They’re you go!

I have successfully Has anything changed with your insurance

I am unable to answer any medical questions, but
rescheduled your appointment. This is going to since the last time you are in.
the office will be more than happy to answer any
be on the (day) of (month), (time) for (reason). Are you still covered under united Healthcare? questions you may have.

May I know if you have a referral to see an oral

If you will only be 10 minutes late, we will still be May I ask if there have been any changes in surgeon?
able to see you. If it is going to be later than that, your insurance since your last appointment
then we need to reschedule your appointment. here with us? I would be happy to schedule a conultation
appointment for you.

May I know who referred you to our office?

Alright! I have you scheduled for (time) on (day). And We have you down for (time) on
before you go, I just need to ask you a couple of questions. (day, date). Be sure to arrive 15
Okay? minutes early to complete initial Let me look into that for you and see what I can do
paperwork. You’ll need your valid ID to help you.
 Do you still live at … and insurance card with you.
 It looks like I don’t have your cell phone number or Please don’t worry about this in the meantime
email in our system yet. Can I get those from you (caller). I will get some answers and get back to you
real quick? as soon as possible.
I just need some time to review
some options for scheduling your
appointment. I’m just going to look
Just a recap, your (appointment/procedure I appreciate your interest in our practice,
at some dates right now.
name) is scheduled for (date) and (time) at though. Is there anything else I can help
(office). Would you like to write down their you with?
address?
Could you please confirm your best
phone number for the office to reach
you.
I’m not sure about (question/concern) and wouldn’t want
to give you inaccurate information. The office coordinator The doctor will be available between the timeslot of 3
would be the best person to answer that for you. p.m. and 6 p.m. What time should I schedule your
appointment for?

I’m sorry it’s taken longer than you anticipated to get your
We collect any unmet deductibles and copays I can check with one of our other
medical records. Just to clarify, when were you expecting
at the time of your visit. We will be able to offices to see if we can
them?
give you specific fees once the doctor accommodate you today, would
determines your situation and recommends you be willing to go to another
treatment. We look forward to seeing you office?
I'm sorry the doctor is not taking new then.
patients.

I will try to get you in as soon as possible, okay? We have you down for (time) on (day,
I will try to get you in as soon as Right now, I just need to check with the office if date). Be sure to arrive 15 minutes early
possible. The next available opening is they can squeeze you in today, but please to complete initial paperwork. You’ll
(insert a date and time convenient to understand that we do not have an open slot. need your valid ID and insurance card
the office). Are you available then? with you.

(caller), we currently have no earlier appointments,

I’m sorry that you’re in pain. Let me see but this sounds like it is very painful for you/sounds I just need some time to review
how soon the general dentist can see like this is a real concern for you, let me get this some options for scheduling your
you. We’ll do our best to get you in as information to the office and have them see how appointment. I’m just going to look
soon as possible. we can get you in as soon as possible. What is the at some dates right now.
best number to reach you, please?
Sure, I’d be more than happy to assist
If you’d like, we can schedule an
you with that. May I know what the I’ll go ahead and confirm your
initial appointment so the doctor can
appointment is for? upcoming appointment with us on
assess your needs and determine the
(date) and (time).
best treatment for you.

Would you like to reschedule the

(consult/exam and cleaning) that Great - we have you confirmed for
(date) at (time). Great! Let’s get you scheduled!
you missed on (date)?

We have one slot available for (date)

It was a pleasure talking with you at (time). Can we schedule you for
today, (caller). Is there anything else I that day and time?
The doctor's schedules are currently
booked out for several weeks. can help you with?

May I know what type of insurance All set! You are scheduled for
do you have? - Is that an HMO, PPO (date) and (time).
The next available appointment we or is that from the state?
have for a (cleaning and exam/consult)
is (date) at (time).
Great, we have you scheduled for
I'd be happy to check if we can work (date) at (time).
with your insurance. May I have your
name please?