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A - Complaint Letter

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9 views2 pages

A - Complaint Letter

.

Uploaded by

umesharsus
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Complaint Letter

Poor Restaurant Service


Kerkstraat 11
Westville
3650
14 Oktober 2024
Die Bestuurder
Nandos
Posbus 4590
Westville
6590
Geagte Meneer/Mevrou
KLAGTE OOR ONBEVREDIGEND DIENS
'n Onlangse besoek aan u restaurant, Nandos, het my teleurgesteld gelaat oor die swak dienste
wat gelewer is.
My vrou en ek is gereelde kliënte by u restaurant. Ons het nog altyd uitstekende diens ervaar;
egter, die nuwe personeel is baie onervare. By ons aankoms was daar niemand teenwoordig
om ons te help om 'n sitplek te kry nie, en al die tafels was nie behoorlik skoongemaak nie.
Verder het die kelnerin wat ons bestelling geneem het, geen kennis van die spyskaart gehad nie
en kon nie enige van ons vrae daaroor beantwoord nie. Ons moes drie mense nader om een
eenvoudige vraag oor die spyskaart te beantwoord. Die diens was stadig en ons het vir 'n baie
lang tyd gewag vir ons kos.
As 'n gereelde kliënt van u restaurant wil ek voorstel dat u voldoende opleiding aan u
werknemers verskaf sodat hulle weer die uitstekende diens kan lewer wat hierdie restaurant
voorheen gehad het.
Die uwe
Harshil Bhagwandhin
A recent visit to your restaurant, Nandos, has left me disappointed with the poor services
provided.
My wife and I are regular customers at your restaurant. We have always experienced excellent
services; however, the new staff are very inexperienced. Upon arrival there was no one present
to provide us with assistance to find a seat and all tables were not cleaned properly.
Furthermore, the waitress who took our order had no idea of the menu and could not answer
any of our questions regarding it. We had been through 3 people to answer one simple
question about the menu. Services were slow and we had waited for an extremely long time for
our food.
As a regular customer of your restaurant I would like to suggest that you provide adequate
training to your employees so that they can they provide the excellent service that this
restaurant used to have

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