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CSM Syllabus

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suruthibalaguru99
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CCS336 CLOUD SERVICES MANAGEMENT LTPC2023

COURSE OBJECTIVES: 30 PERIODS


 Introduce Cloud Service Management terminology, definition & concepts
 Compare and contrast cloud service management with traditional IT service
management
 Identify strategies to reduce risk and eliminate issues associated with adoption of
cloud services
 Select appropriate structures for designing, deploying and running cloud-based
services in a business environment
 Illustrate the benefits and drive the adoption of cloud-based services to solve real
world problems
UNIT I
CLOUD SERVICE MANAGEMENT FUNDAMENTALS 6
Cloud Ecosystem, The Essential Characteristics, Basics of Information Technology
Service Management and Cloud Service Management, Service Perspectives, Cloud
Service Models, Cloud Service Deployment Models
UNIT II
CLOUD SERVICES STRATEGY 6
Cloud Strategy Fundamentals, Cloud Strategy Management Framework, Cloud
Policy, Key Driver for Adoption, Risk Management, IT Capacity and Utilization,
Demand and Capacity matching, Demand Queueing, Change Management, Cloud
Service Architecture
UNIT III
CLOUD SERVICE MANAGEMENT 6
Cloud Service Reference Model, Cloud Service LifeCycle, Basics of Cloud Service
Design, Dealing with Legacy Systems and Services, Benchmarking of Cloud
Services,Cloud Service Capacity Planning, Cloud Service Deployment and Migration,
Cloud Marketplace, Cloud Service Operations Management
UNIT IV
CLOUD SERVICE ECONOMICS 6
Pricing models for Cloud Services, Freemium, Pay Per Reservation, Pay per User,
Subscription based Charging, Procurement of Cloud-based Services, Capex vs Opex
Shift, Cloud service Charging, Cloud Cost Models
UNIT V
CLOUD SERVICE GOVERNANCE & VALUE 6
IT Governance Definition, Cloud Governance Definition, Cloud Governance
Framework, Cloud Governance Structure, Cloud Governance Considerations, Cloud
Service Model Risk Matrix, Understanding Value of Cloud Services, Measuring the
value of Cloud Services, Balanced Scorecard, Total Cost of Ownership
PRACTICAL EXERCISES: 30 PERIODS
1. Create a Cloud Organization in AWS/Google Cloud/or any equivalent Open Source
cloud softwares like Openstack, Eucalyptus, OpenNebula with Role-based
accesscontrol
2. Create a Cost-model for a web application using various services and do Cost
benefit analysis
3. Create alerts for usage of Cloud resources
4. Create Billing alerts for your Cloud Organization 5. Compare Cloud cost for a
simple web application across AWS, Azure and GCP and suggest the best one
COURSE OUTCOMES:
CO1:Exhibit cloud-design skills to build and automate business solutions using cloud
technologies.
CO2: Possess Strong theoretical foundation leading to excellence and excitement
towards adoption
of cloud-based services
CO3: Solve the real world problems using Cloud services and technologies

TOTAL:60 PERIODS
TEXT BOOKS
1. Cloud Service Management and Governance: Smart Service Management in Cloud
Era by
Enamul Haque, Enel Publications
2. Cloud Computing: Concepts, Technology & Architecture by Thomas Erl, Ricardo
Puttini,
Zaigham Mohammad 2013 131
3. Cloud Computing Design Patterns by Thomas Erl, Robert Cope, Amin Naserpour
REFERENCES
1. Economics of Cloud Computing by Praveen Ayyappa, LAP Lambert Academic
Publishing
2. Mastering Cloud Computing Foundations and Applications Programming
Rajkumar Buyya,
Christian Vechhiola, S. Thamarai Selvi

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