Email-ID:yaswanthsalapu0891@gmail.

com
Phone No : 9381996492

SALAPU YASWANTH KUMAR

Professional Summary
I am a Software Engineer who graduated in Electronics and Communication Engineering at NS Raju
Institute of Technology under the University of Jawaharlal Nehru Technological University, Kakinada in
the year 2022. I truly believe that technology is the key to a bright future and certainly I wish to become a
vital contributor to the same.
During my training in Revature, I have learned so much technical knowledge in a wide range of fields. I
have been exposed to high-end professional and technology environments. This has transformed my skills
to expert levels in HTML, CSS, Angular, and JavaScript. I have implemented HTML to structure markup
pages and CSS to enhance styling. I also used ServiceNow Workflows, Flow Design, App Engine Studio
and Service portal.
 I am a Quick learner and very punctual in my work. I am a hardworking, organized and enthusiastic
programmer.
 I am a Sophophilic person who loves to gather knowledge
 I also love to work with a team where I can trust, learn from, and grow with others, and while doing this
I can improve my interpersonal and communication skills.

Certifications
Certified System Administrator, Service Now.
Micro-Certification – Flow Designer.
Micro-Certification – Integration Hub.
ServiceNow Fundamentals.
Micro-Certification – Automated Test Framework.

Education
Bachelor's Degree in Electronics and Communication Engineering from JNTUK, Aug 2022.

Technical Skill Summary

Web Technologies HTML, CSS, JavaScript
ServiceNow Administration Domain Seperation, Workflows, Reporting, SLA, Record Producer
SN Integration 3rd party tool Integration Hub, SOAP Web Services, REST Web Services, LDAP
Integration
ServiceNow Programming Client Script, Business Rules, Data Policy, UI policy, UI Action
Development Tools Visual Studio Code, Service Portal, Discovery

Professional Experience

GENPACT
Project – MHI Sep-2023 to Present

Responsibilities:
 Develops Services in Service Catalog items using workflows.
 We will complete all the supports regarding Incident, Requests and Normal and Standard changes
on time with appropriate approvals.
 Modified the Service Request and added the validation with UI Policy and Scripts.
 Modified the Service Request Item form with the help of UI Policy and Business Rule.
 Modified the Catalog task form and added buttons with the help of UI actions.
 Created the notifications with different stages like after submitting the request notification should
send, and after approval notification to the end user.
LTI MINDTREEE
Project – HOLCIM Group Services Ltd Nov-2022 to Aug-2023

Holcim is a global company comprising 60,000 people, combining a unique breadth of expertise and
abilities. In this we will manage a User Profile, roles and groups using service now ticketing tools. We are
giving support for Incidents, Requests and Change.

Responsibilities:
 Develops Services in Service Catalog items using workflows.
 We will complete all the supports regarding Incident, Requests and Normal and Standard changes
on time with appropriate approvals.
 Modified the Service Request and added the validation with UI Policy and Scripts.
 Modified the Service Request Item form with the help of UI Policy and Business Rule.
 Modified the Catalog task form and added buttons with the help of UI actions.
 Created the notifications with different stages like after submitting the request notification should
send, and after approval notification to the end user.
 Created Update set.
 Created Users, Groups and addition of members to that groups and providing roles through groups.
 Created Dashboards and SLA’s
Environment:
Service Now ticketing tool and ITSM.

Revature Jul-2022 to October-2022

Project 3 - ServiceNow IT Service Management BluePrint

ServiceNow IT Service Management Template project includes customizing the OOB forms for Incident,
Problem, Change Management and Service Request to built a standard procedure to be used by any
customer in Single Tenant/Multi Tenant instance along with Notifications, and Service Catalog items. It
also includes the following documents as per the ITIL standards: Requirement Design for each module and
Functional Requirement Specification for each module. This project is a Blueprint which can be used in
future for any fresh ServiceNow instances by applying the Update Sets.

Responsibilities:
 Created an FRS which is a Functional Requirement Document with teammates to clarify what needs to
be done.
 Worked on the instance which was created by the team manager.
 Created Service in Service Catalog as Requesting Identity Card.
 Modified the sc_request, sc_req_item and sc_task form by different views like default and self-service.
 Modified the Service Request and added the validation with UI Policy and Scripts.
 Modified the Service Request Item form with the help of UI Policy and Business Rule.
 Modified the Catalog task form and added buttons with the help of UI actions.
 Created the notifications with different stages like after submitting the request notification should send,
and after approval notification to the end user.
 Created Update set.
 Tested the instance by submitting requests to all sc_request,sc_req_item, and sc_task are working fine
or not.

Environment:
ServiceNow, IT Service Management, IT Infrastructure Library, JavaScript

Project 2 - Customer Onboarding in Multi-Tenant Platform

The Customer Onboarding project includes the entire details for the fresh customer to get onboarded on the
multi-tenant instance including Domain, Company, Department, Locations, Users, Groups, Roles,
Categorization, Resolution details using Import Sets and Transform Maps. SLA's per customer would be
manual activity. It also includes separate Functional Requirement Design documents as per the industry
best standards. Leverages Import Sets and Transform Map.
Responsibilities:
 Created the FRS which is a Functional Requirement Specification document with teammates to clarify
what needs to be done.
 Worked on the ServiceNow instance that was created by the team leader.
 Created data on Excel sheets and imported it on ServiceNow using the import set.
 Used transformed map to map fields between import set and target table.
 Created Schedules as per the requirements of my company.
 Created the SLAs as per the requirements.
 Tested the instance to make sure all the requirements are met and function correctly.
Environment:
IT Service Management, IT Infrastructure Library, ServiceNow, JavaScript

Project 1 - Service Catalog Design

Service Request Management system provides an intuitive interface with predefined work flows for IT
requests to be reliably submitted, routed, approved, monitored and delivered with minimum human
interference. Every individuals developed complex Service Catalog using Custom Table, including Catalog
Clients scripts/Catalog UI policies, and complex Workflows.

Responsibilities:
 Worked on ServiceNow developer to design a catalogue form, workflow and scripts.
 Created a workflow to represent the Buying a vehicle portal.
 Wrote field validation on the form using catalogue client scripts.
 Wrote a script to assign the Vehicle model, Vehicle price and vehicle type.
 Created the departments and added the approvers in them.
 Created the custom tables like vehicle model, vehicle type and vehicle price.
 Created the catalogue Item list for users to order items.
 Used Request Item workflow with the workflow that is created for user/group approval and handles
tasks.
 Tested the form and workflow, form validations, and scripts.
Environment:
ServiceNow, IT Service Management, IT Infrastructure Library, JavaScript.