NATURE AND SIGNIFICANCE OF MANAGEMENT

WORK SHEET 01

1. The Objective of management which consistently creates economic value for various constituents of
society is:
(i) Social objectives (ii) Technical objectives (iii) legal objectives (iv)b none of these
Ans – Social objectives
2. Mr. Mahesh is working as a finance manager in Wales Limited. At what level of management is he
working?
Ans—Middle level management
3. Which level of management ensures coordination in the activities so that work progresses as per the
plans
Ans—lower level
4. Which is not function of management of the following?
Ans-- Co-operation
5. Management is intangible. Comment. 3
Ans—Management is not tangible rather it is considered as an intangible or unseen force. Management
cannot be seen. However, its presence can be felt through orderliness. Enthusiastic employees.
Buoyant Spirit and adequate work output.
6. Explain Organizational objectives
Ans—There are three objectives
(i) Survival – It is the basic objective of any business and an organization must earn sufficient revenues
to recover cost.
(ii) Profit—Mere survival is not enough. Management has to ensure that the organization makes profit
as it is an incentive for the continued successful operations of the business.
(iii) Growth—Every business needs to add to its prospects in the long run. For this it is important for
the business to grow. For this management must fully exploit the growth potential of the
organization. 3
7. Dheeraj is working as operations manager in Tifco Ltd. Name the managerial level at which he is
working stat any three functions he will perform as Operation Manager in this company. 4
Ans.—Dheeraj is working as a Meddle level management
Functions—
(i) Provide a link between the top-level management and supervisory level of management.
(ii) Interpretation of polices framed by top management.
(iii) Finding out the suitable, Operative and supervisory personnel and assigning duties and
responsibilities to them for the execution of the plans of the concerned departments.
8. Identify the functions of the management. 6
(i) Motivating employees and giving instructions to them to perform the tasks assigned to them.
(ii) Recruitment and selection of the personnel.
(iii) Finding out deficiencies in implementation of plans.
 (iv) Preparing a blue print for future.
(v) Process of defining and grouping activity of an enterprise to establish authority relationship.

Ans--
(i) Directing

(ii) Staffing
(iii) Controlling
(iv) Planning
(v) Organizing
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WORK SHEET 02
1. Coordination is …………………………………….
(i) Function of management
(ii) Essence of Management
(iii) An object of management
(iv) None of above

Ans. Essence of management

2. 1. ‘Doing the task with minimum cost” name the term associated with management?
(a) Efficiency
(b) Effective
(c) Both
(d) Management
Ans-- Efficiency
3. The objective of the Marketing Department of ‘KOTEX Ltd.’ is to increase sales by 10 per cent by
offering discounts. But the finance department may not approve of such discounts as it means loss of
revenue. These kinds of conflict arise in organizations because each department performing activities in
isolation from others and barriers between departments are becoming more rigid. Identify the point of
importance of coordination to which this case is related: (a)
Growth in size
(b) Functional differentiation
(c) Specialization
(d) None of these
Ans-- Functional Differentiation

1. Who make the policy for organization…………………………

(a) Top level Managers
(b) Middle level Managers
 (c) Operational Management
(d) None of the above
Ans—Top Level Management

5. Company X is facing a lot of problems these days. It manufactures white goods like washing machines,
micro-waves, refrigerators and air conditioners. The company’s margins are under pressure and the profits and
market share are declining. The production department blames marketing for not meeting sales targets and
marketing blames production department for producing goods which are not of good quality meeting
customers’ expectations. The finance department blames both production and marketing for declining return
on investment and bad marketing.

Question: What quality of management do you think the company is lacking? Explain briefly. What
steps should the company management take to bring the company back on track. 3
6. Briefly explain three features of management. 3
7. Hazel has been working on the position of Senior Financial Executive in Century Plywood Ltd. On the basis
of her performance and dedication, the Managing Director of the company decided to promote her to the
position of Finance Manager of the company.

On the basis of the given information, answer the following questions: 4

a) Identify the level of management at which she will be working henceforth.

b) State any three functions that Hazel will perform at the level identified in (a).
Ans—Top Level management
8 A floor manager of Pacific Mall is a very good manager as he utilizes all the functions of management to
minimize cost of maintenance of his area. He directs all the staff members working under him to follow the
targets and advises them to put their efforts in the direction of achievement of these targets. Under his guidance,
the employees admit that they learn a lot of things and are able to achieve their targets. This has led to the
increase in their salaries.

Identify and explain the importance of management highlighted above by quoting the lines. 6

WORK SHEET 03
1. Efficiency means:
(a) Doing task correctly
(b) Doing task at minimum cost
(c) Deriving more benefits by using less resources
(d) All of the above
 2. Match the columns by identifying the management functions:

Column 1 Column 2
1. It bridges the gap between A. Directing
where we are and where B. Planning
we want to be C. Organising
2. Process of assigning the
duties, grouping tasks,
establishing authority and
allocating resources.
3. Which is not a function of management from the following?
(a) Planning
(b) Staffing
(c) Co-operating
(d) Controlling
4. Efficiency means:
A) Doing task correctly
B) Doing task at minimum cost
C) Deriving more benefits by using less resources
D) All of the above
5. After every three months, Mr. Peter, Sales Manager, offers new trade promotion schemes to its
distributors. He plans to introduce new varieties of products keeping in mind the needs of a customer and
promotional schemes of his competitors. This gives him an added advantage over his competitors.
Identify which characteristics of management are reflected in above situation? Explain them briefly. 3

6. Management is a series of continuous inter-related functions. Comment. 3

7. Sonu Nigam’, the famous playback singer, always spends time for practice and adds his creativity
to his singing. Like Sonu Nigam, Mr. Rajiv, Manager of Headlines Ltd. uses his creativity and
practices management principles under different situations to manage the business. The
employees are happy and satisfied as he every day rewards employees for their punctuality and
efficiency.
a) Identify the nature of management highlighted above. 4
b) Name other two aspects of nature of management.
8. Mr Sidharth Aggarwal has completed his education of MBA. During the course of his MBA, he got the
full theoretical knowledge of management. Now, he has full knowledge of management and is ready to
work as a manager. He got selected in ‘Volta Limited’ for the post of Finance Manager.
Within a few days of his joining the company, he speeded up the working of his department, although
his predecessor, the Finance Manager working prior to Mr. Aggarwal had been more qualified and
experienced. Aggarwal faced several problems in the course of his working, but he never felt
discouraged but overcame them with firmness. During this period, he got the opportunity of visiting
 several other companies. Besides, he participated in several seminars related to the problems of
management and learnt the modern methods of management. He had a special interest in reading and
writing articles on the problems of management. Because of this reason, there has been a continuous
growth in his knowledge and experience of management. Now, he is working as a successful manager.
He has obtained a distinct recognition in the field of finance.
a) In the above paragraph, three points of a concept of the nature of management have been
described. Identify this concept.
b) Describe briefly the three points of the concept identified in (a) by quoting the relevant lines. 6

WORK SHEET 04

1. Which one of the following sequences of process of management is correct: 1

(a) Planning, Directing ,Controlling, Organising, Staffing
(b) Directing, Staffing, Planning, Organising, Controlling
(c) Planning, Organising, Staffing, Directing, Controlling
(d) Organising, Planning, Staffing, Controlling, Directing
2. Successful organizations do not achieve goals by chance but by following a deliberate process known as :
(a) Planning (b) Co-ordination (c) Controlling (d) Management
3. . Managing Director will be considered under which level of management?
(a) Top-level (b) Middle-level (c) Lower-level (d) None of these. 1
4. Management is essential for the organizations which are 1
(a) Non-profit organizations (b) Service organizations
(c) Social organizations (d) All of the above
5. Explain Organizational objectives of management. 3
6. Gemini circus is organizing shows internationally for the last thirty years. Their shows have been
successful across the globe. Of late their shows are not as popular as they were in the past. After analysing, they
are thinking of bringing necessary changes in their shows to gain popularity. 3

(i) Identify and explain which two features of management is reflected in above situation ? 4

7. Alfha Ltd. has a plan of increasing profit by 20% the company spent a lot of time and money to frame and
implement this plan. The competition increased. So it could not change its plan to beat its competitors because
huge amount of money is already spent. The plan failed and company suffered huge loss.
State and explain two limitations of planning.

8. Your grandfather has retired as the Director of a manufacturing Company. At which level of management
was he working? Write different type of functions are performed at this level.
 WORK SHEET 05

1. Which level of management ensures coordination in the activities so that work progresses as per the
plans.
(i) Top level (ii) Middle level (iii) low level (iv) All of these 1

2. At Which level of management, the managers are responsible for the welfare and survival of the
organization?
(i) Top level (ii) Middle level (iii) Lower level (iv) All of these 1

3. General Manager and marketing manager is part of…………………….

i) Top level and Low level ii) Top level and middle level
(iii) Top level and low level (iv) all of these. 1
4. Which of the following is not a function of management.
(i) Planning ii) Organization iii) Staffing iv) Grouping 1
5. Suhani works as a designer in an export house. As per the terms of an order received by expert house,
she has to get 1,000 units of denim jackets made in 15 days @ Rs. 2,000 per jacket. She is able to
complete her target production in 20 days because in order to the workers work over time. As a result,
the cost of production per jacket may have increased by Rs. 100 is Shuhani efficient in her work?
Explain by giving a suitable reason on support of our answer.
Ans— Yes, Suhani is efficient in her work as she has been able to get 1,000 units of denim jackets made
@ Rs. 2,000 per jacket. 3
6. Ashutosh Goenka was working in Axe Ltd. a company manufacturing air purifies. He found that the
profits had started declining from the last six months Profit has an implication for the survival of the
firm so he analyzed the business environment to find out the reasons for this decline.
(i) Identify the level of management at which Ashutosh Goenka was working. 3
(ii) State any two functions being performed by Ashutosh Goenka.
Ans—Top level Management
Functions –
(i) Determine the objectives of the enterprises
(ii) Assembling the required Resources.
7. What is meant by Efficiency and Effectiveness in Management. 4
8. Define Management and it is a series of continuous interrelated functions. Comment. 6
 WORK SHEET 06
1. Management is a ……………. process
(i) Very easy ii) Wasteful iii) Goal Oriented (v) none of these 1
Ans—(iii) Goal Oriented
2. Management is considered as an art because of:
(i) Existence of theoretical knowledge.
(ii) Personalized application.
(iii) Based on practice and creativity.
(iv) All of these
Ans—(iv) All of these
3. Purchase Manager and sales manager are a part of:
(i) Top Level Management
(ii) Middle level Management
(iii) Low level Management
(iv) None of these
4. Whose Specialty happens to be ‘Personal skill ‘?
(i) Profession
(ii) Art
(iii) Science
(iv) None of these
Ans—(ii) Art
5. Explain three social objectives of management. 3
6. Ritu is the manager of the northern division of a large corporate house. At what level does she work
in the organization? What are the two basic functions she has to perform. 3
Ans— Ritu is working as a Middle level Management.
(i) Implement and controlling the plans
(ii) Motivate the employees to achieve desired objectives.
7. Discus “Management is group activity” and “Management is oriental goal. 4
Ans--
8. Explain the importance of Co-ordination 6
(i) Growth in size
(ii) Functional differentiation
(iii) Specialization

Ans--
 WORK SHEET 07
1. ITC Contributes Rs. 10 on sale of its each notebook towards primary education. Identify the
objective of the management is trying to achieve
(i) Social Objectives
(ii) Personal Objective
(iii) Economics Objectives
(iv) None of these.
Ans—Social Objectives
2. To oversee the efforts of the workforce is the function of:
(i) Operational or supervisory management
(ii) Top level management
(iii) Middle level management
(iv) None of the above.

Ans: Operational or supervisory management

3. Assertion (A) Efficiency aims at performing task with least wastage of time and effort.
Reason (R) Efficiency is about doing the job in cost effective manner, getting maximum output with
minimum input.
(i) Both Assertion (A) and Reason (R) are true and Reason (R) is the correctly explanation of
Assertion (A)
(ii) Both (A) and Reason (R) true but Reason (R) is not the correct explanation of Assertion (A)
(iii) Assertion (A) is true but Reason (R) is false
(iv) Assertion (A) is false but Reason (R) is true.
Ans-- (i)
4. The function of management which bridges the gap between where we are and where we are and
where we want to reach is : 1
(i) Organizing
(ii) Planning
(iii) Controlling
(iv) Staffing

Ans—(b) Planning

5. The Manager of Tata ltd. is very efficient and effective and makes sure all the employees and
workers and his team perform the task on time with minimum cost His main focus is on cost
cutting so he never listens to his demand of workers for increasing wages. He even gives no
opportunity to worker for promotion As a result workers started becoming frustrated and
disheartened all the time.
(i) Which Objectives of management could not be achieved by the manager.
(ii) State other two objectives of management. 1
 Ans – (i) personal Objectives.

(ii)Economics and social 3

6. Vivo mobile aims to produce 20,000 mobiles in 2017.To achieve this target production department.
Strives for timely production, finance department agreed for timely release of fund. Purchase agreed
for timely supply of raw materials and sales department agreed to take all possible steps to sell them.
Due to combined efforts of all the departments company can achieve its target.
(i) Which characteristic of management Is highlighted in above para.?
(ii) Which importance of management is highlighted here? 3
7. Neeraj the famous playback singer always spends time for practice and adds his creativity in his
singing. Like Neeraj,Mr. Raghu Manager of headlines Ltd . uses his creativity and practice
Management under different situations to manage the business. The employees are happy and
satisfied as he every day reward employees for their punctually and efficiency.
(i) Nature the nature of management highlighted above is “Management.
(ii) Name the other two aspects of nature of management.
Ans--
(i) Nature of management highlighted above is “Management is an art”
(ii) The Other two aspects of nature of management are.
(a) Management as science
(b) Management as profession 4
8. Explain the Importance of Management.
6

CHAPTER: PRINCIPLE OF MANAGEMENT

WORK SHEET 01
1. Which Principle of management aims at securing the loyalty and devotion of employee by giving
them fair and just treatment.
(i) Unity of direction
(ii) Equity Order
(iii) Order
(iv) Unity of command
And—(ii) Equity
2. Harmony not discards principle is concerned with …………………………………………
(i) Management should share the gain of the company with workers
(ii) Investigation of task
(iii) Scientific inquiry
(iv) Observation and analysis

Ans—(i) Management should share the gain of the company with workers.
 3. Management should and one best way to perform. Which technique of scientific management is
defined in this Sentence.?
(i) Time Study (ii) Motion (iii) Fatigue study (iv) Method study
Ans—Method Study
4. Assertion (A) Spirit de corps means work with team spirit
Reason (R) means can be The Employee can do the work separately
(i) Assertion (A) And Reason (R) Both are answer correct
(ii) Assertion (A) and Reason (R) Both are incorrect
(iii) Assertion (A) is correct and Reason (R) incorrect
(iv) Assertion (A) is incorrect and Reason (R) correct
5. The Principle of Taylor and Fayol are mutually complementary. One believed that management
should not close its ears to constructive suggestions made b the employees while other suggested
that a good company should have an employee suggestion system
Where by suggestion which result in substantial time or cost reduction should be rewarded.
Identify and explain the principles of Taylor and Fayol referred to in the above paragraph.
Ans—The Principle of Fayol and Taylor referred to in the above paragraph respectively are
(i) Initiative
(ii) Cooperation and Not Individualism 3
6. Mr. Mukesh used to manufacture shoes by employing labour who are easily available. When his son
after completing his MBA joined the business, he analyzed that If we use capital Intensive method
by using a machine it will reduce the cost and the quality of shoe will also improve.
(i) Which technique of scientific management is used by his son.
(ii) What is the objective of that technique.
Ans— (i) Method study
(iii) Finding the best way of doing thing. 3
7. Explain the following principles 4
(i) Science, not rule of thumb
(ii) Harmony, not discard
8. Explain Importance of Management principle. 6

WORK SHEET 02
1. Principle of Management are not …………….
(i) Universal
(ii) Flexible
(iii) Absolute
(iv) Behavioral
2. How are principles of management formed?
(i) In a laboratory
(ii) By experience of a manager
 (iii) By experience of customers
(iv) Adaptation to changing technology
Ans-- (iv) Adaptation to changing technology
3. Mahesh keeps machines, Materials, tools etc. ready for operations by different workers whose work
is described by this sentence under functional; foremanship?
(i) Instruction card clerk (ii) Repair boss (iii) Gang Boss (iv) Route clerk
Ans—(iii) Gang B
4. Define Principle of management.
5. Which Principle of management suggests that employees should not leave the organization
frequently give tow adverse effects of this principles is violated. 3

Ans—The principle of Stability of Tenure The two adverse effects of violation of this principle are

(i) Wastage of resources

(ii) Demotivation and frustration of employees.

6 In one of the principles of scientific management, Taylor emphasizes that there should be equal
division of work and responsibility between workers and management and management should work almost
side by side with workers helping them. 3

(i) Identify the principle

(ii) State any other two scientific principles
Ans—
(i) The principles referred in above para is cooperation not individualism
(ii) Other scientific principles are
(a) Science not rule of thumb,
(b) Harmony not discord.
7 In a Staff meeting the principal of the school raised objection that teachers start the teaching five to ten
minutes late in the classes of third floor. He warned them as students are complaining about this. The
Teachers explained to the principal that when they climb steps from ground floor to third floor, they are tired
and need 5 to 10 minutes rest before starting the lecture. The principal planned to install lift in the ground
floor.

(i) State the techniques of scientific management used by principal.

(ii) Statement any other two technique of scientific management.
Ans— (i) Technique of motion study
Other two techniques.
(i) Functional foremanship
(ii) Time study.

8 Explain the features of principle of management. 6

 WORK SHEET 03

1. Which of the following statements is false about Taylor and Fayol?

(i) It implies change of attitude
(ii) The management and workers should not play the game of one management upmanship
(iii) Both Management and worker require each other.
(iv) Workers should be paid more wages
Ans—It implies change of attitude

Mr Rajiv is the owner of “Laxmi Diary”. He is producing various milk products. He always tests various ways
of producing different products and chooses the best and most economical way of production. He is also very
particular about fixing a place for everything and he makes sure that all the employees are given a fixed place
so that there is no wastage of time and delay in production
Answer the following questions.
2. Which technique of scientific management is applied by Mr. Rajiv?
(i) Motion study (ii) Method study (c) Fatigue study (d ) None of the above
Ans-- Method study
3. Which principle of Henry Fayol is followed by him? 1
(i) Principle of equity
(ii) Principle of discipline
(iii) Principle of order
(d) All of the above.
Ans—(iii) Principle of Order
4. Assertion (A): Managerial Principles are guidelines for managerial action. 1
Reason (R): Values are not guidelines for human behavior
(i) Assertion (A) and Reason (R) both are correct
(ii) Assertion (A) and Reason (R) both are incorrect
(iii) Assertion (A) is correct and Reason (R) is incorrect
(iv) Assertion (A) is Incorrect and Reason (R) is correct
Ans (iii) Assertion is correct and Reason (R) is incorrect
5 Explain the following technique of scientific Management. 3
(i) Fatigue Study
(ii) Method Study
6 Explain “Harmony, not Discard” as a principle of scientific management 3
Ans—
7. Explain the following principles of management:
(a) Sprit d corps (b) Scalar Chain 4
Ans…
8 Explain the following scientific Technique of Management. 6
 (i) Functional Foremanship
(ii) Standardization and simplification of work
(iii) Differential piece wage system.

WORK SHEET 04

1. Assertion (A) Motion Study helps to improve the efficiency of the workers.

Reason (R) It eliminates wasteful and inefficient motions by worker and machines to identify best
method or work.

(i) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion
(A)
(ii) Both Assertion (A) and Reason (R) are true but Reason (R) is not the correct explanation of
Assertion (A)
(iii) Assertion (A is true but Reason (R) is false
(iv) Assertion (A) is false but Reason (R) is true
Ans—(i)
2. Motion study helps in improving the efficiency of workers. True /False
Ans- True 1
3. …………………….. is the formal lines of authority and communication that runs from that runs from
top to bottom level of management.
Ans -- Scalar chain
4. Unity of direction is concerned with …………………………………….
(i) One head one plan
(ii) One head different plan
(iii) Planning by employee
(iv) Planning by production Manager

Ans-- (i) One head one plan

5. State the main objective of time study . 3

Ans—The main objective of time study is to determine the number of workers to be employed frame
suitable incentive schemes and determine labour cost.
6. How is the principle of “Unity of command “useful of management? Explain briefly 3
Ans..The Principle of unity of command states that an employee should receive orders from one and
only one superior. This prevents any sort of confusion in the mind of an employee and enhances his
performance. Fixing of responsibility also becomes easy. 3
7. Explain any four features of principle of Management. 4
8. Explain the Importance of principle of management. 6
 WORK SHEET 05

1. …………………… Seeks to determine the amount and frequency of rest intervals in completing a task.
(i) Time study (ii) Method study (iii) Motion study (iv) Fatigue study

Ans. Fatigue Study

2. The Method study of time study will depend upon……………………….

(i) Volume and frequency of task
(ii) The cycle time of the operation
(iii) Time measurement costs
(iv) All of these
Ans. (iv) All of these
3. According to Fayol discipline requires ……………………….
(i) Good superiors at all levels
(ii) Clear and fair agreements
(iii) Judicious application of penalties
(iv) All of these
Ans. (i) Good Superior at all levels
4. Which of the following is not one of the causes for fatigue?
(i) Bad working conditions
(ii) Unsuitable work
(iii) Uncordial relation with the boss
(iv) Job enrichment
Ans.. (i) Job enrichment
5. Neeraj is selected for the post of software developer in an IT company on the first day of his joining
Mehul his project his project manager tells Neeraj that during the course of his work he will come
across many such opportunity which may temp him to misuse his powers for individual or family
benefits at the cost of larger general interest of the company. In such situation he should rather exhibit
exemplary behavior as it will raise his stature in the eyes of the company Also for interacting with
anyone in the company on official matters, he should adopt the formal chain of authority and
communication. 3
Identify the various principles of management that Mehul is advertising Neeraj to follow while doing
his job.
Ans. The various principles of management that Mehul is advertising Neeraj to follow while doing his
job are as follow:
1. Subordination of individual interest to general interest.
2. Scalar Chain
6. 90% staff of Work well Ltd. consists of male employees. The female employees are employed for very
basic jobs like receptionists etc. The management is of opinion that female employees can not
 contribute at par with male employees. They pay much lesser salaries to female staff despite the fact
that they work for same number of hours.
(i) Name the principles of management that is being violated here 3
(ii) State the values ignored by management of work well Ltd. Any two
Ans. (i) Principle of “Equity” and “Remuneration “
(ii)Right to equality gender equality being humans
7. Mr. Rajeev is the owner of Laxmi Dairy He is producing various milk products. He always tests various
ways of producing different products and chooses the best and most economical way of production. He
is also very particular about fixing a place for everything and he makes sure that all the employees are
given a fixed place so that there is no wastage of time and delay in production.
(i) Which technique of scientific management is applied by Mr. Rajeev?
(ii) Which principle of Henry Fayol is followed by him?
Ans. (i) Method Study (ii) Principle of Order
8. Explain following (i) Motion study ii) Time Study (iii) Simplification of work. 6

CHAPTER: STAFFING

WORK SHEET 1

1 This type of training is provided to the new employees of an organisation in order to

familiarise them with the organisational rules and policies, their superior and
subordinate, and so on.
(a) Vestibule training
(b) Apprenticeship training
(c) Internship training
(d) Induction training
2 Which of the following activities lie within the scope of Human Resource Department?
(a) Formulating compensation and incentive plans
(b) Ensuring healthy labour relations and union management relations
(c) Creating provision for social security and welfare of employees
(d) All of the above

3 Identify the correct sequence of the steps involved in the staffing process
(a) Recruitment, Estimating the Manpower Requirements, Placement and Orientation,
Selection
(b) Estimating the Manpower Requirements, Selection, Placement and Orientation,
Recruitment
 (c) Selection, Estimating the Manpower Requirements, Recruitment, Placement and
Orientation
(d) Estimating the Manpower Requirements, Recruitment, Selection, Placement and
Orientation

4 Identify the correct sequence of the steps involved in the selection process
(a) Medical Examination, Contract of Employment, Reference and Background
checking, Selection Decision, Job Offer
(b) Reference and Background checking, Selection Decision, Contract of Employment,
Medical Examination, Job Offer
(c) Job Offer, Reference and Background checking, Selection Decision, Medical
Examination, Contract of Employment
(d) Reference and Background checking, Selection Decision, Medical Examination, Job
Offer, Contract of Employment
5 Lalit has always been fascinated by the hand woven textile designs. Therefore, he
decided to become a weaver. He was told that in order to understand and leam this
workmanship, he will have to work under the guidance of a master worker for a certain
number of years. Identify the type of training being described in the given lines.
(a) Vestibule training
(b) Apprenticeship training
(c) Internship training
(d) Induction training
6 Kundan Lai joined a food processing unit as a factory worker. Since he was expected to
work on sophisticated machinery, he was asked to undergo a special training. Identify
the training method with reference to above lines.
(a) Vestibule training
(b) Apprenticeship training
(c) Internship training
(d) Induction training

7 In the job application form for the post of Production Manager, Ketan had given details
of his present employer. The company contacted the General Manager of his present
company to establish Ketan’s credibility. Identify the step in selection process being
described in the above lines.
(a) Job offer
(b) Contract of employment
 (c) Reference and background checking
(d) Selection decision

8 Aruna applied for the post of an art and craft teacher in a reputed school in Delhi. After
successfully clearing the tests and the interview, she was offered an employment
contract containing the terms and conditions, and the date of joining. Identify the steps
in the staffing process being described in the above lines.
(a) Reference and background checking
(b) Selection decision
(c) Job offer
(d) Contract of employment

9 Roshni Limited is a company dealing in lights and illumination. Whenever the .

company is in need of daily wage workers, a notice is placed on the factory gate for
the same. Identify the source of recruitment being used by the company.
(a) Placement agencies and management consultants
(b) Direct recruitment
(c) Labour contractors
(d) Advertising

10 When the Principal of Golden Life Public School was on the verge of retirement, the
management of the school contacted a specialised business firm in order to fill up the
vacancy. Identify the source of recruitment being used by the management.
(a) Labour contractors
(b) Advertising
(c) Placement agencies and management consultants
(d) Direct recruitment

Read the following statements- Assertion (A) and reason (R) :

Select the correct alternative:
(a) A is correct and R is incorrect
(b) A is incorrect and R is correct
( c) Both A and R are correct and R is the correct explanation of A
(d) Both A and R are correct and R is not the correct explanation of A
11 Assertion: It is only in case of a new enterprise that the staffing function follows the
planning and organizing functions
Reason: In an existing enterprise, staffing is a continuous process because new jobs may
be created and some of the existing exmployees may leave the organization
12 Assertion: Transfer involves change in salary also
 Reason: Transfer may lead to changes in duties and responsibility working condition
etc. but not necessarily salary
13 Assertion: Internal sources of recruitment may be used to a limited extent
Reason: For fresh talent and wider choice external sources are used
14 Assertion: Promotion helps to improve the motivation, loyalty and satisfaction level of
employees
Reason: It has a great psychological impact over the employees because a promotion at
the higher level may lead to a chain of promotions at lower levels in the organization
15 Assertion: Most of the senior positions of industry as well as commerce are filled by
advertisement
Reason: The advantage of advertising vacancies is that more information about the
organization and job can be given in the advertisement. Advertisement gives the
management a wider range of candidates from which to choose.
For the following statements, choose the correct option:
(a) Statement I is correct and Statement II is not correct
(b) Statement II is correct and Statement I is not correct
(c) Both the Statements I and II are correct
(d) Both the Statements I and II are not correct
16 Statement I: Organising involves designing the roles to be filled by suitably skilled
people
Statement II: Staffing involves filling in keeping filled the positions in the organization
structure
17 Statement I: Direct recruitment is suitable for filling casual vacancies when there is a
rush of work or when some permanent workers are absent
Statement II: Most of the senior positions of industry as well as commerce are filled by
advertisement
18 Statement I: Transfers can also be used for training of employees for learning different
jobs
Statement II : Transfer is a good source of filling the vacancies with employees from
under-staffed departments.
19 Statement: The job offer is given to the candidate being declared fit after the medical
examination
Statement II: Job offer is made through a letter of appointment/confirm his acceptance
20 Statement I: By using external sources of recruitment, the management can attract
qualified and trained people to apply for vacant jobs in the organization
Statement II: Internal recruitment provide wider choice and brings new blood in the
organization. However, it is expensive and time consuming.
ANSWER KEYS

1. D 2. D 3. D 4. D 5. B 6. A 7. C 8. C 9. B 10. C

11. C 12. B 13. C 14. A 15. C 16. C 17. C 18. A 19. C 20. A

CHAPTER: STAFFING

WORK SHEET 2

1 Which of the following is not an external source of recruitment

(a) Campus recruitment
(b) Promotion
(c) Casual callers
(d) Direct recruitment

2 It is a good source of filling the vacancies with employees from over staffed
departments.
(a) Transfer
(b) Promotion
(c) Placement agencies
(d) Government exchanges

3 Under this method of recruitment, a notice is placed on the notice board of the
organisation containing the details of the jobs available.
(a) Casual callers
(b) Labour contractors
(c) Recommendations of employees
(d) None of the above

4 Which of the following is an internal source of recruitment?

(a) Transfer
(b) Advertising on television
(c) Casual callers
(d) Labour contractors
5 Which of the following is not an advantage of using external sources of recruitment?
(a) Qualified personnel
(b) Wider choice
(c) Fresh talent
(d) Economical source

6 Which of the following is not a disadvantage of using external sources of recruitment?

(a) Dissatisfaction among existing staff
(b) Lengthy process
(c) The scope for induction of fresh talent is reduced
(d) Costly process

7 It is a career oriented process.

(a) Training
(b) Development
(c) Selection
(d) Recruiment

8 It is the process of management which is concerned with obtaining, utilising and

maintaining a satisfactory and satisfied work force.
(a) Planning
(b) Organising
(c) Staffing
(d) Directing

9 This analysis would enable an assessment of the number and types of human resources
necessary for the performance of various jobs and accomplishment of organisational
objectives.
(a) Breakeven analysis
(b) Workload analysis
(c) Workforce analysis
(d) All of the above

10 This analysis would reveal the number and type of human resource available within the
organisation.
(a) Workload analysis
(b) Breakeven analysis
(c) Workforce analysis
(d) All of the above
11 It refers to the process of searching for prospective employees and stimulating them to
apply for jobs in the organisation.
(a) Selection
(b) Training
(c) Recruitment
(d) Orientation

12 It is the process of choosing from the pool of the prospective job candidates developed
at the stage of recruitment.
(a) Selection
(b) Training
(c) Recruitment
(d) Orientation

13 It is the process of introducing the selected employee to other employees and

familiarising him with the rules and policies of the organisation.
(a) Orientation
(b) Selection
(c) Training
(d) Recruitment

Read the following statements- Assertion (A) and reason (R) :

Select the correct alternative:
(a) A is correct and R is incorrect
(b) A is incorrect and R is correct
( c) Both A and R are correct and R is the correct explanation of A
(d) Both A and R are correct and R is not the correct explanation of A
14 Assertion: It is essential that right kind of people must be available in right number at
the right time
Reasoning: If right kind of employees are not available, it will lead to wastage of
materials, time, effort and energy, resulting in lower productivity and poor quality of
products. The enterprise will not be able to sell its products profitably
15 Assertion: Before starting of the recruitment process, it is important to translate the
manpower requirements into specific job description and the desirable profile of its
occupant
Reason: This information becomes the base for looking for potential employees
16 Assertion: Staffing is that part of the process of management which is concerned with
obtaining, utilizing and maintaining a satisfactory and satisfied work force
 Reason: It begins with workforce planning and includes different other function like
recruitment, selection, training, development, promotion, compensation and
performance appraisal of work force
For the following statements, choose the correct option:
(a) Statement I is correct and Statement II is not correct
(b) Statement II is correct and Statement I is not correct
(c) Both the Statements I and II are correct
(d) Both the Statements I and II are not correct
17 Statement I : In most organisations there is a separate Human Resource Department,
which takes care of the staffing function
Statement II : In small organisations the line manager is required to perform all the
functions of management
18 Statement I: the object of selection process is to attract potential employees with the
necessary characteristics or qualification, in the adequate number for the jobs available
Statement II: The prime concern of the staffing function in the management process is
the timely fulfillment of the manpower requirements within an organisation
19 Statement I: Aptitude test is an indicator of a person’s learning ability or the ability to
make decisions and judgements
Statement Ii: Intelligence test is a measure of individuals potential for learning new
skills
20 Statement I: Recruitment involves assessment, evaluation and final match
Statement II: Training includes acquainting and skill development

ANSWER KEYS

1.b
2. a
3. d
4. a
5. d
6. c
7. c
8. c

9. b

10. c

11. c
12. a

13. a

14. c

15. c

16. c

17. c

18. d

19. d

20. b

MARKETING MANAGEMENT

Q1. The concept which focuses on large-scale production and the minimum cost is called

(a) Production Concept (b) Product Concept

(c) Selling Concept (d) Marketing Concept

Q2. The carrier of information is called?

(a) Packaging (b) Labelling

(d) Branding (d) Goodwill

Q3. To reach the mass customer in non-personnel manner, the following element of the promotion mix is
used?

(a) Advertisement (b) Sales Promotion

(c) Personal Selling (d) Public Relations

Q4. The first level of packing in which the product is initially packed is called?

(a) Primary Packing (b) Secondary Packing

(c) Transportation Packing (d) None of the above

Q5. The following level of packing is optional, products may or may not have

(a) Primary Packing (b) Secondary Packing

(c) Transportation Packing (d) None of the above

Q6. ______________is also called as silent salesman.

Q7. The decisions related to the distribution of the product are called ______________.

Q8. Under direct channels, the firm has _______________ intermediaries.

Q9. The selling concept focuses on customer satisfaction. (TRUE/FALSE)

Q10. The brand name should be suggestive. (TRUE/FALSE)

Q11. At which level of packing, the immediate container is referred to?

Q12. What is the focus of the product concept?

Q13. Name four elements of the Marketing Mix.

Q14. Who are called the channels of distribution?

Q15. What is meant by Place Mix?

Q16. Shyam bought a pain-relieving ointment after seeing it being displayed in the chemist’s shop. The
ointment tube was packed in a cardboard box. Identify the different levels of packaging of the pain-
relieving medicine, when it was purchased by Shyam. Also, state the functions of packaging.

ANSWERS

1. (a) Production Concept

2. (b) Labelling

3. (a) Advertisement

4. (a) Primary Packing

5. (b) Secondary Packing

6. Packaging

7. Place Mix

8. Zero

9. False – It focuses on sales maximisation

10. True

11. In the primary package immediate container is referred to.

12. The main focus of product concept is maintaining a high quality of the product
13. Four elements of the marketing mix are –

(i) Product (ii) Price (iii) Place, (iv) Promotion

14. Channels of distribution refer to the people or middlemen who help in distributing the goods.

15. It refers to all the decisions related to the physical distribution of goods and services.

16. Different levels of packaging of the pain-relieving medicine are –

Ointment Tube - Primary packaging

Cardboard Box - Secondary packaging

Functions of Packaging –

(i) It helps in product identification.

(ii) It helps in the protection of the product from spoilage, breakage, leakage, damage etc

(iii) It facilitates the use of the product by the consumers through appropriate sizes and shapes.

(iii) It helps in the promotion of the product as a good package attracts the attention of the
people at the time of purchase.

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