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Design - Thinking Case Study 1

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15 views4 pages

Design - Thinking Case Study 1

Uploaded by

larsyo237455
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Design Thinking
9/22/2024

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Mr. Arindam Ghosh
Contact 7980644358

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“Canteen rush hour mismanagement at Adamas University” using the design
thinking approach to solve the problem.

1. Empathize:

The goal of this phase is to deeply understand the users—students and faculty.
Through observations, interviews, and surveys, you can gather insights about their
experiences during lunch hours.

 Observation: Watch how students and faculty behave during peak hours.
Pay attention to the queue length, seating arrangements, and how they
interact with the biometric system.
 Interviews/Surveys: Ask them about their frustrations. You may learn that
waiting in long queues is stressful, slow biometric systems waste time, and
the repetitive food options reduce satisfaction.
 Empathy Mapping: Capture what students and faculty say, think, feel, and
do during these situations.

2. Define:

In this stage, the problems are clearly articulated based on the empathize phase.

 Problem Statements:

 "Students and faculty spend too much time in long queues, causing
frustration and loss of valuable time during lunch hours."
 "The biometric process is inefficient, further delaying service."
 "Limited seating causes discomfort and forces people to leave without
properly enjoying their meals."
 "Lack of food variety is leading to dissatisfaction among students and
faculty, as the menu remains similar every day."

These problem statements will help to focus on specific pain points for better
solutions.

Design thinking Case Studies 2


3. Ideate:

Now, brainstorm a range of potential solutions. No idea is too far-fetched in this


phase, so aim for creativity and collaboration.

 Queue Management:

 Introduce a digital token system, where students and faculty receive a


notification when it's their turn to collect food, eliminating the need to
stand in line.
 Use mobile apps or RFID-based smart cards linked to the biometric
system for pre-ordering food.

 Biometric Process Improvement:


o Invest in faster biometric scanners or switch to contactless face
recognition systems, which reduce wait times.
o Implement a self-service check-in system where multiple biometric
scanners are available for students to use, speeding up the process.
 Seating Solution:
o Implement an online seat reservation system via mobile apps,
allowing users to book seats in advance based on their meal timings.
o Reconfigure seating arrangements to optimize space utilization or
explore outdoor seating options, especially during peak hours.
 Food Variety:
o Collaborate with different vendors to offer a rotating menu with daily
specials, ensuring a diverse selection.
o Allow students and faculty to vote for weekly menu options via an
online portal or app, which would also foster engagement and
excitement about food choices.

4. Prototype:

In this stage, select the most promising ideas and create simple prototypes to test
them.

 Digital Token System Prototype: Develop a basic version of a mobile app


or SMS-based system that allows students to receive a digital token after
ordering food.
 Fast Biometric Prototype: Set up a pilot for an upgraded biometric scanner
or a self-check-in system, observing its impact on reducing wait times.

Design thinking Case Studies 3


 Seating Prototype: Reconfigure the canteen space or create an online tool
for seat reservations to see how it manages peak-hour traffic.
 Food Variety Prototype: Introduce new menu options on a rotating
schedule for a week, and gather feedback from students on variety and
satisfaction.

5. Test:

Once prototypes are created, test them with a small group of students and faculty.

 Test the Digital Token System: Run a trial during peak hours. Monitor how
well it reduces queues and how convenient it is for students to receive
notifications about their turn.
 Test the Improved Biometric System: Observe the time savings from
using faster biometric scanners or contactless systems. Gather feedback on
any difficulties faced.
 Test Seating Solutions: Track the usage of the online seat reservation
system or new seating arrangements. Are more people able to sit
comfortably during lunch?
 Test New Food Options: After introducing new food varieties, collect
feedback on satisfaction levels and track if it has a positive effect on the
overall canteen experience.

Conclusion:

After successful testing, begin scaling up the solutions that showed the best results.
Focus on deploying the digital queue management system, upgrading biometric
tools, reconfiguring seating spaces, and enhancing menu variety based on ongoing
feedback.
This human-centered design thinking approach ensures the solutions are directly
aligned with the needs of students and faculty, improving their overall canteen
experience.
Here’s a more detailed and descriptive breakdown of how the design thinking
approach can be applied to solve the canteen rush hour mismanagement issues at
Adamas University:

Design thinking Case Studies 4

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