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Assignment Set 3-INS 368 Questions

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9 views

Assignment Set 3-INS 368 Questions

Uploaded by

antoniomwaniki001
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Assignment Set 3

This set encompasses the materials for Advanced Process Modeling and Quantitative Process
Analysis. The total weight for this set is 30% of the overall lab grade.

Advance Process Modeling

Model the "Submit Car Fine Appeal" subprocess according to the provided process
description. Ensure that the model includes the required pools, resources, gateways, message
flows, events, and artifacts.

The driver first gathers necessary information regarding their car fine, including the fine reference
number, date of issuance, and any supporting evidence they may have. Once this information is
collected, the driver submits an appeal through the traffic authority’s online portal or in person and
receives a confirmation email with a unique reference number for their appeal.

The driver will then wait for 72 hours before checking the status of their appeal in the online
portal. If no updates are found, the driver sends a reminder email to the traffic authority for an
update. Each time a reminder is sent, the driver will wait an additional 6 days before checking the
status again. This process continues until the traffic authority provides a response.

Once the status of the appeal is updated, the driver will analyze the information, and based on the
findings, one of the following actions will be taken:

• If the appeal is approved, the driver will receive a notification via email that the fine has
been canceled.
• If the appeal is denied, and the driver wishes to contest the decision further, the driver will
need to gather additional evidence or documentation and resubmit the appeal. The driver
will then wait for 10 days before checking for updates on the new submission. If no
response is received, the driver will send a follow-up email to the traffic authority.
• If the driver has any questions regarding the appeal process or the decision made, they will
reach out to the traffic authority for clarification. If the matter is resolved, the driver will
wait an additional 3 days to ensure they have no further questions before officially closing
the appeal in their records.

Assignment Set 3 Questions INS 368, Fall 2024


Quantitative Process Analysis
Scenario of Tollgate Operations

Question 1: A highway tollgate serves as a major entry point for vehicles traveling to a bustling
city. During peak hours, specifically from 4 pm to 6 pm, the tollgate receives an average of 600
vehicles. Each vehicle typically takes about 5 minutes from the moment it enters the toll plaza
until it exits after paying the toll.

Task1:

a. On average, how many vehicles will be waiting at the tollgate during this peak period?
b. If it takes an average of 2 minutes to process the payment for each vehicle, what is the
cycle time efficiency of the tollgate during this peak hour?

Task 2:
Given that the tollgate can implement an electronic toll collection system that reduces the average
processing time to just 1 minute per vehicle, calculate the new average number of vehicles waiting
at the tollgate during peak hours. Additionally, if the average number of vehicles during peak hours
increases to 800 due to improved access and increased traffic, determine the potential impact on
both the average wait time and cycle time efficiency. What operational strategies could the tollgate
management consider to accommodate the higher traffic flow while maintaining efficient service?

Question 2: Evaluate whether the model below corresponds with the following scenario. If there
is a mismatch, please identify four significant errors and provide detailed justifications for each.

When an order is received, the sales department first checks whether the order data is complete. If
any information is missing, they will promptly contact the customer to request the necessary details
and await their response. Once the order data is confirmed as complete, the sales department
proceeds to check the availability of the products in stock.
• If all products are in stock: The sales manager will begin adjusting the reports while the
sales team manages the shipment and archives the delivery note.
• If any products are not in stock: The production department is notified to manufacture
the required items. If the production process is expected to take longer than 2 days, the
production department will inform the customer about the delay.

Assignment Set 3 Questions INS 368, Fall 2024


Figure 1 Sales Order Process

Question 3: The following model outlines the dine-in experience. For each activity, cycle time
and process time are provided. Calculate the Cycle Time Efficiency (CTE) for this process,
detailing all calculations and formulas. Assume that 60% of participants choose to cook, and
77% of those utilize valet services for their vehicles.

Figure 2 Dine-in Process

Assignment Set 3 Questions INS 368, Fall 2024


Processing Time Cycle Time
Decide on getting food 30 minutes 45 minutes
Prepare beverages 15 minutes 30 minutes
List cooking ingredients 45 minutes 1 hour
Buy cooking ingredients 1 hour 2 hours
Cook food 2 hours 3 hours
Choose nearby restaurant 35 minutes 50 minutes
Search for parking slot 20 minutes 40 minutes
Park the car 10 minutes 15 minutes
Pay parking fees 2 minutes 6 minutes
Receive parking confirmation message 1 minute 5 minutes
Drop to valet service 2 minutes 8 minutes
Provide valet ticket 3 minutes 5 minutes
Order food 10 minutes 30 minutes
Eat food 45 minutes 1.5 hours
Table 1 Processing Time & Cycle Time

Assignment Set 3 Questions INS 368, Fall 2024

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