11/6/24, 4:04 PM Customer Preferences Betw een Online Buying and Actual Buying

Customer Preferences Between

Online Buying and Actual
Buying

This survey is being conducted for the Grade 12-ABM English

for Academic and Professional Purposes (EAPP) subject's
Survey Report.
Rest assured that your responses will remain condential and will
be accessible only to the person who created this form. Your
privacy is important to us, and the data collected will not be
shared outside of this group.

Please answer the following questions HONESTLY.

* Indicates required question

1. GRADE LEVEL *

Mark only one oval.

Grade 11

Grade 12
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11/6/24, 4:04 PM Customer Preferences Betw een
Online Buying and Actual Buying

2. SECTION *

Mark only one oval.

FRANC

STERLING

DINAR

YEN

RUPIAH

3. Which shopping method do you prefer? *

Mark only one oval.

Online Buying Skip to question 4

Actual (In-Store Buying) Skip to question 10

ONLINE BUYING

If you prefer Online Buying, answer only the following questions (choose
only one or two from the options):
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11/6/24, 4:04 PM Customer Preferences Betw een
Online Buying and Actual Buying

4. What is the main reason you

prefer online buying? *
Check all that apply.

Convenience
Lower prices
Wider variety of products
Time-saving
Availability of customer reviews

Other:

5. How often do you shop online? *

Check all that apply.

Daily
Weekly
Monthly
Rarely
Never
When I have money to spend

Other:

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11/6/24, 4:04 PM Customer Preferences Betw een
Online Buying and Actual Buying

6. Which type of products do you

buy online most frequently? *
Check all that apply.

Electronics
Clothing and Accessories
Groceries
Home Goods
Books and Media
Skincare products

Other:

7. What influences your choice of an online store the most? *

Check all that apply.

Discounts and
Promotions
User-friendly
website/app
Customer reviews and
ratings
Fast delivery options
Secure payment
methods
Other:

8. How important is it for you to have flexible return *

online? policies when buying

Check all that apply.

Very Important
Important
Neutral
Not Important

Other:

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11/6/24, 4:04 PM Customer Preferences Betw een
Online Buying and Actual Buying

9. What payment method do you

prefer for online shopping? *
Check all that apply.

Cash on Delivery
Digital Wallets (PayPal, GCash, etc.) Buy
Now, Pay Later

Other:

ACTUAL (IN-STORE) BUYING

If you prefer Actual Buying, answer only the following questions

(choose only one or two from the options):

10. What is the main reason you prefer actual buying

*
Check all that apply.

Ability to see/try products before

purchasing
Immediate availability
Better customer service
Enjoyment of the shopping
experience
Lack of trust in online platforms

Other:

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11/6/24, 4:04 PM Customer Preferences
Betw een Online Buying
and Actual Buying

11. How often do you shop in

physical stores? *
Check all that apply.

Daily
Weekly
Monthly
Rarely
Never

Other:

12. Which type of products do you buy in physical stores most

frequently? *
Check all that apply.

Groceries
Clothing and Accessories
Furniture and Home Decor
Medicines and Health Products
Shoes
Make up

Other:

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11/6/24, 4:04 PM Customer Preferences
Betw een Online Buying
and Actual Buying

13. What influences your choice of a

physical store the most? *
Check all that apply.

Location and
accessibility
Product quality or Ability
to see/try
Store products
atmosphere
Customer service quality
Loyalty programs or
discounts
Shopping experience
Lack of trust in online
platforms
Other:

14. How important is the ability to physically inspect *

buying? products before

Check all that apply.

Very Important
Important
Neutral
Not Important

Other:

15. What payment method do you prefer for in-store shopping? *

Check all that apply.

Cash
Mobile Payment (Apple Pay,
Google Pay, etc.)
Digital Wallets

Other:

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11/6/24, 4:04 PM Customer Preferences Betw een Online Buying and Actual Buying

Thank you for taking the time to complete this form.

Your response is greatly appreciated.

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11/6/24, 4:04 PM Customer Preferences Betw een Online Buying and Actual Buying

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