Key Performance Indicator & Monitoring [KPIM]

Name : Store Ciledug

Position : Store
Store : Ciledug
Dept. : Retail Sales
Dir. Rep : Area Spv
Month : Desember 2023

No Indicator Measurement / Metoda Perhitungan Sumber Data Target Actual % Pencapaian Bobot KPIM Score
1 Omzet (Offline & Online) Omzet outlet yang dikelolanya. Dealpos 554,696,000 406,781,289 73.33% 50.00% 37%
2 Cost Control Direct Cost (Petty Cash & Utilities, dll). FAT Dept 81,356,258 0.00% 20.00% 0%
Inv Control &
3 Waste Level (ABR) % Waste vs Omzet (barang rusak, barang expired, barang hilang). 0.50% 2.82% 0.00% 20.00% 0%
Tim ABR
4 Google Review Google Review Google Review 5 4.8 96% 10.00% 10%

Total 100% 46%

PENALTY 0%
FINAL SCORE 46%

Rewards & Consequences Prepared by: Approved by:

KPIM Score Rewards & Consequences

> 100% Achieved Quarterly, Get Quarterly Incentive 1.5x Commission Scheme
90% - 100% Achieved Quarterly, Get Quarterly Incentive 1x Commission Scheme
70% - 90% No Rewards & Consequences Name : Lina Lestiana Name : Cahya Ramadhana
< 70% Demotion / Mutation Position : Assistant Store Leader Position : Area Supervisor
Date : Januari 2024 Date : Januari 2024
Key Performance Indicator & Monitoring [KPIM]
Name : Lina Lestiana
Position : Assistant Store Leader
Store : Ciledug
Dept. : Retail Sales
Dir. Rep : Store Leader / Area Spv
Month : Desember 2023

No Indicator Measurement / Metoda Perhitungan Sumber Data Target Actual % Pencapaian Bobot KPIM Score
1 Omzet (Offline & Online) Omzet outlet yang dikelolanya. Dealpos 554,696,000 406,781,289 73.33% 30.00% 22%
2 Cost Control Direct Cost (Petty Cash & Utilities, dll) FAT Dept 81,356,258 0.00% 10.00% 0%
Inv Control &
3 Waste Level (ABR) % Waste vs Omzet (barang rusak, barang expired, barang hilang). 0.50% 2.82% 0.00% 15.00% 0%
Tim ABR
4 Kedisplinan Kebersihan, kerapihan barang, fungsional peralatan dll (lihat check list). Area Spv 2 2 100.00% 10.00% 10%

100% = tidak pernah terlambat/absen.

5 Absensi Talenta 100.00% 100.00% 100.00% 5.00% 5%
Setiap Keterlambatan dipotong 5%, setiap absen, pengajuan, sakit dipotong 10%.

100% = No Complain terhadap tokonya.

6 Service Level Setiap ada complain dikurangi 25% kecuali kalau complain sampai merugikan Buku Hitam CS 100.00% 50% 50.00% 10.00% 5%
perusahaan akan dikurangi 100%.
Kerapihan LPPB, Buku Log In , Buku Log out, Administrasi Patty Cash, File WO dan
7 Administrasi Area Spv 100.00% 80.00% 80.00% 20.00% 16%
Pet Hotel.

Total 100% 58%

PENALTY 0%
FINAL SCORE 58%

Rewards & Consequences Prepared by: Approved by:

KPIM Score Rewards & Consequesces

> 100% Achieved Quarterly, Get Quarterly Incentive 1.5x Commission Scheme
90% - 100% Achieved Quarterly, Get Quarterly Incentive 1x Commission Scheme
70% - 90% No Rewards & Consequences Name : Lina Lestiana Name : Cahya Ramadhana
< 70% Demotion / Mutation Position : Assistant Store Leader Position : Area Supervisor
Date : Januari 2024 Date : Januari 2024
Key Performance Indicator & Monitoring [KPIM]
Name : Riyan Supiandi
Position : Store Advisor
Store : Ciledug
Dept. : Retail Sales
Dir. Rep : Store Leader
Month : Desember 2023

No Indicator Measurement / Metoda Perhitungan Sumber Data Target Actual % Pencapaian Bobot KPIM Score
100% = tidak pernah terlambat/absen.
1 Absensi Talenta 100.00% 80.00% 80.00% 10.00% 8%
Setiap Keterlambatan dipotong 5%, setiap absen dipotong 10%.
2 Basket Size (ATV) Average Revenue per transaction (Rp). Dealpos 141,442 120,525 85.21% 30.00% 26%
3 Unit per Transaction (UPT) Average product yang dijual dalam satu transaksi lebih dari 1 product Dealpos 2.76 2.85 100.00% 25.00% 25%
4 Akurasi stok barang Laporan SO partial toko per bulan. Inv Control 31.00 24.00 77.42% 15.00% 12%
5 Kedisplinan Kebersihan, kerapihan barang, fungsional peralatan dll (lihat check list). Area Spv 2 2 100.00% 10.00% 10%
100% = No Complain terhadap hasil pekerjaannya.
6 Service Level Setiap ada complain dikurangi 30% kecuali kalau complain sampai merugikan Buku Hitam CS 100.00% 40% 40.00% 10.00% 4%
perusahaan akan dikurangi 100%.

Total 100% 84%

PENALTY 0%
FINAL SCORE 84%

Rewards & Consequences Prepared by: Approved by:

KPIM Score Rewards & Consequesces

> 100% Achieved Quarterly, Get Quarterly Incentive 1.5x Commission Scheme
90% - 100% Achieved Quarterly, Get Quarterly Incentive 1x Commission Scheme
70% - 90% No Rewards & Consequences Name : Riyan Supiandi Name : Cahya Ramadhana
< 70% Demotion / Mutation / End Contract Position : Store Advisor Position : Area Supervisor
Date : Januari 2024 Date : Januari 2024
Key Performance Indicator & Monitoring [KPIM]
Name : Fauzan Akmal
Position : Store Advisor
Store : Ciledug
Dept. : Retail Sales
Dir. Rep : Store Leader
Month : Desember 2023

No Indicator Measurement / Metoda Perhitungan Sumber Data Target Actual % Pencapaian Bobot KPIM Score
100% = tidak pernah terlambat/absen.
1 Absensi Talenta 100.00% 100.00% 100.00% 10.00% 10%
Setiap Keterlambatan dipotong 5%, setiap absen dipotong 10%.
2 Basket Size (ATV) Average Revenue per transaction (Rp). Dealpos 141,442 120,525 85.21% 30.00% 26%
3 Unit per Transaction (UPT) Average product yang dijual dalam satu transaksi lebih dari 1 product Dealpos 2.76 2.85 100.00% 25.00% 25%
4 Akurasi stok barang Laporan SO partial toko per bulan. Inv Control 31.00 24.00 77.42% 15.00% 12%
5 Kedisplinan Kebersihan, kerapihan barang, fungsional peralatan dll (lihat check list). Area Spv 2 2 100.00% 10.00% 10%
100% = No Complain terhadap hasil pekerjaannya.
6 Service Level Setiap ada complain dikurangi 30% kecuali kalau complain sampai merugikan Buku Hitam CS 100.00% 40% 40.00% 10.00% 4%
perusahaan akan dikurangi 100%.

Total 100% 86%

PENALTY 0%
FINAL SCORE 86%

Rewards & Consequences Prepared by: Approved by:

KPIM Score Rewards & Consequesces

> 100% Achieved Quarterly, Get Quarterly Incentive 1.5x Commission Scheme
90% - 100% Achieved Quarterly, Get Quarterly Incentive 1x Commission Scheme
70% - 90% No Rewards & Consequences Name : Fauzan Akmal Name : Cahya Ramadhana
< 70% Demotion / Mutation / End Contract Position : Store Advisor Position : Area Supervisor
Date : Januari 2024 Date : Januari 2024
Key Performance Indicator & Monitoring [KPIM]
Name : Handika Tri Prasetya
Position : Stylist / Groomer
Store : Ciledug
Dept. : Retail Sales
Dir. Rep : Groomer Leader
Month : Desember 2023

No Indicator Measurement / Metoda Perhitungan Sumber Data Target Actual % Pencapaian Bobot KPIM Score
100% = tidak pernah terlambat/absen.
1 Absensi Talenta 100.00% 30.00% 30.00% 10.00% 3%
Setiap Keterlambatan dipotong 5%, setiap absen dipotong 10%.
2 Omzet (Grooming & Cukur) Omzet Grooming & Cukur Dealpos 30,000,000 29,548,750 98.50% 50.00% 49%
100% = No Complain terhadap hasil pekerjaannya.
3 Service Level Setiap ada complain dikurangi 30% kecuali kalau complain sampai merugikan Buku Hitam CS 100.00% 40.00% 40.00% 30.00% 12%
perusahaan akan dikurangi 100%.
4 Kedisplinan Kebersihan, kerapihan alat, fungsional peralatan dll (lihat check list). Groomer Spv 100.00% 100.00% 100.00% 10.00% 10%

Total 100% 74%

PENALTY 0%
FINAL SCORE 74%

Rewards & Consequences Prepared by: Approved by:

KPIM Score Rewards & Consequesces

> 100% Achieved Quarterly, Get Quarterly Incentive 1.5x Commission Scheme
90% - 100% Achieved Quarterly, Get Quarterly Incentive 1x Commission Scheme
70% - 90% No Rewards & Consequences Name : Handika Tri Prasetya Name : Cahya Ramadhana
< 70% Demotion / Mutation / End Contract Position : Stylist / Groomer Position : Area Supervisor
Date : Januari 2024 Date : Januari 2024
Key Performance Indicator & Monitoring [KPIM]
Name : Gusti Julita Larasati
Position : Admin Online
Store : Ciledug
Dept. : Retail Sales
Dir. Rep : Admin Online Leader
Month : Desember 2023

No Indicator Measurement / Metoda Perhitungan Sumber Data Target Actual % Pencapaian Bobot KPIM Score
1 Omzet (Online) Omzet penjualan online. Dealpos 275,000,000 128,868,483 46.86% 40.00% 19%
2 Market Place Performance Rata-rata laporan performa di Dashboard Market Place AO Leader 100.00% 92.80% 92.80% 20.00% 19%
3 Percentage Of Completed Order Persentase pesanan selesai dari pesanan yang masuk selama 1 bulan AO Leader 100.00% 96.50% 96.50% 10.00% 10%
Persentase balas chat di Market Place.
4 Chat Reply Percentage AO Leader 100.00% 73.50% 73.50% 10.00% 7%
Setiap balas chat > 2 Menit dikurangi 5%
100% = No Complain terhadap hasil pekerjaannya.
5 Service Level Setiap ada complain dikurangi 30% kecuali kalau complain sampai merugikan Buku Hitam CS 100.00% 100.00% 100.00% 10.00% 10%
perusahaan akan dikurangi 100%.
100% = tidak pernah terlambat/absen.
6 Absensi Talenta 100.00% 75.00% 75.00% 10.00% 8%
Setiap Keterlambatan dipotong 5%, setiap absen dipotong 10%.

Total 100% 72%

PENALTY 0%
FINAL SCORE 72%

Rewards & Consequences Prepared by: Approved by:

KPIM Score Rewards & Consequesces

> 100% Achieved Quarterly, Get Quarterly Incentive 1.5x Commission Scheme
90% - 100% Achieved Quarterly, Get Quarterly Incentive 1x Commission Scheme
70% - 90% No Rewards & Consequences Name : Gusti Julita Larasati Name : Randi Permana
< 70% Demotion / Mutation / End Contract Position : Admin Online Position : Admin Online Leader
Date : Januari 2024 Date : Januari 2024
Key Performance Indicator & Monitoring [KPIM]
Name : Sri Wahyuni
Position : Paramedis
Store : Ciledug
Dept. : Retail Sales
Dir. Rep : Store Leader
Month : Desember 2023

No Indicator Measurement / Metoda Perhitungan Sumber Data Target Actual % Pencapaian Bobot KPIM Score
100% = tidak pernah terlambat/absen.
1 Absensi Talenta 100.00% 100.00% 100.00% 10.00% 10.00%
Setiap Keterlambatan dipotong 5%, setiap absen dipotong 10%.
2 Kedisplinan Kebersihan, kerapihan klinik, fungsional peralatan dll (lihat check list). Dokter 100.00% 90.00% 90.00% 20.00% 18.00%
3 Kinerja Di Klinik Kinerja Dalam Assisting Dokter & Handling Klinik Dokter 100.00% 90.00% 90.00% 40.00% 36.00%
4 Kinerja Di Toko Kinerja Dalam Assisting Toko Store Leader 100.00% 80.00% 80.00% 30.00% 24.00%

Total 100% 88%

PENALTY 0%
FINAL SCORE 88%

Rewards & Consequences Prepared by: Approved by:

KPIM Score Rewards & Consequesces

> 100% Achieved Quarterly, Get Quarterly Incentive 1.5x Commission Scheme
90% - 100% Achieved Quarterly, Get Quarterly Incentive 1x Commission Scheme
70% - 90% No Rewards & Consequences Name : Sri Wahyuni Name : Cahya Ramadhana
< 70% Demotion / Mutation / End Contract Position : Paramedis Position : Area Supervisor
Date : Januari 2024 Date : Januari 2024