RISK REVIEWER

EMPLOYER RESPONSIBILITIES
ESTABLISH AND MAINTAIN A SAFE AND
SECURE WORKPLACE EMPLOYER RIGHTS OBLIGATIONS AND
RESPONSIBILITIES
Health, safety and security
- Providing safety training and clear
Ensuring the health, safety and security safety rules
of all people in a hospitality and tourism
organization is the single most - Encouraging a Health and Safety
important concern of all managers. Committee

A sad yet alarming fact is that 75% of - Maintaining an injury register

workplace accidents and injuries are
avoidable. - Adhering to all workplace agreements

By having sound health, safety and - Providing information and written

security practices in place, the pain, instructions in all appropriate
frustration and costs associated with languages.
injuries can be reduced, to the benefit
of all people. - Providing all necessary safety
equipment to perform the required
‘People’ does not just relate to ‘paying work
customers’ of our organization, it also
includes: - Maintaining a safe workplace for their
employees and monitoring health and
- Owners and managers safety issues
- Staff
- Suppliers - Equipment and machinery must be
- External community maintained and must conform to safety
standards
HEALTH SAFETY AND SECURITY OF ALL
PEOPLE IS ACHIEVE THROUGH: - Providing well-lit and ventilated places
to work
-Ensuring suitable safety and security
resources - First aid must be provided to all
employees when and where necessary.
- Training staff
DUTIES OF EMPLOYERS TO EMPLOYEE
- Identifying all potential risks and AND CONTRACTORS
hazards
- Providing and maintaining plant and
- Assessing risks and hazards systems of work

- Controlling risk and hazards. - Ensure the absence of risks to health

and safety connected with the use,
handling, storage and transport of plant
or substances - Cooperate with the employer
- Act professionally and responsibly at
all times
- Maintaining workplaces under their
management and control in a condition - Enforce health and safety issues to
that is safe and without risks others in the workplace

- Providing adequate facilities for the - Inform the employer of any breaches
welfare of employees of the regulations

- Providing employees with information, - Ensure a hygienic and safe

instruction, training or supervision environment in accordance with the
needed. individual’s responsibility and authority.

EMPLOYEE RESPOSIBILITIES SPECIFIC POLICIES AND PROCEDURES

- Working in a way that ensures Front Office

personal safety, and the safety of others
including colleagues and customers Policies and procedures may relate to:

- Using safety equipment in accordance - Taking reservations

with the manufacturer’s instructions - Checking in a guest
- Checking out a guest
- Using all safety equipment when and - Giving private information relating to
where required and in a correct manner guests
- Receiving payments
- Following all occupational health and - Currency exchange
safety regulations in-line with - Ordering supplies.
establishment requirements.
Restaurants
- Reporting accidents, injuries or illness
to the appropriate person Policies and procedures may relate to:

- Reporting any equipment in need of - Welcoming a guest

repair - Setting a table
- Taking an order
- Adhering to all workers compensation - Carrying food to a table
laws and regulations - Serving intoxicated people.

- Not interfering or getting in the way of Kitchens

a person who is trying to assist another
in need. Policies and procedures may relate to:
EXTENT OF RESPONSIBILITIES
- Washing hands
- Wearing clean uniforms
The employee must:
- Personal hygiene
- Time food can be displayed before assembly points
being disposed. 
SECURITY POLICIES AND PROCEDURES - The provision of security staff

Handling Cash - Standard practice of handing over
money immediately when faced by
- Procedures for moving cash within the thieves
premises 
 - Adhering to maximum patron numbers
- Removing notes from the register where applicable on licensed premises
when they get to a certain 
level - Conducting risk analyses of potential
 problem areas within the property with
- Protocols for registering money and a view to eliminating potential trouble
giving change to customers of danger spots.

- Banking of takings HEALTH AND SAFETY TRAINING

- Use of the on-premises safe BENEFITS OF HEALTH, SAFETY AND
 SECURITY TRAINING
- Procedures relating to the location,
storage and handling of change - Reduce injuries and amount of
 accidents in the workplace
- Specification of where cash registers 
should be reconciled at the end of the - Build and develop a positive health
shift to optimize security. and safety culture

Security of keys - Consistent focus on striving to improve
safety
- Restricting key access 
 - Identify, understand and respond to
- Signing for keys health and security risk factors and
 issues
- Using key safes 
 - Fulfil your moral and legal duties
- Policy forbidding the lending of keys 
 - Ensure your staff have the equipment,
- Policy forbidding the copying of keys knowledge and skills to handle issues
 
-Policy forbidding taking keys off the - Reduce overall work related accident
premises costs.

-Use of a master key system. PREPARING STAFF FOR EMERGENCIES

Security of people EMERGENCY ISSUE INCLUDE:

- Evacuation procedures and emergency

-Robbery TYPES OF HAZARDOUS SUBSTANCE
- Bomb Threats INLCUDE:
- Fire Solid – detergents, any hard substance
- Natural disasters common to the Liquid – boiling water, petrol, chemicals
region including hurricanes, cyclones Vapor – hot air, fumes from chemicals
and earthquakes Mist – steam.

- Serious illness or death of a person. Most people are normally exposed to
Hazardous Substances by:
IMPLEMENT PROCEDURES FOR
IDENTIFYING HEALTH, SAFETY AND - Direct contact with skin
SECURITY HAZARDS AND RISKS - Inhalation
- Eye absorption
PERFORMANCE CRITERIA FOR THIS - Ingestion.
ELEMENTS ARW :
BIOLOGICAL HAZARDS
- Conduct physical workplace
inspections - Infections
 - Bacteria
- Encourage staff to report workplace - Viruses
hazards and risks - Food poisoning.

- Analysis of internal records PHYSICAL HAZARDS

- Address risk identification at planning - Noise
and purchasing stages - Lighting
 - Electrical
- Monitor industry sources of workplace - Heat and cold
hazards and risks. - Dust
- Fire and explosion
HAZARD AND RISKS - Equipment
- Working space
TYPES OF HAZARDS
ERGONOMICS -relates to the applied
Most hazards will normally fit into six science of equipment design, as for the
distinct categories: workplace, intended to maximize
productivity by reducing operator
- Hazardous Substances fatigue and discomfort.
- Biological
- Physical ERGONOMICS
- Ergonomic
- Manual Handling - Tool design
- Psychological. - Equipment design
- Job and Task design
HAZARDOUS SUBSTANCES IN THE - Work station design
WORKPLACE - Occupational over use syndrome
 - The first step was hazard identification

MANUAL HANDLING - involves people - The second step was risk assessment
physically moving objects with or and analysis
without mechanical aids. Manual 
handling activities include: - The third step is controlling risk.

- Lifting Implementing risk control methods

- Carrying means putting in place the risk control
- Pulling options deemed most appropriate and
- Pushing. effective for the identified hazard.

PSYCHOLOGICAL HAZARDS HIERARCHY OF CONTROL

- Shift work ENGINEERING CONTROL - includes

- Work load plants or processes which:
- Stress
- Dealing with the public - Minimize the generation of risk
- Harassment - Suppress or contain the risk
- Discrimination - Limit the risk in should an event occur.
- Threat of danger
- Constant noise. PERSONAL PROTECTIVE EQUIPMENT
AND CLOTHING
APPLY RISK ASSESMENT ACTIVITIES
Personal protective equipment (PPE)
CAUSE INCIDENTS and clothing includes such things as:

- Inadequate training and supervision - Eye protection

 - Respiratory protection
- Environmental factors such as - Gloves and gauntlets
excessive noise, heat or cold - Safety shoes and boots
 - Protective clothing
- Excessive work or production - Head protection.
schedules
 IDENTIFY CAUSES OF INJURY,
- Incorrect work procedures ILLNESSES AND ACCIDENTS

- Blocked aisles or passages Types and causes of common injuries,
 illness or incidents
-Housekeeping problems.
- Manual handling
IMPLEMENTING RISK CONTROL - Slips, trips and falls
- Prolonged or repetitive work
MANAGE OF HAZARDS AND RISKS - Cuts and burns
- Workplace stress and occupational
STEPS TO DATE: violence
- Bullying
- Workplace chemicals
- Noise
- Infectious diseases.

SPRAIN - is injury to the soft part in the

ankle, knee, or wrist Use the RICE
procedure to treat sprain

1. Raise the limb

2. Ice apply ice or cold pad to the

injured area

3. Compress the injury with a bandage

or soft padding

4. Elevate the injured limb

RESPONDING TO ELECTRICAL BURNS

Electric Burns-result because of

exposure or contact with electrical
current, the factors involved are the
voltage, the body part exposed and the
duration of the exposure.

1. Find the source of the electricity and

turn it off.

2. Do not touch the electrical wire with

your hands.

3. Do not touch the casualty.

4. Protect yourself by standing on non-

conductive like a wooden chair.

5 Push the casualty away from the

electricity, or push the source of
electricity away from the casualty with
a non-conductive pole like a wooden
broom handle.

Treatment: Ensure the area is safe

before proceeding.