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FAQ Wi Fi 6 Combo Box

Unifi guideline

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mohamadfxiz17
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99 views2 pages

FAQ Wi Fi 6 Combo Box

Unifi guideline

Uploaded by

mohamadfxiz17
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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July 2024

FREQUENTLY ASKED QUESTIONS (FAQ)


ON
TM WI-FI 6 COMBO BOX

WI-FI 6 COMBO BOX

NO. QUESTION ANSWER

1. What is TM Wi-Fi 6  Combo Box is a combination of a Universal Optical Network


combo box? Unit (UONU) and Residential Gateway (RG).
 Wi-Fi 6 combo box supports fast, real-world speed and a wide
coverage range. Wi-Fi 6 combo box is ideal to support busy
home environments that have multiple devices connected to
the internet, 4K/8K UHD streaming and smart IoT
devices/gadgets.
2. How can I get the  You will receive a free Wi-Fi 6 combo box when you subscribe to
Wi-Fi 6 combo box? Unifi broadband packages with bandwidths of 100Mbps,
300Mbps, 500Mbps, 1Gbps or 2Gbps.

3. Can my existing Mesh  Yes, your existing Mesh Deco can work with the Wi-Fi 6 combo
Deco work together box, but manual configuration may be required.
with the Wi-Fi 6 combo
box?

4. How long is the  The Wi-Fi 6 combo box comes with a lifetime warranty.
warranty period for the
Wi-Fi 6 combo box?

5. What should I do if my  If the fault is due to a manufacturing defect, the Wi-Fi 6 combo box
Wi-Fi 6 combo box is will be replaced for free.
faulty?
 If the issue is due to you, you have the following options to replace
the equipment:
a) Purchase the Wi-Fi 6 combo box at your own cost
without extending the service contract period, or
b) Renew your service, which will refresh the contract
period of your subscribed service effective from the date
of equipment replacement and the equipment will be
replaced for free.
 Alternatively, you may contact us via our channels below:
a) Digital channels:
• Live Chat at https://maya.unifi.com.my/ or MyUnifi app
• Facebook at facebook.com/weareunifi
• X (Twitter) at @unifi
• Email: [email protected]
b) Call 100
July 2024

WI-FI 6 COMBO BOX

NO. QUESTION ANSWER

6. Can I use any type of  Please note that the Wi-Fi 6 combo box is only compatible with
mesh along with the mesh units of the same brand and model. You can connect up
Wi-Fi 6 combo box? to two (2) units per Unifi service.
 For more information, you can visit this link: FAQ-Mesh-Wi-Fi-
Offerings.pdf (unifi.com.my)

7. Currently, I am using  Yes, as an existing customer with Wi-Fi 5 RG or Wi-Fi 6 RG, you
Wi-Fi 5 RG or Wi-Fi 6 are eligible to purchase the Wi-Fi 6 combo box mesh. You will
RG. Can I purchase the receive a FREE Wi-Fi 6 combo box during the installation of the
Wi-Fi 6 combo box Wi-Fi 6 combo box mesh.
mesh?
 The price for the Wi-Fi 6 combo box mesh add-on is as follows:
 For Unifi 30Mbps to 800Mbps:
i. RM15 per month, charged for 24 months on your
Unifi bill
OR
ii. RM350 as a one-time-charge, billed on your Unifi
bill.
 For Unifi 1Gbps to 2Gbps:
i. RM20 per month, charged for 24 months on your
Unifi bill
OR
ii. RM380 as a one-time-charge, billed on your Unifi
bill.

8. Who should I contact  For any enquiries or after-sales support, you may call 100 or visit
for any enquiries the nearest Unifi Store/TMpoint for assistance. You can also live
regarding the Wi-Fi 6 chat with us via https://maya.unifi.com.my/
combo box
configuration or for
further product and
technical assistance?

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