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Waitering Activity Rubric

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Nor Jessa Ann Pabualan
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15 views1 page

Waitering Activity Rubric

Uploaded by

Nor Jessa Ann Pabualan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Waitering Activity Rubric (FBS NCII)

Category Excellent Good Satisfactory Needs Score


Improvement
(4 points) (3 points) (2 points) (1 point)
Professionalism Always Usually Sometimes Frequently
maintains a maintains unprofessional; unprofessional;
professional professionalism; may be lacks courtesy
demeanor; polite and disrespectful or and respect.
consistently respectful most inattentive.
courteous and of the time.
respectful.
Knowledge of Demonstrates Displays good Limited Lacks
Menu extensive knowledge of knowledge of knowledge of
knowledge of menu items; can menu; struggles menu items;
menu items and answer most to answer unable to
specials; can questions. questions. answer
answer questions.
questions
confidently.
Service Serves Generally serves Occasionally Frequently slow
Efficiency customers customers in a slow; and inattentive;
promptly and timely manner; sometimes fails often neglects
efficiently; usually attentive to notice customer needs.
anticipates to needs. customer needs.
needs
effectively.
Communication Communicates Generally Communication Struggles to
Skills clearly and communicates is sometimes communicate;
effectively with well; minor unclear; may often unclear
customers and issues with misunderstand and confusing.
team members. clarity or tone. requests.
Teamwork Actively Works well with Occasionally Rarely
collaborates team members; works well with collaborates;
with team contributes to a the team; may negatively
members; good cause minor impacts team
promotes a atmosphere. disruptions. dynamics.
positive
working
environment.
Attention to Consistently Usually attentive Sometimes Frequently
Detail pays attention to detail; minor misses details; overlooks
to detail; errors may orders may be
ensures orders occur. incorrect.
are accurate
and complete.

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