ICT Authority

Telposta Towers 12th Floor, Kenyatta Ave

PO Box 27150 - 00100 Nairobi Kenya
Tel: +254 20 2089061/ 2211960 Fax: +254 20 2211960
www.ict.go.ke
[email protected]
VACANCIES
The Information and Communication Technology Authority (ICTA) is a State
Corporation under the Ministry of Information Communication and Technology. The
corporation was established in August 2013.

The Authority is tasked with rationalizing and streamlining the management of all
Government of Kenya ICT functions. Its broad mandate entails enforcing ICT
standards in Government and enhancing the supervision of its electronic
communication. The Authority also promotes ICT literacy, capacity, innovation and
enterprise in line with the Kenya National ICT Masterplan 2017.

The ICT Authority now invites applications from suitably qualified and experienced
persons with excellent academic credentials to fill the following positions to be
deployed in ICT Authority Headquarters in Nairobi.

DESCRIPTION REF GRADE POSITION TERMS OF

SERVICE
Principal ICT Officer – ICTA/DSS/O1/2022 5 1 CONTRACT
Network Engineering - NOC (3 YEARS)
Cost Accountant - NOC ICTA/DSS/O2/2022 6 1 CONTRACT
(3 YEARS)
Sales Officer - NOC ICTA/DSS/O3/2022 6 1 CONTRACT
(3 YEARS)
Business Development & ICTA/DSS/O4/2022 6 1 CONTRACT
Marketing Services Officer (3 YEARS)
- NOC
Senior Communications ICTA/COM/O5/2022 6 1 CONTRACT
Officer (3 YEARS)
Senior ICT Officer- ICTA/DSS/O6/2022 6 1 PERMANENT
Software Engineer
ICT Officer – Data Centre ICTA/DSS/O7/2022 7 1 PERMANENT
Administration
Assistant ICT Officer ICTA/DPS/O8/2022 7 2 CONTRACT
(3 YEARS)
Assistant Human Resource ICTA/DCS/O9/2022 8 1 PERMANENT
Management Officer
Driver ICTA/DCS/10/2022 9 1 PERMANENT

ICT Authority is an equal opportunity employer. Persons with disability and women are
highly encouraged to apply

The following documents will be required during application

1. Application Letter

2. Copy of Academic Certificates

3. Copy of Professional Certificates

4. Copy of Curriculum Vitae

5. Copy of National ID

A detailed analysis of the vacancies can be obtained from

www.icta.go.ke

Application is strictly online on

http://recruitment.icta.go.ke

Deadline for application is 14th June 2022

1.0 PRINCIPAL ICT OFFICER – NETWORK ENGINEERING – ICTA 5 (1 Position)

Job Purpose

The Network Engineers Officer will be responsible for Analyzing, designing, installing,
configuring, maintaining and repairing of network infrastructure and application
components. They will also provide direction, information, and recommendations
regarding network configurations and installations.

a) Job Specifications
Duties and responsibilities at this level will entail: -
(i) Advising government organizations on the technical issues regarding ICT
networks;
(ii) Supervising the implementation of ICT networks;
(iii) Ensuring network connectivity of all servers, workstations, telephony
equipment, fax machines, and other network appliances;
(iv) Ensuring optimal operation of all network hardware and equipment e.g.
routers and switches;
(v) Liaising with the government organizations to perform on-site analysis,
diagnosis, and resolution of complex network problems for a variety of end
users, and recommend and implement corrective solutions;
(vi) Managing, planning and maintaining network cabling;
(vii) Participating in managing all network security solutions;
(viii) Participating in server and security audits, and system backups and
recovery;
(ix) Liaising with the Security Division to install security programs to prevent
unauthorized access to privileged data and information, and oversee and
network security; and
 (x) Participating in the development and review of the network standard.

(b) Job Specifications

(i) At least five (5) years relevant work experience in Public or Private
institution;
(ii) Bachelor’s degree in any of the following: - Computer Programming,
Computer Science, Computer Engineering or related field from a recognized
institution;
(iii) Master’s degree in any of the following: - Computer Programming, Computer
Science, Computer Engineering or related field from a recognized institution
(iv) Professional Diploma/Certificate;
a) Entry (CCENT), 89
b) Associate (CCNA)
c) Professional (CCNP)
d) Expert (CCIE)
e) CompTIA A+
f) CompTIA Network+

(v) Certificate in Management Course lasting not less than four (4) weeks
from a recognized qualification; and
(vi) Shown merit and ability as reflected in work performance and results.

C) Competencies and Skills

(i) Good interpersonal skills
(ii) Proven analytical and problem-solving abilities.
(iii) Ability to effectively prioritize tasks in a high-pressure environment
(iv) Strong customer service orientation
(v) Experience working in a team-oriented, collaborative environment
(vi) People management skills
(vii) Leadership skills
2.0 COST ACCOUNTANT - JOB GRADE ICTA 6- (1 Position)

Job Purpose
Responsible for implementation of sound accounting and financial management
systems in line with Public Finance Management Act and International Public Sector
Accounting Standards
a) Job Description

The duties and responsibilities entail:

i. Target costing of the project, prepare margin analysis and trace costs back to
activities
ii. Develop cost accounting framework that facilitate reporting of contribution
margins;
iii. Preparation of the budget, control and periodic financial reporting;
iv. Monitor budget utilization to ensure efficient utilization of allocated funds and
alert management of any risks exposure;
v. Examine monthly expenditure controls and commitments to identify possible
budget deficits and alert management to allocate additional funds or control
expenditure;
vi. Review of financial procedures and policies in line with the regulations while
ensuring compliance with internal controls;
vii. Analyze, reconcile and maintain the general ledger accounts, while establishing
any un reconciling items;
viii. Prepare monthly journal entries and adjustments, including supporting
document documentation and appropriate descriptions;
ix. Prepare and analyze income statement and balance sheet schedules for annual
audit;
x. Coordinate external and internal audits and ensure its effective
implementation of recommendation;
xi. Preparation and submission of financial, accounting and management reports
on weekly, monthly, quarterly and annually for decision making
xii. Coordinate monthly cash books and bank reconciliations;
xiii. Preparation and management of weekly, monthly and annual cash flows
forecasting and reporting;
xiv. Revenue collection, reconciliation and reporting

b) Job specification
i. For appointment to this grade, a candidate must have:
 ii. Bachelor’s degree in Commerce, Accounting, Economics or Business
Administration, or related field
iii. Certified Public Accountant of Kenya (CPAK)
iv. At least three (3) years’ work experience, in a Private or Public Sector;
v. A member in good standing of the Institute of Certified Public Accountants of
Kenya (ICPAK)
vi. Proficiency in computer applications;
vii. Demonstrated results in work performance; and
viii. Meet the requirements of Chapter Six (6) of the Constitution

c) Competencies and Skills

i. Negotiation and communication skills
ii. Management skills
iii. Analytical skills
iv. Knowledge of accounting packages
v. Attention to details
vi. Problem solving skills

3.0 SALES OFFICER - ICTA 6 (1 Position)

Job purpose
The Sales Officer will be responsible for sales focusing on new customer acquisition,
customer retention and growth opportunities with current customer base.

The Sales Officer will be in daily contact with current and prospective customers
within the assigned. The incumbent will manage opportunity and up-selling current
accounts and will solicit new business opportunities in the region.

Working closely with the technical teams, to support all sales needs, and will drive
growth in the market.

a) Job Description

i. Build and maintain client relations

ii. Work with the internal department such as Network Operations Centre to
engage the audience and clients more deeply
iii. Meet and exceed KPIs and sales targets
iv. Follow organization policies and regulations that affect the sales department
v. Proactively pursue new business and sales opportunities
vi. Solve problems for clients and customers by developing innovative and tailored
sales solutions
vii. Tracking the sales goals and reporting results as necessary
viii. Evaluating sales practices and processes to see if they’re having the desired
impact
ix. Promoting organization products
x. Proactively assess, clarify, and validate customer needs on an ongoing basis
xi. Maintain high customer satisfaction ratings that meet company standards

b) Qualifications:
i. Bachelor’s degree in Business, Marketing or Business Information Technology or
equivalent from a recognized institution
ii. Three years (3) relevant work experience, strong experience and knowledge in
the IT Security and/or Networking market
iii. Experience in a complex sales environment, managing demanding customer
accounts
iv. Confident self-starter with integrity and accountability; an exemplary track
record of consistent achievement in a start-up experience is a plus
v. Highly competitive, and entrepreneurial individual with a desire to tackle
challenging opportunities
vi. A passion for winning, a strong aptitude for business strategy and excellent
collaboration skills

c) Competencies
i. Outstanding oral and written communication skills
ii. Strong negotiation and managerial/leadership skills
iii. Decisive problem-solving ability and capability to assess people and situations
with accuracy
iv. Ability to deliver a clear and compelling value proposition to
customers/partners
v. Ability to thrive in a fast paced, start-up, team-oriented environment
vi. Demonstrated leadership skills

4.0BUSINESS DEVELOPMENT & MARKETING SERVICES OFFICER – ICTA 6 (1 Position)

Job Purpose

The Business Development and Marketing function shall entail - promoting and
acquiring business opportunities for the NOFBI commercialization; identifying
prospective clients for the Authority, initiating development and review of Marketing
Strategies
 a) Job Description

The duties and responsibilities of this grade comprise -

i. Coordinate development and review of Marketing policies, strategies and

programmes for NOFBI Commercialization;
ii. Design, develop and implement policies, procedures, methodologies and
quality standards to support introduction of new products, services and
innovations into the ICT Authority
iii. Lead implementation and realization of identified opportunities
iv. Continuous scanning of the business environment
v. Provide advice on pricing strategies
vi. Provide advice on market trends and dynamics;
vii. Oversee development and implementation of corporate marketing plans and
budgets for the Authority
viii. Drive stakeholders’ engagement to increase uptake and design of new
products based on established needs
ix. Monitor public perception about the NOFBI Commercial issues
x. Guide conduct of feasibility studies for new markets for the products
and services and making recommendations
xi. Develop performance targets for marketing services;
xii. Evaluate the effectiveness of all business development and marketing
activities
xiii. Undertake continuous analysis of competitive environment and consumer
trends
xiv. Facilitate research during product development stage to assess
responsiveness to customer requirements and inform modifications
before roll out
xv. Coordinate risk and quality management system

b) Job Specifications
i. A candidate for this grade must possess the following qualifications:
ii. Bachelor’s Degree in any of the following disciplines: - Marketing, Business
Management or equivalent qualification from a recognized institution
iii. At least three (3) years relevant work experience in commercial operations
iv. CIM Diploma in Professional Marketing (Intermediate) qualification from a
recognized institution will be an added advantage
v. Be a member of a recognized and relevant professional body in good standing
vi. Proficiency in computer skills
vii. Confident, driven and dynamic leader
viii. Shown merit and ability as reflected in work performance and results
ix. Meet the requirements of Chapter 6 of the Constitution on Leadership and
Integrity
x. Good interpersonal skills

(c) Key Competences and skills

i. Risk Management
ii. Resource Management
iii. Knowledge Management
iv. Managing performance
v. Coaching

5.0 SENIOR COMMUNICATIONS OFFICER – ICTA 6 (1 Position)

Job Purpose

Public Communications officers will be responsible for corporate communication,

development of communication and branding strategy, media liaison, stakeholder
engagement, marketing, event management, website management and enhancing the
image of the Authority

a) Job Specification

An officer at this level will be responsible for a wide range of communication

activities which entail:

(i) Producing publications and all content (audio visual, graphic) services to
the ICT Authority;
(ii) Preparing and organizing forums, platforms where the ICT Authority
policies, programmes and projects are propagated and promoted;
(iii) Preparing, disseminating, analyzing and monitoring content for use in the
media, on the Authority’s digital platforms and making appropriate
recommendations pertaining to media issues;
(iv) Undertaking activities that enhance the Authority’s corporate image,
protocol and customer care
(v) Designing and editing documents, preparing presentations and liaising
with departments to curate content;
(vi) Maintaining an online information library and repository for use by the ICT
Authority;
(vii) Positioning the ICT Authority brand to ensure visibility;
(viii) Assisting in editing and production of the ICT Authority’s journal, newsletter
and other key publications and key IEC materials;
 (ix) Developing a publicity and public awareness framework that will enable the
ICT Authority to engage with the citizens/stakeholders and inform them
about its mandate for purposes of public awareness;
(x) Assisting in ensuring that the ICT Authority has in place internal
customer satisfaction measurement mechanisms;
(xi) Editing the ICTA publications/documents for quality control and editorial;
(xii) Monitoring image related issues such as public perceptions to pick any
negative issues touching on the ICT Authority; 324
(xiii) Coordinating lobby/advocacy forums;
(xiv) Undertaking activities that enhance stakeholder relationships;
(xv) Assisting in generating communication related documents, e.g polices,
strategies and communication plan; and
(xvi) Coordinating CSR activities; and
(xvii) Handling customer complaints, enquiries, concerns and queries.

b) Personal Specifications

an officer must have:

(i) At least three(3) years relevant work experience in Public or Private

Sector;
(ii) Bachelors degree in any of the following fields: - Communication, Public
Relations, Corporate Communication, Journalism, Mass Communications or
any other equivalent qualification from a recognized institution;
(iii) Certificate in Supervisory Skill Course lasting not less than two (2) weeks
from a recognized institution for diploma holders;
(iv) Meets the provision of Chapter Six of the Constitution;
(v) Excellent interpersonal and communication skills;
(vi) Certificate in computer application skills;
(vii) Demonstrated a clear understanding of the mandate of the ICT Authority
and the role of Public Communications in achievement of the same.

C) Competencies and skills

(i) Ability to write, edit and produce a variety of communications materials for
release to media and other stakeholders

(ii) Operating knowledge of multi-media communication equipment including

cameras, sound systems, visual projectors

(iii) Excellent communication and interpersonal skills

(iv) Excellent planning and organisational skills

(v) Attention to details

6.0 SENIOR ICT OFFICER – SOFTWARE ENGINEERING – ICTA 6 (1 Position)

Job Purpose

The System/ Software Engineers officers will be responsible of designing,

development and testing software’s/applications, auditing existing systems and
mitigations of potential technical risks and provide solution to the same. They will
ensure that the systems are in line with the required standards and are secure by
developing system access, monitoring, control and evaluation.

(a) Job Specifications

Duties and responsibilities will entail:-

(i) Participating in the entire lifecycle of cutting edge software , from design and
development to integration;

(ii) Participating in design and creation of engineering specifications for developing

systems/applications;

(iv) Participating in developing testing plans;

(iv) Participating in determining the development methodology to use and

documenting software requirements;

(v) Participating in business short-term planning sessions to ensure

understanding of business goals, direction and business requirements.
(vi) Translating business requirements into technical requirements;
(vii) Formulating and defining s2system scope and objective based on user needs
and understanding of business processes;
(viii) Developing, writing and communicates systems design, functional system
specifications and functional architect urinalysis;

(ix) Developing system test cases and validates test results during and analyse
testing results to ensure the solution meets the needs of the business; and

(ix) Investigating, resolving and escalating problems and developing

recommendations for resolution.
 (b) Personal Specifications

For appointment to this grade, an officer must have:-

(i) At least three (3) years relevant work experience in the public service or
Private service; 44
(ii) Bachelor’s degree in any of the following fields: Information and
Communication Technology (ICT), Computer Science, Electrical Engineering,
Computer Engineering, Computer Software/Computer Systems Engineering,
Information Systems, Mathematics or in any other ICT related discipline from a
recognized institution;

(iii) Relevant Certifications in Enterprise Applications/Database systems

development in any of the following fields:

a) SAP, Oracle, Microsoft,

b) C Programming Language Certified Associate (CLA),

c) C Certified Professional Programmer (CLP),

d) C Certified Senior Programmer (CLS),

e) C++ Certified Associate Programmer (CPA),

f) C++ Certified Professional Programmer (CPP),

g) C++ Certified Senior Programmer (CPS),

h) Certified Secure Software Lifecycle Professional (CSSLP), Microsoft Certified

Solutions Developer (MCSD),

i) Microsoft Technology Associate (MTA),

j) Oracle Application Express Developer Certified Expert (Oracle APEX),

k) Oracle Certified Java certifications at the Associate,

l) Professional (OCP),

m) Master (OCM) and Expert (OCE),

n) Red Hat Certified JBoss Developer – RHCJD,

o) Scrum Alliance Certified Scrum Developer (CSD),

 p) Java, C, C++, PHP, Objective-C, Perl and Python,

q) Oracle Certified Associate (OCA):

r) Java SE Programmer,

s) Oracle Certified Professional (OCP):

t) Java SE Programmer,

u) Oracle Certified Professional (OCP):

v) Java ME Mobile Application Developer.

(iv) Shown merit and ability as reflected in work performance and results.

(c) Competencies and Skills

(i) Analytical skills;

(ii) Project management skills and ability to prioritize

(iii) Excellent organizational skills

(iv) Problem Solving

(v) Proven leadership skills

(vi) Attention to details

7.0 ICT OFFICER – DATA CENTRE ADMINISTRATION – ICTA 7 (1 Position)

Job Purpose

The Data Centre Administrators will be responsible for planning designing and
implementation of secure common data centres.

(a) Job Specifications

Duties and responsibilities at this level will entail:-

 (i) Ensuring all data Centre equipment is powered off/on in a controlled
manner as per documented procedures during planned outages;
(ii) Monitoring the data center environment and resources (power, cooling and
space) and all other equipment to;
(iii) Liaising with data center Engineers in configuring client requirements;

(iv) Documenting operational procedures in data center;

(iv) Maintaining a full register of data center equipment;

(v) Assisting resolving data center requests/faults logged;

(vii) Working closely with 3rd party service providers on data center management;

(viii) Participating in the monitoring of data center cyber security threats;

(ix) Participating in creating and implementing (including testing) Business

Continuity and Disaster Recovery plans for Government data centers; and

(ix) Participating in the development and review of the network standard.

(b) Personal Specifications

For appointment to this grade an officer must have:-

(i) Bachelors degree in any of the following:- Internet Technology,

Management, Computer science or related field from a recognized
institution; and

(ii) Professional Diploma/Certificate

a) CDCMP

b) CCNP

c) VMWare Certified Professional (VCP6-DCV)

d) DC Certified Associate

e) BISCI

(c) Competencies and Skills

(i) Good interpersonal skills

(ii) Proven analytical and problem-solving abilities.

(iii) Ability to effectively prioritize tasks in a high-pressure environment

(iv) Strong customer service orientation

8.0 ASSISTANT ICT OFFICER – ICTA 7 (2 Positions)

Job Purpose

This is the entry grade for this cadre. An officer at this level will work under the
guidance of a senior officer.

(a) Job Specifications

(i) Maintaining support systems and training of users;

(ii) Maintaining of Information Communication Technology equipment 266 and

associated peripherals;

(iii) Maintaining data protection system;

(iv) Installing and supporting servers;

(v) Installing and deployment of relevant hardware and software;

(vi) Providing user support and training users; and

(vii) Performing technical, systems and user documentation.

(b)Personal Specifications

For appointment to this grade, an officer must have: -

(i) Bachelor’s degree in any of the following disciplines: -

Computer Science, Information Technology, Business Information Technology

or its equivalent qualification from recognized institution; and

(ii) Meets the requirements of Chapter Six of the Constitution.

(c) Competencies and Skills

 (i) Good written and oral communication skills; good interpersonal skills
(ii) Ability to conduct research into enterprise networking issues and products
as required
(iii) Proven analytical and problem-solving abilities.

(iv) Ability to effectively prioritize tasks in a high-pressure environment

(iv) Strong customer service orientation

(vi) Experience working in a team-oriented, collaborative environment

9.0. ASSISTANT HUMAN RESOURCE MANAGEMENT OFFICER – ICTA 8 (1 Position)

Job Purpose

Human Resource Officers are responsible for the management of the Human Resources
function; including formulation, periodic review and implementation of HR policies;
compensation and benefits; staff training and development (competent and
productive workforce); employee industrial relations; and performance management.

a) Job Specifications

This will be the entry and training grade for this cadre. An officer at this level will
work under the guidance of a senior officer. Duties and responsibilities at this level
will entail:

(i) Issuing personal particulars forms and official secrets declaration forms to
newly recruited staff for filling;

(ii) Collecting and keeping bio data for newly employed staff;

(iii) Updating employees’ bio-data and ensuring integrity and safety of

information;

(iv) Responding to application for employment letters;

(iv) Acquiring and distributing staff employment cards;

(vi) Updating staff compliment and establishment;

(vii) Processing employee employment details;

(viii) Opening and closing official personal staff/general files;

 (ix) Compiling of staff attendance data;

(x) Processing and computation of all categories of leave;

(xi) Collecting and collating data for training needs analysis;

(xii) Maintaining relevant HR stamps;

(xiii) Sorting, filing and dispatching relevant HR mails and other correspondence
documents;

(xiv) Drafting routine correspondence; and

(xv) Participating in updating the HR Information System.

b) Personal Specifications

For appointment to this grade, a candidate must have: -

(i) Diploma in Human Resource Management, Human Resource Development,

Industrial Relations, Labour Relations or any other relevant and equivalent
qualification from a recognized institution;

OR

(ii) Certified Public Secretaries Part II;

(iii) Meets the provision of Chapter Six (6) of the Constitution; and

(iv) Certificate in computer application skills from a recognized institution.

c) Competencies and Skills

(i) Communication;

(ii) Working with people;

(iii) Applying technical expertise;

(iv) Customer and stakeholder orientation

(v) Drive for results;

(vi) Attention to details

10.0 DRIVER – ICTA 9 (1 Position)

Job Purpose

Drivers are responsible for ensuring that all vehicles are maintained in good order to
ensure smooth mobility of employees of the Service.

(a) Job Specifications

This is the entry grade for this Cadre. Duties and responsibilities at this level will
entail:

(i) Maintaining work tickets for the vehicle assigned;

(ii) Driving the vehicle as authorized;
(iii) Maintaining security of the vehicle on and off the road, safety of the
passengers including baggage;

(iv) Maintaining cleanliness of the vehicle and submitting reports as required;

(iv) Carrying out routine checks on the vehicles’ cooling and oil systems,
electrical systems, tyre pressure and brakes; and

(vi) Detecting and repairing minor malfunctioning.

(b)Job and Personal Specifications

For appointment to this grade, a candidate must:

(i) Have Kenya Certificate of Secondary Education mean grade D (Plain) or its
equivalent qualification from a recognized institution;
(ii) Have four (4) years driving experience in a reputable organization;

(iii) Have a current Driving License free from current endorsements and valid for
any of the classes of vehicles which the candidate is required to drive;
(iv) Have attended a First Aid Certificate Course lasting not less than one week at
St. John Ambulance or Kenya Institute of Highways and Building Technology
(KIHBT) or any other recognized institution;

(v) Be in possession of a valid certificate of Good Conduct from the National

Police Service;
(vi) Have passed the suitability test for Drivers;

(vii) Have passed Occupational Trade Test III for drivers;

(vii) Have good interpersonal and communications skills;

(ix) Have knowledge of computer operations;

(x) Meets the provisions of Chapter six of the Constitution; and

(xi) Be of proven integrity, transparency and accountability.

( c) Competencies and Skills

(i) Communication;

(ii) Interpersonal Skills;

(ii) Time management;

(iv) Focus on Service delivery;

(v) Professional Skills;

(vi) Analytical Skills;

(vi) Disciplined; and

(viii) Ability to work under pressure