Pairwork EnglforTour Pre
Pairwork EnglforTour Pre
File 1, unit 1, page 8 • The restaurant is part of a group but the other
thematic restaurants- an Italian and an Indian
1 France 3 China 5 Italy restaurant- are closed at the moment.
2 the USA 4 Spain 6 the UK • Remember to ask for the caller's details: name and
phone number.
Booking 2
File 2, unit 1, page 10 You would like to book 15 seats for the Australian
The Great USA Quiz answers: Open in Melbourne this January for some clients of
1 a Canada your company.
Or say the times as numbers. • 39 km in total; trekkers carry their own tents,
food, luggage, etc.
it's nine (a.m.lp.m.), nine fifteen, nine twenty, nine
thirty, nine thirty-five, nine forty-five, nine fifty-five, etc. • Inca Wonders: five days, moderate physical
difficulty, Level 2, small group
• 39 km in total; porters can carry tents, food and
File 4, unit 1, page 13 equipment if necessary
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STUDENT A STUDENT A
You are Bruno Rossi. Look at his profile again in 1 Phone the Edinburgh TIC to find out about bike hire
Exercise 2 on page 23 and read the information in the city. You want to hire bicycles for you and your
below. young family for a few hours on Monday or Tuesday.
1 You are a candidate for the job of Assistant Cruise Ask about prices and get the telephone number to
Director. Prepare for your interview. Think of some make the booking.
questions to ask the interviewer. 2 You work at the Edinburgh TIC. Look at this
Bruno Rossi information and answer Student B's questions.
STUDENT 8
File 7, unit 4, page 37 You are a guest at the Hotel Miami. Ask to check
out and query these items on your folio that you
STUDENT A received this morning.
You are a tour guide. Plan a one-day tour of your Name of guest: Mr Barry Smith
local area. Explain to a representative of UNESCO Total of nights: two nights at US $60 per night
why you think one of the historic buildings should Room type: standard single room
be a World Heritage site. Pre-paid: 50%
• Include five interesting facts about the area . Balance due: US $60 for one night, plus these
Invent them if necessary. items
• Tell an interesting anecdote about the history Room service - one herbal tea, one cheese
of a building, or the people who once lived/ sandwich (you are vegetarian)
worked there. Room fridge - no items taken (you are allergic to
• Explain why you think your chosen building nuts and don't drink juice)
should be a World Heritage site. Laundry- one shirt
• Be prepared to answer any questions during the Explain that you have lost your room key (it's
tour. probably in the pool). Your room number is 313.
When you have finished, swap roles and then You are a frequent business traveller and have
inform the class of your decision. enjoyed your stay at the hotel.
File 10, unit 3, page 29 File 12, unit 3, page 31
STUDENT B
Visitor Survey report
You work at the Edinburgh TIC. Look at the
We asked 600 visitors during the months of July and
information about bike hire and answer Student A's
August to complete this card to find out about their
questions.
level of satisfaction with the service and information
provided . The results (in percentages) are g iven here:
Bike Hire in Edinburgh Welcome by staff
Shop name: Pedal King Poor 5% Satisfactory 40% Good 50% Excellent 5%
Address: 84 Bridge Street, near Waverley train Knowledge of staff
station Poor 3% Satisfactory 22% Good 60% Excellent 15%
Opening times: six days a week (Tuesday-Sunday Speed of service
9 a.m. to 5 p.m.) Poor 0% Satisfactory 10% Good 70% Excellent 20%
Telephone: 0145 340 099
Leaflets and information
Adult and child b ikes for hire
Poor 20% Satisfactory 25% Good 50% Excellent 5%
Prices: Adult's bike half day £10, full day £15.
Shop and souvenirs on sale
Children's bike half day £6, full day £8.
Poor 35% Satisfactory 40% Good 25% Excellent 0%
Displays
2 Phone t he Edinburgh TIC to find out about Our
Poor 10% Satisfactory 35% Good 50% Excellent 5%
Dynamic Earth. Get the opening hours, and t icket
prices. You want to go on Monday. Comments and suggestions for improvement:
The results show that most visitors are happy with the
speed of the service but typical comments were 'The
File 11, unit 2, page 23 assistants were fast and knowledgeable but not very
friendly' and 'The assistant didn't say hello, goodbye
STUDENT B or smile during the conversation.'
You are the interviewer. You are going to interview Some visitors were surprised that there were leaflets
Bruno Rossi for the job of Assistant Cruise Director. in English and French but not in other languages,
Read Bruno's profile again in Exercise 2 on page 23 particularly Spanish. The shop received the worst
results for satisfaction. Customers said that there is
and prepare q uestions for the interview.
not a good variety of souvenirs and gifts, and most
2 N ow you are Julie Ouinn . Look at her profile again did not buy anything. Visitors also commented that
in Exercise 3 on page 23 and read the information the displays are mainly posters that are not very
below. interesting or interactive for children. They want more
Julie Quinn multimedia displays.
a Languages: You learnt some Japanese as part of your
degree. You can speak Spanish. File 13, unit 4, page 33
b You li ke being part of a team with th e other cruise
st aff- and all the beautiful destinations you can visit You are tour guides offering a two-hour tour in the
for free! area where you live or work/study. Prepare your
tour and include these points.
c You d isl ike it when the weather is very bad b ecause
you get seasick but the experienced staff tell you • Name and type of tour, e .g . walking/ bus tour,
that gets better with tim e. h istoric, cultural, gastronomic
d Your ideas for guest activities and entertainment: • Describe the p laces of interest. What is t he main
more activities fo r children and families. The market attraction?
is chang ing and m ore young families are choosing • Do you have specia list knowledge of the area? If
cruise ship holidays. Also, organize port excursions so, what?
especially for families, e.g . trips to zoos and theme
• Does the tour incl ude transport, a meal or
parks.
refreshments? If so, what and where?
• Price per person? Discounts?
Now work in groups. Present your tour to the
group. Persuade the visitors to go on your tour and
be prepared to answer any questions.
When you have finished, vote on the best tour in
your group. Why was it the most interesting?
File 14 unit 1 page 15
1 I
Student B: check-in 2
STUDENT B • You are a receptionist at the Victoria Hotel.
You are Mark. You would like to book a two-week • Confirm that the guest's reservation is a junior
package in Peru. Your budget is now US $4,500 for suite for seven nights.
two people. You would like to do and see as much • Breakfast is not included in the reservation.
as possible. The travel consultant phones you to • Try to sell the guest the hotel's buffet dinner.
confirm the booking. Ask about these details and There is a 15% discount on the buffet dinner this
week.
take notes so that you can check the total cost at
• The guest's room is on the fourteenth floor.
the end.
STUDENT A STUDENT B
You are the Event Manager at the Sella Centre, Ask and answer questions to complete the missing
a large hotel and conference centre. Phone the information.
Catering Manager about the catering for an event. • The Sahara Desert is the largest hot desert in the
The details are: world. it covers 11 countries and there are sand
• Client's name: Norton Travel Company dunes as high as 180 m .
• Date of the event: 13 February • The Red Sea Reef off the coasts of Egypt, Sudan and
Eritrea is 1,995 km long. There are more than 1,100
• Venue: the Picasso rooms
species of fish here.
• Number of guests: approx. 650 (to be confirmed)
• Mount Kilimanjaro in northern Tanzania is the
• Type of event: sit down highest mountain in Africa at 5,895 m . The second
• Time of day: lunchtime highest mountain, Mount Kenya, has three peaks
• Formal or informal: formal over 6_ m.
• Choice of serving pieces: plates, glassware and silver • The Serengeti plains are located in north Tanzania
cut lery and southwest Kenya. Some 7_ larger m am m al
species, including wildebeest, zebras and buffalo,
• Special requests: vegetarian meals (numbers to be
and about 8_ bird species are found here.
confirmed)
• Aldabra Atoll, a coral island in the shape of a ring in
• Price per head?
the Indian Ocean, is 9 _ km long and 10_ km wide .
STUDENT B STUDENT A
Ask and answer questions about London Heathrow You are Tracy from Cleaning on Wheels. Look at
airport to complete the table. your information and prepare what you will say.
STUDENTS ~ STUDENT B
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/ ~ ; , ; ............... 1 You are the manager of a resort in Antalya on the
RockHeavyFest ~elodv Tours Mediterranean coast of Turkey. You offer a job to a
new sales rep who has no experience. Be prepared
Get ready for the rock and heavy metal festival,
to answer questions about the salary. You offer
near Vienna. Rock bands and goth fans from all
over Europe: Austria, Germany, Sweden, Poland,
1,100 TRY per month but you also provide free
accommodation, free uniforms, one free flight home
the Czech Republic, Croatia, Portugal, Spain and
Italy, etc. per year and a food allowance. Sales reps work six
Click here for line-up and videos. days a week and the working hours are usually about
Bring a tent. Bring your friends. Bring your bike 12 hours a day.
and leathers. We will rock you! 2 You are the manager of a health and wellness spa in
Prices (ticket only): €65 (one day), €150 (three the charming town of Gol Turkbuku on the Bodrum
days), €250 (five days) peninsular in Turkey. A British travel agent phones
Basic RHFest package: two tickets, five days + you about a corporate group booking. The agent
camping (for two: person tent plus car), €720 for has sent clients to your spa before. The spa is full in
two July and August but you can offer dates in June and
Deluxe RHFest package: two tickets, five days + September. The spa in Gol Turkbuku is very popular,
hostel for two (big rock breakfast incl.) near festival so prices have gone up ten percent this year. Your
ground, €850.
hotel chain has a sister wellness centre in Central
Anatolia that isn't on the coast but is more economic
(ten percent cheaper than Gol Turkbuku) and there
are still rooms available in August. Persuade the
File 34, unit 9, page 83
agent to book the spa in Anatolia.
STUDENT B
You are Dean from Clean & Sheen. Look at your
File 36, unit 9, page 77
information and prepare what you will say.
• You use the latest pressure washing method for STUDENT B
cleaning windows. You are a new housekeeper. Answer the EHK's
questions about what you have/haven't done. Use
• You use environmentally-safe products for
the ideas in the box and your own ideas for things
stainless steel surfaces.
that you have done. When you have finished, swap
• There are paint marks on furniture and carpets
roles and repeat the task.
but you use good quality solvents that are safe.
e.g. 8 : No, I haven't. But I've cleaned the
• At Clean & Sheen you have regular breaks- a
bathrooms on the fifth floor.
ten-minute break every two hours.
• You have been responsible for operations like air the rooms change the sheets
this one in other hotels in all six of New England's clean the bathrooms
states- you can offer to email some testimonials. count the chairs on the balconies
• Your estimated cost is $3,050 ($500 x five, eight- do the rooms on the sixth floor
hour shifts + $550 for materials). You think the replace the toiletries
clean-up will take at least five days. take out the rubbish
File 37, unit 9, page 81 File 39, unit 6, page 55
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STUDENT B STUDENT B
You are a guest at the Hotel Miami. Ask to check You are the Catering Manager at the Bella Centre,
out and query these items on your folio that you a large notel and conference centre. The Event
received this morning. Manager at the hotel phones you about the
catering for an event. The information you need is:
Name of guest: Mrs Brenda Smith • client's name • type of event
Room number: 413
• date of the event • time of day
Total of nights: four nights at US $100.00 per
night • venue • formal or informal
Room type: an executive suite • number of guests • choice of serving pieces
Pre-paid: 25% (disposable or glass and
Balance due: US $100.00 plus these items china)
Room fridge - one packet of nuts (no chocolate -
Offer to email the Event Manager some options for
you're on a diet)
the menu with the price per head.
Laundry- one dress (dry-cleaned)
Hair and beauty salon - one wash and style, one
manicure
Room service - one bottle of orange juice, two
chicken curry
You have receipts for the laundry service and
hairdresser's. You and your husband are frequent
travellers and have enjoyed your stay at the hotel
(it was your wedding anniversary).