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0% found this document useful (0 votes)
27 views10 pages

Pairwork EnglforTour Pre

Uploaded by

anakokirigaia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PAIItWOR_K FILES

File 1, unit 1, page 8 • The restaurant is part of a group but the other
thematic restaurants- an Italian and an Indian
1 France 3 China 5 Italy restaurant- are closed at the moment.
2 the USA 4 Spain 6 the UK • Remember to ask for the caller's details: name and
phone number.
Booking 2
File 2, unit 1, page 10 You would like to book 15 seats for the Australian
The Great USA Quiz answers: Open in Melbourne this January for some clients of
1 a Canada your company.

2 c $3,500 • Phone to reserve your seats and ask if there is a


discount for group bookings- it isn't possible to
3 b 16 nights
book more than seven tickets online.
4 c Times Square, New York
• Check the ticket prices- nothing too expensive-
5 c 37 million and if the booking fee is included.
6 The Grand Canyon in Arizona
• Be prepared to spell your name and give a credit
7 vacation- holiday, cab- taxi, elevator- lift, card number, your phone number and your email
restroom -toilet address.
8 a the fourth Thursday in November

File 5, unit 1, page 15


File 3, unit 1, page 12
STUDENT A
1 Dates You are a travel consultant at CSAM Travel. Mark
Use ordinal numbers, e.g. first, second, third, fourth, phones you to confirm his booking details. Ask
fifth, sixth for dates. about these details and take notes during your
In American English, say the month first, then the date. conversation so that you can give him the total cost
at the end.
10/12120 = October twelfth 2020
12110120 = December tenth 2020 1 Mark's travel dates.
In British English, say the date first, then the month. 2 The following are included in the price of the
12110120 = the twelfth of October 2020 packages:
10112120 = the tenth of December 2020 • Aeromexico return flights, departing from Mexico
In writing, it isn't necessary to write the ordinal number City, arriving in Lima or Cusco
but it can make dates clearer. • internal flights to the Amazon for jungle tours
26 January 2020 ..j 26th January 2020 ..j • English-speaking guides, all transfers, entrance
2 Times tickets, accommodation and meals (breakfast and
dinner)
Either use o'clock, (a) quarter, half with past and to.
3 The Inca Trail trekking tours are all with a guide:
it's eight o'clock, five past eight, (a) quarter past eight,
twenty past eight, half past eight, twenty to nine, (a) • Peru Special: three days, challenging physical
quarter to nine, etc. difficulty, Level 3, large group

Or say the times as numbers. • 39 km in total; trekkers carry their own tents,
food, luggage, etc.
it's nine (a.m.lp.m.), nine fifteen, nine twenty, nine
thirty, nine thirty-five, nine forty-five, nine fifty-five, etc. • Inca Wonders: five days, moderate physical
difficulty, Level 2, small group
• 39 km in total; porters can carry tents, food and
File 4, unit 1, page 13 equipment if necessary
............. ...................... .............................................................

STUDENT A 4 Optional tours are not included in the


package. Calculate the extra cost of these. No
Booking 1
accommodation is included in optional tours.
You are the head waiter at a top hotel restaurant in
Ottawa, Canada. Think of a name for the restaurant. 5 Confirm the type of package and the total cost of
any customized package.
• Answer the phone and take the details for a
booking. There are two sittings (8 p .m. and 10 p.m.).
File 6, unit 2, page 23 File 8, unit 3, page 29
.... ...... ... .......... .... .

STUDENT A STUDENT A
You are Bruno Rossi. Look at his profile again in 1 Phone the Edinburgh TIC to find out about bike hire
Exercise 2 on page 23 and read the information in the city. You want to hire bicycles for you and your
below. young family for a few hours on Monday or Tuesday.
1 You are a candidate for the job of Assistant Cruise Ask about prices and get the telephone number to
Director. Prepare for your interview. Think of some make the booking.
questions to ask the interviewer. 2 You work at the Edinburgh TIC. Look at this
Bruno Rossi information and answer Student B's questions.

a Languages: Italian, English and some Spanish. You


are studying French at the moment and want to Our Dynamic Earth
learn Chinese as it's an important new market for Our Dynamic Earth takes you on a journey
Mediterranean cruises. through our planet's past, present and future, with
b You like working with people and meeting and interactive exhibits and impressive technology,
helping guests of so many nationalities. You interact including a four-dimensional and three-dimensional
well with people from different cultures. experience.
Opening Times: 10 a.m. to 5.30 p.m.
c You dislike the food on the cruise ship . it's terrible.
Wednesday-Sunday (closed Monday and Tuesday)
If you become Assistant Cruise Director, you will
Last entry: one hour 30 minutes before closing
sometimes eat with the guests. Tickets
d Your ideas for guest activities and entertainment: Adult: £11.50
more live shows with dancers, musicians and singers. Child (3-15 yrs): £7.50
People prefer that to discos. Do regular guest Under three years: free
surveys to find out what people like and don't like Student/Senior: £9.75
about the entertainment. 10% discount if you purchase on line
2 Now you are the interviewer. Prepare to interview
the third candidate: Julie Ouinn. Look at her
profile again in Exercise 3 on page 23 and prepare
File 9, unit 9, page 81
questions for the interview. . .....................................
...... ......................... ..

STUDENT 8
File 7, unit 4, page 37 You are a guest at the Hotel Miami. Ask to check
out and query these items on your folio that you
STUDENT A received this morning.

You are a tour guide. Plan a one-day tour of your Name of guest: Mr Barry Smith
local area. Explain to a representative of UNESCO Total of nights: two nights at US $60 per night
why you think one of the historic buildings should Room type: standard single room
be a World Heritage site. Pre-paid: 50%
• Include five interesting facts about the area . Balance due: US $60 for one night, plus these
Invent them if necessary. items
• Tell an interesting anecdote about the history Room service - one herbal tea, one cheese
of a building, or the people who once lived/ sandwich (you are vegetarian)
worked there. Room fridge - no items taken (you are allergic to
• Explain why you think your chosen building nuts and don't drink juice)
should be a World Heritage site. Laundry- one shirt
• Be prepared to answer any questions during the Explain that you have lost your room key (it's
tour. probably in the pool). Your room number is 313.
When you have finished, swap roles and then You are a frequent business traveller and have
inform the class of your decision. enjoyed your stay at the hotel.
File 10, unit 3, page 29 File 12, unit 3, page 31
STUDENT B
Visitor Survey report
You work at the Edinburgh TIC. Look at the
We asked 600 visitors during the months of July and
information about bike hire and answer Student A's
August to complete this card to find out about their
questions.
level of satisfaction with the service and information
provided . The results (in percentages) are g iven here:
Bike Hire in Edinburgh Welcome by staff
Shop name: Pedal King Poor 5% Satisfactory 40% Good 50% Excellent 5%
Address: 84 Bridge Street, near Waverley train Knowledge of staff
station Poor 3% Satisfactory 22% Good 60% Excellent 15%
Opening times: six days a week (Tuesday-Sunday Speed of service
9 a.m. to 5 p.m.) Poor 0% Satisfactory 10% Good 70% Excellent 20%
Telephone: 0145 340 099
Leaflets and information
Adult and child b ikes for hire
Poor 20% Satisfactory 25% Good 50% Excellent 5%
Prices: Adult's bike half day £10, full day £15.
Shop and souvenirs on sale
Children's bike half day £6, full day £8.
Poor 35% Satisfactory 40% Good 25% Excellent 0%
Displays
2 Phone t he Edinburgh TIC to find out about Our
Poor 10% Satisfactory 35% Good 50% Excellent 5%
Dynamic Earth. Get the opening hours, and t icket
prices. You want to go on Monday. Comments and suggestions for improvement:
The results show that most visitors are happy with the
speed of the service but typical comments were 'The
File 11, unit 2, page 23 assistants were fast and knowledgeable but not very
friendly' and 'The assistant didn't say hello, goodbye
STUDENT B or smile during the conversation.'
You are the interviewer. You are going to interview Some visitors were surprised that there were leaflets
Bruno Rossi for the job of Assistant Cruise Director. in English and French but not in other languages,
Read Bruno's profile again in Exercise 2 on page 23 particularly Spanish. The shop received the worst
results for satisfaction. Customers said that there is
and prepare q uestions for the interview.
not a good variety of souvenirs and gifts, and most
2 N ow you are Julie Ouinn . Look at her profile again did not buy anything. Visitors also commented that
in Exercise 3 on page 23 and read the information the displays are mainly posters that are not very
below. interesting or interactive for children. They want more
Julie Quinn multimedia displays.
a Languages: You learnt some Japanese as part of your
degree. You can speak Spanish. File 13, unit 4, page 33
b You li ke being part of a team with th e other cruise
st aff- and all the beautiful destinations you can visit You are tour guides offering a two-hour tour in the
for free! area where you live or work/study. Prepare your
tour and include these points.
c You d isl ike it when the weather is very bad b ecause
you get seasick but the experienced staff tell you • Name and type of tour, e .g . walking/ bus tour,
that gets better with tim e. h istoric, cultural, gastronomic
d Your ideas for guest activities and entertainment: • Describe the p laces of interest. What is t he main
more activities fo r children and families. The market attraction?
is chang ing and m ore young families are choosing • Do you have specia list knowledge of the area? If
cruise ship holidays. Also, organize port excursions so, what?
especially for families, e.g . trips to zoos and theme
• Does the tour incl ude transport, a meal or
parks.
refreshments? If so, what and where?
• Price per person? Discounts?
Now work in groups. Present your tour to the
group. Persuade the visitors to go on your tour and
be prepared to answer any questions.
When you have finished, vote on the best tour in
your group. Why was it the most interesting?
File 14 unit 1 page 15
1 I

Student B: check-in 2
STUDENT B • You are a receptionist at the Victoria Hotel.
You are Mark. You would like to book a two-week • Confirm that the guest's reservation is a junior
package in Peru. Your budget is now US $4,500 for suite for seven nights.
two people. You would like to do and see as much • Breakfast is not included in the reservation.
as possible. The travel consultant phones you to • Try to sell the guest the hotel's buffet dinner.
confirm the booking. Ask about these details and There is a 15% discount on the buffet dinner this
week.
take notes so that you can check the total cost at
• The guest's room is on the fourteenth floor.
the end.

1 Confirm your travel dates: 16-30 August.


2 Ask if flights (from Mexico City), accommodation,
File 17 unit 5 page 45
I 1
transfers, guides, entrance tickets, tours and all
meals are included in the package. STUDENT A
3 Check details about the Inca Trail tour. How Situation 1
long is it? You and your sister are experienced
You are a receptionist at a five-star hotel. Some guest
at walking and you'd prefer to go with a smaller
rooms need renovating. lt is the hotel's policy to offer
group, and without a guide.
these rooms at 75% discount until the renovation work
4 You prefer to do sand-boarding for two days with begins. Listen to the guest and try to deal w ith their
one night in Huacachina. (Four hours is a long complaint.
trip from Lima .) Ask if this is possible.
Situation 2
5 Check the total cost of the package.
You are returning from your hol iday abroad. Your flight
arrives at 11 p.m. You have a reservation for tonight at a
File 15 unit 4 page 37
1 1
hotel near the airport beca use you don't want to drive
200 km to your home tonight. Your flight is diverted to
STUDENT B another airport because of a storm and you don't arrive
at your hotel until 4 a. m . You could not ring the hotel
You are a representative of UNESCO. You are about your late arrival because you were on the plane.
on a tour of your region for buildings that could You decide to complain to reception.
become World Heritage sites. Think of some
possible historic buildings.
• Listen to a tour guide's information about the
File 18 unit 6 page 53
1 1

area. You manage a fast food restaurant together. Decide


• Make a note of any interesting facts or
what type of fast food restaurant it is. Write a short
anecdotes about the place.
menu for your restaurant. Then change partners.
• Think of five or six questions to ask during the
Show your new partner your menu and roleplay
tour.
• Decide if you think it should be a World Heritage taking an order.
site. 1 Greet the customer.
When you have finished, swap roles and then
2 Show the customer your menu.
inform the class of your decision.
3 Ask the customer if she/he wants to eat in or take
away.
4 Take the customer's order.
File 16 unit 5 page 41
1 1
5 Ask if your customer wants extra items, e.g. extra
STUDENT B fillings, salads, drinks, cakes.
Roleplay the check-in situations with Student A. Use 6 Tell your customer the cost and give the customer
the check-in stages 1-7 in Exercise 2 on page 40. her/his change.
Swap roles and roleplay being the customer.
Student B: check-in 1
• You are a guest checking into the Petrovskaya
Hotel.
• Your name is Otabek Karimov.
• You reserved a single room for three nights.
• You have a heavy suitcase and need a porter to
help you.
File 19, unit 6, page 55 File 21, unit 7, page 63
........................................................

STUDENT A STUDENT B
You are the Event Manager at the Sella Centre, Ask and answer questions to complete the missing
a large hotel and conference centre. Phone the information.
Catering Manager about the catering for an event. • The Sahara Desert is the largest hot desert in the
The details are: world. it covers 11 countries and there are sand
• Client's name: Norton Travel Company dunes as high as 180 m .

• Date of the event: 13 February • The Red Sea Reef off the coasts of Egypt, Sudan and
Eritrea is 1,995 km long. There are more than 1,100
• Venue: the Picasso rooms
species of fish here.
• Number of guests: approx. 650 (to be confirmed)
• Mount Kilimanjaro in northern Tanzania is the
• Type of event: sit down highest mountain in Africa at 5,895 m . The second
• Time of day: lunchtime highest mountain, Mount Kenya, has three peaks
• Formal or informal: formal over 6_ m.

• Choice of serving pieces: plates, glassware and silver • The Serengeti plains are located in north Tanzania
cut lery and southwest Kenya. Some 7_ larger m am m al
species, including wildebeest, zebras and buffalo,
• Special requests: vegetarian meals (numbers to be
and about 8_ bird species are found here.
confirmed)
• Aldabra Atoll, a coral island in the shape of a ring in
• Price per head?
the Indian Ocean, is 9 _ km long and 10_ km wide .

File 20, unit 6, page 58 File 22, unit 8, page 68


STUDENT B
STUDENT A
Exchange information with Student A to complete
Ask and answer questions about London Heathrow
Katrina's sales data.
airport to complete the table.
e .g . What's the menu price of the Australian fillet
steak? 1 number of airlines 1
-
operating at Heathrow
*Menu item Cost Menu price Sold per 2 number of destinations 183 destinations in 90
week Heathrow serves countries
Australian $9.50 1
- 100
fillet steak
2
3 number of passengers on average 3_ per
T-bone steak - $24 60
arriving and departing day
Lamb ribs $10 $28.50 3
-
4 busiest terminal Terminal 5 with 26.3
Grilled $6 $23 4
- (passenger numbers) million passengers
chicken
breast per year
5 5 number of international 5
_ million per year
Katrina's $5 - 100
passengers
beef burger
Veggie 6
$20.50 15 6 total employment at 76,500 people
- Heathrow Airport
burger
(contains
nuts)

*All main courses are served with chips or baked


potatoes. Other vegetables can be ordered as side
dishes.
File 23, unit 8, page 73 File 26, unit 9, page 79
STUDENT B STUDENT A
1 You are a passenger at the check-in desk. Your 1 Ask Student B questions to complete the
suitcase is heavy because you bought a lot of clothes information about the Pera Palace Hotel.
and souvenirs on holiday, and you spent all your
e.g. When did the Pera Palace Hotel first open?
money. Now you're going home happy at the end of
a great holiday.
2 You are a flight attendant. The flight today is very full Pera Palace Hotel, Istanbul
and it was delayed by two hours, so passengers are Turkey's first Western hotel opened in 1_ _•
more demanding than usual. There were no special Designed in both Western and 2_ _ styles, its
meals ordered for passengers in your section of the refurbished suites today have antique furniture and
cabin. modern fittings including 3_ _ • Restoration took
4_ _ years and cost 5_ _ (US $32.5 m). The

hotel has elegant themed suites, such as the


File 24, unit 9, page 77 Agatha Christie suite and the Ataturk Museum
Room. Celebrity guests include Kemal Ataturk,
STUDENT A Ernest Hemingway, 6_ _, Alfred Hitchcock and
7
You are the EHK. Ask the new housekeeper about _ _ , who wrote Murder on the Orient Express in
8_ _ in 1934. Today you can still board the Venice
what he/she has or hasn't done. Use the ideas in
the box and some of your own. When you have Simplon 9 _ _ at Sirkeci station for the Istanbul-
finished, swap roles and repeat the task. Venice journey. This is made only once a year.

e.g. A: Have you aired the pillows in the


2 Read this information about the Peace Hotel and
presidential suite yet?
answer Student B's questions.
air the pillows
count the blankets in the wardrobes Peace Hotel, Shanghai
have a coffee break mop the floors
Opened: 1929 as the Cathay Hotel
put out clean towels remove any carpet stains Former owner: Victor Sassoon, lived on the 10th
take the dirty linen to the laundry floor
Style: guestrooms have Art Deco furniture with
modern fittings, e.g. plasma stereo lY, a
File 25, unit 5, page 45 bath-side LCD screen, Blu-Ray DVD player, Wi-Fi
and espresso machine
STUDENT B Additions: a presidential suite on the 1Oth floor, a
Situation 1 new extension with an indoor pool and spa
Restoration: three years (cost unknown)
You found a bargain offer on the internet for a
Celebrity guests: Charlie Chaplin, Noel Coward,
weekend in a famous five-star hotel at 75% discount who wrote Private Lives while staying at the hotel,
and booked it as an anniversary treat for your husband/ Ernest Hemingway, Muhammad Ali and Bill Clinton
wife. Unfortunately, when you get there you find the Special interest: the famous 'Nine Nations Suites';
room is small, dark and shabby. The view from the eight restaurants
window is a car park and there are tiles missing from
the bathroom wall. The breakfast buffet is not very
appetizing. You decide to complain to reception.
Situation 2
You are the receptionist in a hotel near the airport. lt
is 4 a.m. lt is your hotel's policy to cancel any room
bookings if guests do not ring before midnight to say
that they will be late. lt is clearly stated on your website
and on the confirmation, and guests do not receive
refunds in these circumstances. Any guests who arrive
late can pay for another room at the walk-in rate, which
is more expensive than booking in advance. Listen to
the guest and try to deal with their complaint.
File 27, unit 8, page 68 File 29, unit 9, page 83
..... ..........................................................................................................

STUDENT B STUDENT A
Ask and answer questions about London Heathrow You are Tracy from Cleaning on Wheels. Look at
airport to complete the table. your information and prepare what you will say.

1 number of airlines 86 • The hotel has many windows.


operating at Heathrow • Some areas have stainless steel surfaces that are
2
difficult to clean but you know of a good solution
2 number of - destinations in 90 -it's a secret recipe of your grandmother's!
destinations Heathrow countries
serves • There are paint marks on furniture and carpets
but you use a very effective acid solvent.
3 number of passengers on average 190,100 per
arriving and departing day • Two of your workers are sick. If the hotel wants
two teams, you need to find two employees at
4 busiest term inal Terminal 5 with 4-
short notice.
(passenger numbers) million passengers per
year • Your firm usually only works in New Hampshire.
Say you have worked at the hotel as an HK
5 number of 64.7 million
before and that you will supervise the cleaning.
internationa l
passengers • Your estimated cost is $2,220 ($384 x five, eight-
6
hour shifts + $300 for cleaning materials). You
6 total employment at _people
think the clean-up will take three days.
Heathrow Airport

File 30, unit 10, page 89


··· ·· ····· ······ ·· ·············· ··· ···· ······ ··· ··· ·· ...... .......... .
File 28, unit 9, page 81 STUDENT A
STUDENT A 1 You are a holiday rep. You have been offered a job
You work on front desk at the Hotel Miami. Look at a resort in Antalya on the Mediterranean coast
at the information for a guest's folio. Deal with the of Turkey. You don't have any experience. Ask your
guest's queries, address any complaints and correct new boss about the salary. Your friends tell you the
any errors. Offer the guest a special promotion if average pay is 1,100-1 ,400 TRY per month but there
they make an advanced booking at check-out. are possible benefits, such as free accommodation,
uniforms, flights home, food allowance and good
working hours. Try to negotiate the best possible
Name of guest: B. Smith salary and benefits package.
Room number: 413
2 You are a travel agent in the UK. You want to
Total of nights: four nights at US $100.00 per
night negotiate the price of a group of 12 (six business
Room type: an executive suite travellers with their partners) for five days in a
Pre-paid: 25% health and wellness spa in Gal Turkbuku . Your
Balance due: US $100.00 plus these items first preference is the f irst week of August but
Room fridge - one packet of nuts, one chocolate another week between June and September will be
bar acceptable if you can negotiate a good deal. The
Laundry- one dress (dry-cleaned) spa is on the Bodrum peninsular in Turkey. Phone
Room service - one bottle of orange juice, two the spa's manager. The manager has given you
chicken curry good discounts on corporate packages before. Your
You have receipts signed by Brenda Smith. There budget is €12,500- sarr ' as last year. Persuade the
is a $10.00 charge for lost room keys. Hair and manager to give you a a ;count.
beauty treatment is charged separately.
File 31, unit 9, page 79 File 32, unit 10, page 91
STUDENT B STUDENT B
1 Read this information about the Pera Palace Hotel Read the information below. Take turns with
and answer Student A's questions. Student A to ask to ask and answer questions to
find out more information about lsan.

Pera Palace Hotel, Istanbul


Opened: 1892 Tourism in Thailand
Style: Western (neo-classical and Art The weather: in the rainy season in Thailand the
Nouveau) and Oriental weather is cooler, accommodation is cheaper and
Suites: antique furniture and modern fittings, there are fewer tourists. lt's also an excellent time
e.g. electronic window blinds for river rafting. lsan is the least developed region
Additions: themed suites, e.g. the Agatha of Thailand, although it has the best value hotels.
Christie suite and the Ataturk
Museum Room painted in pink lsan region
Restoration: four years; cost £20 million (US $32.5
lsan is the least visited region in Thailand but it
m) has a rich cultural heritage, influenced by the Lao
Celebrity and Khmer cultures. The Khmers ruled here from
guests: Kemal Ataturk, Ernest Hemingway,
the 9th to 14th centuries. There are Khmer temple
Greta Garbo, Alfred Hitchcock and
ruins near Phimai and Buri ram.
Agatha Christie, who wrote her
famous novel in room 411 Prasat Hin Phimai: This historical site in Phimai
Special town is an important Buddhist temple complex,
interest: board the Venice Simplon Orient which was originally from the Khmer period.
Express at Sirkeci station for the The temple is built of sandstone and has been
Istanbul-Venice journey (only goes beautifully restored.
once a year) Surin: Surin is famous for its silk, its elephants and
its first ruler, Phraya Surin. Surin's big attraction is
2 Ask Student A questions to complete the the Elephant Round-up every November. Between
information about the Peace Hotel. 150 and 200 elephants are led into Surin by their
e.g. When did the Peace Hotel first open? mahouts (riders). There are shows and spectators
can take rides.
Phnom Rung: This temple, situated at the top of
Peace Hotel, Shanghai an extinct volcano in Buri ram, is a fine example
China's most famous hotel opened in 1_ _ as of Khmer architecture. You can see the rising
the Cathay Hotel. Its former owner was Sir sun through all 15 doors on the western side at
Victor Sassoon who lived on the 2 _ _ floor. The Songkran, when Thais celebrate their New Year
refurbished guestrooms have Art Deco furniture in April.
with modern fittings, e.g. plasma stereo 1Y, a
bath-side LCD screen, Blu-Ray 3_ _ and 4_ _ •
There is now a presidential suite on the 1Oth
floor and a new indoor 5_ _• Restoration took
6 7
_ _ years. Famous guests include _ _ , Noel

Coward, who wrote Private Lives while staying


at the hotel, Ernest Hemingway, Muhammad Ali
and 8_ _ • The famous 'Nine Nations Suites'
have been redesigned and there are a total of 9_ _
restaurants to choose from.
File 33, unit 4, page 39 File 35, unit 10, page 89
. .......... .. ..... .........., ....

STUDENTS ~ STUDENT B
....-----r-L7
/ ~ ; , ; ............... 1 You are the manager of a resort in Antalya on the
RockHeavyFest ~elodv Tours Mediterranean coast of Turkey. You offer a job to a
new sales rep who has no experience. Be prepared
Get ready for the rock and heavy metal festival,
to answer questions about the salary. You offer
near Vienna. Rock bands and goth fans from all
over Europe: Austria, Germany, Sweden, Poland,
1,100 TRY per month but you also provide free
accommodation, free uniforms, one free flight home
the Czech Republic, Croatia, Portugal, Spain and
Italy, etc. per year and a food allowance. Sales reps work six
Click here for line-up and videos. days a week and the working hours are usually about
Bring a tent. Bring your friends. Bring your bike 12 hours a day.
and leathers. We will rock you! 2 You are the manager of a health and wellness spa in
Prices (ticket only): €65 (one day), €150 (three the charming town of Gol Turkbuku on the Bodrum
days), €250 (five days) peninsular in Turkey. A British travel agent phones
Basic RHFest package: two tickets, five days + you about a corporate group booking. The agent
camping (for two: person tent plus car), €720 for has sent clients to your spa before. The spa is full in
two July and August but you can offer dates in June and
Deluxe RHFest package: two tickets, five days + September. The spa in Gol Turkbuku is very popular,
hostel for two (big rock breakfast incl.) near festival so prices have gone up ten percent this year. Your
ground, €850.
hotel chain has a sister wellness centre in Central
Anatolia that isn't on the coast but is more economic
(ten percent cheaper than Gol Turkbuku) and there
are still rooms available in August. Persuade the
File 34, unit 9, page 83
agent to book the spa in Anatolia.
STUDENT B
You are Dean from Clean & Sheen. Look at your
File 36, unit 9, page 77
information and prepare what you will say.
• You use the latest pressure washing method for STUDENT B
cleaning windows. You are a new housekeeper. Answer the EHK's
questions about what you have/haven't done. Use
• You use environmentally-safe products for
the ideas in the box and your own ideas for things
stainless steel surfaces.
that you have done. When you have finished, swap
• There are paint marks on furniture and carpets
roles and repeat the task.
but you use good quality solvents that are safe.
e.g. 8 : No, I haven't. But I've cleaned the
• At Clean & Sheen you have regular breaks- a
bathrooms on the fifth floor.
ten-minute break every two hours.
• You have been responsible for operations like air the rooms change the sheets
this one in other hotels in all six of New England's clean the bathrooms
states- you can offer to email some testimonials. count the chairs on the balconies
• Your estimated cost is $3,050 ($500 x five, eight- do the rooms on the sixth floor
hour shifts + $550 for materials). You think the replace the toiletries
clean-up will take at least five days. take out the rubbish
File 37, unit 9, page 81 File 39, unit 6, page 55
....... ······· ··········· ··························································
STUDENT B STUDENT B
You are a guest at the Hotel Miami. Ask to check You are the Catering Manager at the Bella Centre,
out and query these items on your folio that you a large notel and conference centre. The Event
received this morning. Manager at the hotel phones you about the
catering for an event. The information you need is:
Name of guest: Mrs Brenda Smith • client's name • type of event
Room number: 413
• date of the event • time of day
Total of nights: four nights at US $100.00 per
night • venue • formal or informal
Room type: an executive suite • number of guests • choice of serving pieces
Pre-paid: 25% (disposable or glass and
Balance due: US $100.00 plus these items china)
Room fridge - one packet of nuts (no chocolate -
Offer to email the Event Manager some options for
you're on a diet)
the menu with the price per head.
Laundry- one dress (dry-cleaned)
Hair and beauty salon - one wash and style, one
manicure
Room service - one bottle of orange juice, two
chicken curry
You have receipts for the laundry service and
hairdresser's. You and your husband are frequent
travellers and have enjoyed your stay at the hotel
(it was your wedding anniversary).

File 38, unit 1, page 13


STUDENT B
Booking 1
You are Charlie Sierra from a local travel agency.
You want to book a table for 15 people at a notel
restaurant in Ottawa, Canada.
• The hotel has various thematic restaurants- you
prefer the Indian restaurant because it has private
rooms.
• Phone and make a reservation for 9.00 p .m. for the
first Saturday of next month.
• Be prepared to spell your name and give your phone
number.
Booking 2
You work as a booking agent for Melbourne
Entertainment. Take a phone booking for the
Australian Open.
• Offer the caller a promotional offer- one free ticket
for every eight seats.
• Tickets are priced at A$25.00, A$39.00 or A$50.00
and the booking fee is included.
• Remember to ask for the caller's full name, as it
appears on the credit card, the credit card number, a
phone number and an email address.

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