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Week 2 Types of Information Systems

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Week 2 Types of Information Systems

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sm65331
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Week 2:

TYPES OF INFORMATION SYSTEMS

lCT Skills for Efficiency, Collaboration, Cost Effectiveness and profit


maximization of Company
Most employers look for excellent ICT skills, Mobile communication
skills, computer Applications readiness and digital literacy, teamwork,
critical-thinking, research and commitment to learning, internet skills

© 2016. Cavendish University. Rights


Reserved

0
8/31/2021 © 2019. Cavendish University. Private and Confidential
Learning Objectives

1. List The different types of informations systems


2. Describe the different Information systems
3. Categorize information systems based of the
organization hierarchy

8/31/2021 © 2019. Cavendish University. Rights Reserved 1


Expert Systems or Knowledge Management
Systems ("KMS")
• exist to help businesses create and share information.
• These are typically used in a business where employees
create new knowledge and expertise - which can then be
shared by other people in the organisation to create
further commercial opportunities.
E.g.
• CasLegal
• Tele-medicine

Lecturer: cephas Zulu 2


Transaction processing systems (TPS)

• Designed to process routine transactions efficiently and


accurately.
• A business will have several TPS; for example:
• Billing systems to send invoices to customers
• Systems to calculate the weekly and monthly payroll and
tax payments
• Production and purchasing systems to calculate raw
material requirements
• Stock control systems to process all movements into,
within and out of the business

Lecturer: cephas Zulu 3


• Good examples include firms of lawyers, accountants and
management consultants.

• KMS are built around systems which allow efficient


categorisation and distribution of knowledge.

• For example, the knowledge itself might be contained in


word processing documents, spreadsheets, PowerPoint
presentations. internet pages or whatever.

• To share the knowledge, a KMS would use group


collaboration systems such as an intranet.

Lecturer: cephas Zulu 4


Transaction Processing Systems

• are designed to process routine transactions efficiently and


accurately. A business will have several TPS; for example:

- Billing systems to send invoices to customers


- Systems to calculate the weekly and monthly payroll and
tax payments
- Production and purchasing systems to calculate raw
material requirements
- Stock control systems to process all movements into,
within and out of the business

Lecturer: cephas Zulu 5


Office Automated Systems

• These are systems that try to improve the productivity of


employees who need to process data and information.
• Perhaps the best example is the wide range of software
systems that exist to improve the productivity of
employees working in an office (e.g. Microsoft Office XP)
or systems that allow employees to work from home or
whilst on the move.

Lecturer: cephas Zulu 6


Executive Support System ("ESS")

• is designed to help senior management make strategic


decisions.
• It gathers, analyses and summarises the key internal and
external information used in the business.
• ESS typically involve lots of data analysis and modeling
tools such as "what-if" analysis to help strategic decision-
making.

Lecturer: cephas Zulu 7


Management Information System ("MIS")

• is mainly concerned with internal sources of information.


• MIS usually take data from the transaction processing
systems and summarise it into a series of management
reports.
• MIS reports tend to be used by middle management and
operational supervisors.

Lecturer: cephas Zulu 8


Decision-support systems ("DSS")

• are specifically designed to help management


make decisions in situations where there is
uncertainty about the possible outcomes of
those decisions.
• DSS comprise tools and techniques to help
gather relevant information and analyse the
options and alternatives.
• DSS often involves use of complex
spreadsheet and databases to create "what-if"
models Lecturer: cephas Zulu 9
Customer Relationship Management System
(CRMS)

• “Thegenerally accepted purpose of


Customer Relationship Management
(CRM) is to enable organizations to
better serve their customers through
the introduction of reliable processes
and procedures for interacting with
those customers”. Which is as good a
definition as any.

Lecturer: cephas Zulu 10


• Customer Relationship Management (CRM) is an
approach to managing a company's interaction with
current and potential customers.
• It uses data analysis about customers' history with a
company and to improve business relationships with
customers, specifically focusing on customer retention and
ultimately driving sales growth.
• One important aspect of the CRM approach is the systems
of CRM that compile data from a range of different
communication channels, including a company's website,
telephone, email, live chat, marketing materials, and more
recently, social media

Lecturer: cephas Zulu 11


Learning Management System (LMS)

• This is a collection of systems used in the management of a


learning institution it includes:
1. Virtual learning environments
2. Enrolments systems
3. Initial diagnostic systems
4. Wikis
5. Accounting and Finance system
6. Online Library
7. Attendance, Academic progression and retention system
8. Timetabling systems
9. Results Management System

Lecturer: cephas Zulu 12


Human Resource Management System

• A HRMS is a combination of systems and processes that


connect human resource management and information
technology through HR software. A HRMS may help to
revolutionize a workplace.
• The automation of repetitive and time consuming tasks
associated with human resources management frees up
some of the companies most valuable employees and
allows the focus to shift to culture, retention, and other
highly impactful areas.

Lecturer: cephas Zulu 13


Bibliography

• http://tutor2u.net/business/ict/intro_information_system
_types.htm
• https://en.wikipedia.org/wiki/Customer_relationship_man
agement
• "Management Tools - Customer Relationship Management
- Bain & Company". www.bain.com. Retrieved 23
November 2015.
• Shaw, Robert (1991). Computer Aided Marketing & Selling.
Butterworth Heinemann. ISBN 978-0-7506-1707-9.
• https://www.hrpayrollsystems.net/hrms/

Lecturer: cephas Zulu 14


© 2016. Cavendish University. Rights
Reserved

8/31/2021 15
7/23/2017 © 2019. Cavendish University. Private and Confidential

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