A competent professional with 11.5 years of expertise in
Implementation of Finacle projects, Customization using Finacle scripting, Infrastructure support , finacle services and connect 24 support. Cisco Web Ex Trainer , Document Writing.
API customisation and Support,
Manual Testing and Automation testing using Karate
support and Customisation, Payment’s support, Finacle Integrator support and customisation. ISO8583.Batch jobs, EOD BOD process and debugging.Loan and TD, CASA, Teller Operations, Core Banking Functional support.
TECHNOLOGY ANALYST AVPSHIVALIK SMALL
FINANCE BANK, India | March 2022 – June 2023 1. Finacle scripting, customization and modifying existing core menu. 2. Technical documentation and Trainings. 3. Creation maintenance and execution of batch jobs and cron jobs. 4. Working on sql, PL/SQL function, procedures and packages. 5. Proficient in Finacle tables and CRM tables.
Support, Testing and customisation in connect 24 core
banking services and FI services Like UPI, IMPS, NEFT,RTGS, E-banking , Mobile Banking . Digital channels and Payment gateways.
1. End to End Handing of Finacle application production
issues with work ranging from incident analysis, Code fix, UAT Testing, UAT Test planning (Scope, duration), UAT support for user, Source promotion to production. 2. Follow Production Support Processes and giving input to strengthen time to time 3. Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment 4. Own communication for Incidents (SLA breaches, Application Major Incidents) and responsible for communications with management 5. Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
Assignment history
Associate Professional Data Analyst
DXC TECHNOLOGY, India | 25th August 2020 To 21st
Feb 2022
Roles and Responsibilities:
CBS Support L2 Engineer, Handled connect 24 core banking services, Test Cases UPI, IMPS, NEFT,RTGS,MPASS, E-banking , Mobile Banking in UAT, MIS , Digital channels and Payment gateways. Report server and Production Backend support in Finacle 10x.Applications backend Testing. Finacle EOD/
BOD set up knowledge and Support. Deployment of
patches in the non-production environments.
Setting of parameters in production environment
for key modules like Deposits, Loans- Advances, Bills - Remittance, Clearing, Neft- Rtgs, Trade Finance- BG& Lc, Central Eod, Bod And Isolop Remote support and Data Center Day end activities.
CSIS – server services setup and testing. Enable 24/7
operations.
Ensure services to authorise the transaction while Offline
mode.
Application Tech. Support Engineer L2
TENJUMPS INDIA PVT LTD, India | 01st April 2020 To
24th August 2020
CBS Support L2 Engineer ,Handled connect 24 core
banking services, Test Cases UPI, IMPS, NEFT,RTGS,MPASS, E-banking , Mobile Banking in UAT, MIS , Digital channels and Payment gateways. Report server and Production Backend support in Finacle 10x.Applications backend Testing. Finacle EOD/BOD set up knowledge and Support. Deployment of patches in the non- production environments.
Setting of parameters in production environment
for key modules like Deposits, Loans- Advances, Bills - Remittance, Clearing, Neft- Rtgs, Trade Finance- BG& Lc, Central Eod, Bod And Isolop Remote support and Data Center Day end activities. CSIS – server services setup and testing. Enable 24/7 operations.
Ensure services to authorise the transaction while Offline
mode.
Application Tech. Support Engineer L2
SAGGEZZ INDIA LTD , India | | 01st November 2019 To till
31st March 2020
CBS Support L2 Engineer ,Handled connect 24 core
banking services, Test Cases UPI, IMPS, NEFT,RTGS,MPASS, E-banking , Mobile Banking in UAT, MIS , Digital channels and Payment gateways. Report server and Production Backend support in Finacle 10x.Applications backend Testing. Finacle EOD/BOD set up knowledge and Support. Deployment of patches in the non- production environments.
Setting of parameters in production environment
for key modules like Deposits, Loans- Advances, Bills - Remittance, Clearing, Neft- Rtgs, Trade Finance- BG& Lc, Central Eod, Bod And Isolop Remote support and Data Center Day end activities.
Administrator Application support
WIPRO , India | | 01-August-2016 To 22- Oct-2019
Providing Navigational support to Andhra Bank and
Central Bank of india RRB branches in following key areas : Opening & closing of various types of A/c’s i.e. SB/CA/CC/OD/ Deposit/Loans. Issue & cancellation of Demand Draft & Banker’s Cheque. Issue of Cheque book to customer, Transfer of Cheque book between a/c’s & Destroy of cheque book. Lodgment & Realization of Inland & Foreign bills. Deposit & Withdrawal from a/c by way of cash, cheque & transfer. Printing of pass book & statements. Inventory Movement between different locations. Working on various modules of Finacle Trade finance, locker maintenance, E-banking ,GBM , internet banking, Clearing Module
Application support executive
IMPACT INFOTECT , India | | 19th Feb 2015 to 30th July
2016
Identifying opportunities to deliver additional solutions
within the existing client base. Solving Queries related to Finacle Core Banking Application. Handling the hardware , network and application issues with client and vendor. Train bank employees on various module of Finacle 7x like Clearing Module, Loan Module and Signature Module. Handled tickets/tasks and application support to the Implementing team. Interaction with PMO team members, end users & other team members (consultants)
Application support executive
PERSONAL STAFFING SOLUTIONS LTD , India | | : 2 April
-2012 to 18 Feb-2015
Finacle first level troubleshooting.
Hardware network and Finacle application support. Finacle reports generation and reporting. K base creation for Finacle issues.
System Executive
ZENITH SOFTWARE LTD , India | | : 4 June 2010 to 10
September 2011
Provided training on TCS BANCS LINK and Finacle
operations to Bank employees at client site. Implementation of Server Set-ups on Branch Server located at Client Sites Resolved post migration issue. Involved in TCS BANCS LINK Level-1 support. Data Migration from legacy system to Core Banking, Running of Mock Cycle and movement of the same on to production instance Implementation of Server Set-ups on Branch Server located at Client Sites. Hand holding support; Roll out planning, Printer and Other Hardware set up at Branch level.