Writing task1

Letter of complain

Dear Sir/Madam,
I feel the need to bring to your attention an issue I have
with the manner
in which you stage your products. Allow me to elaborate.
Last week, while shopping at your west end location, I
noticed that your
center was playing an extremely graphic movie to
demonstrate the
visual capabilities of a new television model. The day I
was in your store,
my children were exposed to the violence you allowed to
be screened. I
am aware children are not your company’s target market,
but you have
to acknowledge that they do visit your stores regularly
with their
parents.
I trust you can empathize with my situation. Thus, I am
expecting you to
take immediate action by changing the material you use in
your displays.
I am also expecting you to reprimand the members of your
team
responsible for allowing such an oversight to happen.
Your timely attention to this matter is needed,
Ryan

Letter of Condolence

Dear Mary,
I would like to express my deepest condolences to you and
your family
at this time. I am so grieved by this loss and hope this
letter offers you
some comfort.
I want to share with you some fond memories I have of
your dog, Misty.
I recall first meeting him in the park and being struck by
how obedient
he was and how warmly he acted towards strangers. I
know how protective
he was of your family and how gently he treated your
children. You
should feel proud of the manner and temperament you
bestowed upon
him through your training.
I hope the memories I have recanted above bring some
comfort to you
and your family. Misty was a great dog, and I do not
believe any of us will
ever forget him, nor the happiness he brought to all of
those around him.
Your friend always,
Ryan

Letters of Appreciation

Dear Sir/Madam,
I am writing to you to express my appreciation for the
extra effort
exhibited by one of your staff. Their attention to my needs
improved my
experience with your company tremendously. Allow me to
elaborate on
what happened.
Basically, after boarding Bright Air flight BA10X2, I
realized I had left
one of my carry-on bags in the terminal. As our plane was
still at the
gate, I notified flight attendant Cathy Burke. Ms. Burke
immediately
dashed off the plane to retrieve my lost luggage. I was
astonished and
pleasantly surprised by her concern for my well-being, and
I wanted to
let you know that she is a member of your team who
makes a difference
to your customers.
I hope my letter highlights to you the heightened people
skills Ms. Burke
brings to your organization. Because of her actions, I will
surely fly your
airline again and recommend it to all of my friends.
Your loyal customer,
Ryan

Dear Harold,
I want to let you know just how much I appreciate you
looking after Kara
during my trip to Finland. I’m not sure how much you
realize you have
helped me.
As I have told you before, this past year has been very
difficult for me.
Being a single parent, it is particularly challenging trying
to juggle a
demanding career with a child in need of supervision.
When I received
notice that I would need to take a professional trip to our
Scandinavian
headquarters, I wasn’t sure whom I could ask to look after
my daughter.
You thankfully came to my rescue. Kara expressed how
much she enjoyed
her time with you, too. You don’t know how much it
pleases me to
return to a happy child!
Please let me know if there is some way I can repay you
for the kindness
you have offered me. Your act of generosity has made

such an impression

Letters of advice, feedback and suggestions

Dear Sir/Madam,
I am writing to you to outline an area I feel the Ottawa
Public Library
could improve. Please allow me to explain.
While perusing titles in the library this past weekend, I
could not help
but notice the awkward manner in which various sections
are organized.
For example, all texts in the multimedia lab are classified
by author,
while the remaining sections of the library are categorized
by title. As
you can imagine, this made it extremely difficult for me to
track down
all the titles I was looking for as I constantly had to shift
my thinking
from one categorical system to another. I cannot imagine
why the
resources are organized in this way.
I am sure that I would not be the only one who would
appreciate your
library reorganizing its texts to allow for more
standardized browsing
by its patrons. Thus, I hope you will consider my
suggestion and make
the necessary changes.
Thanking you in advance,
Ryan
Letters of apology

Dear Sir or Madam,

I would like to formally apologize for my absence at the
annual company
retreat this past week. Please allow me to elaborate on
why I was not
present.
I am completely aware of the healthy teambuilding effects
these retreats
provide us at ActiveCorp, and I truly would not have
missed it for
anything. However, I was faced with a medical emergency.
You see, my
appendix ruptured on the day of the retreat. I was
immediately rushed
to hospital and operated upon within the hour. It was for
this reason
that I could not contact you to tell you of my plight. Please
do not be
concerned about my condition. The surgery went very well
and I am currently
in recovery.
I hope you can grasp the severity of the situation I
experienced. I will
back be in office this Thursday and will, of course, be
present for all
future workshops.
Thanking you for your understanding,
Ryan

Dear Ivan,
I am writing to express how sorry I am for missing your
birthday party
last night. Please let me explain what happened.
As you know, I would not have missed your party for
anything. Unfortunately,
however, my wife, Kathy, started to feel ill right before we
were
about to leave for your place. I would have called to
explain the situation
to you, but we are in the middle of changing our mobile
service providers
and have not yet been issued new numbers. Simply put, it
was an unfortunate
coincidence. Please do not worry about Kathy. She is
feeling
much better now.
I heard your party was memorable, and I really wish my
wife and I could
have made it. Kathy and I would like to take you out for
dinner instead.
Please get back to me with a suggested date.
Hope to see you soon,
Ryan