Your

energy
display
user guide
See where you could
save energy and money
 Contents Say hello to your
Smart energy display
Introduction 3 We’re very pleased to introduce your How will you benefit?
Hello 3 Get in touch Smart energy display, a handy gadget
If you have any questions about that will help you keep an eye on how
What’s in the box? 4 much electricity and gas you use and – Cost
your Smart energy display or you’d Get a good idea of what your energy
Safety guidance 4 like more advice on monitoring your crucially – a good idea of what it costs.
is costing you.
energy use, please get in touch
Quick Reference Guide 5 Your Smart energy display receives
a wireless signal from your Smart
Reading your display 6 Landline meter(s), giving you live information Certainty
Speedometer 6 0800 980 9907 at your fingertips. It will show how you monitor your usage. With a close
use electricity and gas and help you eye on your energy habits you’ll have
How much you use 7 a good idea of what your bills are
Mobile recognise possible savings.
Messages and alerts 7 likely to be and be able to plan ahead.
0330 100 8137
LED indicator 7 It also gives you the ability to set daily
Budgets 8 Monday to Friday 8am to 8pm, usage targets that you can monitor
and track. Making energy visible will help Control
Saturday 8am to 6pm.
you see where savings can be made. see how your daily routine affects
Menu 9
your energy habits and find ways to
Electricity and gas usage 9 If you are no longer an npower reduce your energy and costs.
customer, please contact your
Electricity and gas compare 10
current energy supplier.
Messages 11 This user guide explains how to set
Energy costs 12 up your display, get it working and
Alerts 13 read the data to make the most of
your Smart meter.
Tariffs 14
Meter reading 14
Configuration 15
Time and Date 17
Your questions answered 18
Important information 19

2 3
 What’s in the box? Your Smart energy display:
quick reference guide.
1 x Smart energy display Home button
1 x power supply (press and
hold) Change
units (press
and release)

Alert

Speedometer
indicating Electricity use in kW
electricity use
Gas use in kW
Safety guidance
Speedometer
You don’t need to have any For use in a dry, indoor environment Message
indicating gas use
contact with your Smart only. Keep the display away from
meter(s) in order to set up water and other liquids. Clean only
your Smart energy display. with a dry, soft cloth only.
Just plug in your display
and you’re ready to go. Restriction of Hazardous Substances
Directive (RoHS) compliant. To protect
Please contact the support the environment, this product and any Budget Prediction
number if any components batteries must be disposed of safely
appear damaged or faulty at the end of their life. Please take to ( or )
a recycling centre for safe disposal.
For contact details see page 3.
Button text
The display will only work with
the power supply in the pack.
Although we have not provided
them, you can choose to fit batteries
but they must not be rechargeable
and should always be removed
before using the mains supply. Left – Middle – Right buttons
The 3 buttons will perform the action that appears
CE approved.
directly above on the display screen when pressed.
For example, for this screen, pressing the right hand
button will scroll down the lower screen.

4 5
 Reading your display
1. Speedometer 2. How much you use
The speedometer shows you how The amount of electricity and gas you’ve
much electricity and gas you’re using. used is shown on the lower half of the
display. You can view your energy use
The upper speedometer shows against budget for today, yesterday, this
your electricity use and updates every week or this month. Cycle through them
10 seconds. using the left button.

The lower speedometer (blue bars)

shows your gas use and will update
around every 30 minutes. You can
view the speedometer information in
cumulative £/h, kWh or CO2. It can show
consumption up to 22kW (a typical
household uses a lot less than this!)

By pressing the top button you can

view the following units: 3. Messages and Alerts
From time to time you may get a
Cost (£/h) shows the approximate
message or an alert on your display.
cost per hour of your current electricity
If so, you’ll see the message icon
and gas use.
or alert icon on your display.
These can be read from the menu
Kilowatt hours (kWh) shows an estimate
on the display. Please refer to the
of the amount of power currently being
Messages and alerts sections of
used. As an example, 0.2kW per hour
this guide on pages 13 and 15.
= 200 Watts an hour, which is equivalent
to two 100W light bulbs.

Carbon emissions (kgCO2) shows an

estimate of how much carbon dioxide
is being emitted as a result of your
electricity and gas use.

4. LED Indicator
The LED indicator at the top of your
display gives you a quick overview of how
much energy you are using in terms of low
(green), medium (amber) and high (red).

6 7
 Using your display – menu
5. Budgets - Setting a budget Press change to select between on and Some of the more advanced features of the display can be accessed via the menu.
You can use your display to set yourself off, and then set to confirm. Press the right button on your display then use the left and right buttons to navigate
a budget, which gives you something to up and down the menu. Use the middle button to select your menu option. You can get
work within and compete against. You can Budget bar and budget prediction back to the home screen at any time by pressing the button on the top of the display.
set your budget in currency (£), kilowatt If you have set-up a personal budget,
hours (kWh) or carbon emissions (CO2). the lower display will show your usage 1. Electricity and gas usage To view different time periods, press the
against it. As you use electricity and gas left button. You can choose from:
Step 1 The usage screens show your electricity
the bars fill up from left to right, each bar
From the home screen, press the right and gas use daily, weekly and monthly. Daily -  daily usage for the last 9 days
represents 10% of your budget.
button and scroll down to Budget. If you have set a budget then this is (including today)
As well as showing your progress against shown as a dotted line.
Step 2 the budget, the display predicts whether Y’day - half hourly usage for the
Press the left button to start making you will be within your budget for the The bar to the furthest right of the previous day
changes to the budget settings. First period shown. It works this out based on graph is shown dotted if it’s showing
choose whether you want to enter the your consumption so far combined with a period of time that is not yet complete. Weekly -  weekly usage for the last
budget as a daily or monthly value using an estimate of your future consumption For example, if you select ‘monthly’ 6 weeks (including this week)
the - (Left) and + (Right) button then press (all based on how you’ve used energy on the rightmost bar will be dotted because
next to confirm (middle button). It doesn’t the same day in the previous week). it’s an incomplete month (the month you Monthly -  monthly usage for the last 14
matter which you use because your are in). months (including this month)
display will automatically calculate this for The upper blocks show your electricity
each time period. So if you put in a daily use, where as the lower blocks show
budget, you can also see this as a monthly your gas use.
figure. This makes it easy for you to enter
To view the profile in different units,
a budget that makes sense to you. The budget you have set is shown as a
press the top button. To exit this screen,
solid yellow line. If you are predicted to be
Step 3 press the right button.
over budget, a cross will be shown. If you
Choose whether you want to set your are predicted to be within budget a tick
budget in £ or kWh. Select this by will be shown. Please note that the budget line
pressing the - or + until the unit you is only displayed when you have
want is displayed and then press next selected to view the data in the
to confirm. same units that you have used to set
Step 4 the budget (£, kWh, or kgCO2). Also,
Set a budget value using the - and + to if your consumption is way below
decrease or increase the budget, and budget then the budget line will be
press next to confirm. The value will be in off the top of the screen.
the same units and time period you chose
above. You can get an idea of what to set
your budget to by looking at recent bills
and working out an average.

Step 5
You can then set whether you want an
alarm to sound if you go over your budget.

8 9
 2. Electricity and gas compare 3. Messages
The compare screens allow you to If we have sent a message to your
compare your electricity and gas use display (for example to tell you about
over similar periods. For example, changes to your account or services)
you can compare today’s use against the message icon will light up
yesterday, the same day within last on the display until you have read,
week or compare this month against or in some cases acknowledged, the
last month and the month before. message. The display can store up to
30 messages, after which the oldest
A tick shows that you were (or are messages are automatically deleted.
predicted to be) within budget, a cross
shows that you were (or are predicted The first screen with Messages is your
to be) over budget. inbox. You can scroll through the list
of messages using the left and right
Summary buttons, and select a message to read
• To view different periods press the using the middle button. To exit the
left button message screen either scroll to
the bottom of the list and select exit,
- Compare today against yesterday or press the home button on the top Each message will have a status:
and the same day one week ago of the display.
 essage is urgent
M
- This week against last week (Wk-1)
(for example, changes to
and the previous week (Wk-2)
your account) and should
- This month against last month and be read as soon as possible
the previous month
 essage needs to be
M
• To view your use in different units
confirmed or requires
(£, kWh, or CO2) press the top button
an answer

 uestion mark changes to

Q
a cross if you answered ‘No’

 uestion mark changes to

Q
a tick if you answered ‘Yes’

Message not opened yet

Message opened

 essage will only be

M
available for a certain time.

10 11
 4. Energy costs 5. Alerts
The billing screens will show you: You can set up your display to send you
an alert for example, if you go over your
Current and previous total monthly cost daily energy use target.
(excluding any payments you have made). From Main Menu
If you do not acknowledge the alert, for
Current and previous monthly gas use example by pressing the home button,
(excluding any payments you have made). the alert is stored and the icon remains lit.
Your stored alerts can then be accessed,
An indication of the total monthly cost will acknowledged and deleted through the
be shown to 2 decimal places (i.e. £1.12) Alerts menu. Each stored alert shows the
and will include VAT. date it occurred and is selected using the
left and right buttons, and then accessed
If your Smart energy display is switched using the middle button.
off, or loses communication signal, it will
automatically attempt to update when To exit the alert screen either scroll to the
communications are restored. bottom of the list and select exit, or press
the home button on the top of the display.
The display will show your current tariff
and will use that to work out monthly Please keep your display connected to
costs past consumption. the mains wherever possible. It can run
on batteries for short periods of time
•  To cycle between current and previous but only as a back-up or to move the
monthly costs, click the left hand button display around the home. We don’t supply
on your display. batteries for this reason. If you do use
batteries and they run low the display
• To switch to the ‘Budget’ page, to view will beep and show an alert icon on the
gas cost, or if your meter is in pre-pay upper screen and Battery low on the
mode to view the pre-pay screen, click lower screen. Note that when running on
the middle button. batteries the display will conserve power
by turning off the backlight and the LED
• To access the ‘Main menu’, click the after you finish with it.
right hand button.

New Alerts

12 13
 6. Tariffs 8. Configuration Backlight
The Tariffs screen shows the current The Configuration screens allow you to Allows you to select when the backlight
price you pay for your electricity and gas customise the display to your personal should be on, options are:
and, if applicable, it will show the price preferences, including:
and time of the next rate if you are on a Always
time of use (TOU) tariff (e.g. Economy 7). • Volume
Off
• Backlight
The first screen shows the tariff name Auto
for each of the fuels. • Urgent Alert
Timed - (You can select the time when
• User Type the backlight is off for). As a
More detailed information can be viewed
default your display is set to
for each of the fuels by pressing electricity • Credit Warning
be off during 10pm and 6am.
(left button) or gas (middle button) button.
• User PIN
If the backlight is scheduled to be off, a
The detailed view provides the • Power Level
button press will reactivate the backlight
following information:
for 60 seconds.
• Current unit price
• N
 ext unit price and when it
becomes active
• Daily standing charge if active/available

7. Meter reading
The Meter reading screen shows the
same information as available on your
Smart meter(s). This just means you don’t
have to go and look at the meter every
time you want to check your reading.

14 15
 Volume Message Alerts 9. Advanced
The display is able to make a sound to You can choose to set an audible alert The Advanced screens contain the
alert you. The volume of this beep can when an important message is received. technical information that your installer
be changed to Off, Quiet, Loud by needs for the set-up. In most cases,
pressing the left button to change the Options are : On or Off you won’t need to access or change this.
setting. This volume setting applies to
all alarms. Credit warning Display
(only if meter is in prepay mode) Version information and installation codes
You can set the level you wish the display
to give you a low credit alert. A level can Gas meter
be set for each fuel Serial number and information

Power level Elec meter

Serial number and information
How strongly the display should transmit
in order to communicate with the meter.
Signal
Options are: Low, medium or high.
Network, channel number and
signal strength
User type
PIN set up or change You can select whether you are a low, Pairing
Your PIN is used to ensure that only you medium or high electricity user so that How the display ‘pairs’ (talks to)
can access secure messages sent to you the electricity speedometer displays your meter
by us. To set up a PIN, change it or reset your usage to the correct scale. For
it, enter a new one, which you will need example, a high user will require Date and time
to enter twice: once to set and once to the speedometer to go up in higher Current date, time and temperature
confirm. increments than a low user.

Options are : low, medium or high

10. Time and date
The time and date are set automatically
from the electricity meter and include
any Daylight Saving Time (BST or GMT).

You can also view the temperature

as measured by the internal
temperature sensor.

To enter your PIN press the – or + keys

to select each number, then press next
to move on to the next. If you make a
mistake and need to move back to the
previous number, then press and hold
the middle button until del is highlighted
and this will move you back to the
previous number.

16 17
 Your questions Important
answered Information
Q.  Will my Smart energy display work Q.  If the power is cut off will Your Smart energy display All content, text, graphics and all other
if I change energy supplier? I lose the information is manufactured and supplied materials contained in this document
A.  That depends on the supplier you on my display? to npower by geo - Green are owned by npower (or its licensors),
change to and their Smart meter A.  The information used by the Energy Options and all proprietary and intellectual
policies and capabilities. You should display is stored within the Smart property rights (including copyright,
check with them before you change. meter(s), so it won’t be lost if the Copyright © 2013 Npower Limited. design rights, trade secrets, trade
power goes off. All rights reserved. names, logos and trade marks) wherever
Q.  Why is my display not showing arising in relation to this document vest
any information? Q.  Why does the display show Green Energy Options Limited (geo) in npower (or its licensors) and all such
a different information to my and npower make no representations rights are reserved.
A.  Your Smart energy display could be
electricity and gas bill? and give no warranties of any kind in
out of range of your Smart meter,
relation to the contents of this document geo confirms that the smart energy
so check your signal strength in A.  Your bills are produced based on
and all warranties, conditions and other display conforms to the following
Advanced > Time and Date. If the information gathered over a specific
terms implied by statute or common law standards:
display cannot see the meter, it period, so they may not match exactly
are, to the fullest extent permitted by
will display Connection to Smart the figures on your Smart energy
law, hereby excluded. EN 300 328 V1.7.1 (2006) EN 55022:2006
meter…, and the upper display will display as the periods won’t
EN 301 489-17 V2.1.1 EN 61010-1:2010
show no information. You can try necessarily be the same.
In particular, geo and npower assume 3rd Edition
moving the display closer to the
no responsibility for any errors or
meter or to where it gets a better Q.  What happens if my Smart energy
omissions that may appear in this Your smart energy display intended to be
signal. If you continue to have display is faulty?
document and make no commitment used indoors in a domestic or small office
problems please contact us. A.  If your Smart energy display develops to either update or keep current the environment. It is not suitable for outdoor
a fault within the first 12 months, we information contained in this document. use. It should be installed and configured
Q.  Why has my display turned off? will repair or replace it free of charge. by a certified installer only.
A. If you’re using batteries to power If you think your display is broken, call geo and npower retain the right to make
the display they may be flat. The us on one of the numbers at the back changes to this document (including Rated voltage (power supply)
reason you can power the display of this leaflet. any specifications contained herein) at 230Vac, 50Hz
with batteries is so that you can take any time without notice. No part of this
it round your home to find a good Q.  What happens if there’s a fault with document may be modified, copied, Input Power
spot for it without losing data. We my Smart meter(s)? reproduced, republished, published, 0.5W
recommend that you use the power A.  If your detect a fault with your Smart transmitted or distributed in any form or
supply for all normal use. meter(s) or the Communication Hub, by any means without the prior written Operational temperature range
these will be repaired or replaced by consent of npower. The contents of this 0 to 40°C
us free of charge. If you think there’s document are to be used solely for the
a fault with your Smart meter(s) then purpose for which they are provided Operational humidity range
please contact us using one of the by npower and for no other purpose. 85%, non-condensing
numbers at the back of this leaflet.

18 19
Want to know more?
If you have questions please call us on:

Visit
npower.com/knowmore
0330 100 8137
0800 980 9907
(Included in any ‘inclusive
(Free from most landlines)
minutes‘ from mobiles)

Monday to Friday 8.00am to 8.00pm, Saturday 8.00am to 6.00pm

When we install Smart

meters we work to the
Ofgem approved Smart Meter
Installation Code of Practice.

Calls may be monitored and recorded for training purposes. Calling us on a 0800 number is normally free when you call from a landline but
charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles.
If you get ‘inclusive minutes‘ with your package, calls on a 0330 number will be part of these.

npower is a registered trademark and the trading name of Npower Limited (registered in England and Wales No. 3653277) and associated
companies including Npower Gas Limited (registered in England and Wales No. 2999919). Npower Northern Limited (registered in
England and Wales No. 3432100), Npower Northern Supply Limited (registered in England and Wales No. 2845740), Npower Yorkshire
Limited (Registered No. 3937808) and Npower Yorkshire Supply Limited (registered in England and Wales No. 4212116). Registered Office:
Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PB.

npm10586/MM16854/11.14