the feedback, along with the feedback form.

Ans(19)
20) Discuss the different parts of a report.
Ans(20)
a) Title Page
b) Table of Contents
c) Executive Summary
d) Introduction
e) Methodology
f) Findings/Results
g) Analysis and Discussion
h) Conclusions
I) Recommendations
J) References/Bibliography

21) What are the different types of reports,

and when are they generated?

Ans(21)
a) Formal Reports
b) Progress Reports
c) Financial Reports
d) Research Reports
e) Marketing Reports
f) Sales Reports
g) Annual Reports
h) Technical Reports
22) What are the stages of report writing?

Ans(22)
a) ReportPlanning
b) InformationCollection
c) Writing the First Draft
d) Reviewing
e)Editing
f) formatting
g) Final Review and Sign-off

23) What is meant by journaling? In what contexts the Business Manager requires to do journaling?

Ans(23) A journal is a detailed record of all the transactions done by a business.

a) Personal Reflection
b) Goal Setting
c) Decision-Making and Problem Solving
d) Learning and Development
e) Stress Management and Well-being
f) Recording
g) Innovation

24) Write a journal at the beginning of your working day, planning your activities for the day.

Ans(24)

Date: [Insert Date]

Time: [Insert Time]

Dear Journal,

Today marks the beginning of a new working day, and I’m eager to plan my activities to make it
productive and fulfilling.

25) What is meant by feedback? Why is feedback necessary?

Ans(25) Feedback is about listening actively, taking the time to analyse, and then thinking of the best
possible solution to perform better.

a) Performance Improvement
b) Learning and Growth
c) Increase self -awareness
d) Motivation
e) Goal Alignment
f) Effective Communication
g) Continuous Improvement

26) How do positive feedback and negative feedback help the Business manager?

Ans(26)
1)Positive Feedback:
a)Recognition and Motivation
b) Reinforcement
c) Employee Engagement
d) Building Trust and Relationships

2) Negative Feedback
a) Identifying Areas for Improvement
b) Learning
c) Performance
d) Problem Solving
e) Innovation

27) How can a Business Manager handle negative feedback?

Ans(27)
a) Open Mind and Stay Calm
b) Listen and Seek Clarification
c) Reflect
d) Accountability
e) Develop an Action Plan
f) Follow-up

28) Imagine a situation where there is no feedback. Is it an advisable situation?

Ans(28) No, Without feedback, the sender cannot confirm that the receiver has interpreted the
message correctly.

a) Lack of Improvement
b) Performance Blind Spots
c) Missed Opportunities
d) Team Dynamics
e) Employee Engagement
f) Organisational Improvement

29) What are difficult conversations? Explain with some examples.

Ans(29) Difficult conversations usually involve sensitive or emotional topics that have the potential to
cause discomfort or conflict. Examples include performance reviews, giving feedback, and conflict
resolution.

a) Discussing Personal Issues

b) Providing Critical Feedback
c) Behaviour Change
d) Performance Issues
e) Delivering Bad News
f) Addressing Conflict

30)What are the rules of interpersonal behaviour that employees should follow in the business
environment to avoid conflicts?

Ans(30)
a) Respect and Courtesy
b) Effective Communication
c) Teamwork
d) Conflict Resolution
e) Accountability
f) Professionalism and Ethics
g) Cultural Sensitivity
h) Emotional Intelligence
I) Continuous Learning and Growth

31)Give some points that will help in handling difficult conversations.

Ans(31)
a) Prepare and Plan
b) Active Listening
c) Stay Calm and Manage Emotions
d) Focus on Behaviour, Not Personality
e) Seek to Understand
f) Respect
g) Follow-up
h) Reflect and Learn

Module 3

1) What are difficult conversations? Explain with some examples.

Ans(1) Difficult conversations usually involve sensitive or emotional topics that have the potential to
cause discomfort or conflict. Examples include performance reviews, giving feedback, and conflict
resolution.

a) Giving feedback
b) Addressing personal boundaries
c) Discussing a breakup
d) Negotiating salary or benefits
e) Resolving conflicts

2) Discuss the hierarchy idea of motivation, step by step.

Ans(2) Maslow's hierarchy of needs is a theory of motivation which states that five categories of
human needs dictate an individual's behaviour. Those needs are.
a) physiological needs,
b) safety needs,
c) love and belonging needs,
d) esteem needs,
e) self-actualisation needs.

humans are motivated to fulfil their needs starting from basic physiological needs like food, shelter,
water, etc.

3) Dissatisfaction of the employee can lead to problems. Do you agree?

Ans(3) yes, lack of motivation, poor performance, and negative attitudes.

4) What is the outcome of the clashing of needs between an employee's personal needs and those of
the Business Organisation?

Ans(4) Additional sources of conflict can include poor management, unfair or discriminatory
treatment, inadequate training, lack of opportunities, unhealthy competition, changes to internal
systems, mergers, acquisitions or layoffs, or even an unintentional slight or annoying habit that rubs
someone the wrong way.

5) Why and when does an employee seek promotion?

Ans(5) Getting a promotion can make you gain a strong sense of pride and accomplishment. It also
shows you that your supervisor recognises your effort and performance. They may continue to
evaluate your performance in your new role and consider you for future promotions as well.

6) What is meant by power of purpose?

Ans(6) Purpose can guide life decisions, influence behaviour, shape goals, offer. having a sense of
direction, and meaning.

7) Explain some techniques of your own that you would use in training employees to have a sense of
purpose in their jobs.

Ans(7)
• e-Learning.
• On-the-Job Training.
• Instructor-Led Learning.
• Roleplaying.
• Coaching.
• Simulation Training.
• Collaborative Training.
• Video Training.

8) Explain the characteristics of an employee with a sense of purpose in his jobs.

Ans(8) A good employee should have exceptional time management skills. They're reliable,
confident, motivated, and a critical thinker.

9) What are the skills of motivation? Discuss in detail.

Ans(9)
a) communication
b) Empathy
c) goal setting
d) provide feedback
E) attitude motivation

10) How can employees be motivated? Explain.

Ans(10) People feel motivated when they have a clear career advancement path.
11) What is situational motivation?

Ans(11) Situational motivation is the motivation one has in the actual moment of an activity.
a) External factors
b) Task-specific
c) Short-term focus

12) Explain what is meant by stimulus control.

Ans(12) Stimulus control refers to the influence that environmental cues or stimuli have on our
behaviour. It suggests that certain cues in our surroundings can evoke specific behaviours or
responses. These cues can be objects, events, or even internal thoughts and emotions.
a) Self-regulation
b) Behaviour modification
c) Environmental cues(signals)
d) Discrimination and generalisation

13) What is intrinsic motivation?

Ans(13) Intrinsic motivation refers to the internal drive or desire to engage in an activity for its own
sake, without any external rewards or incentives.
a) Internal drive
b) Personal growth
c) Long-term commitment
d) Flow
e) satisfaction

14) What is meant by extrinsic motivation?

Ans(14) same as above

15) What is a stimulus? How does it work?

Ans(15) A stimulus is anything that can trigger a physical or behavioural change. The plural of
stimulus is stimuli. Stimuli can be external or internal. An example of external stimuli is your body
responding to a medicine.

16) Discuss some employee behavioural problems.

Ans(16)
a) Poor work ethic and productivity
b) Lack of punctuality
c) Negative attitude
d) Resistance to feedback or change
e) lack of responsibility

17) Give some suggestions to solve

employee behavioural problems.

Ans(17)
a)Give clear directions
b) Listen
C) Outline consequences
d) Consider your role in the problem
e) Develop an action plan
f) Focus on Growth
f) Outline expectations and consequences

18) What are the adverse events that can happen if the Business Manager becomes judgemental?

Ans(18) If a business manager becomes judgmental, it can have several adverse effects on the work
environment and the overall performance of the organisation. Some potential adverse events
include:
a) decreased morale
b) Reduced collaboration
c) increased conflicts
d)decreased employee engagement and retention

19) Explain the steps that the Business Manager must take in motivating the members of his team.

Ans(19)
• Praise
• Encourage
• Treat them with respect. ...
• Allow honest criticism and complaints.
• Ensure a healthy work life balance
• Be fair. ...
• Pay them more.

20) Explain the concept of keys to intrinsic motivation.

Ans(20) The concept of keys to intrinsic motivation refers to the factors or elements that can
enhance and nurture an individual’s intrinsic motivation.
a) Autonomy
b) Competence
c) Relatedness
d) Purpose

21) How can the Business Manager create intrinsic motivation among the employees?

Ans(21)
a) Provide meaningful work
b) Encourage innovation and creativity
c) Foster a supportive culture
d) appreciate
e) Foster autonomy and empowerment

22) What is meant by motivation and organisational cycles? Explain its occurrence.

Ans(22)
Organisational life cycles typically consist of several stages, including start-up or introduction, growth,
maturity, and decline. Each stage presents unique challenges, opportunities, and demands, which
can impact employee motivation in different ways.

Module 4

1) What are teams? How and when are they formed?

Ans(1) Teams are groups of individuals who come together to work collaboratively toward a common
goal or objective.
a) Project-based teams
b) Departmental or functional teams
c) Cross-functional teams
d) Self-formed teams

Tuchman’s Forming, Storming, Norming, and Performing model describes these stages.

2) Are teams constant? What makes a team dynamic? Explain.

Ans(2) Teams are not constant entities but rather dynamic and evolving in nature. Team dynamics
describes the behavioural relationships between the members of a group.
a) Communication
b) Collaboration
c) Responsibilities
d) Trust
e) Leadership
f) Conflict Resolution
g) Diversity

3) How can good team spirit be created? Discuss.

Ans(3)
a) Communication
b) Clear Goals and Roles
c) Cooperation
d) Celebrate Achievements
e) Team Building
f) Support
g) Conflicts resolution
h) Focus on teamwork

4) What are the different types of teams? Explain using suitable examples.

Ans4)
• Functional group
• Cross-functional teams. ...
• Self-managed teams. ...
• Troubleshooting teams. ...
• Project team. ...
• Task-force teams.
5) What is meant by a team structure? Discuss in detail.

Ans(5) A team structure defines the relationships between activities, leadership, and team members.
a) Roles and Responsibilities
b) Hierarchy
c) Communication Channels
d) Team Size and Composition
e) Decision-Making
f) Flexibility
g) Support and Resources
h) Collaboration and Team Spirit

6) What are the stages of team development? Explain each stage with suitable examples.

Ans(Forming, Storming, Norming, Performing, and Adjourning.

7) What is meant by a team charter? What are its contents?

Ans(7) Team Charters are documents that define the purpose of the team, how it will work, and what
the expected outcomes are.
a) Team Purpose
b) Roles
c) Team Membership
d) Decision-Making
e) Team Norms and Values
f) Review Process

8) Imagining that you are the team leader of a team that has been assigned for procuring some raw
material, write a team charter for your team.

Ans(8)
1 State your team's purpose. ...
1. Outline the team structure. ...
2. Discuss budgeting and resource strategies. ...
3. Explain the project workflow. ...
4. Define your version of success. ...
5. Establish standard forms of communication. ...
6. Set ground rules and conflict resolution steps. ...
7. Review and sign off.

9) Explain the background of team configuration.

Ans(9) Team configuration refers to the process of determining the composition, structure, and roles
within a team.
a) Team Objectives:
b) Diversity and Balance
c) Team Size
d) Responsibilities
e) Communication and Collaboration
10) Give a team configuration for an imaginary team.

Ans(10) Team Configuration: Product Development Team

Objective: Develop and launch a new software application
Team Members:
1.Team Leader/Project Manager: John Smith

11) Explain the roles and responsibilities of a team leader.

Ans(11)
• Organise the group
• Monitor performance
• Be able to perform all skills
• Direct team members
• Provide critique of group performance after theresuscitation effort

12) What are the responsibilities of the members of a team?

Ans(12)
• Understand their role
• Be willing, able, and skilled to perform the roleUnderstand the PALS sequences
• Be committed to the success of-the team
• This slide is 100% editable

13) What are the functions of a team leader?

Ans(13)
• Organising work.
• Communicating goals.
• Connecting work to context.
• Delegating tasks.
• Leading by example.
• Allocating and managing resources.
• Problem solving.
• Managing project progress.

14) What is meant by consensus? Why is it necessary to have consensus among the members of a
team?

Ans(14) Consensus means coming to an agreement. Creating consensus in a team setting means
finding a proposal acceptable enough that all team members can support it, with no member
opposing it.
a) Collaboration
b) Trust
c) Better Decision-Making
d) Implementation
e) Problem-Solving
f) Conflict Resolution

15) What are the preliminary measures that the team leader needs to lake when the team leader
expects consensus from the members of his team?
Ans(15)
• Communicate directly
• Offer a clear vision. ...
• Encourage team collaboration.
• Delegate with care.
• Provide constructive feedback and recognition.
• Overcome remote work challenges.

16) Who is a team facilitator? What are his functions?

Ans(16) A facilitator plans, guides and manages a group event to meet its goals.
a) Process Management
b) Team Dynamics
c) Neutral Role
d) Skill Development

17) What are the essential characteristics of a team facilitator?

Ans(17)
• Stimulating
• Establishing a safe environment that motivates participation. ...
• Good listening habits. ...
• Ability to structure sessions. ...
• Confidence to challenge outside-the-box thinking. ...
• Using a proactive approach. ...
• Flexibility.

18) What can happen if all the members of a team do not agree with the facilitator?

Ans(18) If all the members of a team do not agree with the facilitator, it can lead to several outcomes
and potential challenges:
a) Lack of consensus
b) Communication
c) Decreased morale and engagement
d) Reduced creativity and innovation

19) What could be the role of the team leader when a facilitator is present? Does his importance
diminish?

Ans(19) When a facilitator is present in a team setting, the role of the team leader remains important
and can complement the facilitator’s role

20) Appointing a team facilitator can mean that the team leader is not effective as a leader. Do you
agree?

Ans(20) A Leader is someone who is a visionary, someone who sees the big picture and leads the
group to achieve that vision. A Facilitator is someone who brings people together to develop a vision,
then leads the group toward achieving it. A facilitator can be a leader, but the leader not necessarily
can be a facilitator.
Module 5

1) What is meant by listening skills?

Ans(1) Listening is the ability to accurately receive and interpret messages in the communication
process.

2) Why are listening skills important?

Ans(2) To receive information

1. Be polite
2. Solve problems
3. To earn money
4. Prevent waste
5. Save time
6. Be more efficient & effective
7. Prevent accidents
8. Build rapport
9. Enhance relationships

3) How does one listen well?

Ans(3) Facial expressions, tone of voice and gestures

4) List all the different types of listening, and explain the meaning of each one briefly, with suitable
examples of your own.
Ans(4)
• Active Listening. ...
• Critical Listening. ...
• Informational Listening. ...
• Empathetic Listening. ...
• Appreciative Listening. ...
• Visual Listening.

5) What is meant by active listening? Explain using examples.

Ans(5) Active listening is a way of listening and responding to another person that improves mutual
understanding.

6) What is meant by empathetic listening? Why does a Business Manager require to listen
empathetically?

Ans(6) Empathic listening is a structured listening and questioning technique that allows you to
develop and enhance relationships with a stronger understanding of what is being conveyed, both
intellectually and emotionally.

7) Is it wise to pass judgement before listening fully? Explain your stand.

Ans(7) No, it is not wise to pass judgment before listening fully. It is essential to listen attentively and
gather all relevant information before forming an opinion or passing judgment. Here are a few
reasons to support this perspective:
a) Incomplete Understanding
b) Misinterpretation
c) Lack of Empathy and Respect
d) Missed Opportunities
e) Building Trust and Relationships
f) Fairness

8) What are the phases of good listening? Explain briefly.

Ans(8)
a) Receiving
b) Understanding
c) Interpreting
d) Evaluating
e) Responding
f) Remembering

9) Discuss the points to be noted in becoming a good listener.

Ans(9)
• Give the speaker attention.
• Provide appropriate nonverbal communication.
• Pace the conversation. ...
• Ask meaningful questions. ...
• Recall previous information. ...
• Provide your input. ...
• Manage your time appropriately. ...
• Be mindful of your perspective.

10) In view of dealing with diversity, how can the Business Manger become a good listener?

Ans(10) same as above

11) What are the reasons for poor listening?

Ans(11)
a) Distractions( internal and external)
b) Lack of Interest
c) Multitasking
d) Lack of Empathy
e) Poor Listening Skills
f) Information Overload
g) Lack of Feedback
h) Emotional State

12) List out the features of a good listener.

Ans(12)
• Pay attention.
• Show that you are listening. ...
• Provide feedback. ...
• Defer judgment. ...
• Respond Appropriately.
13) Explain the different ways in which acknowledgement can be given.

Ans(13) would like to extend my sincere thanks to …/ I must also thank … I would like to thank… / I
also wish to thank… I am also grateful to … / I'd also like to extend my gratitude to ….

14) What is silence? How can it be used powerfully?

Ans(14) Silence is a powerful skill that everyone must learn. It increases our recognition, empathy for
others, and ability to use conscientious communication in relationships and conflict. The skill of
silence helps our confidence and self-control.

15) What are the different types of silence?

Ans(15)
a) Comfortable Silence
b) Reflective Silence
c) Angry Silence
d) Respectful Silence
e) Interrupted Silence(Noise)

16) Explain the contexts in which Business Managers can use silence effectively.

Ans(16) Silence forces you to be quiet and get your message across in fewer words. Fewer words can
result in stronger messages. To hear what's really being said.

17) What is meant by body language?

How is body language useful as a communication tool?

Ans(17) Body language is a range of nonverbal signals that you can use to communicate your feelings
and intentions. These include your posture, facial expressions, and hand gestures.

18) Explain how different gestures are used for communication.

Ans(18)
a) Handshakes
b) Nodding
c) Thumbs Up
d) Pointing
e) Raised Eyebrows
f) Open Palms
g) Crossed Arms
h) Waving

19) What is negative body language? Explain.

Ans(19) Negative body language refers to nonverbal cues and gestures that convey negative or
unfavourable feelings, attitudes, or intentions.
a) Crossed Arms
b) Avoiding Eye Contact
c) Leaning Away
d) Eye Rolling
e) Aggressive Gestures
f) Blank or Stony Expression

20) How would you react when someone is using body language as a clear sign of disinterest in what
you are trying to convey?
Ans(20) own words

21) What is meant by feedback? Discuss why it is imperative in communication.

Ans(21) Feedback in communication is the response given by the individual receiving information.

22) Explain the different types of feedback.

Ans(22)
a) Constructive Feedback
b) Positive Feedback
c) Evaluative Feedback
d) Descriptive Feedback
e) 360-Degree Feedback
f) Corrective Feedback

Module 6

1) What is meant by interpersonal skills?

Ans(1) Interpersonal skills, also known as people skills or social skills, refer to the ability to interact,
communicate, and collaborate effectively with others.
a) communication
……

2) What is trust? What are the qualities

required of a person to become trustworthy?

Ans(2)
a) loyalty
b) Reliability
c) honesty
d) Consistency
e) Accountability
f) Empathy and Respect
g) Confidentiality

3) What are the qualities of a trustworthy person?

Ans(3) integrity, honesty, promise-keeping, and loyalty

4) Define Emotional Intelligence. Explain its concept.

Ans(4) EI is the ability to understand, use, and manage your own emotions in positive ways to relieve
stress, communicate effectively, empathise with others, overcome challenges and defuse conflict.
a) Self-Awareness
b) Self-Regulation
c) Motivation
d) Empathy
e) Social Skills

5) What are the different metrics of success that emotional intelligence can bring about?

Ans(5) Emotional intelligence (EI) can contribute to various metrics of success in both personal and
professional domains.
a) Improved interpersonal relationships
b) Effective leadership
c) Enhanced teamwork and collaboration
d) Effective stress management
e) Increased self-awareness and self-confidence
f) Customer satisfaction and service excellence

6) Discuss the evolution of the concept of Emotional Intelligence.

Ans(6) Emotional intelligence didn't become popular as a term until around 1990 and interest has
grown tremendously over the last 30 years.

The concept of emotional intelligence has evolved from early philosophical roots to a
multidimensional construct that encompasses self-awareness, self-regulation, motivation, empathy,
and social skills.

7) What is empathy? Explain the concept briefly.

Ans(7) It's the ability to understand another person's thoughts and feelings in a situation from their
point of view, rather than your own.

8) When can the Business Manager be considered as empathetic by the employees?

Ans(8) A business manager can be considered empathetic by employees when they consistently
demonstrate the following characteristics and behaviours:
a) Active listening
b) Understanding emotions
c) Conflict Resolution
d) Flexibility
e) Emotional Support

9) What are the different types of empathy? Briefly explain with context.

Ans(9) There are generally three main types of empathy:

a) Cognitive Empathy
b) Emotional Empathy
c) Compassionate Empathy
Context: An example of cognitive empathy is when a manager tries to understand the challenges and
concerns of their team members by actively listening, asking questions, and considering their
perspectives. This allows the manager to make informed decisions and offer appropriate support.

b) Emotional Empathy

Context: For instance, if a team member is feeling stressed or overwhelmed, a manager with
emotional empathy would genuinely understand and share in the emotions, offering support,
reassurance, and encouragement.

c) Compassionate Empathy

Context: When an employee is going through a personal hardship, a manager with compassionate
empathy not only understands their emotions but also takes practical steps to offer resources,
flexibility, or additional support to help them navigate the situation.

10) What are the benefits accruing to a Business Manager if he is an empathetic person?
Ans(10)
a) Improved Employee Morale
b) Stronger Employee-Manager Relationships
c) Effective Conflict Resolution
d) Collaboration
e) Improved Employee Well-being
f) Enhanced Leadership Effectiveness

11) What is vulnerability? What are the characteristics of a vulnerableperson?

Ans(11)
• builds good relationships. Empathy can help you emotionally connect with team members
and identify their personal interests. ...
• It promotes teamwork. ...
• It supports work-life balance. ...
• It creates higher retention rates. ...
• It maximises productivity. ...
• It encourages innovation.

12) How does vulnerability enable the Business Manager to become a better Manager?

Ans(12) Being vulnerable creates a healthy and open work environment, where employees feel free
to share ideas and problems.

13) What is meant by negotiation? What are the contexts in which negotiation is required?

Ans(13) Negotiation is a strategic discussion between two parties to resolve an issue in a way that
both find acceptable.

14) What are negotiation skills? Discuss.

Ans(14) inherent qualities that help two or more parties agree to a common logical solution.
a) communication…
15) What are the preliminary things required for good negotiations?

Ans(15)
a) Preparation
b) Clear goals
c) Understanding the other party
d) Effective communication
E) Patience

16) What are the different types of negotiations? Explain.

Ans(16)
a)Distributive negotiation
b)Integrative negotiation
c)Team negotiation
d)Compromising
e)Multiparty negotiation
f)Persuasion

17) What is meant by persuasion? How is it achieved?

Ans(17) persuasion, the process by which a person's attitudes or behaviour are, without force ,
influenced by communications from other people.

18) Why is persuasion required in an organisation?

Ans(18) to sell products, get new clients, recruit new employees and increase productivity.

19) What is positive persuasion and negative persuasion? Which is better to be used? Give your
opinion.

Ans(19) Positive persuasive(convincing)messages, however, point out the good things that can
happen if people follow a course of action or if they follow the wrong path. Negative persuasive
arguments illustrate the bad things that may happen if people do not follow a particular course of
action or if they do the wrong thing.

20) Is it necessary to have common ideas? opinion

Ans(20)
Ultimately, the necessity of common ideas depends on the context and goals of the situation.
Shared understanding
Diverse perspectives
Effective communication

21) What is meant by differing in ideas? How does one achieve commonality in ideas?

Ans(21) An idea is a rough(hard)mental impression. It could be a thought, suggestion, opinion, belief

or intention. Concept stands for an understanding drawn from a particular fact or logic
• That's a great idea!
• I've had a brilliant idea!
• I knew this was a bad idea.
• The latest big idea is to make women more interested in sport.
 • The surprise party was Jane's idea.

22) What is relationship management? How is it useful in Supply Chain Management?

Ans(22) Supplier relationship management is used by supply chain professionals who regularly deal
with suppliers in areas such as procurement, project management and operations.

23) How can a Business Manager develop relationship management in his organisation? Discuss with
hypothetical examples.

Ans(23)
1 Strengthen Their Managerial Skills. ...
1. Create Effective Employee Engagement Programs. ...
2. Provide Immediate Positive Feedback. ...
3. Offer Quality Evaluations. ...
4. Experience Their Work. ...
5. Recommended Readings:

24) What is meant by receptiveness? Why is receptiveness required in an organisation?

Ans(24) able to receive. especially : open and responsive to ideas, impressions, or

In a leadership role, being receptive allows others the space for inspiration and growth

25) What is meant by receptiveness to feedback? Why is it necessary?

Ans(25) Receptivity to feedback entails being open to considering the information provided by the
feedback-giver and acting on it if change is warranted.
a) fosters effective communication
b) supports personal development and self-awareness.
c) growth mindset

26) What is meant by self-confidence? What are the different types of self-confidence?
Ans(26) Self-confidence is an attitude about your skills and abilities. It means you accept and trust
yourself and have a sense of control in your life.

six practices that form our self-esteem: living consciously, self-acceptance, self-responsibility, self-
assertiveness, living purposefully, and personal integrity.

a) General Self-Confidence
b) Task-Specific Self-Confidence
c) Social Self-Confidence
d) Body Confidence
e) Emotional Self-Confidence
f) Intellectual Self-Confidence

Th end

Thank you 🙂

All the best