HIGHLIGHTS

Results-driven IT Infrastructure Specialist with over 17 years of extensive experience in AD

Management, Server/Network Administration, Firewall Management, Cloud Computing, Cyber
Security (CISM), ERP coordination, MPLS VPN, and SAP ERP IMPLEMENTATION. Proven leader with
a strong ability to motivate teams and manage complex projects under tight deadlines. Seeking a
challenging senior position to leverage technical expertise and leadership skills to drive strategic
initiatives, optimize IT operations, and contribute to organizational growth and success.

RAKESH KUMAR CHAUBEY +91-9754700257

[email protected]

CORE COMPETENCIES PROFILE SUMMARY

IT Infrastructure Experienced IT Infrastructure Specialist: Over 17 years of extensive experience in Active Directory
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Active Directory Management Management, Server/Network Administration, Firewall Management, Cloud Computing, and Cybersecurity
------------------------------------------------------------------------ (CISM).
Server Administration ERP Coordination and SAP Expertise: Proficient ERP Coordinator with strong knowledge in SAP MM, and
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Network Administration integration with SD/FICO modules, and digitization projects, ensuring seamless operations and enhanced
------------------------------------------------------------------------ system functionality.
Project Management
------------------------------------------------------------------------ Network and Connectivity Management: Skilled in setting up and managing MPLS VPN and ILL, ensuring robust
Firewall Management and secure network connectivity.
------------------------------------------------------------------------
Cloud Computing Team Leadership and Motivation: Proven ability to lead and motivate teams, keeping them focused and on-
------------------------------------------------------------------------ task to meet demanding deadlines and achieve project goals.
ERP Coordination Adaptability and Change Management: Adept at accommodating changes in company structures, customer
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IT Operations Optimization requirements, and project scopes, ensuring smooth transitions and continuous improvement.
------------------------------------------------------------------------ Strategic Career Goals: Seeking a challenging senior position with opportunities for advancement, aiming to
Continuous Process Improvement
------------------------------------------------------------------------ leverage extensive IT and managerial expertise to drive organizational success and innovation.
Systems Administration
------------------------------------------------------------------------
Cross-Functional Coordination
------------------------------------------------------------------------ CAREER TIMELINE
SAP S/4 HANA Implementation
------------------------------------------------------------------------

TECHNICAL SKILLS IT Manager at Aavantika Gas Ltd.

Aug’15 – Present

Cyber Security Manager IT Projects Operations at ITRPL

Microsoft Azure Admin Jan’14 – Aug’15
SAP MM HANA WITH SD & FICO
MODULES
Server Administrator L2 at CapitalVia Global Research Ltd.
COURSES & CERTIFICATIONS Jun’13 – Jan’14

Certified Information Security Manager Sr. System Administrator at Comtel Technologies Pct. Ltd.
(CISM)
May’08 – Jun’13
Microsoft Azure Infrastructure And
Deployment: Exam AZ-100
System Administrator at Shri Venkteshwar Institute of Technology
EDUCATION Jul’07 – May’08
2013: MBA/PGDM( Systems ), Devi
Ahilya Vishwa Vidhyalaya (DAVV), Indore
2015: PGDCA( Post Graduate Diploma in
Computer Applications ), Maharshi
Mahesh Yogi Vedic Vishwavidyalaya
ANNEXURE - PROJECTS UNDERTAKEN
IT Manager at Aavantika Gas Ltd.| Aug’15 – Present
Key Result Areas:
SAP S4/HANA Implementation:
Spearheading the greenfield implementation of SAP S4/HANA, coordinating with internal stakeholders to ensure a seamless roll-out for SAP MM, SAP SD,
and SAP FICO integrated modules.
Project Management:
Lead SAP projects from planning through to completion, ensuring timelines, budgets, and quality standards are met. Coordinate with project teams,
stakeholders, and vendors to ensure seamless project execution.

Change Request Management and Maintenance:

Oversee & Manage configuration changes, testing, and deployment of Change Requests received from business in SAP and other applications. Ensure
continuous improvement and maintenance of SAP systems to meet evolving business requirements. Maintain 100% uptime of all IT Applications.

Application Security:
Analyze and coordinate Application Security measures and implement solutions with IT security Team. Ensure data security, privacy, and integrity across
all IT application systems.

Team Leadership:
Manage and mentor a team of SAP consultants and technical staff. Provide guidance and support to team members in solving complex SAP-related issues.
Lead, mentor, and develop a high-performing IT application team.

Application Trainings:
Plan and execute SAP and other business application trainings to enhance knowledge of Business Key Users.

SAP ERP System Management:

Facilitated SAP ERP workshops, collected and mapped business requirements, and proposed business process enhancements. Acted as a liaison between
business functions and the technical team, ensuring timely and budget-compliant project delivery

IT Strategy and Staff Management:

Directing the development and execution of IT strategies, managing staff and resources effectively. Communicated job expectations, planned, monitored,
and appraised job results while enforcing systems, policies, and procedures.
Infrastructure Design and Maintenance:
Designing, configuring, installed, and maintained all hardware, including clustered and stand-alone servers, blade servers running VMware, and storage
solutions such as RAID and SAN technology.
24x7 Support and Disaster Recovery:
Providing round-the-clock on-call support, including escalation to the Emergency Response Team (ERT). Drove Root Cause Analysis (RCA) and
implemented preventative actions. Ensured disaster recovery and backup procedures were in place.
Strategic IT Project Management:
Directing technological research to align IT solutions with organizational goals. Coordinated resources and timelines with user departments, verifying
application results through system audits.
Security and Compliance:
Implemented robust information security and control structures. Recommended IT strategies, policies, and procedures by evaluating organizational
outcomes and identifying trends.

Manager IT Projects Operations at ITRPL | Jan’14 – Aug’15

Key Result Areas:

Directed the planning and execution of IT projects, ensuring alignment with organizational goals and timelines.
Continuously monitored project progress and provided regular updates to all stakeholders, ensuring transparency and accountability.
Implemented and managed project changes and interventions to achieve desired project outcomes, adapting strategies as needed.
Effectively managed and delegated tasks within a team, demonstrating strong leadership in a matrix organizational structure.
Navigated complex technical hardware or software issues, managing crisis situations with strategic problem-solving and resolution skills.

Server Administrator L2 at CapitalVia Global Research Ltd. | Jun’13 – Jan’14

Key Result Areas:

Managed the installation and administration of Unix/Linux systems, including user and group creation, permission settings, and various services like mail
(Indi Mail), web (Apache, Tomcat), MySQL, FTP, DHCP, DNS, Samba, firewall, LDAP, and NFS servers.
Gained extensive experience in managing essential network services and mail servers, troubleshooting complex email delivery issues, and maintaining
mail server health.
Configured and set up servers necessary for organizational activities, ensuring optimal performance and reliability.
ANNEXURE - PROJECTS UNDERTAKEN
Participated in ongoing infrastructure initiatives, including software management, hardware technology refreshes, security hardening, patch
management, and enterprise monitoring process improvements.
Conducted scheduled maintenance work, such as server reboots and database integrity checks & managed server blockages due to spamming or other
issues.
Installed, maintained, and tuned performance of centralized authentication and virtualization infrastructure at the LTSP platform, managing a large
number of users.
Assisted senior managers with day-to-day technical issues related to the virtualization project and coordinated with the IT team to resolve server-related
issues, managing mail server rights and privileges

PREVIOUS WORK EXPERIENCE

Sr. System Administrator at Comtel Technologies Pct. Ltd. | May’08 – Jun’13
System Administrator at Shri Venkteshwar Institute of Technology | Jul’07 – May’08

PERSONAL DETAILS
Date of Birth: 19.07.1984
Languages Known: English & Hindi
Address: 140, Palhar Nagar, Near A.P.T.C., Airport Road, Indore - 452005 M.P

Digital Transformation of Business

Successfully led the digital transformation initiative, coordinating with internal stakeholders to implement SAP S4/HANA as a greenfield project for SAP
MM, SAP SD, and SAP FICO integrated modules.

Bill Tracking System

Implemented a comprehensive Bill Tracking System, streamlining financial processes and improving accuracy and efficiency.

File Management/Document Management System

Developed and deployed a robust File Management and Document Management System, enhancing document organization and retrieval processes.

MS Office 365 Email Services Implementation

Managed the implementation of MS Office 365 email services, ensuring seamless integration and improved communication across the organization.

CRM Implementation

Spearheaded the implementation of a CRM software, optimizing customer relationship management and enhancing customer service capabilities.

Automation of Customer Care Centre Services

Automated customer care center services, including the integration of WhatsApp automation, chatbots, and AI, significantly improving response times
and customer satisfaction.

IVRS Server Implementation

Implemented an IVRS server, enhancing the efficiency and effectiveness of the customer service operations through automated call handling and routing.