EBOX-3350DX2 Series

EBOX-3350DX2
EBOX-3350DX2-AP
EBOX-3350DX2-C2
EBOX-3350DX2-C2AP User’s Guide
Copyright
The information in this manual is subject to change without notice for continuous
improvement in the product. All rights are reserved. The manufacturer assumes no
responsibility for any inaccuracies that may contain in this document, and makes no
commitment to update or to keep current information contain in this manual.

No part of this manual may be reproduced, copied, translated or transmitted, in whole or

in part, in any form or by any means without the prior written permission of the DMP
Electronics Inc.

Copyright 2014 DMP Electronics Inc.

Special Notice to Users

DMP Electronics Inc. provides no warranty with regard to this manual, the software, or
other information contained herein and hereby expressly disclaims any implied
warranties of merchantability or fitness for any particular purpose with regard to this
manual, the software, or such other information. In no event shall DMP Electronics be
liable for any incidental, consequential, or special damages, whether based on tort,
contract, or otherwise, arising out of or in connection with this manual, the software, or
other information contained herein or the use thereof.

DMP Electronics reserves the right to make any modification to this manual or the
information contained herein at any time without notice. The software described herein
is governed by the terms of a separated user license agreement or label sticker.

This product contains software owned by DM&P and licensed by third parties. Use of
such software is subject to the terms and conditions of license agreements enclosed
with this product. Software specifications are subject to change without notice and may
not necessarily be identical to current retail versions.

Updates and additions to software may require an additional charge. Subscription to

online service providers may require a fee and credit card information. Financial
services may require prior arrangements with participating financial institution.
Trademarks Acknowledgment
The EBOX-3350DX2 Series is the registered trademarks of DMP Electronics Inc.
Microsoft, Windows, and AMI are registered trademarks of Microsoft Corporation
and American Megatrends Inc. in the United States and/ or other countries respectively.

Other brand names, product names or trade names appearing in this document are the
properties and registered trademarks of their respective owners. All names mentioned
herewith are served for identification purpose only.

Owner’s Record
The product serial number is located at the rear panel of your EBOX units. Refer to the
model type and serial number when you contact your nearest dealer or DMP office for
service.
Safety Information

WARNING
 Do not expose EBOX to rain or moisture, in order to prevent shock and fire hazard.
 Never install EBOX in wet locations.
 Do not open the cabinet to avoid electrical shock. Refer to your nearest dealer for qualified
personnel servicing.
 Never touch un-insulated terminals or wire unless your power adaptor and display monitor are
disconnected.
 Locate EBOX as close as possible to the socket outline for easy access and to avoid force
caused by entangling of your arms with surrounding cables from the EBOX.
 When using EBOX, avoid using or installing the modem to the serial port during a storm or a
lightning.
 Do not use the modem or a telephone to report a gas leak in the vicinity of the leak.
 USB connectors are supplied with Limited Power Sources.

DO NOT ATTEMPT TO OPEN OR TO DISASSEMBLE THE CHASSIS

(ENCASING) OF THIS PRODUCT. PLEASE CONTACT YOUR
NEAREST DEALER FOR SERVICING FROM QUALIFIED TECHNICIAN.
Regulatory
FCC Class A Note
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference in which case the user will be required to correct the
interference at his own expense. Testing was done with shielded cables. Therefore, in order to comply
with the FCC regulations, you must use shielded cables with your installation.

WARNING
This product complies with EN55022 class A. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.

Changes or modifications to this unit not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus as set out in the interference - causing equipment standard entitled “Digital Apparatus”,
ICES-003 of the Department of Communications.

Manufacturer’s Declaration of Conformity

This equipment has been tested and found to comply with the requirements of European Community
Council Directives 89/336/EEC and 73/23/EEC relating to electromagnetic compatibility and product
safety respectively.

Attention
This product has been designed and certified to comply with certain regulatory requirements pertaining
to Information Technology Equipment. This product has not been designed for use as a medical
device. Without limitation of the foregoing, this product is not intended and has not been certified for
use in a hospital or clinical environment to diagnose, treat, or monitor patients under medical
supervision, and is not intended and has not been certified to make physical or electrical contact with
patients, nor to transfer energy to or from patients and/or to detect such energy transfer to or from
patients.
Purchase Agreement
Purpose:
In accordance to the general commercial conduct of Trust and Fair Trade, herewith below is the
agreement for the protection for both parties, DMP and Users in pursuant of trading.

Product Description:
With this product, herewith also known as EBOX-3350DX2 Series, which is a simplified & an
economical design of an embedded device for Special Purpose Personal Computing. The basic
specification of this product is comprised of the x86 technology, design, and with onboard 512 MB
DDR2 System memory, VGA display, USB, COM ports and LAN Interfaces.

Distribution Convention:
1. This Product includes a gift box, an inner case, a PC, a Power adaptor (Optional). Upon
receiving this product, kindly please refer to the User’ Manual to check for the contents and
appearance of this product; contact immediately your nearest dealer or DMP office for any
defective or missing parts. The supplier will not be responsible for any reported discrepancy
there after the expiration period of 3-days from the received date.

2. In consideration of transportation and the cost of storage, the supplier provides to the
distributors a warranty of 12 months. This warranty covers the failure caused by hardware
breakdown (excluding hard drives), but does not cover the act of misuse and mishandling.

3. The supplier will not accept unknown post, therefore if you wish to repair or to return your
goods – kindly please contact your nearest dealer to make your declaration, and at the same
time, apply for an RMA number (RMA stands for Return Merchandise Authorization – please
ask for RMA form and fill-up for authorization).

4. The freight for return goods for repair will follow the International customary practice and
convention: Both parties is to pay for freight of one shipment each. The shipper is required to
prepay the freight from the place of origin (This means that the returnee (user) covers the
freight for return goods, while the Supplier covers the freight for goods after the repair).

5. Obsolete warranty is referred to as: (1) Expiration of warranty or (2) Damage due to misuse
within warranty. The Supplier will be taken into consideration of the circumstances, to provide
repair service with charges expense for obsolete warranty. This expense includes the cost of
material and the cost of labor.

Note: If there is other particular issue, not listed in the above conditions, both parties agreed to follow
the General Law of Commerce with fair and reasonable discussion in handling and resolving the
argument.
Contents

Chapter 1
02 Unpacking your EBOX Mini PC

Chapter 2
05 EBOX-3350DX2 Series Overview
06 System Specifications
07 Peripherals Connecting

Chapter 3
10 BIOS Reconfiguring
11 Linux Installation Guide

Chapter 4
20 Technical Specifications

Chapter 5
22 Onboard Connectors Summary
24 Pin Assignments

Chapter 6
27 Taking Care Your EBOX VESA PC
29 Troubleshooting

Chapter 7
32 Terms and Condition
32 Warranty
32 Service and Support
32 Return Merchandise Authorization (RMA) Policy
32 Shipping Policy
Chapter 1

1
Unpacking Your EBOX Mini PC
Congratulation! You have just acquired EBOX-3350DX2 Series, please check the
following items:

Packing List:

Item No. Description Q’ty

1 EBOX-3350DX2 Series VESA PC x1
2 75 x 75 mm to 100 x 100 mm VESA mounting rack (Optional) x1
Note: The accessories are subject to change without immediate notice.

Check Before Use

1. EBOX-3350DX2 Series Unit

2. VESA rack (Optional)

2
Preface
EBOX-3350DX2 Series: VESA PC

The EBOX-3350DX2 Series is a revolutionary device which is especially designed for limited physical
space and temperature concerns. No matter you are in a jammed office, a crowded place, or public
transportation, it can be easily integrated with a VESA LCD to bring you EBOX-3350DX2 Series
access at any time.

It can attach to any VESA mounting fixture; allowing it to be securely mounted onto desks, walls, or
buildings, and thereby optimizes your work area. It can also attach directly to any size LCD for a
mobile system for the use at trade shows, presentations, promotions, etc. Unlike traditional portable
laptop design, the EBOX-3350DX2 Series can be used with a large size LCD. Furthermore, with
FANLESS design, EBOX-3350DX2 Series is ideal to be used in the environment where temperature
demand is critical.

If you are looking for a device that is able to provide with more mobility & space, and at the same time
uses less power consumption, EBOX-3350DX2 Series will be surely meet your need.

The VESA® FDMI™ Standard defines mounting interfaces, hole patterns and associated cable/
power supply locations for LCD monitors, plasma displays and other flat panel devices. EBOX-
3350DX2 Series is designed to fit this standard to make monitor attachment quickly and easily.

3
Chapter 2

4
EBOX-3350DX2 Series Overview
Front Panel
A: Reset Button
For system reset or turn on.
(Available in 3350DX2/ 3350DX2-C2).

B: Power LED
The power LED lights up when
the system is turned on.

C: Audio Line Out

E B Audio output to speaker.
A
F D C D: Audio Mic In
For Microphone input.

E: USB v2.0 ports

For connection to devices with USB
Interface such as CD/ DVD-ROM,
USB HDD, etc.

F: SD Slot
For the storage SD card, the system
is bootable from SD card.

Back Panel
G: USB V2.0 port

G H: VGA port D-Sub 15-pin

J I H I: RJ-45 LAN Jack
G
J: Power Jack

K K K: RS-232 port
* Available in EBOX-3350DX2-C2/ C2AP

5
System Specification
CPU Operating System
Vortex86DX2 (933MHz) Windows XP Embedded
Main Memory Windows Embedded CE

512MB DDR2 (32-bit DRAM bus)

Supported Linux Distribution list:
BIOS 1. Gentoo 4.2
AMI BIOS 2. Ubuntu 8.04
VGA 3. Ubuntu 8.10
Resolution up to 1920 x 1440 High Colors 4. Ubutnu 9.04
5. Ubuntu 10.04
Peripheral
6. Debian 4.0
1. USB V2.0 x 3 (2 at front, 1 at rear)
7. Debian 5.0
2. SD card slot x 1
8. Debian 6.0
3. Audio (Mic In, Line Out)
9. Debian 7.0
4. RS-232 port x 2
10. OpenSUSE 11.4
(Available in EBOX-3350DX2-C2/ C2AP)
11. Fedora Core 5
Dimension & Weight 12. Fedora 10
EBOX-3350DX2/ AP 13. WattOS warp30 (Ubuntu 8.10 base)
95 x 95 x 20 mm/ 277g 14. CentOS 5.5

EBOX-3350DX2-C2/ C2AP ※ Red letters: Standard IDE compatible option

95 x 95 x 35 mm/ 350g enable could help for install directly

※ CentOS 5.5: Please use regular PC to install

Power consumption
the OS into SD card, then, remove the SD card
+5VDC@1100mA
onto the EBOX units.

6
Peripherals
Connecting the Power Adaptor
A: DC Power Jack

To use EBOX-3350DX2 Series immediately, please

attach the USB cable or supplied AC adapter for the
power source.
A
Note: With the Auto Power On support function
(Optional), the system then will be turned on
automatically.

Connecting the Monitor

B: VGA Connection

Make your LCD display connection with the

VGA cable to the 15-pin D-Sub VGA port.
B

7
Peripherals
Connecting the USB
EBOX-3350DX2 series provides 3 external USB ports (2 at the front, 1 at the rear).

C: SD Slot

For booting device by SD Card.

D: Microphone/ Earphone
F
E
C D The EBOX-3350DX2 Series supports
Microphone Input and Speaker Output

E: Reset Button

For system reset or turn on

Note: Models with Auto Power On feature has
Reset Button Eliminated.

F: USB Ports
F
The USB ports are available for connection to
USB devices such as CD-ROM/ USB Drive.

Connecting the LAN

G: RJ-45 LAN

There is an available RJ-45 LAN jack for

Ethernet connection.
(see left diagram for RJ-45 Jack).

Connecting Serial port

H: Serial Ports (Available in EBOX-3350DX-C2/ C2AP)

The serial port is usually connected to a serial device like

modem or terminal devices.

H H
8
Chapter 3

9
BIOS Reconfiguring
1. AMI BIOS is used in the EBOX-3350DX2 Series. To reconfigure the EBOX-3350DX2 Series,
press the <Del> key after power turn on to enter the BIOS setup main menu.
2. Select from the menu, the desired setup to change.
3. Press <Esc> to go back to main menu.
4. Press <F9> to load factory default setting.
5. Move to “Exit” TAB and select “Save Settings and Exit”, press “Y” to save the changes that you
just made. EBOX-3350DX2 Series will restart accordingly to your new setup.

(AMI BIOS Setup menu)

10
Linux installation For Debian7.0/ Ubuntu10.04
Regarding the system installation of Debian7.0/ Ubuntu10.04, please follow the steps
and suggestions to complete the system installation on the EBOX-3350DX2 Series platform.
There we provided is a brief instruction to assist clients, but you can configure it by yourself
with system’s asking.

1. Configuration of BIOS
 The first step is to ensure BIOS has correctly configured that necessary function was
enabled for IDE device. (for Debian7.0 especially)

 Keep pressing the key <Del> can assist entering BIOS when the power turned on.
The BIOS functions you need to check locate Advanced \ IDE Configuration \
Standard IDE Compatible. Set as Enabled.

11
2. Basic system installation
 For Debian7.0, after booting from the installation CD, moving straight to install
system would get a text only system, please choose Graphic Install if GUI is
necessary for your application.

 The system would start to ask questions for basic configuration. Such as the
language, keyboard map and time zone, etc.

 Then the system information appears for something about the detecting of network
hardware, system requires users to load the firmware files for network device rtl8168,
just answer no for this inquiry and move forward.

 Then the system would inform you that multiple network interfaces were detected on
the EBOX-3350DX2 Series, and the user to choose the one as primary network
interface, both of them all could be chosen. And the Ethernet cable must be plugged
in this period.

12
 As installation processing, the system would need you to make decisions about how
the partitions your disk for the system? Following default option is using entire disk
for the beginner. Choose “all files in one partition”. Other allocation is also available,
depends on customers’ needs.

 In the final, remember to write the change to disk.

 Then the system would keep asking you few questions for configuration,
suggestions were attached as follow.

 When system asking you to choose the software to install for system, you can
remark both the Debian desktop environment and standard system utilities, then to
continue following procedure. It would start the package installation, around hundred
packages would be installed, please be patient until system informed you for
the next step.

13
 The next question is about the agreement of the installation of the GRUB boot
loader to the MBR area? Answer YES and wait system to complete the installation
as last procedure.

 When it's completed, the disc tray will eject and inform you, then press continue to
restart and be ready to enjoy the new system!

The Debian7.0

The Ubuntu10.04

14
3. Kernel and graphic driver installation
Install the Kernel Package (Console mode)

 For Debian7.0, you can skip this procedure for kernel installation; Because system
could work with default kernel version (3.2.0).

 Clicking the icon of the terminal from the application. And download the kernel
2.6.32-21 from below link then to store the kernel package.

 Follow the instructions to complete the kernel installation, get into the folder that
kernel file stored, and switching as the root before command executed.

# dpkg -i linux-image-2.6.32-21-vortex86_2.6.32-21.32_i386.deb

Kernel Package (click 2.6.32-21-Vortex86)

 When download completed, restart the system and to choose the kernel 2.6.34.10 to
boot when GRUB boot loader was loaded. You can keep pressing the key “Shift”
when the system from booting, then the boot loader would show the option of kernel
for you. Then find the “Ubuntu, With Linux 2.6.32-21-vortex86” to execute.

15
 Or you can remove the default kernel 2.6.32-??-generic that be arranged as a higher
priority than the kernel we installed for the EBOX-3350DX2 platform, with the
instruction below through the terminal.

 First, check what version be installed as default in the system:

# grep –w linux-image-2.6.32 /var/log/dpkg.log

 To find the last two numbers as location of question marks that the system shows on
screen “linux-image-2.6.32-??

 Then execute it with the correct numbers that you found in previous, and to replace
the question mark with correct version numbers shown below.

# apt-get remove linux-image-2.6.32-??-generic

 Then you would see only one kernel on the GRUB list.

16
Install the VGA driver (Console mode)
 Switch to console mode by pressing key <Ctrl> + <Alt> + <F1>, then copy the VGA
driver rdc_drv.so to the driver folder /usr/lib/xor/modules/drivers/, before that, you
can download the driver from links below for Debian7 and Ubuntu10.04 individually.

The Ubuntu10.04 Xorg Version is 1.7.6

The Debian 7.0 Xorg Version is 1.12.4

VGA Driver (click M2012_R0.04 to download) for Ubuntu 10.04

VGA Driver (click M2012_T0.0.9.1 to download) for Debian 7.0

 Follow instruction below to execute.

#/etc/init.d/gdm stop
#X –configure
#cp /root/xorg.conf.new /etc/X11/xorg.conf
#/etc/init.d/gdm restart

※Please click xorg.conf to download for your system, if the display is out of range.

 Reboot and make sure all the display is normal then set the resolution as requested.

The supported resolutions:

1920x1200 (16:10) 1400x960 1280x768 (16:10)

1920x1080 (16:9) 1280x1024 (5:4) 1280x720 (16:9)
1600x1200 (4:3) 1440x900 (16:10) 1024x768 (4:3)
1680x1050 (16:10) 1280x960 (4:3) 800x600 (4:3)
1400x1050 (4:3) 1366x768 (16:9) 640x480 (4:3)
1440x960 (3:2) 1360x768 (16:9)

17
4. The system configuration
Enable the Auto login
System / Administration / Login Screen
1. Execute the utility “Login Screen” and enter the password to process it.

2. Set the Log in as “user account” automatically.

Disable the power saving mode when system idle,

System / Preference / Screensaver
Unmarked the option “Active the screensaver when computer is idle”.

Now, it is a workable Linux system for your EBOX-3350DX2 Series.

18
Chapter 4

19
Technical Specification

Model Type 3350DX2 3350DX2-AP 3350DX2-C2 3350DX2-C2AP

Processor Vortex86DX2 (933MHz)
BIOS AMI BIOS
Memory Onboard 512MB DDR2
VGA Integrated Graphics Chip/ D-Sub 15-pin
Ethernet 10/100 Mbps LAN x 1 (RJ-45 connector, Built-in PXE diskless boot)
USB 2.0 External: 3 ports (Front x 2, Rear x 1)
Audio Mic in and Line out
SD slot 1x
RS-232 N/A 2x
Auto Power On N/A Yes N/A Yes
Power DC +5V @ 2A
Dimensions 95 x 95 x 20 mm 95 x 95 x 35 mm
Unit Net Weight 277g 350g
Operation Temp. 5 ~ 50℃
Certifications CE, FCC, VCCI
Optional Internal SD card slot
Note RS-232 COM ports in Full 9-pin

Note:
1. SD Slot x 1 (Bootable but hot-swappable not support).
2. Power Supply 10W Micro USB EU and US Type offer to sell as extra spare parts.

EBOX-3350DX2 Series Models Listing:

EBOX-3350DX2: Standard Version.
EBOX-3350DX2-AP: Standard Version with Auto Power On Support.
EBOX-3350DX2-C2: Standard Version with RS-232 port x 2.
EBOX-3350DX2-C2AP: Standard Version with RS-232 port x 2 & Auto Power On Support.
Note:
“AP” indicated Auto Power On supported feature by which system will be turned on
automatically whenever power is supplied.

20
Chapter 5

21
Onboard Connectors Summary

Summary Table for CPU Board

Nbr Description Type of Connections Pin nbrs.
J3 VGA D-Sub Connector 15-pin
J4 DC +5V Input Mini USB Jack 1-pin
J5 Line out Audio Jack 2-pin
J6 Mic in Audio Jack 2-pin
J7 USB (Front) USB Connector 8-pin
J8 USB (Front) USB Connector 8-pin
J10 USB (Back) USB Connector 8-pin
J12 Ethernet LAN RJ-45 8-pin
J13 (Note) COM1 Port Box Header 5 x 2 2.0mm 10-pin
J14 (Note) COM2 Port Box Header 5 x 2 2.0mm 10-pin

Note: J13 & J14 only available in EBOX-3350DX2-C2/ C2AP

 Front Connectors Outline

A: Reset Button
B: Power LED
C: Line out
E D: Mic in
B E: USB V2.0
F D C A F: SD Slot

EBOX-3350DX2/ AP FRONT LOOK EBOX-3350DX2-C2/ C2AP FRONT LOOK

*Models with Auto Power On feature

do NOT have front Reset Button

22
 Rear Connectors Outline

EBOX-3350DX2/ AP REAR LOOK

G: USB V2.0
H: VGA
I : RJ-45 LAN
J : DC Power Jack
J G
I H

EBOX-3350DX2-C2/ C2AP REAR LOOK

K: RS-232 Port

K K

*Only Available in EBOX-3350DX2-C2/ 3350DX2-C2AP

23
Pin Assignments

J3: VGA – 15-pin D-Sub Connector

Pin # Signal Name Pin # Signal Name Pin # Signal Name
1 MR 6 GND 11 NC
2 MG 7 GND 12 VCC
3 MB 8 GND 13 HYSYNC
4 NC 9 NC 14 VSYNC
5 GND 10 GND 15 VCC

J4: Mini USB DC Power Input

Pin # Signal Name

1 +5V Input
2 USB In -
3 USB In +
4 None

J7, J8: USB : For connection to external USB device – 4-pin USB Type 1 Connector (H)
Signal
Pin #
Name
1 VCC
2 USB2-
3 USB2+
4 GND
5 NC
6 NC

o
J10: USB (90 ) – For connection to external USB device – 4-pin USB Type 1 Connector (H)
Pin # Signal Name
1 VCC
2 USB0-
3 USB0+
4 GND
5 GGND
6 GGND

24
Pin Assignments
J12: LAN: RJ-45 Connector
Pin # Signal Name Pin # Signal Name
1 FTXD+ 2 FTXD-
3 FRXIN+ 4 NC
5 NC 6 FRXIN-
7 NC 8 NC

J13, J14: COM - 9-pin D-Sub Connector

Signal Signal
Pin # Pin #
Name Name
1 DCD 2 RXD
3 TXD 4 DTR
5 GND 6 DSR
7 RTS 8 CTS
9 RI -- --

LEDS: POWER ON/ OFF

LED Color State
Green Power On

25
Chapter 6

26
Taking Care of your EBOX
This section gives you some guidelines on using EBOX-3350DX2 Series – Safe using, Storing and
Handling.

Storing
Do not place EBOX-3350DX2 Series in a location that is subject to:
 Heating sources, such as stove, oven, heater, radiator or air duct.
 Direct contact from sunlight.
 Rain or moisture area.
 Excessive dust accumulation area.
 High humidity place.
 Constant or occasional mechanical movement, vibration or shock.
 Strong magnets or magnetic fields or magnetically unshielded speakers.
 Ambient temperature of more than 122oF (50oC) or less than 41oF (5oC).

Do not place other electronic device or electrical equipment near EBOX-3350DX2 Series. The
electromagnetic field of the EBOX-3350DX2 Series may cause interference subjecting to
malfunction.

Provide adequate air ventilation (circulation) to prevent internal buildup of heat. Do not place
EBOX-3350DX2 Series near the wall, behind the curtains or draperies, in between two books
that block its ventilation slots. Leave a space of at least 8 inches (20cm) behind the sides and
back panel of the EBOX-3350DX2 Series.

Change of environmental temperature: Problems may occur when there is a sudden change of
environmental temperature, or if the EBOX-3350DX2 Series is brought directly from a cold
location to a warm one, moisture may condense inside EBOX-3350DX2 Series. Turn off the
device, and contact your nearest dealer.

Check the surrounding appliance(s) before using EBOX-3350DX2 Series. Since the EBOX-
3350DX2 Series uses high-frequency radio signal and may interface with radio or TV reception
causing interference or poor signal display. When this happens, relocate the EBOX-3350DX2
Series by a suitable distance away from it.

Do not drop the EBOX-3350DX2 Series from working table nor place heavy objects on top of it.

27
Using Cables for Connection
To avoid the problem, use only the specified interface cables in your accessory bag. The supplier
will not be responsible for the connection arising from the other unspecified peripheral equipment.
Do not use cut or damaged cables for connection.

Cleaning Your VESA PC

Clean the VESA PC with a soft, dry cloth or a soft cloth lightly moistened with a mild detergent
solution.
Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or benzene, as
these may damage the finish of EBOX.
When a solid object falls or a liquid spills onto the EBOX, turn off the EBOX immediately and
unplug the LAN and power cables. Contact a qualified person or your dealer to check the EBOX
before you use it again.
Always disconnect the power cord from the power source before cleaning the EBOX.

28
Troubleshooting
This section describes the techniques of resolving some basic problems that you encounter when
using EBOX-3350DX2 Series. For more troubleshooting guidelines, please contact your nearest
dealer for technical support.

Troubleshooting Your VESA PC

A. VESA PC does not start –
Make sure the EBOX-3350DX2 Series is properly secured and plugged into a power source
before it is turned on. Make sure the power indicator shows the power is on. See section 2 for
more information about “EBOX-3350DX2 Series Overview”.
When the EBOX-3350DX2 Series is plugged into a power strip or the UPS (Uninterruptible
Power Supply), make sure the power strip or UPS is turned on and working normally.
Check if your VGA or LCD monitor is properly plugged into a power source and turned on. Make
sure the brightness and contrast controls are adjusted correctly. See the manual that came with
your display (monitor) for details.
Check if your power control button does not function, by removing the AC adaptor. Wait for one
minute, and then reattach all power connection before pressing the power button.
Condensation may cause the EBOX-3350DX2 Series to malfunction for a while. If this happens,
do not use the EBOX-3350DX2 Series for at least one hour.
When you have checked all the above guidelines and the EBOX-3350DX2 Series does not work.
Remove the power adaptor from the EBOX-3350DX2 Series, unplug the power supply, and plug
it in again. Then turn on the power.

B. BIOS Error Message –

BIOS error message appears when my VESA PC starts

If the BIOS error message appears, press any key to resume or, hit <DEL> to enter BIOS setup main
menu, follow these steps:

1. Press <DEL>, and the BIOS Setup main menu appears, check if HDD is detected. If it is not
detected, use Direction keys <↑↓> to choose “AUTO” and then go back to the main menu by
pressing <ESC>. Move your cursor down with Direction keys <↓>, and choose “Save
Settings and Exit”, a message dialog appears as seen below, hit <Enter>.

“Save current settings and exit (Y/N)? Y”

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2. Go to “Exit” menu using the Direction keys <↑↓> and choose the option “Load Optimal
Defaults”, then press <Enter>. A message dialog appears as seen below, hit “Y” key and
presses <Enter> to save and recover to the factory setting.

“Load Optimal Defaults (Y/N)? Y”

(BIOS Setup menu “Exit”)

C. “Operating System Not Found” –

A message indicating that “Operating system not found” appear when
my VESA PC starts (Windows won’t start)

Enter your BIOS setup main menu by pressing <DEL> key, be sure that the C: drive is enable.

If Windows still does not start, follow these steps to initialize the BIOS:
1. Turn off the EBOX-3350DX2 Series.
2. Remove any peripheral devices connected to the EBOX-3350DX2 Series.
3. Restart the EBOX-3350DX2 Series.
4. Press <DEL> to enter BIOS Setup main menu window.
5. Follow the steps as written in item B. BIOS error message.

If you have just connected EBOX-3350DX2 Series to a CD/ DVD or USB Drivers, remove these
peripherals. And restart to confirm that the Windows operating system starts properly. If EBOX-
3350DX2 Series continues to display the message ”Operating system not found,” and Windows
does not start, please contact your nearest dealer for servicing.

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Chapter 7

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Terms and Conditions
Warranty
The warranty terms for EBOX-3350DX2 Series are twelve (12) months from the shipped month.
During the warranty period, DMP Electronics Will repair replace the product covered under this limited
warranty.

Service and Support

DMP Electronics Inc. provides the technical support for hardware problems with your system
throughout the warranty period. The technical support service is limited to configuration and operation
of EBOX-3350DX2 Series sold by DMP Electronics Inc. The technical support service does not offer
software tutoring or training.

Return Merchandise Authorization（RMA）policy

If the DMP staff or dealer determines that a part is defective. Purchaser must call our technical support
service to obtain an RMA number before attempting to return any part. Please refer to your nearest
dealer for :

To obtain an RMA number, Purchaser must follow procedures as below：

1. Complete the DMP Electronics Inc. standard RMA Form and fax back to the RMA Department.
2. The RMA Number must be used within 7 DAYS.
3. The RMA Number must be shown clearly on your shipping label.
4. DMP Electronics Inc. must receive all Returns before a replacement will be sent.
5. The repair cost depends on the parts, the damage reasons, and whether under warranty
period…etc. The Seller will charge the Purchaser in a reasonable price.
6. A copy of the invoice for the RMA product(s) will also be shipped to Purchaser.
7. The freight of return to DMP Electronics Inc. is charged to the Purchaser's account and
accompanied by an RMA number. Any Returns with freight collect will be refused and returned to
you. After Repairing, the cost of freight will be paid by Seller.
8. DMP Electronics Inc. must receive all returned goods within the warranty period.

Shipping Policy
The Purchaser must pre-pay shipping for any defective system or parts returned under the warranty.
DMP Electronics Inc. shall not be liable for risk of loss or damage during shipment of your returned
system or parts if you fail to insure the shipment.

All products must be shipped back to DMP Electronics Inc. in original or equivalent packaging. DMP
Electronics Inc. will ship the repaired or replacement product(s) to the Purchaser by freight prepaid.
Purchaser assumes the risk of loss. DMP Electronics Inc. shall not be responsible for failure of the
delivery service to make on-time delivery.

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