SOFFIT INFRASTRUCTURE SERVICES (P) LTD.

Resource Requirement Form

Department: MS-IMS Area: Onsite Location: Elamakkara Cochin (soffit

Office)

Job Title: Network Access Control (NAC)

Engineer
Travel Required: Very rare.

We are seeking a Network Access Control (NAC) Engineer to join our team. The NAC Engineer will be
responsible for designing, implementing, and maintaining network access control solutions to ensure the
security and integrity of network infrastructure. The ideal candidate will have a strong background in
network security, experience with NAC technologies, and a proactive approach to identifying and
mitigating security risks.
Main Responsibilities:
• Design and implement network access control solutions to enforce security policies and control
access.
• Configure and manage NAC appliances, including Aruba ClearPass.
• Develop and maintain network access control policies, rules, and configurations to align with
security requirements and compliance standards.
• Collaborate with cross-functional teams, including network engineers, system administrators,
and security analysts, to integrate NAC solutions into our network environment.
• Conduct regular assessments and audits of network access controls to identify vulnerabilities,
compliance gaps, and areas for improvement.
• Monitor NAC logs and alerts to detect and respond to security incidents, unauthorized access
attempts, and policy violations.
• Provide technical support and troubleshooting assistance for NAC-related issues, including
connectivity problems, authentication failures, and policy misconfigurations.
• Stay up-to-date on emerging threats, vulnerabilities, and industry best practices related to
network access control and security technologies.
• Participate in security awareness training and knowledge sharing activities to educate
stakeholders about the importance of network access control and security best practices.
• Document NAC configurations, procedures, and incident response plans to ensure knowledge
transfer and continuity of operations.

Reporting To: Service Delivery Manager Commencement Date: 01-05-2024

Main Responsibilities

Key Result Areas * Key Performance Indicators Accountability & Reporting Method
1 Handling service • Registering and updating of all tickets in • Update ticket and worklog in
requests and the Service Desk tool. Helpdesk Tool
incidents • Fulfilling of incidents and service • Update request status to
requests. customers.
• Completing tickets within SLA. • Update escalations to Service
Delivery Manager (SDM).
 • Technical knowledge - hands-on
experience with NAC solutions such as
Aruba Clear Pass.
• Ensure quality in services provided.

2 Routine tasks fulfilling • Complete tasks as per schedules. • Update ticket and worklog in
Update and maintain schedules. Helpdesk Tool.
• Update documents.
3 Maintain IT inventory • Update and maintain the inventory list. • Update in Helpdesk Tool / Assets
& configurations • Update and maintain the configuration Management Tools
documents • Report to customer.
• Maintain warranty and subscription
details.
• Notify stake holders about renewals
beforehand.
4 Process adherence • Follow customer and Soffit defined • Follow proper attendance and
policies and procedures. leave reporting processes.
• Follow HR policies and process
• Customer Satisfaction
•
5 Customer satisfaction • Professional Ethics • Customer feedback form.
• Adhere to timelines and punctuality • Attendance.
• Workplace behaviour
Competencies Required:
Qualification: Competence: Skills: Personality Traits:
• Graduate or above • Confidentiality • Hands-on experience with NAC • Committed &
• 4+ years of total • Work Ethics solutions such Aruba ClearPass, Professional
experience or similar products. • Courteous
• 2+ Years • Strong understanding of • Team Player
experience in NAC network protocols, • Communication skill
• CompTIA A+, authentication mechanisms,
N+(Optional) and security technologies (e.g.,
• CCNA Certification 802.1X, RADIUS, LDAP,
(Optional) SSL/TLS).
• Aruba Certified • Proficiency in network
ClearPass or similar troubleshooting tools and
(Optional) techniques for analyzing packet
captures, logs, and network
traffic.
• Excellent communication skills
with the ability to convey
technical concepts to non-
technical audiences and
collaborate effectively with
team members.
• Proven analytical and problem-
solving abilities with a
proactive approach to
identifying and mitigating
security risks.
• Experience with network
infrastructure devices, including
routers, switches, firewalls, and
wireless access points.
Prepared By: Arun R Approved By: Date: 15 September 2024 Revision No.: 1.0
Sukanya S
• You may wish to categorise the Key Result Areas in the following broad categories:
a. Financial (Budget Achievement, Cost Savings) c. Market (Customer) Related
b. Process (Operations, Productivity) Related d. Learning & Growth (Development of systems, colleagues).