“The General Banking Activities of Sonali Bank PLC”

Internship report.

Daffodil International University

Dhaka, Bangladesh
June, 2024

Prepared by:

Name: Md. Mehedi Hassan

ID: 201-10-518
Department of English

Supervised by:

Afroza Akter
Lecturer
Department of English
Faculty of Humanities and Social Science
Daffodil International University.
 Declaration of the intern:

I sincerely attest that the internship report I submitted to Daffodil International University's
English Department, titled "General banking activities of the Sonali Bank PLC," accurately
reflects my own original work. I have painstakingly written this report with the assistance of Ms.
Afroza Akter, Lecturer at Daffodil International University. I proudly announce that my
contribution satisfies a requirement toward earning my B.A. (Hons) in English.

Signature of the Intern

© Daffodil International University (i)

Letter of approval:

"This is to attest that Md. Mehedi Hassan, with ID 201-10-528, has successfully completed
his Project Paper as part of the Internship course (ENG 431) under my supervision.
Throughout his internship at Sonali Bank PLC, he has demonstrated dedication and diligence
in his work. I have maintained regular communication with him, providing assistance
whenever required. The content of his project report reflects his genuine effort and
exceptional performance. I extend my best wishes for his continued success and well-being in
the future."

Signature of the Supervisor

© Daffodil International University (ii)

Acknowledgement:

I give thanks to Allah for giving me the chance to write this report. Practical knowledge is an
integral part of education, which I acquired during my internship at Sonali Bank PLC. This
encounter gave me important knowledge about how the banking sector operates. Lastly, I
would especially like to express my gratitude to my esteemed supervisor, Ms. Afroza Akter,
for her invaluable advice and suggestions that helped me write my report. I express my
gratitude to Sonali Bank PLC's Muhammad Abdul Awal and Md. Shorifujjaman. I would like
to thank Allah for giving me the chance to write this report. Practical knowledge is an integral
part of education, which I acquired during my internship at Sonali Bank PLC.

© Daffodil International University (iii)

 Abstract:

The key objectives of the study, "General Banking Activities of Sonali Bank PLC," are to gain practical
knowledge and comprehend the inner workings of commercial banks. It focuses on developing
independent work abilities for corporate life, learning about common banking procedures, and
communicating ideas learned from the internship. Performing several departmental chores was part of
my internship in the general banking department. The experience emphasized the benefits and difficulties
of working in a professional setting and the value of supervision when solving problems. The study
outlines different bank operations, financial performance, and the author's personal internship
experiences, with a focus on how learned insights can be applied practically in future business ventures.

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 Table of Content:

Declaration of the intern ............................................................................................................. i

Letter of Approval ...................................................................................................................... ii
Acknowledgment ................................................................................................................. iii
Abstract .................................................................................................................................iv
Table ...................................................................................................................................... v
Chapter-1
1. Introduction........................................................................................................................ 2
2. Objective of the Report ...................................................................................................... 3
3. Significance of the Study ....................................................................................................4
4. Methodology ......................................................................................................................5
Chapter-2
5. Details of Institution ........................................................................................................... 7
6. Swot Analysis ................................................................................................................... 8
Chapter-3
7. Internship Experience........................................................................................................... 10
8. Activities of my Intern ......................................................................................................11
Chapter-4
9. Recommendation. ............................................................................................................ 13
10. Conclusions .................................................................................................................... 14
11. Appendices..................................................................................................................... 15
12. References ...................................................................................................................... 17

© Daffodil International University (v)

 Chapter-1

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 Introduction :

The paper, "General Banking Activities and Financial Performance Analysis of Sonali Bank
PLC," delves deeply into the nuances of Sonali Bank's operations while shedding light on the
financial performance environment. The General Banking department is the beating heart of
the banking ecosystem, coordinating essential banking operations that require careful long-
term planning in order to be managed effectively. Serving as the main point of contact for
clients, it establishes the foundation for long-lasting relationships between bankers and
clients, creating the conditions for continued loyalty and confidence. General banking, which
is frequently praised as the cornerstone, aims to establish a stellar reputation for the company
through exceptional service provision, going beyond simple profit maximization.

In the corporate sphere, financial performance is of utmost importance since it provides a

useful benchmark for evaluating an organization's policies and activities in monetary terms.
Profitability is the ultimate goal of any corporate activity, and strong financial results are a
good indicator of an organization's sound financial standing and operational efficiency. It
functions as a gauge of success, capturing the effectiveness with which an organization
overcomes obstacles and accomplishes its main goals.

The operational tapestry of Sonali Bank is made up of numerous roles, each of which is deeply ingrained
in the organization's identity. The scope of the research includes a detailed examination of SBL's profile,
a broad review of its banking operations, and a careful evaluation of its financial results. It also explores
SBL's SWOT analysis, revealing strategic imperatives and possible growth paths. This research aims to
provide stakeholders with important insights into Sonali Bank's financial condition and operational
dynamics by providing actionable recommendations and a definitive synthesis. It also charts a trajectory
for sustainable enhancement and growth.

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Objective of the report:

The purpose of the study is to examine the general banking activities of Sonali Bank PLC and
to provide a clear and insightful assessment of its financial performance. The study's particular
goals are:

1. In practical applications, theoretical knowledge and real-world learning collide.

2. Learn about the financial performance and operational style of Sonali Bank PLC.

3. Learn about the programs and offerings of the bank.

4. Examine the advantages and goals of general banking.

5. Outlining SBL's general banking systems.

6. To describe their plan, account, and services.

7. To elucidate SBL's financial performance.

8. Seek hands-on training for applications in the real world.

9. Look into banking divisions outside of general banking.

10. List issues facing banks and suggest fixes.

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Significance of the study:

The significance of studying Sonali Bank can be multifaceted. Firstly, it is one of the largest
and oldest state-owned commercial banks in Bangladesh, making it a crucial player in the
country's financial sector. Analyzing its operations, performance, and policies can provide
insights into the broader economic landscape of Bangladesh.

Additionally, studying Sonali Bank can offer valuable lessons in banking governance, risk
management, and financial regulation. Understanding its strengths and weaknesses can
contribute to improving banking practices and policies, not only within the bank itself but
also across the industry.

Moreover, given its role in serving various sectors of the economy, including agriculture,
industry, and trade, studying Sonali Bank can shed light on the bank's impact on economic
development and social welfare in Bangladesh.

In essence, studying Sonali Bank is significant for understanding its role in the economy, its
operational efficiency, and its contribution to national development.

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 Methodology:

With great care, the study was written, using primary and secondary data sources to give readers
a thorough insight of Sonali Bank. It examined many facets of the performance and operations
of the bank using a descriptive methodology. Primary Data Sources: Insightful conversations
with staff members and direct knowledge acquired from desk work at Sonali Bank served as the
primary sources of primary data. This made it possible to see things from a complex angle and
captured the difficulties and internal operations of the company. Secondary Data Sources:
Annual reports, various pertinent documents, and the Sonali Bank website were the sources of
secondary data. These records gave a more comprehensive background, including historical
information, financial indicators, and regulatory insights necessary for a comprehensive study.

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 Chapter-2

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Details of Institution:

Background of SBL
Sonali Bank, founded in 1972 after independence, became a public limited company on
November 15, 2007, under the Bangladesh Bank Nationalization Order.

Vision of SBL
A globally present banking leader, deeply committed to social responsibility.

Mission of SBL
Committed to providing diverse, high-quality products to enhance lives, create stakeholder
value, and foster socio-economic development.

Branches of sonali bank PLC

Sonali bank plc operates 1232 branches, including 2 abroad and 1230 locally.

Corporate profile of sonali bank:

Name of company: Sonali Bank Plc
Chairman: Ziaul Hasan Siddique
CEO & Managing Director : Afzal Karim
Status: Public Limited Complany
Authorised Capital: Taka 6000core
Paid-up Capital: Taka 4530 core
Number of employee: 18,187

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SWOT Analysis:

Here's a brief SWOT analysis for Sonali Bank PLC:

Strengths:
1. Established reputation as a leading bank in Bangladesh.
2. Extensive branch network across the country.
3. Strong government support and backing.
4. Diverse range of financial products and services.

Weaknesses:
1. Slow adoption of digital banking technologies.
2. Bureaucratic processes leading to inefficiencies.
3. Limited customer-centric approach compared to competitors.

Opportunities:
1. Expansion into new markets or segments.
2. Investment in digital banking to enhance customer experience.
3. Diversification of services to meet evolving customer needs.

Threats:
1. Intense competition from both traditional and digital banks.
2. Economic instability impacting loan portfolios.
3. Regulatory changes affecting banking operations.

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 Chapter-3

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Internship Experience:

joined the Savar Cantonment branch of Sonali Bank Plc on April 4, 2024, as an intern. Being
my first step into the corporate world, I was a little anxious on my first day of joining.I had
the good fortune to work with a group in the general banking department during my
internship, and their kindness, leadership, and support helped me gain a lot of confidence.
Each assignment was made doable and delightful by their persistent support and patient
explanations, which sparked a sincere interest in the operations of the general banking
industry. I found myself settling in with the department quite quickly, and I attributed its
importance to its direct involvement with a wide range of clients and its crucial role in
starting the bank's activities. I studied basic banking operations under their guidance,
including processing pay orders, clearing checks, creating accounts, managing account
formalities, and performing necessary verifications like AML and national ID. The priceless
abilities I gained from these experiences highlighted the department's crucial role in
contemporary banking and gave me a strong basis for my upcoming professional aspirations.
My coworkers' kindness and approachability created a welcoming atmosphere that was ideal
for learning, and their willingness to help whenever I needed it reinforced the value of
humility and teamwork in professional development. Even while I did occasionally run into
less understanding people, those interactions were few compared to the overwhelming
support and positivity I had at work.

Even though three months might not seem like enough time to fully understand the complexities
of banking, I gave my all to closing the knowledge gap between theory and practice. The
memories of the remarkable people I met serve as constant inspirations, and the experiences
gained during this time unquestionably provide as priceless stepping stones towards a bright
career trajectory. To sum up, I feel really privileged to have met and interacted with such
remarkable people throughout my internship. Their friendship, support, and guidance have had a
lasting impression, molding not only my career path but also my personal life with priceless
lessons and treasured memories.

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Activists in general banking department:

1. Guaranteeing the efficient operation of several account kinds, such as bond deposits, savings
accounts, current accounts, cash credit deposits, fixed deposits, short-term deposits, margin
deposits, and deposits in foreign currencies. making it easier to receive and distribute cash in
order to keep financial transactions running smoothly."
2. Efficiently managing cash payments and receipts."
3.Effectively overseeing transfer transactions.
4. Clearing out the house's activities."
5. Keeping up accounts with other banks and Bangladesh Bank."
6.Bill and check collecting."
7. Upkeep of safe deposit boxes."
8. Daily position with daily reporting to headquarters
9.Closing and transferring accounts."
10. The providing of customer support."
11.preserving relationships with customers.

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 Chapter-4

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Recommendation:

1. Enhance Internal Communication Improve communication channels within the bank to

ensure smoother operations and better coordination among staff.
2. Establish Robust IT Support Create dedicated IT departments to provide ongoing
technical support, resolving issues swiftly and enhancing overall efficiency.
3. Empower Officers Train and empower officers to handle technical problems
independently, reducing downtime and improving service delivery.
4. Improve Service Delivery Accelerate processing times for essential services like cheque
books and ATM cards to meet customer expectations and increase satisfaction.
5. Focus on Competitiveness Address customer dissatisfaction, offer competitive interest
rates, and pr

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 Conclusion:

Since its founding in 1972 and under the Bangladesh Bank Nationalization Order, Sonali Bank
PLC has been a vital component of Bangladesh's financial landscape. It has built a solid
reputation over the years for offering excellent services and goods that improve the lives of its
clients in a very cutthroat industry. Sonali Bank is leading the charge and is essential to
Bangladesh's economic progress as the country moves forward. In addition to its monetary
contributions, the bank has a strong commitment to corporate social responsibility, which
strengthens its influence on the general public and the economy. Sonali Bank is moving forward
at a rate that surpasses many of its competitors in the banking industry thanks to its proactive
attitude.

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 Appendices:

Reviewed Sonali Bank Limited's annual reports for the years 2015 through 2017 as well as
publications on financial performance analysis by Eshna Verma (2016) and Ali Matar & Bilal
Enizan (2018)."

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Reference:

Sonali Bank Limited Website

https://www.sonalibank.com.bd/
□ Bangladesh Bank Website https://www.bb.org.bd/
□ www.google.com

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