FOOD DELIVERY SYSTEM

“FOOD-BAZAR”

Final Year Project Proposal Submitted to the

NARAYANI MODEL SECONDARY SCHOOL
FACULTY OF DIPLOMA IN INFORMATION TECHNOLOGY
INSTITUTE OF TECHNICAL EDUCATION

Submitted by:
Name Registration Number
Rajesh Karki DIT-00167-021

In partial fulfillment of the requirement for the award of degree of

DIPLOMA IN INFORMATION TECHNOLOGY
Under the Supervision of
Mr. Suraj Shrestha
JULY,2024

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 TEAM MEMBERS

STUDENT SYMBOL REGISTRATIO ROLES

NAME NUMBER N NUMBER
Rajesh 17000150 DIT-00167- Developer
Karki 021

Internal Instructor
(Mr. Suraj Shrestha)
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 FOOD BAZAR
Introduction:
A food delivery service lets you order meals from local restaurants and have them brought to
your home or office. You usually use an app or website to look at different menus and choose
what you want to eat. After you make your selections, you place your order and pay online. The
restaurant then prepares your food, and a delivery person picks it up and brings it to your door.
This service is convenient for enjoying restaurant meals without going out. You can choose from
a variety of cuisines to suit your tastes and dietary needs. Some services even let you track your
delivery, so you know exactly when it will arrive.

Business Need:
People today are busier than ever and often don’t have time to cook or go out to eat. Whether due
to long work hours, hectic schedules, or working from home, many individuals and businesses
need a convenient way to get meals. Our project meets this need by offering a reliable food
delivery service that brings a variety of restaurant meals directly to people's homes or offices.
This service is especially useful for those who want to enjoy good food without the hassle of
cooking or dining out. It also helps local restaurants reach more customers and boost their sales
without needing more physical space.

Product Description:
Our project will create an easy-to-use food delivery service connecting customers with local
restaurants. Customers can use our mobile app or website to look at menus, choose what they
want to eat, and place orders. They can pay securely online using various payment methods.
After an order is placed, the restaurant will prepare the meal, and our delivery team will bring it
to the customer's location quickly and efficiently. Customers can track their order in real-time, so
they know exactly when their food will arrive. Our service will offer a wide range of cuisines,
including options for vegetarians, vegans, and people with specific dietary needs. Features like
customer reviews, personalized meal recommendations, and special deals will make the service
even more enjoyable and convenient.

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 Advantages and Disadvantages of Food Bazar Services
Advantages:

1. Convenience: You can order meals from home or work, saving time and effort since you
don't need to cook or go out to eat.
2. Variety: You have access to many different cuisines and dishes from local restaurants,
catering to different tastes and dietary needs.
3. Time-Saving: Ordering online is quick and easy, with fast delivery times, making it
perfect for busy people.
4. More Business for Restaurants: Restaurants can reach more customers and increase
sales without needing more physical space.
5. Real-Time Tracking: You can see exactly when your food will arrive with real-time
order tracking.
6. Special Features: You can enjoy customer reviews, personalized meal
recommendations, and special promotions or discounts.

Disadvantages:

1. Delivery Fees: The additional cost of delivery can be a downside, especially if the fees
are high.
2. Food Quality: Keeping food fresh and hot during delivery can be challenging,
sometimes resulting in less-than-perfect meals.
3. Delivery Delays: Delivery times can be affected by traffic, weather, or other issues,
leading to potential delays.
4. Limited Service Areas: Food delivery might only be available in certain areas, limiting
who can use the service.
5. Environmental Impact: The increased use of delivery vehicles can contribute to
pollution and a larger carbon footprint.
6. Cost and Health: Relying on food delivery can be more expensive than cooking at home
and might lead to less healthy eating habits.

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 Objectives of Food Bazar

Our project aims to make it easier for people to order meals from local restaurants and have them
delivered right to their door. We want to create a simple app and website where customers can
quickly choose their food, place their order, and track their delivery. The goal is to make
ordering food as smooth and enjoyable as possible.

We also want to help local restaurants by giving them a way to reach more customers and
increase their sales without needing to expand their physical space. By offering a range of
different cuisines and unique features, we plan to set ourselves apart from other food delivery
services. Additionally, we want to make sure our service is available in a wide area, so more
people can use it, and we’ll focus on delivering food quickly and maintaining high quality.

1. General Achievements:
o Convenience: This project aims to make it easy for people to order meals and
have them delivered right to their home or office, providing a more convenient
dining option.
o Better Experience: We want to improve the overall experience for customers
with an easy-to-use app, real-time tracking of their orders, and reliable delivery
service.
o Support for Local Restaurants: The project will help local restaurants reach
more customers and boost their sales without needing to expand their physical
space.
2. Motivation:
o Need for Convenience: We chose this project because more people are looking
for easy ways to get meals due to busy lives and changes like more remote work.
o Opportunity for Innovation: There’s a chance to stand out in the food delivery
market by making the service better and more user-friendly compared to existing
options.
o Helping Local Businesses: We’re motivated by the goal of supporting local
restaurants and helping them grow by providing them with a new way to reach
customers.
3. Products, Services, and Results:
o Food Delivery Website: We’ll create a simple website where people can view
restaurant menus, place orders, and pay online.
o Delivery Service: We’ll set up a team of reliable delivery drivers to ensure food
gets to customers quickly and accurately.
o Order Tracking and Support: The app will include features for tracking orders
in real-time and getting help if needed.
o Variety of Choices: The service will offer a wide selection of cuisines to suit
different tastes and dietary needs.
o Boost for Restaurants: Local restaurants will gain more exposure and sales,
helping them succeed in a competitive market.

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 Deliverables of Food Bazar
Our final product will include a range of features to make ordering food easy and enjoyable.
We’ll create a simple website where customers can browse menus, place orders, and pay
securely. Key features will include a search function for finding specific dishes or restaurants,
real-time tracking of orders so you know exactly when your food will arrive, and a secure
payment system.

The delivery system will optimize routes and schedules to ensure timely service. Customers will
have access to support via chat, email, or phone, and will receive personalized food
recommendations based on their past orders and preferences. The platform will also feature
customer reviews and ratings, promotions and discounts, and user profiles to save favorites and
track order history. Additionally, restaurants will have tools to monitor deliveries and coordinate
with drivers for accurate and timely service.

Features and Modules Included in Our Project:

1. Easy-to-Use Website: Simple interfaces for browsing restaurant menus, placing orders,
and paying securely.
2. Menu Browsing and Search: Tools to explore different restaurant menus and find
specific dishes or cuisines quickly.
3. Secure Payment Options: Various payment methods, including credit/debit cards and
digital wallets, with secure processing.
4. Order Tracking: A feature that lets customers see where their order is in real-time, from
preparation to delivery.
5. Delivery Management: Systems for planning delivery routes and schedules to ensure
timely service.
6. Customer Support: Help available through chat, email, or phone for any questions or
issues.
7. Personalized Recommendations: Suggestions for dishes and restaurants based on what
customers have ordered before.
8. Restaurant Dashboard: A tool for restaurants to update their menus, handle orders, and
keep track of sales.
9. Customer Reviews and Ratings: A way for customers to leave feedback and rate their
food and delivery experience.
10. Promotions and Discounts: Features for creating and applying special offers and
discounts to attract customers.
11. User Profiles: Accounts where customers can save their favorite restaurants, view their
order history, and set dietary preferences.
12. Delivery Tracking for Restaurants: Tools for restaurants to track the status of
deliveries and coordinate with drivers to ensure everything runs smoothly.

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 Problems
Current food delivery services often face several challenges. Delivery fees can be quite high,
which can discourage frequent use. Ensuring that food arrives hot and fresh is another issue, as
it’s difficult to maintain quality during delivery. Many services are limited to urban areas,
leaving those in rural or less populated regions without access. Delays in delivery are also
common due to traffic, weather, or operational issues. Personalization is often lacking, with few
platforms offering tailored recommendations based on individual preferences or dietary needs.
Customer support can be slow or ineffective, and local restaurants may struggle with managing
orders and visibility. Lastly, the environmental impact of increased packaging and delivery
vehicle use is a growing concern.

Current Market Solutions: In the current market, food delivery services generally offer a range
of options for ordering meals from local restaurants through apps or websites. These solutions
typically include features such as menu browsing, online payment, and order tracking. Major
players in the industry include companies like Uber Eats, DoorDash, and Grubhub, which
provide a broad selection of restaurants and fast delivery. However, many existing solutions face
issues such as high delivery fees, inconsistent food quality, limited geographic coverage, and
occasional delays.

Why This Problem Is Interesting: The problem is interesting because food delivery has
become an essential service for many people, especially given the increasing demand for
convenience and the shift towards more remote work and busy lifestyles. Improving this service
can address several pain points, such as ensuring timely and high-quality deliveries, offering
better customer support, and providing more personalized recommendations. Additionally, there
is an opportunity to support local restaurants more effectively and enhance their visibility and
sales without requiring them to invest heavily in additional infrastructure.

Possible Improvements to Current Solutions:

1. Lower Delivery Fees: Finding ways to reduce or subsidize delivery fees to make the
service more affordable for customers.
2. Enhanced Quality Control: Implementing better systems to ensure that food arrives hot
and fresh, possibly through improved packaging or faster delivery logistics.
3. Broader Geographic Coverage: Expanding service areas to reach more customers,
including those in underserved or rural locations.
4. Better Personalization: Offering more tailored recommendations based on users' tastes,
dietary restrictions, and previous orders.
5. Improved Customer Support: Providing more responsive and effective customer
service to quickly resolve issues and enhance the overall experience.
6. Support for Local Restaurants: Creating more robust partnerships with local
restaurants to help them reach a larger audience and streamline their order management.
7. Sustainability Initiatives: Introducing eco-friendly practices, such as reducing
packaging waste and using electric delivery vehicles to minimize environmental impact.

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 Benefits of Food Bazar
Our food delivery service offers several key benefits for users. It provides convenience by
allowing you to order from your favorite local restaurants without leaving your home or office.
You'll have access to a wide variety of dishes and cuisines, catering to different tastes and dietary
needs. You can track your order in real-time, so you'll know exactly when your food will arrive.
The service also offers personalized recommendations based on your previous orders, helping
you discover new favorites. Payment is secure and easy, with options to suit your preferences.
You might also enjoy lower delivery fees and special promotions that make the service more
affordable. The delivery is efficient, so you get your food quickly, and responsive customer
support is available to help with any issues. Plus, by using the service, you'll be supporting local
restaurants and contributing to the local economy. We also focus on eco-friendly practices to
reduce our environmental impact, such as using sustainable packaging and optimizing delivery
routes.

1. Convenience: Users can order meals from their favorite local restaurants without
leaving their home or office, saving time and effort.
2. Variety: Access to a wide range of cuisines and dishes from multiple restaurants,
catering to diverse tastes and dietary preferences.
3. Real-Time Tracking: Ability to track their orders in real-time, providing updates
on the status of their meal from preparation to delivery.
4. Personalized Recommendations: Tailored suggestions based on previous orders
and preferences, helping users discover new favorites.
5. Secure Payments: Multiple payment options with secure processing, ensuring a
safe and hassle-free transaction experience.
6. Cost Savings: Potential for lower delivery fees or special promotions and
discounts, making the service more affordable.
7. Enhanced Customer Support: Access to responsive customer support for
resolving issues quickly and effectively.
8. Time Efficiency: Quick and efficient delivery, allowing users to enjoy their meals
without the wait or hassle of cooking.
9. Support for Local Restaurants: Users contribute to the success of local
businesses by ordering through the platform, helping to boost the local economy.
10. Sustainability Initiatives: Features that focus on reducing environmental impact,
such as eco-friendly packaging and efficient delivery practices.

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 Success Criteria of Food Bazar
To ensure the food delivery service is ready for launch, it must meet these key criteria:

1. User-Friendly Design: The app and website should be easy to navigate for browsing
menus, placing orders, and making payments.
2. Functional Features: Menu browsing, order placement, secure payment processing, and
real-time order tracking must all work correctly.
3. Efficient Delivery: Delivery routes should be optimized, and orders should arrive on
time.
4. Effective Customer Support: Quick and helpful responses to user inquiries through
chat, email, or phone.
5. Personalization: Recommendations should be relevant based on users’ previous orders.
6. Restaurant Dashboard: Restaurants should be able to manage their menus and orders
easily.
7. Accurate Costs: Delivery fees and promotions must be applied correctly.
8. Environmental Practices: Use of sustainable packaging and efficient delivery practices.
9. Performance: The platform should perform well under regular use and be compatible
with major devices and browsers.
10. Bug-Free Operation: The service should be free from major bugs, with all issues
identified and resolved through thorough testing.

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 Deadline/Approach/Plan of Food Bazar
Work Breakdown Structure (WBS):

1. Project Planning
o Define project scope and objectives
o Create project timeline and milestones
o Allocate resources and assign tasks
2. Design Phase
o Design user interface (UI) and user experience (UX)
o Develop wireframes and mockups
o Finalize design specifications
3. Development Phase
o Frontend Development
 Build website interfaces
 Implement menu browsing, search, and order placement features
o Backend Development
 Set up server, database, and API integrations
 Develop secure payment processing and real-time tracking systems
o Delivery Management
 Implement route optimization and scheduling
o Customer Support System
 Develop chat, email, and phone support features
4. Testing Phase
o Conduct unit testing for individual components
o Perform integration testing to ensure components work together
o Execute user acceptance testing (UAT) to gather feedback

Development Plan and Approach:

1. Initial Planning
o Define requirements and set objectives
o Create a detailed project plan and timeline
2. Design Phase
o Complete UI/UX design and get approval
3. Development Phase
o Develop and test frontend and backend components
o Build and integrate delivery management and support systems
4. Testing Phase

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 o Perform thorough testing and resolve issues

Technologies to be Used:

1. Frontend Development:
o Mobile App: React Native or Flutter
o Website: React.js or Angular
2. Backend Development:
o Server: Node.js
o Database: MongoDB
3. Payment Processing:
o Stripe

Gantt Chart:

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 Cost/Budget
 Technology Costs:
o Development Tools: Mostly free (React Native, React.js, Node.js)
o Server Hosting & Database: $150-$800/month
o Payment Processing: 2.9% + $0.30 per transaction
o Deployment & Maintenance: $100-$500 initially, $100-$300/month ongoing
 Developer Costs:
o Frontend Developers: $200 - $500
o Backend Developers: $800- $1,000
o UI/UX Designer: $500 - $800
o Project Manager: $600 - $900

Total Development Costs: $2,500 - $4,000

Overall Budget Estimate:

 Initial Development & Setup: $2,500 - $4,000

 Monthly Operating Costs: $500 - $800

Deployment and Maintenance Strategy

Deployment:

1. Prepare: Test everything and plan deployment steps.

2. Deploy: Set up servers, upload the website, configure settings, and ensure domain and
security are in place.
3. Launch: Start with a soft launch for initial testing, then proceed to a full launch.

Maintenance:

1. Monitor: Track performance and errors.

2. Update: Regularly fix bugs, improve features, and adapt based on user feedback.
3. Support: Provide responsive customer service.
4. Secure: Conduct regular security checks and apply updates.
5. Backup: Regularly back up data and have a disaster recovery plan.

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