Directorate: Curriculum FET

SUBJECT and TOURISM GRADE 11

GRADE
TERM 1 WEEK 1

TOPIC INTRODUCTION TO GR11 TOURISM

AIMS OF LESSON As an introduction, learners will get an overview of what Tourism entails as well as the requirements for
the subject.
 Content Map to be studied
 Programme of Assessment for 2021
 Compulsory Practical Assessment Task (PAT)

RESOURCES Paper based resources Digital resources

General Overview of Tourism
https://www.youtube.com/watch?v=FMF4iL8fRwE

What is Tourism?
https://www.youtube.com/watch?v=X5uxoBv-myU
INTRODUCTION

Welcome to a new year, Grade 11 Tourism

learners.

The purpose of this lesson is to orientate you on

what the Grade 11 Tourism Curriculum for 2021
offers. What you’ve learnt in grade 10 is still
relevant and will assist you in your grade 11 Tourism
journey.

You must also know what formal Assessment Tasks

you must complete during this year.
 Directorate: Curriculum FET

GRADE 11 TOURISM CONTENT MAP FOR 2021

CAPS Tourism Sectors Map work and Tourism Attractions
TOPICS Tour Planning

Transport Services in South Tour itinerary Main tourist attractions in the SADC
Concepts, Africa •Concepts: itinerary, logical tour countries
•Airports, airlines and airport planning, scheduled tours
Skills operations; technology at •Factors to consider when
airports to facilitate travel planning an itinerary
And •Tourism bus industry •Tourism •Different types of itineraries
train industry •Writing an itinerary
Values •Luxury cruise liner industry
•Car rental Job and career
opportunities in the tourism
industry
•Requirements and inherent
qualities needed to work in
the tourism industry
•entrepreneurial
opportunities
CAPS Sustainable and Responsible Domestic, Regional and Culture and Heritage Tourism
TOPICS Tourism International Tourism

Concepts, No sustainable and The Domestic Tourism Growth •South African cultural
Skills responsible Tourism Topic in Strategy uniqueness
And gr 11 •The five domestic travel market •South African heritage bodies
Values segments according to the
Domestic Tourism Growth
Strategy
 Directorate: Curriculum FET

•Regional tourism. The SADC

member countries
Concepts, CAPS Foreign Exchange Communication and Customer Marketing
TOPICS Care
Skills
•Foreign exchange and its •Global distribution systems •Marketing South Africa as a
And value to the South African •Customer care for foreign tourists tourism destination
economy •Customer complaints
Values •Conversion of currencies •Managing quality service

Gr 11 Assessment
programme 2021
 Directorate: Curriculum FET

2021 GRADE 11 PRACTICAL ASSESSMENT TASK

The Practical Assessment Task (PAT) is a COMPULSORY practical task that contributes 100 marks towards your final promotional
mark at the end of your Grade 11 academic year.

CONSOLIDATION The study of the subject Tourism also highlights:

 The responsibility of all citizens to contribute towards responsible and sustainable tourism practices
and socio-economic growth.
 The value and importance of appropriate and clear communication
 Having respect for diversity
 The provision and rendering of service excellence
VALUES Tourism, will empower you to develop and understand the related services in the tourism industry, the
interdependence of sectors and sub-sectors, and the benefit tourism brings to the South African economy.

The knowledge, skills, values and attitudes that you will gain in this subject, will enable you to develop an
appreciation of the heritage, cultural and other diversities of South Africa. Thereby, instilling national pride
and promoting tolerance (acceptance) towards people in general. Understanding the Tourism content
will enable you to make informed choices about future career opportunities available within the different
sectors in tourism.
 TOURISM LESSON SUMMARY Directorate: Curriculum FET

SUBJECT AND GRADE Tourism – Grade 11

TERM 1 Week 2 (Revised Annual Teaching Plan)
TOPIC Tourism sectors
AIMS OF LESSON Once you have completed the lesson you must be able to know:

Transport services in South Africa: Airports, airlines and airport operations

RESOURCES PAPER BASED RESOURCES DIGITAL RESOURCES

What do I need for this session? Refer to the following sections in your textbooks: Click on links below to download online resources on
this topic/s:
 OXFORD SUCCESSFUL TOURISM
 FOCUS TOURISM GRADE 11 WCED – e - Portal
 TOP CLASS TOURISM GRADE 11 https://wcedeportal.co.za/browse/grades/11/subjects/touris
m
 VIA AFRIKA TOURISM GRADE 11
VIA AFRIKA TOURISM STUDY GUIDE GRADE 11:
https://viaafrika.com/wp-content/uploads/2020/04/Gr11-
Tourism-SG_LR.pdf

INTRODUCTION Tourism sectors

What should I already know? - South Africa’s international and national airports

CONCEPTS AND SKILLS The basic terms and concepts used in air transport

• Concepts: gateway, inbound, outbound, domestic flights, regional flights, inter-continental flights, transcontinental
flights, transatlantic flights, connecting flights
• Concepts: long-haul flights, medium-haul flights, short-haul flights, chartered flights, international airports, national
airports, privately owned airports and private landing strips in tourism context
 TOURISM LESSON SUMMARY Directorate: Curriculum FET

1.TOURISM SECTORS
TRANSPORT SERVICES IN SOUTH AFRICA

1.1 CONCEPTS OF AIRPORT OPERATIONS

CONCEPT EXPLANATION
Gateway  a primary point of arrival (entry) to, or departure (exit) from a city, region or
country
 e.g., airports, harbours, railway stations, bus terminals, land border crossings
 internationally a gateway airport serves as a port where customs clearance takes
place and strict security standards apply
Inbound  refers to travelers and flights
(incoming)  inbound traveler is a person arriving in a city, region or country
 they can be residents or non-residents
 inbound flight is a flight arriving from another city, region or country
Outbound  refers to travelers and flights
 outbound traveler is a person leaving a city, region or country
 can be residents or non-residents
 outbound flight is a flight leaving a city, region or country
 TOURISM LESSON SUMMARY Directorate: Curriculum FET

1.2 TYPES OF FLIGHTS

FLIGHT TYPE EXPLANATION

Domestic flights  departure airport and destination airport must be in the same country.
 make it possible for tourists to visit multiple destinations in a short space of time
 may vary in length as some countries are larger than others
Regional flights  flights between countries in the same (geographical) region
 in SA these are flights departing from SA to our immediate neighbouring countries
Intercontinental  flights between different continents
flights  starts in one continent and ends in a different continent
Transcontinental  travel by air from one side of the continent to the other side
flight  commonly used in the USA to describe flights from the west coast to the east
coast
Transatlantic  flights crossing the Atlantic Ocean
flights  flights between Africa/ Europe and the USA or South America

Connecting  when a passenger changes flights from one aircraft and/or airline to another at
flights an intermediate stop
 normally cheaper than non-stop flights
 sometimes there is a long waiting period between flights
Long-haul flights  Any flight that takes longer than
 involves distances of six and a half hours and longer
 usually, non-stop flights using more than 1 crew
 wide-body aircraft with a carrying capacity of 200 to 600 are used
Medium-haul  flight lasting between 3 and 6 hours
flight  regional flights from SA to neighbouring countries are classified as medium-haul
Short-haul flights  used for shorter distances of up to 3 hours in length
 for example, domestic flights and some regional flights
 TOURISM LESSON SUMMARY Directorate: Curriculum FET

 narrow-body aircraft with passenger capacity of 120 – 220 used

Chartered flights  Charted flights are not scheduled flights, meaning they do not operate according
to a timetable
 you rent the entire aircraft, rather than just one seat
 offer convenience, comfort, privacy and flexible schedules to ANY destination
 aircraft can be large or small
 flights one way or round trip
 flights arranged on short notice

SOUTH AFRICA’S INTERNATIONAL AND NATIONAL AIRPORTS

Air transport is one of the most convenient and efficient ways for domestic and international travellers to get to their
chosen destinations.

International airports:
 can handle inbound and outbound flights to and from other countries
To be classified as an international airport the following must be in place
 customs and immigration facilities and additional security
 longer runways to accommodate wide-body aircraft
 facilities to accommodate repairs and shelter for large aircraft
 facilities to load and store cargo
Usually near a freeway to make them readily accessible. The three busiest international airports in SA are OR Tambo
International (JHB), Cape Town International (CPT) and King Shaka International (DBN). International airports can
also handle domestic flights and chartered flights.
 TOURISM LESSON SUMMARY Directorate: Curriculum FET

National airports:
 also referred to as domestic airports and handle flights beginning and ending in the same country
To be classified as a national airport the following must be in place:
 shorter runways and can only handle short-haul flights.
 have the necessary security measures in place.
Privately owned airports:
 owned by private individuals or corporations.
 perfect for owners of smaller aeroplanes.
 charter flights must have owner’s permission to use them.
 examples Lanseria International Airport, Grand Central in Gauteng and Kruger Mpumalanga International.
Private Landing strips:
 grass/gravel or tarmac and can be found on private property for personal use
 can accommodate light passenger aircraft
 allows tourists to fly directly to remote locations or take luxury fly-in safari to avoid spending hours on the road

ACTIVITIES/ ASSESSMENT FOCUS TOURISM GRADE 11: Page 13

Activity 1: Review important concepts

Complete the activity on your own.

Total: (20)
 TOURISM LESSON SUMMARY Directorate: Curriculum FET

SUBJECT AND GRADE Tourism – Grade 11

TERM 1 Week 3 (2021 National Recovery Annual Teaching Plan)
TOPIC Airports, airlines, and airport operations: South Africa’s International and National airports
AIMS OF LESSON Once you have completed the lesson you should be able to:
• Identify the location of South – Africa`s National and International Airports on a map.
• Indicate the status of airports, (passenger and cargo)
• Identify the Airports operated by Airports Company of South Africa (ACSA)
• Differentiate between airlines operating in South Africa, such as SA’s national carrier, budget airlines, international carriers
operating in South Africa
• Interpret the timetable / schedule of different airlines (refer to the internet for current examples e.g.)

RESOURCES PAPER BASED RESOURCES DIGITAL RESOURCES

What do I need for this session? Refer to the following sections in your Click on links below to download online resources on this
textbooks: topic/s:

 OXFORD SUCCESSFUL TOURISM: Page 12 WCED – e – Portal

 FOCUS TOURISM GRADE 11: Page 14 https://wcedeportal.co.za/lessons/fet-phase
 TOP CLASS TOURISM GRADE 11: Page 8 VIA AFRIKA TOURISM STUDY GUIDE GRADE 11: page 02
 VIA AFRIKA TOURISM GRADE 11: Page 12 https://viaafrika.com/wp-content/uploads/2020/04/Gr11-Tourism-
SG_LR.pdf
INTRODUCTION Grade 10
What should I already know? Tourism sectors: Different modes of transport

CONTENT
The status of the airport: Cargo-only airports
 Airports which can handle very large cargo aircraft.
 It has freight storage facilities.
 It is an excellent road, railway, and water connection for cargo distribution.

Passenger airports
 Airports used by passengers/tourists as gateways through which they enter or leave South - Africa.

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 The location of National and International airports within South – Africa

SKILLS

Types of airports:
National airports
 Handles flights that begin and end in the same country.
 These airports do not have customs and immigration facilities.
CONCEPTS
 Also known as domestic airports, for example, East London, handle only domestic flights (flights from one place to the
other but only within South – Africa)
National Airports in South – Africa include:
 George Airport (GRJ)  Kimberley Airport (KIM)
 Pietermaritzburg Airport (PZB)  East - London Airport (ELS)

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International airports
 Can handle inbound and outbound flights to and from other countries.
 Such as OR Tambo Airport in Johannesburg are gateways through which international tourists enter or leave South- Africa.
 These airports have customs and immigration facilities.
 International Airports are usually large, with long runways and air traffic control towers.

International Airports in South – Africa include:

 OR Tambo International Airport (JNB)  Pilanesberg International Airport (NTY)
 Cape Town International Airport (CPT)  Polokwane International Airport (PTG)
 King Shaka International Airport (DUR)  Bram Fischer International Airport (BFN)
 Mpumalanga International Airport (MQP)  Port Elizabeth International Airport (PLZ)
 Lanseria International Airport (HLA)  Upington International Airport (UTN)
Privately owned airports
 Airports that are not owned and operated by the government.
 Airports owned and used by private individuals or corporations.
 For example, Lanseria international airport in JHB

International Air Transport Association (IATA)

 All airports have a three-letter code.
 These codes are used for ticketing, reservations, and baggage handling.
Privately Owned Airports
Airports operated by Airports Company of South Africa (ACSA) (Not operated by ACSA)
International Airports National / Domestic Airports International Airports
OR Tambo International Airport (JNB) East London Airport (ELS) Lanseria International Airport (HLA)
Cape Town International Airport (CPT) George Airport (GRJ) Kruger Mpumalanga International Airport (MQP)
King Shaka International Airport (DUR) Kimberley Airport (KIM) Polokwane International Airport (PTG)
Bram Fischer International Airport (BFN)
Port Elizabeth International Airport (PLZ) National / Domestic Airports
Upington International Airport (UTN) Pietermaritzburg Airport (PZB)

Airports operated by Airports Company of South – Africa (ACSA)

• ACSA stands for Airports Company of South Africa
• ACSA owns and manages 9 of SA's main airports.
• 6 International airports and 3 National/ Domestic airports

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Airlines operating in South - Africa

Budget airlines
Is more affordable but passengers have to make do with fewer
comforts and lower level of service.
Meals and drinks are not included in the ticket price.
Usually only economy class.
Flights are booked through the internet.
Examples of budget airlines are Kulula.com and Mango.
Different airlines operating in
South - Africa
International carriers operating in South Africa:
• Virgin Atlantic
• Lufthansa
• Qantas
• Air Mauritius
• Swiss Air
• Emirates
• British Airways

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The timetable / schedule of Interpreting a basic flight timetable/schedule:
different airlines
The town/airport the flight The flight number
is leaving from. The time the flight will The first letter of each day
depart / leave. of the week

Depart Arrive Date: 10- 16 Feb 2016 Flight Stop

over
Airp Time Airp Time F S S M T W T
PLZ 06:00 BFN 08:10      SA No stop
303 over
PLZ 07:00 BFN 09:10   SA No stop
307 over
PLZ 07:25 BFN 09:35  SA No stop
309 over
PLZ 08:00 BFN 10:10     SA No stop
313 over
The destination of the flight This sign indicates on which days
the flight will be operating.

The time the flight No stop overs will be made until the
will arrive. destination has been reached.

South Africa's largest domestic and international airline- South African Airways (SAA) is South Africa's largest airline.
CONCLUSION Johannesburg to Cape Town is their most popular domestic flight. SAA flies between Cape Town and Johannesburg
20 times per day. SAA has an alliance with South African Express and links with SA Airlink to provide service to
smaller towns and cities. SAA serves more than 700 destinations worldwide.

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

SUBJECT AND GRADE Tourism – Grade 11

TERM 1 Week 4 (Revised Annual Teaching Plan)
TOPIC Tourism sectors
AIMS OF LESSON Once you have completed the lesson you must know:
 Airport terminology
 Aircraft terminology
 Seating configuration in an aircraft

RESOURCES PAPER BASED RESOURCES DIGITAL RESOURCES

What do I need for this session? Refer to the following sections in your Click on links below to download online resources on
textbooks: this topic/s:

 OXFORD SUCCESSFUL TOURISM WCED – e - Portal

 FOCUS TOURISM GRADE 11 https://wcedeportal.co.za/browse/grades/11/subjects/tourism
 TOP CLASS TOURISM GRADE 11
VIA AFRIKA TOURISM STUDY GUIDE GRADE 11:
 VIA AFRIKA TOURISM GRADE 11 https://viaafrika.com/wp-content/uploads/2020/04/Gr11-
Tourism-SG_LR.pdf
INTRODUCTION Tourism sectors
What should I already know? South Africa’s international and national airports

CONCEPTS AND SKILLS The basic terms and concepts used in air transport

1. Airport terminology:
 Airport (landside, terminal, airside), gate, check-in counter, speed check-in kiosks, boarding pass, security
control points, boarding, carousel, baggage claim area
 Check-in procedures, boarding procedures
 Baggage allowances (domestic flights)
 Safety procedures before take-off

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

2. Aircraft terminology:
 Aisle, Galley, cockpit, overhead storage bins, cargo hold, entertainment, tray tables, oxygen masks

3. Seating configuration in an aircraft: (focus on the type of aircraft used by the airlines operating in South
Africa)
 Wide- and narrow-body aircraft, Travel class sections (business class, economy class). Locating your seat
in an aircraft. Aisle seats and window seats, emergency exit seats (focus on the type of aircraft used by the
airlines operating in South Africa)

TERM DESCRIPTION
Airport place where aeroplanes land and take off
Landside  Area of airport accessible to general public
 Includes: access roads / parking facilities/ drop-off & pick-up zones / car
rental / hotels/ check-in facilities
 Boundary of landside is formed by security check points

Terminal  Building at airport where passenger transfer between the landside and airside
 Includes: ticket counters / check in counters / baggage collection points /
security control / shops / banks / restaurants / viewing decks /
 Smaller airports have one terminal but larger ones may have more

Airside  Part of the airport consisting of facilities for take-off, landing and parking of
planes
 Include: runway / taxi-way / parking area of aircraft
 Only airport staff and passengers with boarding passes may enter airside
 Boundary of airside is the security control points, customs and passport
control
 Passengers can wait in lounges, there are duty-free shops, restaurants and
restrooms
Gate An area like a passageway, through which the passengers walk to board or
disembark an aeroplane

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

Check-in Area in terminal where passengers and baggage are checked-in and boarding
counter passes issued
Speed check-in Some airports have touchscreen machines where passengers can check in and
kiosks print boarding passes without standing in queue`
Boarding pass  A ticket-like form issued at the check-in counter
 Allows passenger to board an aeroplane
 Contain barcode for scanning, passenger’s name, date of flight, departure
airport, arrival airport, flight number, seat number, gate number, boarding
time, departure time
Security control Ensure the safety of passengers, crew and aeroplane procedure:
points  Hand luggage screened by X-ray machine
 All metal objects, plastic bags with liquids, cellphones, laptops and other
items also screened
 Passengers pass through metal detector to ensure no hidden weapons
 Sometimes they do body checks (hand-held metal detector or pat down)
 Passengers can also be asked to open luggage
Boarding Takes place when passengers and crew get on board the plane
Carousel A conveyor belt, in the baggage claim area, where passengers collect checked-in
luggage
Baggage claim  Area in the airport where passengers go to collect their checked-in luggage.
area  Only staff and passengers allowed in this area

INFORMAL ASSESSMENT: ACTIVITY 4 PAGE 27

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

PROCEDURES AT AIRPORTS
 Check-in procedures
 Whether travelling with or without luggage, all passengers must check in
 Passengers can use the airline’s check in counter, online check in, mobile check in or self-service check-in
 Check in time can be between 30 mins to 4 hours before departure
 Passengers must know which terminal they depart from

A. Check-in counters
Passengers present passport / identity document and flight ticket at check-in counter to airline assistant. The
procedure is then the following:
 Airline assistant looks up reservation on system
 Check-in and carry-on luggage weighed
 Assistant tags luggage and places on conveyor belt to go to aircraft
 Assistant will ask about seat preference
 Prints boarding pass, attaches tags to baggage and hands it to the passenger

B. Online check-in
 Many airlines provide online check-in service
 This avoids the long queues at check-in counters
 Open from four days to 20 hours before departure
 Closes 1 to 3 hours before departure
 At airport luggage is dropped at bag drop counter

C. Mobile check-in
 Done using internet-enabled cellphones
 Not all airlines have this service yet
 Passengers log onto website and submit their e-ticket number or booking reference
 Downloads the boarding pass onto the phone and at airport security scans boarding pass on phone
 Passengers can print their own boarding pass or collect them at check-in counter or self-service kiosk

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

D Self-service check-in kiosks

 Available at international check-in at OR Tambo and Cape Town International and for domestic flights at
OR Tambo, Cape Town, Durban and Port Elizabeth.
 Passengers use touch screens to check in for flights, select seat and print boarding passes
 Need flight number and booking reference number or form of identification
 Check-in closes 90 mins to 40 mins before departure.

 Boarding procedures
 After checking in passengers pass through security, with their boarding passes ready for scanning.
 International passengers must pass through immigration, customs and passport control.
 Proceed to the boarding gate indicated on boarding pass (electronic display boards indicate flight number
and boarding gate)
 Gates may change and passengers should regularly check display boards
 Passengers must wait for announcement that flight is now boarding
 People needing special assistance (disabilities, small children, the elderly) usually board first
 Assistant scans in their boarding pass and they make their way to aircraft either by bus or walking through
a jet walk
 Boarding gates usually close 30 mins before departure
 No passengers are allowed to board after gate closure

 Baggage allowance on domestic flights

 Domestic airlines in SA include baggage allowance as part of their ticket price
 SA uses a weight concept to handle baggage
 E.g., Economy passengers are allowed 20 kg checked in luggage and 8 kg carry-on baggage
 Passengers exceeding weight limits have to pay additional amount per kg excess baggage
 Personal items like laptops, handbags and briefcases are allowed on board
 Passengers travelling with infants on their laps are allowed a bag with feeding bottles, nappies and
medication
 Each airline has a list of restricted items that MAY NOT be in the checked in or carry-on baggage, including
sharp objects

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

 Safety procedures before take-off

The International Civil Aviation Organization (ICAO) requires all airlines to present a pre-flight safety demonstration
to passengers before take-off. It is a detailed explanation of what to do in an emergency situation and can be either
live or displayed on video screens.
Demonstration includes:
 How to fasten seatbelts
 Location of emergency exits and evacuation procedures
 Where to find and how to operate oxygen masks and life vests
 Assuming the brace position in the event of an accident
 Restrictions on the use of electronic devices
 Reminder that no smoking policy applies on board ALL FLIGHTS

INFORMAL ASSESSMENT: ACTIVITY 5 PAGE 30

2. Aircraft terminology:

WORD EXPLANATION
Fuselage Main body of the aircraft, excluding the tail, wings and engine
Cockpit  Also known as flight deck is located at the front of an aeroplane.
 Inside is a panel of instruments and controls used by pilot to take off,
land and fly the plane
Cabin  Also known as the passenger deck
 Area that carries the passengers during a flight
Aisle The passageway between rows of seats used to get to their seats and walk
to and from restroom
Galley The kitchen area in an aeroplane used to store food, snacks and beverages
Overhead storage Suspended, closable storage bins above seats to store carry-on baggage
compartments
Tray table Fold-away table mounted on the rear of passenger seats or in armrests
Oxygen masks Rubber breathing device, dropped down when there is a sudden drop in
cabin pressure

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

Cargo hold Area below passenger cabin where checked-in baggage and cargo are
stored
Entertainment  Referred to as inflight-entertainment (IFE)
 Available depends on type of flight and duration of flight
EXAMPLES OF IFE
o in-flight magazines
o overhead television
o personal television
o air show map or moving map

INFORMAL ASSESSMENT: ACTIVITY 6 PAGE 32

3. Seating configuration in an aircraft:

3.1 Wide body aircrafts

 An aircraft with a fuselage cabin diameter of 5 to 6 m
 Some can have as many as 10 seats abreast, with a maximum of 600 passengers
 All have 2 aisles and are usually used for long-haul flights

3.2 Narrow-body aircrafts (single-aisle aircraft)

 Fuselage cabin diameter of 3 to 4 m
 Consists of a 3-3 arrangement of seats in economy class and 2-2 in business class
 Commonly known as regional airliners and used for domestic flights

3.3 Travel class sections

Travel class refers to the quality of accommodation on public transport. Higher classes are more comfortable but
also more expensive.

A. Business class
 Seats offer more room leg and wider seats, folding back further
 Standard of service is better, with superior meals and beverages
 Passengers disembark first,

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

 Shorter queues
 Special lounges on airports

B. Economy class
 Offers basic accommodation, smaller seats with limited fold back
 Less leg room and fewer flight attendants to serve meals
 Commonly used by leisure travellers

3.4 Locating your seat in an aircraft

Seats on planes are numbered in rows from the front of the plane to the back. They are indicated alphabetically
from the right side of the aisle (A-C) and (D-F) on the left of the aisle

LOCATION OF SEAT ADVANTAGE DISADVANTAGE

Window Seat  Wonderful view of land  Must climb over the legs of
below others to get to toilets
 Undisturbed flights  Disembarking takes longer as
you have to wait for everyone
else to get off first
Aisle seat  Easier access to toilets  Has to stand up when
 Can stand up and someone wants to use
stretch during flights facilities
 Bumped into by passengers or
cabin personnel during flights
Emergency exits  More leg room  Seats don’t recline
 Must agree to assist in case of
emergencies
 Seats slightly narrower than
others
 No luggage stored under
these seats
INFORMAL ASSESSMENT: ACTIVITY 7 PAGE 35

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

ACTIVITIES/ ASSESSMENT 1.1 Study the pictures below that are related to the airline industry and answer the questions.

1.1.1 Identify the sections of an aircraft labelled A and B. (2 x 1) (2)

1.1.2 Name ONE member of the flight personnel that has access to the area
labelled A during take-off and landing of an aircraft. (1)

1.1.3 Explain the purpose of the area labelled B on an aircraft. (2)

1.1.4 The pictures labelled C and D show travel class sections in an aircraft.
(a) Identify the travel class sections labelled C and D. (2 x 1) (2)
(b) Explain how the travel class labelled C differs from travel class labelled D. (2 x 2) (4)
(c) Deduce from image D whether the aircraft in the picture is a wide body or
a narrow body aircraft. Motivate your answer. (3)

1.2 Advise a passenger on THREE available options to check in for his/her flight. (3 x 1) (3)

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

SUBJECT AND GRADE Tourism – Grade 11

TERM 1 Week 5 (2021 National Recovery Annual Teaching Plan)
TOPIC Tourism sectors: Technology used at airports
AIMS OF LESSON Once you have completed the lesson you should have knowledge about:
• Technology at airports to facilitate travel e.g., baggage wrap equipment, x - ray security scanners, biometric scanners,
thermal body scanners, metal detectors, information display boards, touch screen information systems.
(include any new developments)
• The use of Smartphones,
 internet enabled devices for air travel (“ITravel”) (electronic information, e.g. travel documents, tickets, boarding passes)
RESOURCES PAPER BASED RESOURCES DIGITAL RESOURCES
What do I need for this session? Refer to the following sections in your Click on links below to download online resources on this
textbooks: topic/s:

 OXFORD SUCCESSFUL TOURISM: Page 36 WCED – e – Portal

 FOCUS TOURISM GRADE 11: Page 28 https://wcedeportal.co.za/lessons/fet-phase
 TOP CLASS TOURISM GRADE 11: Page 45 VIA AFRIKA TOURISM STUDY GUIDE GRADE 11: page 08 - 09
 VIA AFRIKA TOURISM GRADE 11: Page 30 https://viaafrika.com/wp-content/uploads/2020/04/Gr11-Tourism-
SG_LR.pdf
INTRODUCTION Grade 10
What should I already know? Gr 10 Tourism sectors: Different modes of transport (CAPS Ref p.13)
CONTENT
Technology at airports to facilitate travel

Baggage wrap equipment

Passengers can use baggage wrapping to wrap their baggage
in strong stretch plastic.
This will help protect the baggage against possible tampering and damage.

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 Information display boards
Throughout the airport there are information display boards that show different
types of information that passengers might need to know.
Flight information is shared on these boards e.g. Which time the flight departs,
or which time the flight arrives, or if a certain flight is delayed or cancelled.

Touch - Screen Information Systems

Passengers can look for the type of information they need and touch the screen at that
point so that a directory opens. They can search the directory and indicate by
touching the screen again until they find what they are looking for.

The public address system

Airports use the public address system to make announcements,
for example: when a flight is boarding. It also replays an automated message
telling passengers not to leave their bags unattended etc.

Metal detectors
Metal detectors are used at security checkpoints to screen passengers for concealed
weapons and knives, etc. Airports in South Africa use archway metal detectors and
x -ray scanners. A beep sound indicates when the machine found a metal object.

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X-ray security scanners

These machines are used to screen hand baggage

for explosive devices, weapons, dangerous and
illegal goods. The screen shows different colours
to indicate different objects.

Thermal body scanners

These scanners measure the temperature of the body by measuring the amount of
infrared radiation. The higher the temperature, the more infrared radiation is emitted.
Authorities can immediately spot travellers with high body temperature.

Biometric scanners
Used to verify the identity of passengers.
It can perform finger print matching, facial recognition,
or an iris scan. Certain biometric scanners are now also used to
scan biometric passports. A biometric passport contains a chip with
the person`s personal details and physical characteristics like his or
her fingerprints and iris scans.

Full – Body Scanners

Can create a 3D image of a person's naked body without removing the
passenger's clothes.

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 Personal Digital assistants (PDA`s) and smartphones are
mobile devices that people can use to access the internet.
Personal Digital Assistants (PDA`s) People can use their PDA’s or smartphones to access
and smartphones websites like iTravel, where they can book and pay online
for flights, check- in online, choose a seat, rent a car at
the destination airport, and much more.

Airports and airlines use other forms of electronic

information. For example, tourists can use the internet to
find different flights that are available to their destination.

They can also book flights on the website of the specific airline.
Internet enabled devices After they paid for their flight, usually online and by credit card,
for air travel they will receive an email with an e-ticket.
A e-ticket is simply a letter containing all flight information and
the passenger’s details.

Electronic Information They will receive an email with their e- boarding pass. The
boarding pass contains the same information as the boarding
pass obtained at the airport. Passengers can print their e-
boarding pass at home, or they can use the self-service check-in
kiosks at the airport.

These boarding passes are also known as electronic - passports, it

contains a radio-frequency identification (RFID) chip.
This chip contains all the information that non-electronic
passports contain, for example the passenger’s name, date of birth,
and nationality.

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

SUBJECT AND GRADE Tourism – Grade 11

TERM 1 Week 6 (Revised Annual Teaching Plan)
TOPIC Tourism sectors
AIMS OF LESSON Once you have completed the lesson you must be able to know:

The tourism bus industry

RESOURCES PAPER BASED RESOURCES DIGITAL RESOURCES

What do I need for this Refer to the following textbooks: Click on links below to download online resources on
session? this topic/s:
 OXFORD SUCCESSFUL TOURISM
 FOCUS TOURISM GRADE 11 WCED – e - Portal
 TOP CLASS TOURISM GRADE 11 https://wcedeportal.co.za/browse/grades/11/subjects/tourism
 VIA AFRIKA TOURISM GRADE 11 VIA AFRIKA TOURISM STUDY GUIDE GRADE 11:
https://viaafrika.com/wp-content/uploads/2020/04/Gr11-
Tourism-SG_LR.pdf
INTRODUCTION Tourism sectors
What should I already know?
Technology used at airports

CONCEPTS AND SKILLS The tourism bus industry:

1. Major tourist transporters

2. Different types of buses: minibuses, coaches, special purpose buses such as open-top buses for sightseeing
3. Information provided on bus schedules (refer to internet for current examples e.g., https://www.intercape.co.za/)
(The majority of bus bookings are done electronically)

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

Bus travel is popular for both local and international travellers in SA. SA has various bus operators offering economy and
luxury rides. Reservations made online or at computicket. Senior citizens and children are afforded discount rates.

1. Major tourist transporters

 There are currently six major bus transporters in South Africa.

 Three of the bus services are luxury buses, Intercape, Translux, SA Roadlink. (The Greyhound discontinued their
services effective 14 February 2021).
 Two of bus services are budget bus services: City to City and the Citiliner
 One is focused on backpacker tourists: Baz Bus

2. Different types of buses

TYPE OF BUS EXPLANATION EXAMPLES

Minibuses  designated to carry 14-22 passengers
 popular for smaller groups
 available for rental for self-drive tours
 popular for commuter transport
 commonly referred to as minibus taxis
 offer long-haul services on a regular basis
 These are not scheduled services and will only
operate if there is a demand for them.
 Domestic tourists, particularly from the townships and
the rural areas, will make use of minibus taxis when
visiting friends and relatives or going on holiday.

Coaches  designated to carry between 40-60 passengers

 luxury buses with toilet facilities, air conditioning,
audio and visual entertainment, reclining seats
 There are two basic types of tourist coaches in South
Africa:

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

o Luxury coaches:
 have comfortable fabric-covered,
individual seats that can recline
 the busses are equipped with sound
systems to play music
 some can play videos
 have onboard toilets
 either double deck or single deck
buses
o Semi-luxury coaches:
 have comfortable fabric-covered,
individual seats but they do not always
recline.
 no entertainment or onboard toilets.
 Mainly single deck buses

Special-purpose  follow fixed-routes and take tourists to landmarks in

buses and around the city
 for example, the Red Bus in waterfront
 A type of special purpose bus in South Africa:
Open top sight-seeing buses:
 These are double deck buses that have
been altered for the tourist industry.
 The roof of the top deck has been
removed and the passengers on the
top deck have an unrestricted view of
the surrounding scenery.
 There are a number of these buses in
operation in South Africa, especially in
Cape Town.
(Cape Town Explorer).

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

3. Information on a bus schedule/ time table

Schedules indicate to passengers what time they can expect to depart from a place and arrive at destination.
Travellers mainly book online, with interactive websites that are easy to follow. Personal bookings can be done at outlets
like Computicket and certain chain stores.

Different companies also supply information such as:

 cost of ticket
 type of bus
 place where passengers embark
 terms and conditions
 It gives the times and days on which the bus will operate
 Various bus companies issue their timetable s in different formats.
 Below is an example of an open Baz Bus schedule timetable.

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

 The route for Cape Town to Port Elizabeth is on the left and is read from top to bottom.
 The route for Port Elizabeth to Cape Town is on the right and is read from bottom to top.
 The times given indicate the time that the bus will arrive and depart in a specific town

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

ACTIVITIES/ ASSESSMENT 1.1 Study the images related to the tourism bus industry and answer the questions.

(A) (B) (C)

1.1.1 Select the type of bus that best suits the type of tourists listed below. Motivate your selection of the type of bus.

(a) Zanele and Thembela from East London are visiting Cape Town and want to enjoy a
sightseeing tour that will take them to some of the major attractions in and around the city. (3)

(b) Two German backpackers who want to travel from Cape Town to Durban spending a few days
at each destination that they find attractive. (3)

(c) Jose and Fernando from Brazil are spending time in Khayelitsha and want to experience the
township vibe while on a township tour. (3)

(9 x1) (9)

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 TOURISM LESSON SUMMARY Directorate: Curriculum FET

SUBJECT AND GRADE Tourism – Grade 11

TERM 1 Week 7 (2021 National Recovery Annual Teaching Plan)
TOPIC Tourism sectors: The tourism train industry
AIMS OF LESSON Once you have completed the lesson you should be able to know the following:

 The meaning of the following terminology: schedule, coaches, coupé, compartment, lounges, tourist class,
economy class, dining car
 The Difference between commuter trains (Metrorail) and tourists’ trains such as Shosholoza Meyl
 Which are luxury trains? e.g. Blue Train, Rovos Rail, Shongololo Express, Premier Classe
(http://premierclasse.co.za)
 Interpret Information provided on train schedules (referring to the internet for current examples e.g., schedules on
https://www.shosholozameyl.co.za because most train bookings are done electronically.

RESOURCES PAPER BASED RESOURCES DIGITAL RESOURCES

What do I need for this session? Refer to the following sections in your textbooks: Click on links below to download online resources
on this topic/s:
 OXFORD SUCCESSFUL TOURISM 11: Page 44
 FOCUS TOURISM GRADE 11: Page 35 WCED – e – Portal
 TOP CLASS TOURISM GRADE 11: Page 65 https://wcedeportal.co.za/lessons/fet-phase
 VIA AFRIKA TOURISM GRADE 11: Page 40 VIA AFRIKA TOURISM STUDY GUIDE GRADE 11: page 13
https://viaafrika.com/wp-content/uploads/2020/04/Gr11-
Tourism-SG_LR.pdf
INTRODUCTION Grade 10
What should I already know? Gr 10 Tourism sectors: Different modes of transport (CAPS Ref p 13)

CONTENT CONCEPTS DEFINITION

Terminology / Concepts Coaches: Schedule:
Trains designed to carry passengers. Timetable indicating days, date and direction of
travel, departure and arrival times and fares.

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Coupé Dining car:
A compartment where two passengers is A car that serves meals in the manner of a full
accommodated. service sit down restaurant.

Lounge: Compartment:
A section on a train for hosting various social functions. A partitioned section or separate room within a
larger enclosed area.

Economy class: Tourist class:

The cheapest class of accommodation on trains, planes, Usually more expensive than economy class
or cruise ships. accommodation

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 Commuter trains (Metrorail) Commuter train: Tourist train:
VS A passenger rail transport service between a city centre A long-distance passenger rail service transporting
Tourists’ trains (Shosholoza Meyl) and outer suburbs, e.g., Metrorail. tourists across the country, e.g., Shosholoza Meyl

Luxury tourist trains

South Africa has some of the finest luxury trains.

Blue Train
This unique moving five-star hotel takes its
passengers through the breath-taking countryside
of South Africa. The Blue Train operates on two
routes: Pretoria – Cape Town and Pretoria –
Hoedspruit. The Blue Train takes you from Cape
Town to Pretoria in 27 hours and has been known
for its excellent hospitality since 1946.

Rovos Rail
Another five-star luxury train. The main routes of Rovos Rail, which is
often referred to as the most luxurious train in the world, are Cape
Town – Dar Es Salaam, Pretoria - Swakopmund, Pretoria – Cape
Town, Pretoria – Durban and Pretoria – Victoria Falls. The journey from
Pretoria to Cape Town takes 2 nights/50 hours and includes a visit to
the Diamond Mine Museum.

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Shongololo Express

Aimed at travellers who want to experience a train safari.

The Shongololo Express provides a special touring
experience for visitors to Southern Africa. The journeys
of between 12 to 15 days’ traverse South Africa,
eSwatini, Namibia, Zimbabwe and Mozambique with a
variety of off-train excursions. Accommodating 72 guests
in two categories of comfortable en-suite cabins.

Premier Classe

Shosholoza Meyl Premier Class deluxe trains travel

the route Johannesburg » CapeTown » Durban »
JHB on a weekly schedule. Included in the fare is all
amenities, air-conditioned coaches, breakfast, lunch.
The train offers 3 types of suites: Royal Suites,
Deluxe Suites and Pullman Suites and dinner.

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Please complete the following assessment after your educator has explained the Shosholoza Meyl train schedule below? (Top Class)

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