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Installation of Mconnect From App Store: Frequently Asked Questions

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30 views4 pages

Installation of Mconnect From App Store: Frequently Asked Questions

Uploaded by

murugakarthi43
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Frequently Asked Questions

Installation of MConnect from App store


I. What are the top 2 things I need to check before installing MConnect from
the Play/App store?
1. Check the technical specifications that your device must meet in order to support the
application. This is indicating in the Play/App store
2. You should be in a full network coverage area and your location should be ‘on’ to
capture the attendance through the application
Note:
• If any of the above is not available you will get an error during installation.
• Few of the smart phones don’t support GPS enabled application. You will get this
error while installing MConnect mobile app.

II. How do I install MConnect on iPhone?


Please install latest application through this link https://store.apps-hdfclife.com.
Procedure to be followed post installation of MConnect :
Go to: Settings -> General -> Device Management -> Trust HDFC Life
MConnect

III. My application is prompting me to upgrade to a higher version of


MConnect available in the Play/App store. Should I upgrade to the higher
version?
Yes, you need the latest version of the application in order to use it. The following steps will
guide you to upgrade your application version:
1. When you open MConnect, and a new version is available, you will be promoted to
upgrade to the new version that is available
2. Follow the instructions (click on “Ok”) on the application and you will be directed to the
App store
3. Update the application from the App store by clicking on the “Update” button
4. In case you are facing issue while upgrading version by above specified steps then
uninstall existing version and install new version available on app. store

IV. I have installed the application but when I open it to sign-in, the application
has hung and is not proceeding further (I see company logo). What do I
do?
There may be multiple reasons that you are unable to sign-in to the application. Read the below
options to identify the cause of the problem you may be facing:
1. In case there is a version mis-match you will be directed to the Play/App store (see FAQ
II) to upgrade to the higher version available
2. Check whether you have complete network coverage
3. Your location should be ‘on’. Check if you have enabled your location to be detected
4. It’s possible that there is no error and the application is taking time to load.
i. For 3G users - the application will respond in 20 seconds
MConnect Application FAQs
ii. For 2G users – the application will respond in 2 – 3 minutes.

In either case, don’t perform any other operation on the application till you don’t receive a
response or error message.

Registration
V. How do I register myself on the MConnect application?
1. On completion of the installation, open the application and register yourself on the
application by providing the following details:
i. Your employee ID
ii. Your mobile number that is updated on ESS

VI. I am unable to register on MConnect. What are the probable reasons for
this?
1. Your employee ID entered is incorrect or invalid. Only on roll, active employees can
register themselves on this application
2. Your mobile number is not updated on the ESS. You can go to ESS and update it
3. Your ESS is blocked. You can contact your Business HR to determine the reason for ESS
block and initiate steps for unblocking it

One Time Password (OTP)

VII. What is the OTP, how will I receive it and what is it needed for?
One time password will be generated after registration to enable you to set up your PIN on
MConnect.
1. You will receive the OTP by an SMS from HDFCSL
2. Input the OTP received in the OTP text box and click on ‘Submit’
3. In case of an error in validating the OTP, ‘Re-send’ the OTP and repeat from (1) above

PIN
VIII. How do I set the PIN for my MConnect application?
Your MConnect PIN works as a password for your application. The PIN:
a. is a 6 digit number code. Digits more or less than 6, alphabets, and special
characters will not be accepted
b. is required each time you log-into the application and needs to be plugged into the text
box labelled ‘Enter your PIN’

MConnect Application FAQs


Login Screen

IX. I have provided the correct PIN but I am unable to log into MConnect. What
is the possible reason for this?
Your ID may be blocked on ESS. You can get in touch your Business HR to determine the reason
for this and initiate steps for unblocking it.

X. I have forgotten my PIN, how do I log-in to the MConnect application?


1. You need to re-generate your PIN by clicking on the ‘Forgot your PIN ?’ link
2. Your employee number will be auto-populated
3. Request an OTP
4. On receiving the OTP, validate it and re-set a new PIN

Note: In case you have tried providing an incorrect PIN, more than 5 times, your
account will be blocked. You will have to re-set you PIN by following Steps 1 to 4 from
above.

Clock-in
XI. My application is unable to capture the correct latitude, and longitude. How
do I ensure this is correctly captured? It shows - Not within office limit
Tip – Enable your GPS setting and mobile data before entering office premises – many devices
don’t capture current location inside building, due to GPS connectivity issue
1. MConnect app. reads your current location from Google map. Attendance will be
captured in MConnect only if your current location is reflecting as office address in
Google map.
2. Check your phone settings and ensure that your GPS setting is enabled
3. Go to Google maps and check whether the latitude, longitude value is captured
properly (office address). If not then follow the below steps for verification:
i. Go to: Settings >Location Services > Setting >High Accuracy
ii. Go to: Settings > apps manager >Maps> Clear Cache
iii. Restart your device
Note: If the location cannot be determined then red mark will get displayed, indicating that
the GPS location captured on the device is incorrect.

Calendar View
XII. My leave or attendance data does not get updated immediately in my
calendar view. What is the reason for this ?
The updation on MConnect, unlike on ESS, is not real time and is accompanied by a lag of
around half an hour.

MConnect Application FAQs


Team view
XIII. Why are images in my Team View not displayed?
Images for all employees might not be available presently and the same is being updated.

Reports
XIV. I am not able to select month wise or period wise details in ‘Leave Balance’.
The leave balance will be displayed only year-wise and not in a month or week –wise view.

For any further technical support, please raise query on eSparsh >> MConnect

MConnect Application FAQs

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