COURIER MANAGEMENT SYSTEM

Submitted by

RAO HARSHA (RA2111047010241)

DHAMODARAN (RA2111047010231)

Under the Guidance of

Dr. SUMATHY G

In partial satisfaction of the requirements for the degree of

BACHELORS OF TECHNOLOGY
IN
ARTIFICIAL INTELLIGENCE

SCHOOL OF COMPUTING
COLLEGE OF ENGINEERING AND TECHNOLOGY
SRM INSTITUTE OF SCIENCE AND TECHNOLOGY
KATTANKULATHUR - 603203
April 2023
 ABSTRACT
Courier Management System (CMS) is a centralized software solution that helps courier companies
streamline their delivery process from order booking to final delivery. The CMS is designed to be
efficient, reliable, and cost-effective, providing customers with a high-quality courier service. The
CMS is composed of multiple modules, each of which performs specific tasks related to courier
delivery operations. The customer management module enables companies to manage customer
details, including their contact information, pickup and delivery addresses, and payment history.

The order management module allows companies to track courier orders and their status, assign
delivery personnel for each order, and monitor their performance. The courier personnel
management module enables companies to manage courier personnel details, including their name,
contact information, and delivery performance. The invoice and payment management module
enables companies to generate invoices and receipts for customers and manage payment
information. Finally, the reporting module enables companies to generate reports on daily, weekly,
and monthly deliveries, providing valuable insights into courier delivery operations.The CMS is
user-friendly and intuitive, with a simple interface that is easy to use. It is also scalable and
customizable, allowing companies to add or modify features according to their requirements.

iii
 TABLE OF CONTENTS

Chapter No. Title PageNo.

ABSTRACT 3

TABLE OF CONTENTS 4

LIST OF FIGURES 6

LIST OF TABLES 7

ABBREVIATIONS 8
1 INTRODUCTION 1

1.1 Introduction 1
1.2 Problem statement 1

1.3 Objectives 2
1.4 Scope and applications
1.5 General and Unique Services in the database application
1.6 Software Requirements Specification
2 LITERATURESURVEY 6
2.1 Existing system 6
2.2 Proposed system 7
3 SYSTEM ARCHITECTURE ANDDESIGN 8
3.1 Architecture Diagram 8
3.1.1 Front end (UI)design 9
3.1.2 Back end (Database Table) design 9
3.2 ER Diagram and Use case Diagram 10
4 Modules and Functionalities 12

4.1 Modules 12

4.2 Functionalities 12
5 CODING AND TESTING 13
5.1 Coding 13
5.2 Testing 21
6 RESULTS AND DISCUSSIONS 22
6.1 Outputs 22
6.2 Discussions 23
7 CONCLUSION AND FUTURE ENHANCEMENT 24

REFERENCES
iv
 LIST OF FIGURES

FigureNo. Figure Name PageNo.

3.1 Tier Architecture 8

3.2.1 ER Diagram for Inventory Management System 10

3.2.2 Use Case Diagram for Inventory Management System 11
6.1.1 Home Page for placing order 22
6.1.2 Product and Price Details 22
6.1.3 Customer and Order Details 23

v
 LIST OF TABLES

TableNo. TableName PageNo.

1. USER 16

2. REPORT 16

3. BRANCH 16

4. COURIER 16

5. TRACKER 16
 vi
ABBREVIATIONS
• CMS Courier Management System
• DBMS Database Management System
• DFD Data Flow Diagram
• BCIS Bachelor of Computer Information System
• JIT Just-In-Time
• DML Data Manipulation Language
• DDL Data Definition Language
• DCL Data Control Language
• CLR Common Language Runtime
• SSMSE Server Management Studio Express
• SQL Structured Query Language
 CHAPTER 1

1. INTRODUCTION

1.1 COURIER MANAGEMENT SYSTEM

Courier management system is a software application

designed to help businesses manage their courier and delivery operations
efficiently. It provides a comprehensive platform for managing the entire
delivery process, from order placement to final delivery, including tracking
and monitoring of the shipment's progress at every stage of the process. The
system is designed to streamline the entire delivery process, providing real-
time updates, and reducing the amount of time spent on manual data entry
and communication between various parties involved in the delivery
process. Additionally, courier management systems can help businesses
increase their customer satisfaction by providing better transparency and
visibility into the delivery process and allowing customers to track their
shipments in real-time. The system also helps businesses to optimize their
delivery routes, reduce delivery costs, and improve their overall operational
efficiency.

1.2 Problem Statement

After analyzing many existing CMS, we have now the

obvious vision of the project to be developed. Before we started to build the
application team had many challenges. We defined our problem statement as:

1
1.Manual Data Entry: The use of manual data entry in the delivery process can lead to
errors, which can cause delays and additional costs for businesses.

2. Inefficient Delivery Operations: Many businesses struggle with managing their

courier and delivery operations efficiently, leading to late deliveries, lost packages, and
dissatisfied customers.

3. Lack of Real-time Tracking: Customers demand visibility into their shipments, but
many courier companies still rely on outdated tracking methods that do not provide
real-time updates on the status of the package.

4. High Delivery Costs: Delivery costs are a significant expense for businesses, and
inefficiencies in the delivery process can lead to higher costs and lower profit margins.

5. Poor Communication: Lack of communication between the different parties

involved in the delivery process can lead to confusion, delays, and lost packages.

6. Security Concerns: With the increasing threat of theft and package tampering,
ensuring the security of packages during the delivery process has become a major
concern for businesses.

1.3 Objectives

The main objectives of Courier management are operational and financial. Listed below
are some of the main objectives of Courier management.

1.Improved Communication: A courier management system should provide an efficient

communication channel between different parties involved in the delivery process,
including customers, drivers, and warehouse staff, to ensure that everyone is on the same
page.

2
 2.Ensure Security: The system should have features to ensure the security of packages
during transit, including real-time monitoring and GPS tracking.

3.Scalability and Flexibility: The system should be scalable and flexible enough to
accommodate the growing needs of businesses and adapt to changes in the market.

4.Comprehensive Service Offerings: The system should offer a range of service offerings,
including different delivery options and modes of transport, to meet the diverse needs of
businesses and customers.

1.4 Scope and applications

Scope:

The scope of a courier management system is vast and covers the entire courier and delivery
process, from order placement to final delivery. It includes features such as order management,
real-time tracking, warehouse management, delivery scheduling, driver management, payment
management, and customer communication. The system aims to streamline the entire process,
reducing errors, increasing efficiency, and providing real-time updates and visibility into the
delivery process.

Application:

Courier management systems can be applied in a variety of industries, including e-commerce,

retail, logistics, healthcare, and manufacturing, among others. They are ideal for businesses that
rely heavily on delivery services and require efficient and reliable delivery processes. The system
can be used by both small and large businesses, and its application can range from managing
local deliveries to international shipments. Additionally, the system can be customized to meet
the specific needs of different businesses, including providing different delivery options,
payment methods, and reporting capabilities.

3
1.5 General and Unique Services in the database application

General Services:

1. Order Management: The system should allow businesses to manage and track their
orders from creation to final delivery, including order processing, scheduling, and
dispatch.

2. Real-time Tracking: The system should provide real-time tracking of packages at every
stage of the delivery process, allowing businesses and customers to track their shipments
and receive updates on their status.

3. Delivery Scheduling: The system should provide businesses with the ability to schedule
deliveries and allocate resources efficiently, improving delivery times and reducing costs.

4. Payment Management: The system should allow businesses to manage their payment
processes efficiently, including invoicing, billing, and payment tracking.

5. Customer Communication: The system should provide businesses with an efficient

communication channel to keep their customers informed about the status of their
shipments, delays, and other relevant information.

Unique Services:

1. Route Optimization: The system should provide businesses with the ability to optimize
their delivery routes based on real-time traffic and other relevant factors, reducing
delivery times and costs.

2. Warehouse Management: The system should provide businesses with a comprehensive

warehouse management module, allowing them to manage their inventory efficiently and
accurately.

3. Multi-Carrier Integration: The system should provide businesses with the ability to
integrate with multiple carriers, allowing them to select the most efficient and cost-
effective carrier for each shipment.

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4. Package Scanning: The system should provide businesses with the ability to scan and
track packages using barcode scanners, improving accuracy and reducing errors.

5. Proof of Delivery: The system should provide businesses with the ability to capture
proof of delivery, including electronic signatures and photo confirmation, providing an
extra layer of security and accountability.

1.6 Software Requirements Specification

Software Requirements Specification (SRS) is a detailed document that outlines the

functional and non-functional requirements of a software system. Here are some of the key
sections that should be included in an SRS for a courier management system:

Introduction:
This section should provide an overview of the software system, its purpose, and its
intended audience.

Functional Requirements:
This section should outline the functional requirements of the software system, including
the features and capabilities it should provide. It should cover key areas such as order
management, real-time tracking, warehouse management, delivery scheduling, payment
management, and customer communication.
Non-functional Requirements:
This section should outline the non-functional requirements of the software system,
including performance, scalability, security, reliability, and usability. It should also cover
any regulatory or compliance requirements that the system needs to adhere to.
User Interface:
This section should provide a description of the user interface, including the layout, design,
and navigation
of the system. It should also describe any user interactions and workflows
System Architecture:
This section should provide an overview of the system architecture, including the hardware
and software components, and how they interact with each other. It should also cover any
third-party integrations that the system requires.
5
 CHAPTER 2
LITERATURE SURVEY
2.1 Existing system:
A literature survey is a comprehensive review and analysis of
existing literature and research related to a specific topic or domain. Here are some
key points to consider when conducting a literature survey for a courier
management system:

1. Identify Relevant Sources: Start by identifying relevant sources of information,

including academic journals, conference proceedings, books, technical reports, and
online resources. Use keywords and search terms that are specific to the domain of
courier management and logistics.

2. Evaluate the Quality of Sources: Once you have identified potential sources of
information, evaluate the quality of each source based on its relevance, credibility,
and validity. Look for sources that are peer-reviewed and published in reputable
journals or conferences.

3. Summarize Key Findings: As you review each source, summarize the key
findings, insights, and recommendations related to the topic of courier
management. Organize the findings based on common themes or categories to help
identify trends and patterns.

4. Analyze and Synthesize Information: Analyze and synthesize the information

you have collected to develop a comprehensive understanding of the domain of
courier management. Identify gaps in the literature and areas for further research.

5. Draw Conclusions and Recommendations: Based on your analysis and synthesis

of the literature, draw conclusions and develop recommendations for the design
and implementation of a courier management system. Consider factors such as

6
 system architecture, functional requirements, non-functional requirements, user
interface design, and testing and deployment strategies.

6. Document Your Findings: Document your findings in a literature survey report,

including a summary of the literature, an analysis of key findings and insights, and
recommendations for the design and implementation of a courier management
system.

By conducting a thorough literature survey, you can gain valuable insights and
knowledge related to the domain of courier management, and use this information
to design and develop a high-quality and effective courier management system.

2.2 Proposed system:

These proposed systems can be integrated to provide a comprehensive courier

management system that helps manage the end-to-end delivery process, from order
creation to final delivery, and provide insights and reporting to help optimize performance
and improve customer satisfaction.

ADAVANTAGES
Improved Efficiency: A courier management system can help automate and
streamline many manual processes, such as order processing, dispatching, and
tracking, which can help improve overall efficiency and reduce errors.

Increased Visibility: A courier management system can provide real-time tracking

and monitoring of deliveries, which can improve visibility and provide customers
with accurate and up-to-date information about their shipments.
Enhanced Customer Service: A courier management system can help improve
customer service by providing real-time tracking information, proactive
communication with customers, and easy access to customer service representatives.

Reduced Costs: A courier management system can help reduce costs by optimizing
delivery routes, reducing fuel consumption, and minimizing manual labor
requirements.

Better Resource Management: A courier management system can help optimize the
use of resources, including vehicles, drivers, and warehouse space, which can help
improve overall resource management and reduce waste.
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 CHAPTER 3

3. SYSTEM ARCHITECTURE AND DESIGN

3.1 Architecture Diagram:

Figure 3.1 Tier Architecture

The design of the system architecture will also need to take into account the various user roles
and permissions that are required to manage the courier management system, as well as the
various interfaces and APIs that need to be developed to integrate with other systems and
services.

Overall, the system architecture and design for a courier management system will require careful
planning and consideration of the various technical and business requirements, as well as
ongoing monitoring and management to ensure the system continues to meet the needs of the
business and its customers.

8
3.1.1 Front end (UI)design:
Microsoft Visual Studio comes with Django Framework and
supports applications targeting Windows. It supports IBM DB2 and Oracle databases, in
addition to Microsoft SQL Server. It has integrated support for developing Microsoft
Silverlight applications, including an interactive designer.
The Djnago Framework provides a managed execution environment, simplified
development and deployment, and integration with a variety of programming languages,
including Visual Basic and Visual Python.
The command Object:

The command object is represented by corresponding classes: SQL Command. Command

object are used to execute commands to a database across a data connection. The
command objects provide three methods that are used to execute commands on the
database.

• Execute Non-Query: Executes commands that have no return values such as INSERT,
UPDATE AND DELETE.

• Execute Scalar: Returns a single value from a database query

• Execute Reader: Returns a result set by way of a Data Reader Objects.
3.1.2 Back end (Database Table) design:
An courier management system backend using SQL can be designed in many ways
depending on the specific requirements and business needs.
• USER Table: A user table is a database table that stores information about individual
users who have registered or created an account in an application
• Columns: Manager,workers,email Id
• Courier Table: This table stores information about all the suppliers who supply products
to the Courier
• Columns: name,customer,destination,id,status,deliever_by
• Report Table: A report table is a database table that stores information about various
reports generated by an application or system
• Columns: report,created,courier,id,report_id
• Branch Table: A branch table is a database table that stores information about various
branches or locations of a business or organization.
9
• Columns: id,name,manager,phone no,status
• Tracker Table: A tracker table is a database table that stores information about tracked
items, such as packages or shipments.
• Columns: id,tracker number,item_name,item_type

3.2 ER Diagram and Use case Diagram:

Figure 3.2.1 ER Diagram for Courier Management System

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Figure 3.2.2 Use Case Diagram for Courier Management System

11
 CHAPTER 4
4. Modules and Functionalities
4.1 MODULES:
A courier management system is a software application that helps courier and delivery
companies manage and track their daily operations. Here are some common modules and
functionalities that can be included in a courier management system:

1. Order Management: This module allows users to create and manage orders, including
entering sender and receiver details, shipment weight, and destination.

2. Tracking and Status Updates: This module allows customers and company employees to
track the progress of their shipments through various stages of the delivery process. This
includes real-time updates on the status of the shipment, such as when it has been picked
up, in transit, or delivered.

3. Route Optimization: This module optimizes the delivery routes to save time, reduce fuel
consumption, and increase efficiency. This can be achieved by calculating the shortest and
fastest route to reach the destination.

4. Fleet Management: This module helps companies manage their fleet of vehicles,
including assigning drivers and vehicles to deliveries, tracking fuel consumption, and
scheduling maintenance.

5. Customer Management: This module helps companies manage customer information,

including contact details, order history, and billing information.

Overall, a courier management system helps companies streamline their operations,

improve customer satisfaction, and reduce costs.

4.2 Functionalities:
Billing and Invoicing: This module provides billing and invoicing functionality, allowing
companies to generate invoices and receive payments from customers.
Warehouse Management: This module enables companies to manage their inventory in
warehouses, including tracking stock levels, receiving and dispatching orders, and managing
returns.
User Management: This module enables companies to manage user accounts, including
setting user roles and permissions to control access to sensitive information and ensure data
security.
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 CHAPTER 5
5. CODING AND TESTING
5.1 CODING:
Code Editor is where the logical were developed into code and kept safe in the
solution explorer. In solution explorer we kept every code file by creating the folder
and adding those files in a folder that are similar in nature. The main folder was the
Inventory Management System.

Logic:

Logic is the main component of any application portrayed through the

code. Every module in the application includes logic. Most of the logic are common
and understandable as we call 3-tier architecture-based system.

Code for Login page and validation:

def login_user(request):
if request.method=="POST":
email=request.POST.get("email")
password=request.POST.get("password")
try:
user=User.objects.get(email=email)
except:
return render(request,"login.html",{"error":"Check Email!"})
if user.check_password(password):
login(request,user)
if user.manager is False and user.worker is False:
return redirect('track')
elif user.worker is True:
return redirect('shipments')
else:

13
 return redirect('dashboard')
return render(request,"login.html")
LOGOUT PAGE
def logout_user(request):
logout(request)
return redirect('login')
SIGN UP PAGE
def signup(request):
if request.method=="POST":
username=request.POST.get("username")
email=request.POST.get("email")
password=request.POST.get("password")
try:

user=User.objects.create_user(username=username,email=email,password=password)
login(request,user)
return redirect('track')
except:
return render(request,'signup.html',{'error':'Change email or username'})
return render(request,'signup.html')
DASHBOARD PAGE
@login_required(login_url='login')
def dashboard(request):
if request.user.manager==True:
branch=Branch.objects.get(manager=request.user)
courier_all=branch.couriers.all().order_by('-created')
14
 pending=courier_all.filter(status='pending')
courier_all=courier_all.filter(status='Delivered')
if request.method=="POST":
client_id=request.POST.get("client_id")
try:
courier=Courier.objects.get(courier_id=client_id)
except:
return
render(request,'dashboard.html',{'couriers':courier_all,'error':"something went to
wrong"})
if courier is not None:
Tracker.objects.filter(courier=courier).update(present=branch)
courier.status="pending"
courier.save()
branch.couriers.add(courier)

return
render(request,'dashboard.html',{'couriers':courier_all,'branch':branch,'todays':pending})
else:
return HttpResponse("Not allowed")
SHIPMENTS PAGE
login_required(login_url='login')
def shipments(request):
branch=Branch.objects.filter(delivery=request.user)[0]
couriers=Branch.objects.get(name=branch)
couriers=couriers.couriers.filter(status="pending")

15
 if request.method=="POST":

client_id=request.POST.get("client_id")
try:
courier=Courier.objects.get(courier_id=client_id)
except:
pass
if courier is not None:
courier.status="Delivered"
courier.delivery_by=request.user.username
courier.save()
return render(request,'shipments.html',{'couriers':couriers})
TRACKER PAGE
@login_required(login_url='login')
def track(request):
if request.method=="POST":
id=request.POST.get("tracking-number")
try:
tracker=Tracker.objects.get(courier__courier_id=id)
except:
return render(request,'track.html',{'error':'Check id!'})
if request.user.id == tracker.courier.customer.id:
return render(request,'track.html',{'tracker':tracker})
else:

16
 return render(request,'track.html',{'error':'Not Allowed!'})
return render(request,'track.html')
MANAGER PAGE
@login_required(login_url='login')
def report_manager(request):
branch=Branch.objects.get(manager=request.user)
reports=branch.reports.all()
return render(request,'report.html',{'reports':reports})
REPORT PAGE

• Codes

class User(AbstractUser):
manager=models.BooleanField(default=False,null=True)
worker=models.BooleanField(default=False,null=True)
email=models.EmailField(unique=True,null=True)
REQUIRED_FIELDS = []

def _str_(self):
return self.username

class Courier(models.Model):
name=models.CharField(max_length=20)
customer= models.ForeignKey(User,
on_delete=models.CASCADE)
destination=models.TextField()

id=models.UUIDField(primary_key=True,default=uuid.uuid4,uniq
ue=True,editable=False)

courier_id=models.CharField(max_length=50,default=uuid.uuid4)
created=models.DateTimeField(auto_now=True)

17
 status=models.CharField(max_length=10,default="In Transit")

delivery_by=models.CharField(max_length=20,default=None,null
=True,blank=True)
def _str_(self):
return self.name[:20]

class Report(models.Model):
report= models.TextField(null=True)
created=models.DateTimeField(auto_now=True)
courier=models.ForeignKey(Courier,
on_delete=models.CASCADE,null=True)
customer= models.ForeignKey(User,
on_delete=models.CASCADE,null=True)

id=models.UUIDField(primary_key=True,default=uuid.uuid4,uniq
ue=True,editable=False)

report_id=models.CharField(max_length=50,default=uuid.uuid4)
def _str_(self):
return self.customer.username[:20]

class Branch(models.Model):
name=models.CharField(max_length=20)
manager=models.ForeignKey(User,
on_delete=models.CASCADE)
address=models.TextField()

id=models.UUIDField(primary_key=True,default=uuid.uuid4,uniq
ue=True,editable=False)

branch_id=models.CharField(max_length=50,default=uuid.uuid4)

couriers=models.ManyToManyField(Courier,related_name="couri
ers",blank=True)

delivery=models.ManyToManyField(User,related_name="delivery
s",blank=True)

reports=models.ManyToManyField(Report,related_name="reports
",blank=True)
18
 def _str_(self):
return self.name[:20]

class Tracker(models.Model):
courier=models.ForeignKey(Courier,
on_delete=models.CASCADE,null=True)
customer= models.ForeignKey(User,
on_delete=models.CASCADE,null=True)
present= models.ForeignKey(Branch,
on_delete=models.CASCADE,null=True)
def _str_(self):
return self.courier.name[:20]

@receiver(post_save,sender=Courier)
def create_tracker(sender,instance,created,**kwargs):
if created:

Tracker.objects.create(courier=instance,customer=instance.custom
er)

• ORCALE CODES

CREATE TABLE User (

id NUMBER(10) PRIMARY KEY,
username VARCHAR2(150) NOT NULL,
first_name VARCHAR2(30),
last_name VARCHAR2(150),
email VARCHAR2(254) UNIQUE,
password VARCHAR2(128) NOT NULL,
is_superuser NUMBER(1) DEFAULT 0,
is_staff NUMBER(1) DEFAULT 0,
is_active NUMBER(1) DEFAULT 1,
date_joinedTIMESTAMPDEFAULT CURRENT_TIMESTAMP,
manager NUMBER(1) DEFAULT 0,
worker NUMBER(1) DEFAULT 0
);

CREATE TABLE Courier (

19
 id RAW(16) PRIMARY KEY,
name VARCHAR2(20) NOT NULL,
customer_id NUMBER(10) NOT NULL,
destination CLOB,
courier_id VARCHAR2(50) DEFAULT SYS_GUID(),
created TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
status VARCHAR2(10) DEFAULT 'In Transit',
delivery_by VARCHAR2(20)
);

ALTER TABLE Courier ADD CONSTRAINT

FK_Courier_customer_id FOREIGN KEY (customer_id)
REFERENCES User(id);

CREATE TABLE Report (

id RAW(16) PRIMARY KEY,
report CLOB,
created TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
courier_id RAW(16),
customer_id NUMBER(10),
report_id VARCHAR2(50) DEFAULT SYS_GUID(),
FOREIGN KEY (courier_id) REFERENCES Courier(id) ON
DELETE CASCADE,
FOREIGN KEY (customer_id) REFERENCES User(id) ON
DELETE CASCADE
);

CREATE TABLE Tracker (

id RAW(16) PRIMARY KEY,
courier_id RAW(16),
customer_id NUMBER(10),
present_id RAW(16),
FOREIGN KEY (courier_id) REFERENCES Courier(id) ON
DELETE CASCADE,
FOREIGN KEY (customer_id) REFERENCES User(id) ON
DELETE CASCADE,
FOREIGN KEY (present_id) REFERENCES Branch(id) ON
DELETE CASCADE
);
20
 CREATE TABLE branches (
id NUMBER PRIMARY KEY,
name VARCHAR2(20) NOT NULL,
manager_id NUMBER NOT NULL,
address VARCHAR2(4000) NOT NULL,
branch_id VARCHAR2(50) NOT NULL
);

5.2 TESTING:

The purpose of software testing is to access or evaluate the

capabilities or attributes of a software program’s ability to adequately meet the

applicable

standards and application need. Testing does not ensure quality and the purpose of
testing

is not to find bugs. Testing can be verification and validation or reliability estimation.
The
primary objective if testing includes:
To identifying defects in the application.
The most important role of testing is simply to provide information.
to check the proper working of the application while inserting updating and deleting

the entry of the products.

21
CHAPTER 6 RESULTS AND DISCUSSIONS
6.1 OUTPUTS:

Figure 6.1.1 Home Page for sign up

22
Figure 6.1.2 Login page

23
Figure 6.1.3 Main administration

Figure 6.1.4 Report page for client

24
 Figure 6.1.5 Tracker page

Figure 6.1.6 Report View Page for Manager

25
Figure 6.1.7 Delivery Boy page

Figure 6.1.8 Manager Dashboard

26
6.2 DISCUSSION ABOUT OUTCOME:

A courier management system is a software solution designed to help

companies manage their courier services, from order management to delivery tracking.
The main goal of a courier management system is to streamline the entire courier delivery
process, from the time an order is placed to the moment the package is delivered to the
recipient.

The outcome of a courier management system depends on various factors, including the
specific needs of the business, the features included in the software, and the
implementation process.

27
 CHAPTER 7
7. CONCLUSION AND FUTURE ENHANCEMENT

7.1 CONCLUSION:
In conclusion, a courier management system is a valuable tool for businesses that rely on
courier services to deliver their products. By automating manual tasks, providing real-time
tracking and reporting, and optimizing delivery routes, a courier management system can
help businesses improve efficiency, increase productivity, enhance visibility, provide better
customer service, and save on delivery costs. The specific outcomes of implementing a
courier management system will depend on the unique needs of each business, the features
of the software, and the implementation process. However, overall, a courier management
system can be a significant asset to businesses looking to streamline their courier delivery
process and improve their bottom line.

7.2 FUTURE ENHANCEMENTS:

There are several potential future enhancements that could be made to a courier
management system to further improve its functionality and effectiveness. Here are a few
examples:
1. Integration with other systems: Courier management systems could be enhanced by
integrating with other systems, such as inventory management or e-commerce platforms.
This would enable businesses to seamlessly manage their delivery operations in
conjunction with other aspects of their business.
2. Artificial Intelligence: AI algorithms could be incorporated into courier management
systems to help optimize delivery routes, predict demand, and automate tasks such as
package sorting and routing.
3. Mobile Optimization: More and more people are using mobile devices to manage their
deliveries. Enhancements to the user interface of courier management systems to be more
mobile-friendly could improve accessibility and convenience for customers and
employees.

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4. Data Analytics: Advanced data analytics could be incorporated into courier management
systems to help businesses gain insights into their delivery operations, identify trends, and
make data-driven decisions to optimize their delivery process.
5. Sustainability Features: With an increasing focus on sustainability, courier management
systems could be enhanced by incorporating features that allow businesses to reduce their
carbon footprint by optimizing delivery routes, reducing vehicle emissions, and promoting
sustainable practices.
Overall, by incorporating these or other enhancements, courier management systems can
continue to evolve and improve to meet the ever-changing needs of businesses and
consumers alike.

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 REFERENCES

[1] VisualStudio Official Site:

https://msdn.microsoft.com/enus/library/dd492171.aspx

[2] https://docs.oracle.com/en/solutions/build-governance-app-
oraclepaas/create-front-end-application-using-visual-builder-cloud-
service1.html

[3] https://www.slideshare.net/DivyaBaghel111/synopsis-
oncouriermanagementsystem

[4] AMAZON,FLIPKART

[5] https://couriermanagement.pythonanywhere.com/login/

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