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Maximo For Service Providers Use Case

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NAKUL KANAR
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9 views

Maximo For Service Providers Use Case

Uploaded by

NAKUL KANAR
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Maximo for Service Providers

As individuals or organizations that provide services to another party, service providers


rely heavily on documentation, software, and data collection to manage assets and
services for their customers as a business while maintaining a smooth billing system.
Service providers must efficiently deliver resources to multiple customers while
tracking asset usage and billing. Keeping track of everything in one platform is
what IBM Maximo does best.
IBM Maximo Application Suite empowers service providers to increase profitability by
automating notifications, assignments, and billing. Its primary goals are increasing
profitability and lowering the total cost of ownership.

IBM Maximo Manage


As an asset lifecycle management system, IBM Maximo Manage allows for efficient
and consistent management of asset operations and workflow processes while
integrating with existing applications within your company’s everyday work functions.
Maximo Manage bridges the gap between the asset lifecycle and
workflow/maintenance activities so that business managers and operational analysts
can understand all enterprise assets in one space.
• Asset management that results in extended lifespans for company equipment,
machines, and more
• Predictive maintenance to support scheduling work orders and service requests
based on incident, problem, asset, and location.
• Calculate prices for maintenance activities based on pricing rules within
customer agreements.
• Generation of billing transactions based on sales orders, service requests, and
work orders and integration with the service provider’s financial system.

IBM Maximo Health


Managing critical assets is key when you are a service provider. Your customers are
relying not only on performance capabilities but also on your organization’s
management of customer asset health and maintenance history.
With IBM Maximo Health, you can improve asset reliability by acting where it counts.
Custom configurations allow you to capture information on all assets and maintain
records of work order history, regularly scheduled maintenance, age, and potential
future disruptions.
• Make more informed decisions about customer asset operations based on
asset health scoring systems.
• Map assets and meter readings to keep track of asset health in real time.
• Customizable format to allow users to view asset health (i.e., sorting,
performance score, actions available, etc.)
• Condition indicators to maintain cost efficiency of assets and avoid failures and
downtime.

Other IBM MAS Features for Service Providers


IBM Maximo Assist
• Help technicians fix issues in field/remote locations to make it easy for them to
fix customer assets on the go.
• Search through historical asset data to recommend repair procedures and
troubleshooting tools to keep customer assets in top condition.
• Integration with work orders for improved historical tracing functions and AI
searching capabilities the next time a similar fix is needed.
• Maintain greater availability and reliability of critical assets with real-time expert
guidance availability.
Additional IBM MAS Benefits for Service Providers
• Lowering TCO by leveraging a single system to manage multiple customers.
• Improving service delivery efficiency with automatic notification and automatic
assignment
• Leveraging automation to reduce costs, such as automatically billing customers
for recurring fees and asset usage.
• Drive faster revenue with automatic billing cycles to customers for recurring
fees associated with their asset use.
• Reduced costs through increased efficiency in service delivery and availability
• Reduced costs with the capability to manage multiple customers in multiple
locations.

Regulations
• Growing requirement for full transparency of billing.
• Requirement for service provider to work with governmental bodies, such as
telecommunications service providers to work with the FCC (Federal
Communication Commission).

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