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Premium Template

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index

1. Introduction 5

1.1. About the BackOffice Program 5

1.2. Warranty 6

1.3. Clarification of terms 7

1.4. About the manual 8

1.4.1. Buttons and menus 8

2. Daily management of the Cashguard System 9

2.1. S8 coin recycler 9

2.2. Ticket management 10

23. Increased level of change 12

2.4. Change control 12

2.5. Change optimization 13

2.6. Check the amount of coins/bills 15

2.7. Empty 16

2.8. Box emptying 16

2.8.1. 5-mouth recycler emptying 17

2.8.2 .Emptying the last accounted box 17

2.8.3. Emptying several/all boxes 18

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^Error codes Cashguard System 20

3.1 ■ Codes and measures to be adopted Cashguard System 20

4. Cleaning and maintenance 24

4.1. Cleaning the validator 26

4.2. Coin Channel Cleaning 27

4.3. Cleaning the drawers 27

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1. Introduction

This manual has been designed for all those who operate with the
CashGuard Intelligent Cash Management System using the
BackOffice, model S8.

A full PDF version of the Manual is available in BackOffice, under the

Help menu.

1.1 About the BackOffice program

CashGuard is a comprehensive and easy-to-use cash management

system.

• Offers total control of cash flow.

• Considerably reduces cash differences because the risk of making

errors is minimized in an often stressful environment.

•Simplifies the alternation of employees in the processes of

change.

• Speeds up customer traffic: 6 more customers per hour in supermarkets

markets at peak times.

• Allows you to save a lot of time in cash accounting

without employee intervention because the box is always
square.
• Generates a safe and highly effective anti-theft environment.

CashGuard is integrated into the existing collection system

management program, replacing the traditional cash register.
CashGuard records the cash entered and returns the correct
change.

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The BackOffice is responsible for all management tasks, periodic

maintenance and user management, which, together with the
CashGuard protection system, contributes to a cash handling
device of extraordinary security, in a work environment. calmer
and safer for staff.

The product is certified by the Swedish Anti-Theft Protection

Association (SSF), which guarantees the level of security of the
System.

The COIN FEEDER A8 vending recycler model has had the CE mark
since 10/27/2009 and the following certifications:

• Carta WEEE 17/06/2010. • Carta RoHS 04/06/2010. •

CashGuaRD Premium Verification 518423 CE EN60950-
1: 2006-
05-15. • CE Declaration of
Conformity.

CashGuard should not be subjected to any type of violence or sudden

impact/movement.

1.2
Warranty
The CashGuard Systems warranty is complete for the first year on
parts and operation.

Establishment staff must be responsible for cleaning and

maintaining the CashGuard System. The periodicity of cleaning the
CashGuard System will be determined by the type of work
environment where it is located. The way to carry out cleaning
tasks and their period are reflected in chapter 4.

Configuration parameters not described in this document but

included in BackOffice should not be modified and have been
adjusted to an optimal value in terms of performance. If, despite
this, these parameters are modified, CashGuard is exempt from
all responsibility for possible lower performance of the
equipment.

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1.3 Clarification of terms

Terms
1. Back Office CashGuard System Software installed on a PC.

2. Insertion tray Board/table located on the front of the bill

recycler to facilitate the introduction and
delivery of bills.
3. Communication HUB Connection unit between the CashGuard System,
BackOffice and the collection program terminal.

4. Drain drawer The emptying drawer is used to empty banknotes.

5. Coin container Container where the change coins from the coin
recycler are dispensed to the customer.

6. Bill Recycler The CashGuard banknote recycler is used for the

introduction, acceptance and return of banknotes.

7. Coin Recycler The coin recycler is used for introducing,

accepting and returning coins.
8. Warning levels Parameters indicating cash levels.

9. Bill box Bill recycler module/unit that handles one or

two bill values.
10. Coin recycler hopper that stores and
Hooper dispenses them.
11. Power supply Unit electrical power system.

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1.4 About the manual

1.4.1 Buttons and menus

In BackOffice you can choose to use quick icons to access different

functions. In the instructions, the icons are displayed at the top left
of the screen.

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2. Daily management of the

CashGuard System

2.1 S8 Coin Recycler

The CashGuard System includes a coin recycler, where

coins are introduced, stored and dispensed in the form
of change to the customer.

The coin recycler can be aimed at the customer who, at the

time of payment, inserts the coins on his own into the upper
slot, and thus obtains the coin change. Another form of
management is carried out in the recycler oriented towards the
clerk, in this way, CashGuard reduces the risk of nickel allergy
among staff.

• The coin recycler is capable of handling up to eight coin values ​of

the same currency.

• The coin recycler includes a hopper (coin hopper) for each

denomination, which is responsible for dispensing the correct
number of coins into the container. Depending on the
denomination, it has a capacity of between 200 and 400 coins
per hopper.

• The coin recycler integrates a display that, among other

possibilities, informs about the amount entered. If necessary,
information about the number of coins in it can also be obtained
by carrying out an inventory.

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2.2 Ticket
management
The CashGuard System includes a bill recycler, operated by the
employee, which inserts the bills received from the customer into the
various mouths. If necessary, change in banknotes will be dispensed.
The bill recycler contains a set of bill boxes, which, in turn, manage
one or two values, depending on the model.

• CashGuard's bill recycler is available with

four and five bill openings, which can be combined up to a
maximum of seven boxes. A maximum of 200 bills can be
stored inside each drawer.

• CashGuard is capable of handling up to 14 denominations of banknotes

of the same currency, being able to accept two denominations per box.

• CashGuard recognizes the value of the banknotes, having the

possibility of choosing total validation boxes (according to ECB
standards) or intermediate validation boxes, with the possibility of
mixing, in the same banknote recycler, total validation boxes with
intermediate validation.

• Emptying the bill recycler is done with the help of the emptying
drawer.

Active emptying drawer

• CashGuard integrates a delay function at the time of

emptying to increase operational safety.

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Change/cancel payment

The CashGuard System includes the Change and Cancel buttons on a

separate button panel.

• The Change button (a green ring) is used when clearing CashGuard

or when you want to change an entered sum.

• The Cancel button (a red cross) is used to cancel the entered sum.

• Both buttons are used at the same time for the RESET function.
do of the System).

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2.3 Increase in the level of

change
This function is used when you want to increase the level of change
of bills and/or coins. To increase the coin exchange level see Quick
Coin Replenishment:

1. Enter the bills you want to exchange, which can be the same or
different denominations.

2. Press the Change button on the keypad. The most appropriate

change with the highest possible value will be dispensed.

2.4 Change control

A controlled exchange means that you can exchange a bill or coin and
determine in what value you receive the change:

1. Enter the bill or coin you want to exchange. You can only carry
out the controlled exchange of one bill or coin at a time.

2. Next insert the reference coin or bill (the value in which you want
the change).

3. Press the Change button, the change will be dispensed.

Example: Enter a 20 euro bill and then a 1 euro coin. Pressing the
Change button will dispense 21 1 euro coins.

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2.5 Change optimization

In a traditional cash register, the clerk has to try to manually

balance the different values ​contained in the cash register. The flow
of values ​can vary greatly, but no value can be exhausted.

CashGuard offers the unique possibility of automatically keeping

exchange rates balanced. This function is called Adapt change to
low level, which in simplicity means that the change is dispensed
in the most abundant values.

When a value approaches the upper or lower warning limit, the

change values ​are automatically adjusted to compensate for the
corresponding excess or deficit.

The following illustration shows how the levels are adapted to each
value.
Default warning limits

Cant.2€

400
/
200
180
160
140 Higher warning level

120
100
Upon reaching the yellow
80 zone level, the delivery of

60 change is optimized

40
20 Lower warning level
0

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Example:

A customer buys a product for €1.10 and hands over a €5 bill. The
change (€3.90) can be distributed as follows:

Normal case (balance of all values). 1 x2€

A. 1x1 € 1x0,50€ 4x0,10€

€1 coins near the upper limit. 3x1 €

B. 1x0,50€ 4x0,10€

€2 and €0.50 coins near the lower limit. 3x1

C. 9x0,10€
€
D. €2 coins near the lower limit and
€0.10 coins near the upper limit. 3x1 € 9x0,10€

An optimized change is calculated in several dimensions and is

dispensed from the stocks of the different values. The priority order
of the values ​is estimated based on the warning levels configured.

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2.6 Check the amount of coins/bills

BackOffice allows you to easily check the number of bills and coins
contained in a box. Here you can check the specific number of bills
and coins for each denomination and in each CashGuard box.

There are three ways to find out the change level of a box:

A. Double-click the POS icon whose change level you want to check.

B. Right-click the POS icon whose change level you want to

check. Select View levels.

C. Click on Window and choose the point of sale whose cash

level you want to verify.

26

In

12

14

11

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A bar will be displayed for each value, indicating its content within
the CashGuard System. The amount in figures on the right will only
appear if you have registered.

Green The level of change is within the established warning

limits with a sufficient margin.

Yellow The level of change begins to approach the defined warning

limits.

Red The level of change has exceeded or does not reach the
established warning levels. A warning will also be shown to the
clerk at the point of sale.

27 Empty

The CashGuard System integrates an emptying drawer from which

banknotes are transferred from the bill recycler to the emptying drawer.

This operation is carried out through BackOffice, within the menu

Accounting. You can choose to empty the boxes one at a time or all at
once.

Active emptying drawer

2.8 Emptying the box

1. First you must detach the insertion tray and then fit the emptying
drawer.

2. To activate emptying you must press the Change button button.

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2.8.1 Emptying 5-mouth recycler (5c)

The 5-mouth banknote recyclers are emptied in two steps. First, the
emptying drawer is inserted into the first four openings (those with
the lowest value), then the emptying drawer is inserted into the
opening with the highest value.

At the beginning of the emptying process, a message is shown on

the customer display at the time of moving the emptying box, to
also empty the most valuable box to finish the process.

2.8.2 Emptying the last accounted box

This function is used to empty a cash register that you have

previously posted with the Post Cash option. You can only perform a
dump of the last accounting.

1. Check that the charging program must be closed before starting

the emptying. A red light is displayed next to all BlackOffice boxes.

2. Click on Accounting/Empty last posted.

3. Select a box.

If applicable, the delay time will start counting down.

4. Go to the point of sale with the emptying drawer.

5. Detach the insertion tray. Then insert the emptying drawer into the
bill recycler.
6. Press the Change button (0) on the external keypad.

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When appears —— CLOSED —— Vac. in progress on the coin

recycler display means that the CashGuard box has been closed,
the countdown has expired and the CashGuard box is ready to be
emptied.

7. The bills come out of the bill recycler and the coins come out
of the coin recycler. If an error occurs during emptying, an error
signal will be notified on the display.

8. Once emptying is complete, remove the emptying drawer from the

bill recycler.

The emptying will be completed when the text - - DONE - - CLOSED

- appears on the display. Additionally, a signal will be heard.

An emptying report will automatically print to the Management

System printer.

2.8.3 Emptying several/all boxes

If you want to empty several or all of the boxes you can use the function
Empty with empty list. This will allow the CashGuard change boxes
included in the selected emptying list to be emptied of cash.

1. Check that the charging program is closed before starting the

emptying. A red light is displayed in front of each checkout in
BackOffiice.

2. Click Accounting/Emptying with emptying list.

If applicable, the delay count will start.

3. Select a dump list by opening it.

4. Press OK. If applicable, the waiting time will count down.

If any of the checkouts have not recorded any sales, BackOffice will
automatically skip it and move on to the next one.

5. Move the emptying drawer to the box to be emptied.

6. Detach insertion tray and attach to emptying drawer on

CashGuard bill recycler

7. Press the Change button on the keypad.

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When - - CLOSED - - appears on the coin display it means that the

CashGuard box has been closed. When appears - - CLOSED - - Vac.
in progress, the countdown has expired and the CashGuard box is
ready to be emptied.

The bills come out of the bill recycler and the coins come out of the
coin recycler.

8. Once emptying is complete, remove the emptying box from the

bill recycler.

The emptying will be completed when the text -- DONE -- CLOSED

-- appears on the display.

The next box in the emptying list that has recorded sales will now be
opened for emptying.

9. Repeat steps 5-8 with the next box to be emptied.

Once emptying is complete, an emptying report will automatically be

printed for each box and a general one for all boxes.

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3. Error codes

This chapter details the error codes that the CashGuard System can
generate, their possible causes and the measures that must be
taken to solve the problems. Please note the software version used.

If an error code occurs in a bill box, the light in that box will flash
red/green. If the fault is not corrected with the methods described
below:

3.1 Codes and measures to adopt

Code Cause Measure to be adopted

Incorrect EPROM • Contact with the SAT.

1 memory on CPU

• Open the box and check if the transmission belt is damaged. • Carry
out the inventory of the box by activating the emptying of the value in

Motor blocked in issue in BackOffice. • Restart the

2 bill box CashGuard system. • Activate bill
replenishment with the help of BackOffice.
• If the fault persists, contact the SAT.
4 Failure of the bill and/or • Restart the CashGuard system. • If
coin acceptance counter the fault persists, contact the SAT.

5 Bill sensor covered when • Contact with the SAT.

bill insertion is rejected

• Check if there are any bills stuck. If so, remove it manually. • Carry out the
inventory of the box by activating the emptying of the value in

issue in BackOffice. • Restart the

6 Bill sensor failure
CashGuard system. • Activate bill
replenishment with the help of BackOffice.
• If the fault persists, contact the SAT.

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Code Cause Measure to be adopted

• Check if there are any bills stuck. If so, remove it.

Failure in bill length manually. • Reboot the

8 measurement CashGuard System. • If the fault
persists, contact the SAT
• Check that the drawer is empty. • Move the
Bill box incorrectly bill drawer to the correct place. • If the fault
9
placed persists, contact the SAT.

10 CashGuard closes when • Open CashGuard by unregistering and then registering

the cashier requests a the cashier. • If the fault persists, contact the SAT.
payment or issues a delivery
order
The coin changer is • Take a coin inventory. • If the fault
incorrectly ordered to persists, contact the SAT.
dispense more of a value
than it contains.

11-
19 Applicable up to version
70.17/80/17 and all
versions 5O.xx, 51 .xx，
60.xx，61 .xx. In case of
later version, see error
code 63

Jam in the bill delivery • Check the box and any other element that may prevent the
mechanism during delivery of bills • Carry out the inventory
CashGuard emptying.
11- (box 11 with highest
of the corresponding value. • If the fault
17 value, 12 with the next, repeats, contact the SAT.
etc.)

Jam during emptying —

(Cleaning) Only
displayed in log file

19 Jam during emptying —

(Extraction) Only displayed in
log file

Wrong size ticket (on • Before reconfiguring, always empty all bill drawers. Yeah
30 delivery) proves impossible, proceed with an emergency emptying.

36 Full cash box • Empty the drawer.

41-49 Error in the delivery of • Contact with the SAT.

bills (box 41 with the highest
value, 42 with the next one,
etc.)

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Code Cause Measure to be adopted

Coin carousel jam • Open the coin recycler and remove any that may be stuck.
50 Then place them in the respective hopper.

51 Exterior protection • Contact with the SAT.

disabled in CashGuard
Blue
52 The CashGuard system • Contact with the SAT.
has activated the coloring
unit
• Check the value that needs to be replaced. • If there are
60 Error in the change. coins despite indicating that it is empty, check if they are
Inability to dispense stuck. • Remove the coin in question and later take
change an inventory of the coins.
coins.
61 Communication • Restart the CashGuard system. • If
interrupted between the problem persists, contact the SAT.
CashGuard and BlackOffice
for p. e.g. an emptying
62 The maximum change • Contact your cashier to review delivery settings
delivery has been maximum change in BlackOffice.
exceeded
63 The contents of the coin • Take inventory of the coins. • If the
changer do not match. fault persists, contact the SAT.
Applicable up to version
70.18/ 80.18
No communication • Check that the gearbox is correctly engaged and intact.
64
with the dump box
• In BackOffice, go to Settings/ CashGuard Settings/
Features and check that Disable Shutter is checked. Next update
the CashGuard System.
• In BackOffice, go to Settings/ CashGuard Settings/ Settings and test
Active lid shutter that the Change parameter is set correctly. of bile, active. Next update
65
failure the CashGuard System.
• Start the CashGuard System. • If
the fault persists, contact the SAT.

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Code Cause Measure to be adopted

• In BackOffice, go to Settings/BackOffice Settings/

Functions and check that Active Empty is checked. Next,
update the CashGuard System.
Electric active lid • In BackOffice, go to Settings/ CashGuard Settings/
66 closure inoperative Configuration and check that the parameter is set correctly
Change of bile, active. Next, update the CashGuard
System. • Reboot the CashGuard System.
• If the fault persists, contact the SAT.

• Unplug the power cord, wait 5 seconds and plug it in again.

67 The emptying box does
not accept any bills due to a connect it. The dump box will unlock. • Remove the
failure in the shutter of said dump box and restart dumping through BackOffice. • If
box the fault persists, contact the SAT.
Replacing the • The emptying is interrupted and you must restart the
emptying box during operation.
the emptying process

69 More than five • The emptying is interrupted and you must restart the
operation.
attempts have been made
to connect the drain box

Abnormal value in the • Inventory the bill cassette or coin changer.

bill or coin counter. (81
81- highest value, 82
95 second highest value,
etc.)

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4. Cleaning and maintenance

Establishment staff must be responsible for cleaning and

maintaining the CashGuard System. This chapter specifies the
components to be cleaned, as well as how to do it and the
frequency of cleaning tasks.

CashGuard disclaims all warranty liability if instructions are not followed.

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Coin entry

Coin
container

Closing
hooks

and

and Detalle Hoppers

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41 Cleaning the validator

The validator should be cleaned once a month with isopropanol

applied to a piece of lint-free paper/rag.

Don't forget to turn off the power before handling the validator
(however, it must be activated when unlocking the coin recycler).

1 ■ Click on Accounting/Unlock currency recycler

das, and then select the box. You can also deregister and reregister
the box.

An asterisk will now flash on the coin recycler display.

2. Press the combination ▽ + A + OK.

The coin recycler will unlock and you can open it within ten seconds.

3. Unfold the coin recycler cover.

4. Remove the power cable from CashGuard.

5. Remove the two retaining screws.

6. Remove the plastic cover and separate the white plastic contacts.

7. Press the validator discard lever and insert the cleaning stick into
the slot. Rub to clean both sides of the slot. Do not deploy the loose
part of the validator.

8. Replace the pieces following the previous steps but in reverse

order.

9. Plug the CashGuard power cable back in and refresh the box.

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4.2 Cleaning coin channels

There are two coin channels at the top. These channels lead to the
coin hoppers at the bottom.

Dirt on coins can cause layers of deposit on the channels, which

increase friction and can cause coins to jam. Therefore, they
should be cleaned once a month with isopropanol applied to lint-
free paper/rag or with the swab provided in the Cleaning Kit.

1. Click on Accounting/Unlock currency exchanger

das, and then select the box. You can also deregister and
reregister the box.

An asterisk will now flash on the coin changer display.

2. Press the combination V + A + OK.

The coin changer will unlock and you can open it within 10 seconds.

3. Take out the coin boxes.

Clean by rubbing both coin channels with a piece of paper/rag

until dirt is removed. The easiest way to do this is by lifting up
a couple of coin hoppers to gain access.

5. Close the coin boxes.

4.3 Cleaning the drawers

It is advisable to periodically clean the entrance to the bill recycler

drawers because their dirt can accumulate deposit layers on the
entrance openings. Therefore, they should be cleaned once a month
with isopropanol applied to a piece of paper or with the swab
supplied with the Cleaning Kit.

For more complete cleanings, contact SAT Cashguard.

User Manual 2?

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StrongPoint
C/ Oro, 32 - Nave 8 (Pol.Ind.Sur), 28770 Colmenar Viejo, Madrid, Spain
+34 91847 50 39 - www.strongpoint.citi

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StrongPoint

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