Senior Management Professional

A seasoned Professional with excellent communication, interpersonal, liaison and problem-solving skills offering proven success in
Operations Management

[email protected] +91 9168363854

Profile Summary
Offering over 12 years plus experience of rich combined expertise in Strategy Planning, F&B
Personal Details Operations, New Set-ups Management, Budgeting, Inventory Management, Client Servicing and
Team Management with key focus on quality services, optimal utilization of resources and
profitability
Ram Anil Ballal Proven track record of developing procedures, service standards and operational policies,
planning & implementing effective control measures to reduce running costs of the units
Resourceful in setting up the foundation of processes and systems in right from the stage of
inception including making expansion plans encompassing procurement, manpower planning,
financial management and budgeting
Skilled in delivering value-added customer service and achieving customer delight by providing
customized products as per requirements
Strategy architect devising and implementing optimum business strategies to enhance new project
development, business development, quality standards across all departments like Housekeeping,
F&B, Front Office, Guest Servicing and CRM
Date of Birth Outstandingly successful in managing end-to-end hotel operations and facility set-up with a multi-
12th March, 1985 ethnic workforce across macro level assignments
Expertise in managing the entire gamut of Hotel Room revenue by using various methods and also Food
Languages Known & Beverage operations including menu-planning, food production as well as monitoring of food
English, Hindi and Marathi processing & aesthetic presentation of food and beverages for the purpose of ensuring compliance with
standards
Team-based management style coupled with the zeal to drive visions into reality as well as achieve the
same through effective mentoring, training and career planning of team members
A result-oriented individual with strong analytical, communication, interpersonal and
organizational skills

Core Competencies
Strategic Planning Hotel/Resort/F&B Operation New Set-ups Management

Budgeting & Cost Optimization Procurement & Inventory Management Client Servicing

Facilities Management Policy/SOP Formulation Business Modelling

Organizational Experience

Asst Manager Administration- Wilhelmsen Ship Management India Pvt Ltd – Dec’23- Present

Office Cleanliness and maintenance

1. Ensuring the AC cooling is proper
2. Office Hygiene+ Staff washroom is proper, cleaning checklist to be adhered for the same
3. Having a good coordination with the building administration for any day to work to done in a smooth manner, monthly maintenance
payments etc.
4. To be the first one to know if any elevator work has will be scheduled
5. Briefing of office cleaning staff
6.Doing a preventive maintenance once in 3 months to avoid any major breakdowns
7. To support in effective operations management as well as HR support function.
Office pantry / Space:
1. Ensuring hygiene of pantry
2.Ensure all equipment’s are well working and stocked
3. Tea/ coffee machine is running properly
4.Placing small print outs to encourage staff to maintain the cleanliness and decorum of pantry
Vendor management:
1. Understanding company budget and payment policies for effective vendor management
2.Keeping a payment cycle to have smooth and timely payment structure.
3. Effective coordination and communication with accounts and vendor.
4.Keep a credit period for payment with vendors
5. Having a good networking with hotels with where the staff visits are frequent and likely
6. Clear communication of meal package of room plans with the employees as well as the hotels
7. Booking proper tickets, with respect to employee travel as per eligibilities, post approvals and proper available documents.
8.Taking employees feedback on they stay working on the improvement whenever required.
Invoice management & IT equipment management:
1. Arrangements of the office documents in a proper manner which can be found easily with a proper labelling
2.Keeping an all invoices and (lift, pest control, coffee machine, fire panel AMCs well organised), keeping a excel for them to know the
renewal and warranties applicable
3. Handling and planning all logistics movement and storage
4. Keeping all It equipment’s well stored with a list
Office events:
1. Effective coordination and planning of all the office events with HR as per requirements and budget
2.planning for necessary logistics & arrangements for the events.
3. Be updated on the local news and day to day updates/ Circulars.
Creating PO
1.Creating purchase orders for payment processing on eye share.
New office opening setup management.
Payment- for society property tax,bmc water, electricity bills

Manager Office Admin- Indrones Solutions Private Ltd- April 2023- Dec’23
1.Office Cleanliness and maintenance
2.Office pantry / Space Management
3.Vendor management:
4.Invoice management & IT equipment management
5.Managintg Office events
6. New office opening management
Area Operations Manager - The Hosteller Sept'22 – Jan’23

o On field operations handling & pre- opening support

o Handling multiple properties & units
o Operations management , hiring training staff
o Implementing strategies to control cost at property level
o ORM management,NPS management
o Designing travel desk & fun activities for revenue perspective
o Cafe revenue management

Head Operations:Shubkaryaevents.in:sep 2019 to Mar’2020

o Scheduling reservations
o Operating the facilities profitably
o Planning well so each event runs smoothly
o Checking all bills are paid on time -Managing your food and beverage team
o Briefing staff and checking the room set-up before the event -Ensuring the room is turned around, ready for the next event

Aug’18 - Sep’19 General Manager Operations of Oyo Rooms

-Reporting to City Head
Role:
Creating an operating environment that assures consistent guest satisfaction 150 rooms inventory Andheri / Santacruz Cluster
Monitoring NPS, GNP (zero target)
Executing marketing, sales & operational activities, producing results that meet or exceed the hotel's business plan
Performing inspections of properties regularly to ensure that the standards set by the organization are duly met all given time
Implementing & maintaining effective open-door communication system that crosses department lines in order to reach employees
Developing new clients and increase business from existing client to meet budgeted figures
Recruiting, training & monitoring staff to ensure the best and maximum output from them
Steering F & B revenue management & flexible menu designing after analysis of survey and raw material and consumption
Supervising maintenance, supplies, renovations and furnishings of both the properties
Monitoring the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports

Apr’18 - Aug’18
Territory Operations Manager (Mumbai& Pune)
Reported to Head Operations India & Director
Role:
Administered Hotel Operations for Mumbai & Pune Territory
Steered activities related to vendor setup & management
Selected property managers PAN India properties
Conducted Quality Audits, monitoring property manage performance
Ensured resolution of DNR rooms on priority
Resolved guest escalations and converting into delights on timely basis
Performed R&M for new upcoming properties
Proved detailed review with revenue forecast along with costing to the acquisition team
Monitored training sessions & food quality
Developed cost control measures by constant monitoring on consumptions

Nov’16 – Oct’17: New Leaf Hotels Hotel Chain (Jetways Travels Pvt. Ltd.) as General Manager
Apr’09 – Oct’16: Hummingbird Corporate Stay & Travel (P) Ltd., as a Senior Resident Manager
Key Result Areas:
Managing the housekeeping, maintenance or engineering, Business Development and F&B operations across various properties and
foundations
Performing manpower planning, recruitment, BOQs, procurement, AMCs and contracts
Leading, mentoring and developing a team of 300 - 350 members including Managers & Supervisors
Formulating and effectuating SOPs to ensure maximum output and optimal utilization of resources within the stipulated budget and time
constraints
Developing & implementing procedures, control systems for maintaining hygiene & quality standards; leading efforts for streamlining
processes and generating cost savings in operations
Ensuring profitability of operations and supervising all aspects of site management including menu-planning, monitoring food production
to ensure compliance with quality & hygiene standards
Collaborating with other departments for requisitions, re-stocking and inventory according to set standards, procuring equipment for the
facility and food items for the F&B Department
Ensuring effective inventory planning for raw materials and spares, based on business requirements and utilization forecasts
Liaising with local authorities to ensure smooth operations & compliance to government regulations
Providing maximum stakeholder satisfaction by closely interacting with in-house and potential guests to understand their requirements
and customizing the services accordingly
Hotel contracting – hotel networking for mice events
Collecting commissions for events
Client servicing
Rate negotiations with hotel
Managing company’s guest house’s and travel desk

Key Achievement’s:
Achieved the property target 5 times by optimum utilization of the rooms Achieved the maximum number of Excellent feedback pan India in a
month in Hummingbird
Decreased attrition rate by motivating and training the service team and the cooks
Successfully managed 6 properties of Hummingbirdindia& Started up 3 new properties
Reduced Costing of TreeboProperty Viman Nagar – Reviewed vendor cost and brought the necessary changes
Successfully initiated several sites as per defined specifications in collaboration with project team
Measured customer satisfaction and recommended initiatives towards enhancing efficiency levels
Instituted a process for each activity under Facility Management, thereby achieving remarkable scores in all audits on control
Disseminated a centralized budget for Facility Management in each unit / zone and instituted a mechanism to track expenses for driving
efficiency resulting in savings

IT Skills
Microsoft word, Excel, PowerPoint, Property Management System (IDS Hotel Management System), OPERA
Advance Excel +Power point one-month Course completed from STEK IT EDUCATION (Nov’19)

Educational Credentials
Master is Tourism & Administration 2009 Christ College Bangalore University
Bachelors in Psychology 2007 R.D.National College Bandra Mumbai
Diploma in Aviation, Hospitality, and Travel & Tourism Management from Frankfinn

Project Undertaken
Emotional Quotient in Industrial Psychology on Indian Express and Times of India & also Emotional Quotient in Counseling on stage and
TV actors

Training Attended
“Leadership module” conducted by the Student Welfare Office in 2007 which included people skills, problem-solving, and leadership skills
Internship
Title: Project Export: Procedures and Documentation and Marketing Activities with Cox and Kings Trade Fair for a duration 2 months. Synopsis
: Received training in the Sales and Operations department on the various procedures and documentation, Trade Fair branch of Cox
and Kings

Academic Achievements
Credential of securing “Gold Card” in the third year of graduation for being regular and punctual in R.D.National College
Extra-Curricular Accolades
Played a lead role in a Marathi play “MoruchiMavshi” in Ninth Standard
Participated in the “Obstacle Crossing & Creating Self Confidence Camp” in “Prahar”, a social awareness Organization
Actively participated in Jungle Trekking camp in “Prahar” in 1998
Credit of being the deputy of Exodus festival of MTA department in Transport and Accommodation in 2007 & 2009
Contributed in the Cultural Forum in Exodus 2007 and Travel Solutions in Exodus 2009

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