BSBCMM511

Communicate with Influence

Assessment Task 1 Knowledge

BSB50420 Diploma of Leadership and Management
BSB50120 Diploma of Business

P a g e 1 | 27
 ASSESSMENT TASK 1 COVER SHEET

Candidate Number:

Candidate Name:

BSB50420 Diploma of Leadership and Management

Course
BSB50120 Diploma Of Business

Subject BSBCMM511 Communication with Influence

CANDIDATE DECLARATION
I hereby certify that:
 This assessment task is my own work based on my personal study/research and not the
work of another student and/or source.
 I have acknowledged all material and sources used to prepare this assessment task.
 I have not plagiarised or copied any part of this assessment task from the work of any
other student or source either. (I know the penalties for plagiarism include $200 re-
assessment fee)
 This assessment task has not previously been submitted.
 I am aware of the requirements set by my Trainer & Assessor.
 I have retained a copy of this assessment task for my own records.
 I have completed all my assessments, tasks & activities (on Moodle®) successfully.

Must Sign

Candidate’s
Signature
Date

Candidate instructions

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  This assessment must be based on where you work (or have worked most recently).

 This Assessment is designed to test the knowledge that you have acquired throughout
the unit. Use the following tips to help you answer the questions:

 Read each question carefully. Check with your trainer or assessor if you are not sure
what the question is asking.

 HINT: Use the questions from the assessment as subheadings to create a business style
report to answer your assessment

 Your response to each question should aim to provide enough information to answer the
question. In most cases, this can be done with just a few paragraphs. Don’t forget to refer
to attachments under the heading (question) applicable, e.g. ‘See attached email’.

Important: Your assessment must contain this coversheet and your own coversheet (for your
“report”)

Your answers & assessment submission must be professional in style (Business), content and
format. Maximum font size 11 points: Font Arial or Times New Roman; single spacing; clear
paragraphs with appropriate punctuation, spellchecking and final submission will need to be
proof-read. (i.e. few missing words or typo’s)

In particular:

 Use clear, non-discriminatory language

 use business-like language
 Avoid the use of jargon
 Write clearly using plain English
 Consider your target audience
 Ensure that your responses meet the needs of the target audience (in this case your trainer
or assessor).
 All of your work must be original.

Written answer question guidance

 The following written questions use a range of “instructional words” such as “identify” or
“explain”, which tell you how you should answer the question. Use the definitions below to
assist you to provide the type of response expected.
 Note that the following guidance is the minimum level of response required.

Analyse: when a question asks you to analyse something, you should do so in detail and identify
important points and key features. Generally, you are expected to write a response one or two
paragraphs long.
Compare: when a question asks you to compare something, you will need to show how two or
more things are similar, ensuring that you also indicate the relevance of the consequences.
Generally, you are expected to write a response one or two paragraphs long.
Contrast: when a question asks you to contrast something, you will need to show how two or
more things are different, ensuring you indicate the relevance or the consequences. Generally,
you are expected to write a response one or two paragraphs long.
Describe: when a question asks you to describe something, you should state the most

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 noticeable qualities or features. Generally, you are expected to write a response two or three
sentences long.
Discuss: when a question asks you to discuss something, you are required to point out
important issues or features and express some form of critical judgement. Generally, you are
expected to write a response one or two paragraphs long.
Evaluate: when a question asks you to evaluate something, you should put forward arguments
for and against something. Generally, you are expected to write a response one or two
paragraphs long.
Examine: when a question asks you to examine something, this is similar to “analyse”, where
you should provide a detailed response with key points and features and provide critical analysis.
Generally, you are expected to write a response one or two paragraphs long.
Explain: when a question asks you to explain something, you should make clear how or why
something happened or the way it is. Generally, you are expected to write a response two or
three sentences long.
Identify: when a question asks you to identify something, this means that you are asked to
briefly describe the required information. Generally, you are expected to write a response two or
three sentences long.
List: when a question asks you to list something, this means that you are asked to briefly state
information in a list format.
Outline: when a question asks you to outline something, this means giving only the main points,
Generally, you are expected to write a response a few sentences long.
Summarise: when a question asks you to summarise something, this means (like “outline”) only
giving the main points. Generally, you are expected to write a response a few sentences long.

Performance Evidence___________________________________________________
The candidate must demonstrate the ability to complete the tasks outlined in the elements,
performance criteria and foundation skills of this unit, including evidence of the ability to:
 participate in and lead at least two meetings
 prepare and make a presentation to two different groups.
In the course of the above, the candidate must:
 communicate with key stakeholders to position the business to best effect including:
 listening actively
 understanding information needs of others
 adapting communication to suit the audience
 identifying suitable platform for presentations
 presenting reliable information
 designing the presentation to meet the needs of the audience
 answering questions clearly and concisely.

Knowledge Evidence_______________________________________________________
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the
elements, performance criteria and foundation skills of this unit, including knowledge of:

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 industry, media and government organisations, events and communication channels that are
relevant to the organisation
 cross-cultural communication
 techniques for negotiation, mediation, conflict resolution and incident de-escalation
 structured and inclusive meeting procedures
 organisational policies and procedures relevant to:
 presenting and negotiating
 leading and participating in meetings
 making presentations
 communication tone, structure, style and impact on others
 relevant organisational policies and procedures on confidentiality of information.

Assessment Conditions____________________________________________________
Skills in this unit must be demonstrated in a workplace or simulated environment where the
conditions are typical of those in a working environment in this industry.
This includes access to:
 workplace documentation and resources relevant to performance evidence
 organisation information, including organisational structure, goals, objectives and plans.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational
education and training legislation, frameworks and/or standards.
To achieve competency for this unit:

 All assessment activities in this unit must be successfully completed.

 The student must achieve a SATISFACTORY result in all the assessment activities in
this unit to be deemed COMPENTENT.
 Students must perform to the standard as expressed by the competency standards of the
BSB Training Package.
Assessment Attempts and Resubmissions: ___________________________________
Students have up to three attempts to complete assessment tasks satisfactorily. If after the third
attempt the student has not completed the task satisfactory, you must make alternative
arrangements for assessment.
Alternative arrangements may include the student re-enrolling in the unit, participating in
additional training or attempting the task again at a later date, so the skills and knowledge can be
consolidated.
These arrangements should be in accordance with the RTO’s Procedures.

Depending on the task, resubmissions may require students to:

 Resubmit incorrect answers to questions (written tasks and case studies)
 Resubmit all or part of a project, assessor will provide appropriate feedback
 Redo a role-play after being provided with appropriate feedback about their original
performance
 An observation on a second or third attempt that were not completed satisfactorily the
first time, after being provided with appropriate feedback

The student will be provided with an appropriate timeframe in which to resubmit their work.
Providing feedback:

 Constructive feedback will be provided to the student on their performance during the
assessment period. Assessors are not to make any comments on actions undertaken
prior or after the assessment period.

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  Student will be provided with:
 Their assessment outcome.
 Clear and constructive feedback based on the assessment decision,
 The reasons underpinning your assessment decision.
 Information on ways of overcoming any identified gaps in competency revealed by the
assessment the opportunity to discuss the assessment process and outcome information on
reassessment and the appeals processes.
 An opportunity for reassessment if appropriate or requested by the candidate.
 The assessor will provide the student with an appropriate timeframe to resubmit the
assessment
 Information on appeal process as applicable to your organisation.

Reasonable Adjustment: ___________________________________________________

 Reasonable adjustment is any approved modification or allowance made in assessment

to accommodate a disability related function.
 Reasonable adjustment allows a learner with a disability to participate equitably in
assessment procedures and demonstrate required skills and knowledge.
 Adjustment could be made in the physical environment, the assessment strategies or
using assistive technology.
 Any adjustments made to the assessment must preserve the integrity of the assessment
outcome.
Ensure that you: __________________________________________________________

 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work, which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
Marking and Criteria guide:

Assessor and student must read this carefully before assessment.

 All parts of the assessment must be completed successfully in accordance with the guidance
provided in the Marking guide for the student to achieve competence in this unit.
 Students & assessors must note that professionally critical aspects/concepts must be
included (e.g.Development of key result areas and key performance indicators and
standards, coupled with regular and timely coaching and feedback, provide the basis for
performance management).
 All parts (criteria: e.g. meetings, role plays, performance action plan and written report.) in
the marking guide must be completed successfully for the student to achieve competence in
this unit.

Introduction

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 The assessment tasks for BSBCMM511 Communication with Influenceare outlined in the
assessment plan below.

 These tasks have been designed to help you demonstrate the skills and knowledge
that you have learnt during your course.
 Please ensure that you read the instructions provided with these tasks carefully prior
commencing your assessments.
 If you require further clarification, please ask your educator for support.

Assessment for this unit

The student must be assessed as satisfactory in each of the following assessment tasks to
demonstrate competence in this unit.

Evidence number Assessment method/ Type of evidence

Assessment task 1 Knowledge Questions

Assessment task 2 Practical Portfolio

Knowledge Assessment
You are required to:
 read the below Questions carefully
 complete all the required activities
 ask your educator to clarify any part of this assessment task that you
may require assistance with.
Preliminary Task
 Questions 1 and 2 of this Knowledge Assessment require you to refer to your
own workplace, its industry, and your work role/ position.
 For your assessor’s reference, identify the information required in the spaces
below.
 When answering Questions 1 and 2 you must refer to the information you
provided below.

Workplace/organisation
name:
Industry:
Your work role/ position:

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Question 1
Answer the following questions about communication channels relevant to
your organisation.

i. Identify the name of your workplace/organisation

ii. Identify the industry to which your workplace/organisation belongs to.

iii. Complete the table below about organisations relevant to your

workplace/organisation.
 Identify at least two media organisations that can help promote your
workplace/organisation.
 Identify at least two government organisations relevant to your
organisation.
 Identify at least two industry events that your organisation can
participate in.
 Identify at least two communication channels relevant to your
organisation.
 Explain how each of the identified information above is relevant to
your workplace/organisation.
Media Organisations Relevance to your
Workplace/Organisation

i.

ii.

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 Government Organisations Relevance to your
Workplace/Organisation

i.

ii.

Relevance to your
Events
Workplace/Organisation

i.

ii.

Relevance to your
Communication Channels
Workplace/Organisation

i.

ii.

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 Question 2
 Access your organisational procedures for conducting structured
meetings.
 Outline the steps for conducting structured meetings in your workplace.
Structured meetings refer to meetings that are formal and have pre-
determined topics to be discussed.

Steps in Conducting Structured Meetings in the Workplace

Question 3
 Access your organisational procedures for conducting inclusive
meetings.
 Outline the steps for conducting inclusive meetings in your workplace.
Inclusive meetings refer to informal meetings that do not necessarily follow an
agenda.

Steps in Conducting Inclusive Meetings in the Workplace

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 Question 4
In your own words, explain the importance of cross-cultural communication in
the workplace.
 Your response must be in 50 words or more.

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 Question 5
Complete the table below about communication techniques commonly used in the workplace.
a. Identify at least three techniques for each of the workplace communication processes listed below.
b. In your own words, explain how each identified technique is used in the workplace.
Your responses must be in 50 words or more.

Communication How each technique can be demonstrated in the

Technique
Process workplace

a. Negotiation i. Compete

ii. Compromise

iii. Collaborate

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 b. Mediation of conflict i.

ii.

iii.

c. Conflict Resolution i.

ii.

iii.

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 d. Incident de- i.
escalation

ii.

iii.

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 Question 6
Read the following case study scenarios about workplace communication.
 Answer the following questions about communication tone based on each
scenario.

Scenario 1
The marketing manager of Bounce fitness called for a meeting with their team
members to discuss ideas for promoting the organisation’s training services.
During the meeting, the manager must:
 Motivate the team members to share their thoughts or ideas
 Get at least one or two ideas from each team member
 Acknowledge and compliment the ideas
 Expound on interesting ideas
 Ask team members
 The manager uses an encouraging tone during the meeting to help get
ideas from the team members.

i. Identify the tone the marketing manager uses to inspire his team
members to share ideas.
1 assertive

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 Scenario 2
After the meeting with team members, the marketing manager sets up a
meeting with the CEO. He will be presenting the new marketing ideas in the
meeting. During the meeting, the manager will:
 Introduce the ideas, purpose, objectives, and advantages of each idea for
their training services,
 Avoid making statements irrelevant to the ideas being proposed.
 The manager uses a direct tone during the presentation to sound more
assertive and convincing while presenting ideas.

ii. Identify the tone the marketing manager used when presenting new ideas
to the CEO.
2 Assertive

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 Question 7
Complete the table below about communication styles below.
 Identify the four communication styles.
 In your own words, explain how each identified style is demonstrated in a
workplace.
 Your responses must be in 50 words or more.

How Each Identified Style is Demonstrated

Communication Style
in a Workplace

a.

b.

c.

d.

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 Question 8
 Read the following case study scenarios about workplace communication.
 Answer the following questions about communication structure based on
each scenario.

Scenario 1
Jack is part of the team of fitness instructors under Bounce Fitness. Every week,
the fitness instructors gather in the meeting room to discuss concerns their
clients have raised during the week. They all contribute solutions to solve the
concerns of the customers. Aside from that, they also discuss about possible
improvements they can implement for future tasks.

i. Identify the communication structure applied during the scenario.

Scenario 2
Stephanie is the General Manager of Bounce Fitness. She receives an instruction
to inform the employees about the new rule regarding office hours from the Vice
President. She relays this information to each of the Department Heads. The
heads will then relay the information to their respective team leaders, who will
then disseminate the information to their members.

ii. Identify the communication structure applied during the scenario.

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 Question 9
Bounce Fitness is a premiere fitness centre in Australia. Access the link below to
learn more about the following:
 Management of Electronic Information Protection Policies and
Procedures
 Privacy and Confidentiality Policy
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/
administrative-policy-procedures
Answer the following questions about information confidentiality based on the
documents accessed.

Access the Management of Electronic Information Protection Policies and

Procedures to answer questions a-c.

a. Identify the three electronic information covered under this policy.

i.

ii.

iii.

b. In your own words, briefly discuss how Bounce Fitness ensures the
protection of its electronic information.

c. Outline the three steps to follow if a breach of security in electronic

information occurred.

i.

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 ii.

iii.

Access the Privacy and Confidentiality Policy to answer questions d-f.

d. Identify at least four methods of collecting personal information based on

this policy.

i.

ii.

iii.

iv.

e. Identify the four instances when the personal information from Bounce
Fitness can be disclosed.

i. Only disclose personal information with a person’s consent or if the

person was told at the time of its collection that it would be
disclosed.

ii. Personal information may be disclosed if the disclosure is for a

purpose directly related to the original purpose of collection and the
person is unlikely to object.

iii. Personal information can be disclosed without a person’s consent in

order to deal with a serious and imminent threat to any person’s
health or safety.

iv. The person is involved in a serious crime.

f. Outline the six steps followed by Bounce Fitness in the event of loss of

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 personal information.

i. contain the data breach

ii. assess damage
iii. notify client
iv. review of policies and procedures and changes to reflect the
lessons learned from the review

v.

vi.

vii.

viii.

ix.

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 Question 10
Bounce Fitness is a premiere fitness centre in Australia. Access the link below to
learn more about the following:
 Policies and Procedures for Meetings
 Style Guide
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/
administrative-policy-procedures/
 Answer the following questions about conducting meetings based on the
documents accessed.

Access thePolicy and Procedures for Meetingsto answer questions a-f

a. Outline the four purposes of conducting staff meetings.

i.

ii.

iii.

iv.

b. Identify the two people who the Director can appoint to chair a general
meeting.

i. General Manager

ii. Department Supervisor

c. Outline the three steps to follow for minute-taking for centre or staff
meetings.

i. For general meetings, the minute-taker will be assigned by the head

of each team/department.

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 ii. Motions and resolutions must be documented in verbatim by the
minute-taker in a formal meeting.

iii. The manager will rewrite and adjust the agenda to ensure the
accurately the meeting event

d. Identify the person assigned to head negotiations during meetings.

Staff or centre meetings will be chaired by centre manager.

e. Outline the six steps to follow when negotiating during a meeting.

i. In the case that motions are to be discussed during the meeting, the
Chair will head proceedings for negotiations.

ii. When negotiating information or workplace arrangements, meeting

participants must immediately raise concern during meeting to raise
a motion

iii. . After discussion point is raised for negotiation, the meeting chair
must rule to resolve the motion.

iv. Once approved, chair is to clarify goal of the motion or point of

discussion to the participants and ask for acknowledgment of
understanding.

v. Participants must negotiate towards a resolution for the raised

motion. Participants are to raise a resolution to the motion as a
result of negotiation.

vi. Once resolution has been raised, participants are called to take a
vote.

f. Outline the five steps to follow when presenting during meetings.

i. Presenter must be informed that they will be presenting during the

meeting atleast seven days before the actual meeting to give them
time to prepare.

ii. Presenter must prepare any supplementary information they require

for the presentation, this includes PowerPoint presentations,
handouts, audiovisual aids, etc.

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 iii. Equipment required for the presentation must be reserved three
days before the presentation.

iv. Presenter must be in the venue of the meeting 10 minutes before

appointed time. This is so that the presenter can prepare all they
need to conduct the meeting.

v. Presenter must observe the following when conducting the

presentation ▪ Establish and maintain eye contact with your
audience and Speak using an even pace.
Access the Style Guide to answer question g-i.

g. Identify the reason Bounce Fitness provides pre-designed and formatted

PowerPoint presentations.
PowerPoint
Bounce Fitness provides PowerPoint presentation template to ensure
cohesion of visual identity and branding across all Bounce Fitness centres.

h. Identify the three situations when a PowerPoint presentation should be

used as a supplementary visual aid.

i. Staff meeting

ii. Client interaction

iii. On boarding / induction

i. Outline the three steps to take when creating a presentation using Bounce
Fitness’ PowerPoint template.

1. Once downloaded, select the title page and add images if required.

2. To duplicate the slide for including body text, go to the top menu bar then
Duplicate Slide’. This will create a new slide with the body page style.

3. your presentation considering using the following rules:

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 a. Limit content to at least two sentences or three to five bullet
points.
b. Use font sizes 30 pt or larger.
c. Limit font styles (italics, bold, underline) to at least one per slide.

Record of Assessment
Satisfactory Not
Assessment Activity Needs more evidence
Satisfactory

Did the student provide a sufficient and clear answer that addresses the suggested answer for the following
questions?
Knowledge Assessment Question 1
i.
ii.
iii.

Knowledge Assessment Question 2

Knowledge Assessment Question 3

Knowledge Assessment Question 4

Knowledge Assessment Question 5

a.
b.
c.
d.
Knowledge Assessment Question 6
Scenario 1.
Scenario 2.
Knowledge Assessment Question 7
Communication Styles
a.
b.
c.
d.
Knowledge Assessment Question 8
Scenario 1.
Scenario 2

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 Satisfactory Not
Assessment Activity Needs more evidence
Satisfactory

Knowledge Assessment Question 9

a.
b.
c.
d.
e.
f.
Knowledge Assessment Question 10
a.
b.
c.
d.
e.
f.
g.
h.

Assessor Declaration:

First Attempt Second Attempt Third Attempt

Assessor name

Assessor signature

Date

Assessment outcome: SATISFACTORY NOT SATISFACTORY

Resubmission NO YES

Date Resubmission must be handled in by:

Feedback:

Candidate result response

My performance in this assessment task has been discussed and explained to me.
The feedback that my educator provided to me will assist me to resubmit my assessment.

Student signature

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Date

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