Facilitation Skills 2014
Facilitation Skills 2014
Skills Guide
Brainstorming
Working together
Participatory
Acknowledgements
The NWT Literacy Council gratefully acknowledges the financial assistance for
this Skill Builders for Young Parents project from the Department of Education,
Culture and Employment, GNWT.
The NWT Literacy Council is a territorial non-profit group that promotes and
supports literacy in all official languages of the NWT. Our program areas
include Aboriginal languages, family literacy, adult literacy and essential skills,
youth literacy, and plain language.
Contact the NWT Literacy Council for more information or to get copies of this
document.
July 2014
Table of Contents
Table of Contents
Introduction ............................................................................................... 2
A facilitator’s role ..................................................................................... 2
Knowledge and skills of a good facilitator ................................................ 3
Values and attitudes of a good facilitator ................................................. 4
Consider your audience ........................................................................... 4
Differences between teaching and facilitation .......................................... 5
Vary your learning activities ..................................................................... 6
Facilitation Tips ........................................................................................ 7
Make a safe place ................................................................................... 7
Do’s of facilitation .................................................................................... 8
Facilitator tools ........................................................................................ 9
Challenges for facilitators ...................................................................... 13
Introduction
This guide explains what a facilitator does and provides tips and tools to
help people successfully facilitate workshops. The guide is good for people
who are new to facilitation as well as those who are experienced
facilitators. You will find a range of activities that will help make your
workshop interesting and engaging.
The introduction section covers:
• A facilitator’s role
• Knowledge and skills of a good facilitator
• Values and attitudes of a good facilitator
• Consider your audience
• Differences between teaching and facilitating
• Vary your learning activities
A facilitator’s role1
1 http://www.omafra.gov.on.ca/english/rural/facts/95-073.htm#role
the confidence or may not consider what they know to be important. The
facilitator’s role is to build trust and respect between the members of the
group and to encourage discussion so everyone can learn from one
another.
With the proper facilitation skills and knowledge, you can help any group
achieve its goals efficiently and enjoyably.
An effective facilitator:
▪ Is well prepared.
▪ Thinks and acts creatively.
▪ Listens and observes.
▪ Uses visual aids effectively (overheads, flipcharts, etc.).
▪ Records ideas neatly.
▪ Asks probing questions.
▪ Thinks quickly.
▪ Acknowledges and responds to participants.
▪ Summarizes.
▪ Resolves conflict.
▪ Uses humour.
▪ Knows a variety of techniques for group discussions, including
problem-solving and decision-making.
▪ Designs or chooses appropriate group discussion techniques.
▪ Understands people and groups, and energizes the group.
Your audience, the people who will actually be part of the workshop, is
probably the most important piece of the puzzle here. You will need to
consider the following:
▪ What do they already know? What knowledge and skills do they
already have? What can they contribute to the workshop?
▪ Is the material relevant? Is the workshop and material relevant to
their needs? Is the material of interest to them?
▪ Will they come with a particular attitude? Were they forced to
come to the workshop? Are they only at the workshop because they
have to be there?
Teaching Facilitating
2 http://tilz.tearfund.org/webdocs/Tilz/Fac%20skills%20English/Facilitation%20_E.pdf
3 http://www.workshopexercises.com/Facilitator.htm#FacilitatorDefined
Facilitation Tips
As we have learned, facilitation is the art of guiding but
not leading, encouraging learning but not lecturing,
engaging but not directing. In this section are some
facilitation tips to help you facilitate effectively and
successfully!
This section covers:
▪ Make a safe place
▪ Do’s of facilitation
▪ Facilitator tools
▪ Challenges for facilitators
Dos of facilitation
Here are a few basic facilitation tips to help you deliver the workshops in
this program:
moment, but that you want to address later. In the beginning of the
training, explain what it will mean to “place questions in the parking lot.”
Make up a participant bag. In almost every workshop, there is a lot of
brainstorming and other types of activities that use markers, tape, scissors,
stickie notes, etc. Buy some large Ziploc bags and put all these items in the
bag. Give each participant a bag to use for the workshop.
Facilitator tools
Brainstorming
Brainstorming is a tool that helps a group to come up with as many ideas
as possible without worrying about the details. You can do brainstorms as
a large group or in small groups. Make sure you have flipchart paper and
markers for each group.
Go over the rules of brainstorming before you start:
▪ Speak one at a time.
▪ Listen to each other.
▪ No idea is a bad idea.
▪ No judgement is allowed.
▪ The more ideas, the better!
You might want to do a practice brainstorm with participants with
something fun. For example, you could ask participants to brainstorm all
the things you can do with duct tape.
Got several ideas and can't decide which one to go for? Simply list the
benefits and drawbacks of each idea and compare the results. This can be
done as a full group, or by asking pairs, or small groups, to work on the
pros and cons of one option and reporting back to the group.
Talking sticks
You can use a stick, or a feather, or almost any other distinctive object.
Place the talking stick in the centre of the group. Speakers take it from the
centre, say their piece and return it to the middle. Only the person holding
the talking stick is permitted to speak (you can set a time limit if
necessary). This tool allows people to consider and take their time in
voicing their views as they don't have to be afraid that someone else might
jump in. It also makes people conscious of when they interrupt others and
helps them to break the habit. Here is a list of agreements to follow:
▪ Only one person speaks at a time; everyone else listens.
▪ Everyone needs to listen respectfully while someone is speaking.
▪ No one will repeat anything they hear in the circle to others. What is
said in the circle stays in the circle.
▪ People should speak about the topic and not respond to what other
people in the circle have said.
Limited discussion
Questions
Most participants shy away from asking questions. Participants may be
scared to ask a “foolish” question and think they might be the only
confused person in the room. All questions are valid.
One way to encourage everyone to ask questions is to give everyone an
index card. Ask participants to write down a question they want
answered. Then ask participants to turn the card over so that the written
side is down and pass it to someone else. Participants continue passing the
cards in random fashion until you yell "Stop!" Make sure everyone has a
card. Now select a participant at random and ask her or him to read a
question from the card.
There are many challenges a facilitator faces when working with a group.
Taking control
One of the greatest difficulties that facilitators can face is the temptation to
take control of a discussion or change the process. This is often out of a real
desire to help the group move forwards. If we are used to a top-down
teaching style, and have not had the chance to observe good facilitators at
work, it can be very difficult to change our approach to sharing ideas.
Some ways for empowering participants are:
▪ Be patient.
▪ Listen to others and show that their opinions are valued.
▪ Be open to learning from the group so that information sharing is
multi-directional.
▪ Encourage the group to discover solutions for themselves and to
take responsibility for their own learning.
Difficult questions
You do not need to have all the answers, but it is important that you are
familiar with the subject material. It is okay to say that you do not know
the answer. Tell participants that you will find out the answer as best you
can and get back to them. Some ways of dealing with difficult questions
are:
▪ Prepare yourself for the workshop. Read over all the material you
will be presenting.
▪ Anticipate people’s questions where possible and think of possible
responses.
▪ Repeat the question for all participants. Maybe someone in the
group knows the answer.
4 http://tilz.tearfund.org/webdocs/Tilz/Fac%20skills%20English/Facilitation%20_E.pdf
Managing conflict
Sometimes people will have strong and conflicting ideas on a subject. Poor
relationships within the group will also affect the way the group works
together as a whole. A facilitator needs to be sensitive to possible
differences and tensions, and encourage people to work through these,
keeping their common goals and interests in mind. Some ways for
managing conflict are:
▪ Acknowledge the conflict.
▪ Try to establish the cause of the conflict.
▪ Help lead participants to a place of agreement, or to agree to
disagree.
▪ Use your group agreements to help you manage the conflict. Make
sure everyone is treating one another with respect and listening to
different points of view.
Introduction activities
C-U-E: Draw C-U-E on a flip chart. As you give directions, complete the
words to form “Common,” “Unique,” and “Expectation.” Ask each group
to select a recorder and a facilitator. Each group should try to identify one
thing that all members have in common. Encourage them to look for
something a bit uncommon—not “we all live in Yellowknife” or “we all
love children,”…but “we have all have teenagers,” or “we all love
mysteries.” Then groups should look for something unique about each
member of the group—something one person has done that no one else
has done. Finally, they should talk about what they expect to gain from
today’s session.
Pair introductions: Ask people to pair up with people they don't know or
know less well. One person interviews the other for three minutes, then
roles are swapped. Questions can include the reasons why the person is
Baggage claim: Give each participant a baggage card. Have them “pack
their bags” by writing five interesting facts about their lives on the bag.
Try to have them use facts that other people may not know about them.
This will make the game a little more difficult. Collect the cards.
Participants now have to pretend they are getting off a flight and they are
going to the baggage area to get their bag. Only they “accidentally” pick
up someone else’s bag. (In other words, they get someone else’s card.)
They then have to go around the room questioning the other participants
until they find out whose bag they have.
"Do You Know Me?": Each person is given a nametag and an index card.
The name tag has the name of another person in the group on it. Everyone
is told to circulate, meet, mix and mingle to gather information, insights or
stories about the person on their tag from group members. The opening
line "Do you know me?" is used to help generate clues and conversation.
The index card is to be used to write down the information collected. At
the end of a designated time - about 15 minutes, each participant
introduces their "name tag" and its person to the group.
Categories: Ask people a question like: How many siblings do you have?
They must roam around the room and get into a group depending on how
many siblings they have. Then give them a chance to chat. Other questions
are:
▪ What season do you like best?
you about yourself, with the group. ONE for each section of paper taken!
” NOTE: Facts can be basic…age, birthday, favorite movie, etc. - and a
concern for those who took A LOT of paper.
Pictograph mingle: This is a good activity if the instructor does not know
the participants but the participants know each other. Draw five things on
the board that are important to you. For example: a dog, a book, a plane, a
smiley face, and a dog team. Get participants to ask you questions about
these five things to find out more about you. For example: I miss my dog. I
love to read. I arrived yesterday on a plane. I am happy to be here. I really
want to go for a dog sled ride. Give participants a blank piece of paper,
and get them to draw five pictographs representing things they want to
chat about, or things that are important to them at the moment.
Name game: This is an easy and fun activity to help participants get to
know one another’s names. Everyone sits in a circle. Each person says their
name and a favourite food that starts with the first letter of their name. The
first person starts and then the second person must repeat the first
person’s name and favourite food and then say theirs. The next person has
to repeat the first two people’s name and food and then say theirs, and so
on.
What’s in your wallet?: Ask people to look through
their wallets or purses and find three things that they
can use to introduce themselves to others in the group.
Allow 2-3 minutes for each person to share their items.
You can do this as a whole group or in small groups.
Warm-up activities/energizers
The magic wand: You have just found a magic wand that
allows you to change three things in your life. You can change
anything you want. What would you change? Ask participants to
discuss why it is important to make the change. This activity
helps participants to learn about others' desires and frustrations.
Finish the sentence: Go around the room and ask each to person
complete one of these sentences (or something similar):
▪ The best job I ever had was...
▪ The worst project I ever worked on was...
▪ The riskiest thing I ever did was...
This is a good technique for moving on to a new topic or subject. For
example, when you start a session and you want everyone to introduce
themselves, you can have them complete this sentence: "I am in this group
because..." You can also move on to a new subject by asking a leading
question. For example, if you are doing a workshop on time management,
you could ask participants to complete this sentence: "The one time I felt
most stressed because I did not have enough time was...”
Sock toss: The group stands in a circle. The leader throws a sock to
someone and calls his or her name. This person throws the sock to another
person and calls their name. This continues until the sock is back with the
leader. He or she sends it around again, but begins to introduce additional
socks, so there are lots of socks flying!
Have you ever: Ask participants to stand up if they have ever done
certain things. You can make up your own list or you can use the one
below:
▪ Have you ever sung karaoke?
▪ Have you ever been without a shower for more than 2 weeks?
Change: This simple exercise makes people aware of the impact of change
and how they feel about it. Ask the participants to fold their arms. Then
ask them to fold their arms the other way round. Wait in silence for a few
moments before asking them to unfold their arms. Debrief by asking:
▪ How difficult was it to fold your arms the other way?
▪ What does it feel to have your arms folded the other way round?
▪ Did you have the urge to unfold and re-fold your arms again?
This is a great warm-up activity for goal setting or making changes in your
life.
Birthday line: Explain to the group that this is a nonverbal exercise. The
group is to form a single straight line, according to birthdays. For example,
persons with January birthdays will be at the beginning of the line, earliest
January dates first, followed in order by later dates. The line progresses by
months and days with December birthdays at the end. Persons with the
same birthday share the same place in line. You must communicate
nonverbally (no lip-reading or spelling in the dirt allowed). When the line
is completed, each person will shout out his/her birthday, beginning in
January.
▪ If you could visit any place in the world, where would you choose to
go and why?
▪ What’s the ideal dream job for you?
▪ What are your favorite hobbies?
People poems: Ask the participants to use the letters in their names to
create a poem. Each line begins with the letters of their name in order.
They need only one word in each line. The words must tell something
about themselves—for example, something they like to do, or a personal
characteristic. When they have finished the poems, ask them to share their
poem with the other participants. Participants may use a dictionary to help
them find words. You can also make up community poems describing
your community, using the letters in the name of your community. This
can also be used as an introductory activity.
For example: Catherine might write...
Carefree
Athletic
Tall
Humorous
Energetic
Red-haired
Intelligent
Nervous
Envious
I have never: Each person starts off with some candy. Going around the
circle, each person finishes the sentence "I have never..." Everyone who
HAS done what they have never done gives that person one of their
candies. This is a fun way to learn things you might otherwise not find out
about people. Some examples are:
▪ I have never gone ice fishing.
▪ I have never been to Calgary.
▪ I have never gone bungee jumping.
Top three: For a quick energizer, divide the participants into small
groups and ask them to come up with their top three of something and
have them rank the items in order of importance. It can be something
related to the meeting―such as the top three challenges they have at work,
or the top three gadgets they couldn't live without, or the top three foods
they look forward to during a specific holiday or season. At the end, ask
one person from each group to report the group’s list of three.
Boop: Break the group into teams of three to four people. Give
each group a balloon. Tell them to keep the balloon up using
their hands. Next, their elbows, next their feet, next their heads,
and so on.
Values discussion: Ask participants to find two people who are wearing
the same color as them. Have them find a spot where they can talk
together. Tell them they will be talking about some issues and you will
give them new topics every few minutes. Here are some samples:
▪ Talk about the most important thing you learned today.
Skilled hand exercise: Hand out paper and pens. Ask everyone to draw
around their hands and to write something they do well into each of the
fingers. Split into pairs. Take turns discussing things you do well and how
you acquired those skills. This exercise not only helps people find out
more about each other, but also develops people's confidence.
Duct tape project: Ask learners to work in pairs of two to three people.
Give each group a roll of duct tape and ask them to create something. Give
participants at least 20 minutes.
Follow the leader: Everyone gets in a line and puts their hands on the
shoulders of the person in front of them. Everyone except the first person
in line closes their eyes. The first person who is the leader leads everyone
around, and the group has to communicate and work as a team to avoid
obstacles.
Team building: Break participants into groups of three to four. Give each
group an assortment of material (lego, paper, scissors, glue, tissue paper,
pipe cleaners, etc.). Ask them to build the tallest building they can. Give
them 20 minutes or so to work on the project. The group with the tallest
building wins.
Dice Games
You will need two sets of dice for all these games.
Count to 100: You will need at least eight people for this
game and an even amount of players. Everyone stands in
a circle and finds a partner across from them.
▪ Choose two participants to start rolling the dice.
▪ If a person gets doubles they run into the middle of the circle with
their partner and start clapping and counting to 100.
▪ When another person rolls doubles, they run in to the middle with
their partner and starting clapping and counting. And the first pair
must go back to the outside circle and continue to shake the dice.
▪ There should only be one pair of people in the circle counting at a
time.
▪ When a pair gets to go again, they start off at the number they left
off at. So if they were able to count to 10 their first time in the circle,
then they start off at 11 when they get doubles again.
▪ The first pair to get to 100 wins!
▪ Give a small prize to the winning pair.
Dice Charades: You will need at least eight people for this game and an
even amount of players. Everyone stands in a circle and finds a partner
across from them.
▪ You will need to come up with at least 30 slips of paper with
pictures or words/phrases that pairs will act out. If you are doing a
workshop on nutrition, you can use nutrition related pictures or
phrases like “Cooking in the kitchen” or “Eating and apple.”
▪ Choose two participants to start rolling the dice.
▪ If a person gets doubles they run into the middle of the circle with
their partner and they pick a piece of paper and act out the picture
or phrase. If their partner gets it they put the slip of paper in their
pocket and then grab another one. If another person rolls doubles
before their partner guesses correctly, then they pass the paper to the
next person and their partner guesses.
▪ This goes on until all the slips of paper are gone.
▪ Pairs add up their slips of paper and the pair with the most wins.
▪ Give a small prize to the winning pair.
Interactive games
any of the boxes. Call out the words at random. The first participant to get
a straight line and call out “Bingo!” is the winner. You can use this game
for any topic.
Crazy word chains: Ask participants to sit in a circle. Have them clap a
slow rhythm. The first participant says any word to the time of the rhythm.
The next participant must then say a word that begins with the last letter
of the previous word.
For example:
APPLE . . . ELEPHANT . . . TOY. . . YELL. . . LOON . . . NIGHT
The game starts over when a participant misses a turn or says a wrong
word.
Category M L
Word hunt: This is another creativity exercise. The group is given a letter
— such as ‘S’ — and they are asked to write down as many words, which
begin with that letter, as they can think of in five minutes. Names and
place names are allowed.
Twenty questions: Choose any item that people might be familiar with.
For example, you might choose snowmobile, banana, or lynx. Participants
then have to try to guess the item. They can only ask “yes” or “no”
questions. For example: “Is it a person?” “Is the person male or female?”
“Does he live in Canada?” “Does he live in the Northwest Territories?”
“Was he a politician?” “Is he Stephen Kakfwi?” The game is over if twenty
questions have been asked and no one has guessed the right answer. If
someone guesses the right answer, that person can choose the next item
and answers to the questions.
Twenty questions with a twist: Each person writes down a person, place
or thing (noun) on a stickie. They tape it on the forehead of the person
beside them. Each person must try and figure out what is written on the
stickie on their forehead by asking “yes” or “no” questions. The first
person to figure out what it says wins.
What’s the question: Write one fact on the board. For example: Yellow,
or 5 years, or MacDonald’s. Participants try to guess the question that
matches each fact.
Yellow: What’s your favourite colour?
What colour is your car?
What colour is your parka?
5 years: How old is your child?
How long have you been married?
How long have you lived in Yellowknife?
McDonald’s: What is your favourite food?
Where do you work?
Where are you going to have breakfast?
The person who guesses correctly gets to write the next fact on the board.
Running dictation: Choose one or more short pieces of text (about 5 lines).
Make enough copies of the text for each pair of participants to get one.
(You can use different texts for each pair if you like, but they need to be the
same length and difficulty.) Stick the texts up around the room at some
distance from where the participants are sitting. One person in each pair
sits on a chair with a pencil and paper. Their partner has to stand up and
run to where the text is. They read it (probably chunk by chunk),
memorize it and run back to their partner. They have to dictate it to their
partner, helping in any way they can without writing it. For example,
“Actually, community has two ‘m’s”, and so on. The winners are the first
pair with the first absolutely correct version of the text.
the board, write Team 1, Team 2, Team 3, etc. Ask each team to read out a
word and write it under that team. Once a word has been written on the
board, another team may not use it. Keep going, until all the teams run out
of words. The team with the most words wins that round. You can
obviously play this game in any language.
Closing activities
Ball Review: You will need a soft rubber ball for this activity.
Ask participants to state something they learned in the
workshop. The instructor tosses out the ball to a participant;
the participant responds to the question and then tosses the
ball to another person. The instructor summarizes the
feedback and makes closing statements.
DIY Quiz: Get participants into two groups. Ask participants in each
group to write down five to ten questions about the workshop’s content.
Ask each group to read out one question to the other group. If they get the
answer correct, they get a point. Continue to do this until all the questions
have been read and answered. The group with the most points wins.
Bingo: Give participants the bingo card. Ask them to brainstorm 16 words
or phrases that summarize what they learned in today’s workshop. Tell
them to write down the 16 words or phrases on the bingo card randomly.
Call bingo. You can do one line, four corners, four inside corners, etc. Give
a prize to the winners.
Jeopardy: Make a list of questions. Get learners into three or four teams.
Give each team a bell. Read out the first question. The first team to ring
their bell gets to answer the question. If they get the correct answer, they
get a point. If they do not give the correct answer, give the other groups an
opportunity to answer the question. The team with the most points wins.
Goals: Ask learners to write out two goals they have
for the future. Give them an envelope and ask them
to address the envelope to themselves. Tell learners
that you will mail out the envelope in six months.
More of ... less of... the same: Divide a flip chart into three columns:
more, less and the same. Hand out pens and ask participants to write
down things that worked well for them in the 'same' column, things they
wanted to see less of and things that they wanted to keep the same.
Three questions: Divide a flip chart into three with two horizontal lines.
Write one of these questions in each section:
▪ What’s been most helpful so far?
▪ What hasn’t been helpful so far?
▪ What suggestions do you have for the next time/day?
Hand out three sticky notes and a pencil to each participant. Ask
participants to answer each of the questions on a sticky note and then
place the answers on the flip chart under the relative question. After the
activity, go through participants’ answers and write a summary of them
that can be presented to the group at the next meeting. Apply the
necessary changes, in accordance with their requests and what’s feasible.
Grouping
Under the Chair: Put tea bags, stickers, a stick of gum, or a piece of
chocolate under their chairs. Ask participants to look under their chairs
and then find others that have the same thing.
Animal Sounds: Print and laminate animal pictures for this activity. Place
the laminated cards in a hat. Ask participants to pick out a card. Ask them
to make the sound of the animal that they chose. Then they have to find
other members in their group.
Hum Dingers: Each participant is given a small slip of paper with the
name of a popular children's tune on it (i.e.: Mary Had a Little Lamb,
Happy Birthday, Wheels on the Bus, etc.). They must find their other team
mates by humming or singing their song.
Everyone Loves Candy: Buy an assortment of candy. Sort the candy into
the number of groups you want. For example if you have 24 people and
want six groups, you will need six different kinds of candy. Give each
participant a piece of candy and ask them to find their group. This is a
good activity to do when everyone needs a little sugar boost.
Rhymes: This works well for getting people into pairs. Give participants
one part of a rhyme. They must say their rhyme to find their partner.