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Project DRAFT

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lujaina.amr.14
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10 views

Project DRAFT

Uploaded by

lujaina.amr.14
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Executive Summary

The purpose of this Lean Six Sigma project is to address the extended turnaround time (TAT) for
resolving and delivering IT project tickets. In the current workflow, project tickets experience
frequent delays due to bottlenecks in ticket prioritization, limited resource allocation, and
inefficient handoff processes. These delays impact team productivity, stakeholder satisfaction,
and overall project timelines.

Our goal is to analyze and streamline the ticket resolution and delivery process using Lean Six
Sigma methodologies to identify and eliminate waste, improve workflow efficiency, and reduce
variability. By implementing improvements, we aim to achieve a reduction in the average TAT
by at least [target percentage/time frame], leading to faster, more reliable IT service delivery that
meets organizational demands and enhances client satisfaction.

This project will use data-driven analysis to pinpoint root causes of delays, measure
improvements, and ensure sustainable process enhancements. Key performance indicators (KPIs)
for tracking success will include average TAT, ticket backlog volume, and on-time delivery
rates.

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