Financial Services Guide

Financial Services
Guide (Part A -
General Details) 7August 2023
Version 7.0
Important

We are required by law to give you

a Financial Services Guide (FSG), that
helps educate, protect and assist you
to make an informed decision about
the financial services we offer.

The financial services we refer to in

this FSG are offered by your advisor
as an authorised representative of
Oreana Financial Services Pty Ltd
ABN 91 607 515 122 AFSL 482234
(“Oreana”; “we”; “us”; “our”).
 Oreana Financial Financial Services Guide (Part A - General Details) P. 1

Oreana Financial Services –

Financial Services Guide (“FSG”)

This FSG is an important document. Not Independent

It is designed to assist you in deciding • If you implement our Insurance advice
whether to use any of the financial recommendations, we may receive a commission
payments directly from the Insurer.
services offered by us. This FSG is divided
into two parts and both parts must be • For some listed security transactions, such as hybrid
securities, we may receive remuneration and benefits
read together. Each part outlines the (stamping fees) from the product issuer.
following information. • Oreana Financial Services is a part of the
Oreana Group of companies, including Oreana
Portfolio Advisory Service (PAS). We may utilise
Part A - General Details the investment services of Oreana PAS, which
Provides information about: may include Managed Accounts.

• Oreana, their relationship with your Advisor Although we’re required to act in your best interests,
and other entities. receiving payments from product issuers means that
we aren’t independent.
• Other documents you may receive.
Who is responsible for the financial services we provide?
• Financial services and products we provide. Oreana Financial Services Pty Ltd ABN 91 607 515 122
is responsible for the financial services provided and
• Collecting your personal information
authorises the distribution of this FSG.
and providing instructions.

• What you can do if you are not satisfied We are the holder of an Australian Financial Services
with our services. Licence (AFSL), number 482234. You can contact us at
[email protected] or Level 17, 627 Chapel Street,
Part B - Representative Profile South Yarra, VIC 3141.
Provides information about:
Our associations and relationships
• Who your Advisor is and how they can Oreana Financial Services Pty Ltd is an Australian
be contacted. firm and part of the Oreana Group of companies

• Financial services and products your Advisor “Oreana Group”). The Oreana Group comprises of
is authorised to provide. divisions including Oreana Private Wealth and Oreana
Portfolio Advisory Service, a service your adviser may
• Fees or other costs your Advisor may charge. recommend. Oreana may receive a fee associated
with this service if recommended. We also advise on
• How your Advisor and any other relevant
and arrange the issue of financial products from a
parties are remunerated
range of financial product issuers outside of the Group.
Please read and understand the FSG in its entirety
If you ever have any questions, please contact us Oreana Financial Services Pty Ltd also offer financial
using the details set out in this FSG. planning advice through a network of high quality, self-
employed practices which have specialist expertise in
The following section outlines how Oreana, the a range of areas. Further details for these practices are
Licensee receives certain fees and commissions outlined in the practices’ Representative Profiles which
from product providers and manages other accompany this FSG.
relationships in the group.
How will we advise you?
These relationships restrict Oreana from being referred When you meet with us for financial advice, we
to as independent, impartial, or unbiased. However, will assess your current financial position, as well
the application of these points will vary across our as your future goals and objectives and provide
network as each practice operates in a different advice and recommendations which will consider
but transparent way. Please refer to your Advisor your personal circumstances.
Date: 7 August 2023 Representative Profile – Part B for more information.
 Oreana Financial Financial Services Guide (Part A - General Details) P. 2

The advice will come in the form of a written Financial services and products we provide
Statement of Advice (SoA), and will include: We can provide personal financial advice,
and transact on your behalf, in relation to
• Our understanding of your personal the following types of financial products:
circumstances and financial objectives;
• Securities
• The strategies and actions we recommend
and the basis for our recommendations; • Managed investment schemes

• The financial services and /or products being • Investment and funeral bonds
recommended, and the reasons why;
• Deposit products
• The fees and /or commissions that are paid
to us and our representatives; and • Government debentures, stocks or bonds

• Disclosures of any associations we have with • Personal and business risk insurance
any financial product issuers or other parties
• Superannuation products
which may have influenced our advice.
• Margin or investment loans
Subsequently, any time we give you further financial
advice, we will give you (and keep on file) another Some of the financial services or products that we are
written record of that advice. You can request a copy authorised to provide may be beyond those which we
any time by contacting your advisor. authorise your Advisor to offer. The financial services or
products your Advisor is authorised to offer are outlined
Other documents you will receive from us in the Representative Profile (Part B) of this FSG.
In some cases, such as we are providing
recommendations that refine or complement our Reviewing Your Financial Situation
previous advice, and where there is no material We recommend you review your financial situation
change to your circumstances, it’s neither practical at least annually or when your personal or financial
nor necessary to provide you with a SoA. In these circumstances change. Reviewing your financial plan
cases, we will instead keep a written record of our is an important step in the financial planning process
recommendations and retain this Record of Advice as it makes sure you are on track to achieving your
(RoA) for seven years. You can request a copy of the goals and objectives, whilst also ensuring that the
RoA, or the SoA to which it relates, within seven years advice remains appropriate for you. You should notify
of the date of the service and we will provide it to you your advisor if your current financial situation changes.
without charge.
Consent & Authorisation
If you wish to engage us in an ongoing relationship If you authorise us to accept digital consent or email
with you, this can be doing using an Ongoing Fee instructions (or to provide you with information and
Arrangement, or a Fixed Term Arrangement. regulated documents electronically) then you are
responsible for the security and integrity of your
An Ongoing Fee Arrangement enables us to provide authorised email. If you instruct us to take instructions
you with ongoing advice, support, and service. Each from, or provide advice or release information to, your
year you will need to sign a Client Consent Agreement spouse (or equivalent) you are authorising us to do so
to re-confirm the terms of our engagement. In addition, without seeking further confirmation from you.
you will receive a Fee Disclosure Statement every year
to ensure that you understand our services and their Likewise, you accept that an email from us to your
costs. nominated email account is communication with you.
Information or documents sent to your nominated
A Fixed Term Agreement enables us to provide you email is deemed to have been provided to, and
with advice, support, and service for a fee and term received by, you. Further, we can reasonably rely on
agreeable to both parties, which generally lasts for 12 this authorisation and use the nominated email unless,
months. Prior to the end of the 12-month term, we will or until, you either revoke it in writing or nominate an
discuss with you the advice, support, and service that alternate address.
you require for the next 12-month term, and we will sign
a new agreement with you to define the agreed fees
and services for the coming year.

As well as an SoA & RoA, where applicable, you will also

receive a Product Disclosure Statement (“PDS”) about
any financial product we recommend (except for listed
securities). Each PDS will outline the relevant product
in detail including features, benefits, conditions, costs
and cooling-off rights (if applicable), in order to assist
you in making an informed decision about what is right
Date: 7 August 2023 for you.
 Oreana Financial Financial Services Guide (Part A - General Details) P. 3

For more detail on your responsibilities, or how

we will rely on your instructions, please refer to How do you pay for our services and how are the costs
our privacy policy. calculated and disclosed?
At Oreana Financial Services you have the flexibility
What are the restrictions on our advice? to pay for your services in a manner which meets
We generally recommend products that are listed your needs. If you receive personal financial advice
on our Approved Product List (APL). This APL includes from us, we will provide you with details of any fees,
a wide range of investment products from financial commissions, and any other benefits, in actual dollar
product issuers. amounts where possible, in the written advice we
provide you or verbally, where applicable. We will also
Before a product can be added to the APL, we regularly confirm that you consent, and continue to
undertake a due diligence process and products consent, to these arrangements and fees.
are required to meet a certain minimum standard.
If the products on the APL are not appropriate for The fees, charges, and remuneration information in the
your needs, we may recommend products outside FSG relate to our dealings with you as a retail client.
of the APL, where there is a reasonable basis to do so. Different arrangements may be in place for wholesale
At all times, we will ensure that our recommendations clients. In any event, no service fees will be charges, or
are in your best interests. deducted, without your written consent.

What information do we need from you? We will agree with you the amount you pay based on:
In order to provide advice tailored to your personal
circumstances, we will ask you questions regarding • A flat dollar fee;
your needs and objectives, which would typically
include details of your current financial situation • An hourly rate;
and other relevant personal information. You may
• The amount you invest;
choose not to tell us, if you do not wish to, however,
the advice you receive may not be appropriate. • Transaction fees wherein Oreana charges for specific
transactions Oreana arranges on your behalf or
Please read the warnings contained in the
Statement of Advice carefully before making • A combination of the above.
any decisions relating to financial products.
You can pay in the following ways:
Your personal information – how we record it and
how you can access it • As a fee for advice that will be deducted from your
Our Privacy Policy is designed to ensure the privacy investment as a one-off payment or in installments;
and security of your personal information. A copy
of our Privacy Policy is available on our website at • By direct invoice from us for initial
www.oreanafinancial.com/privacy-policy/ or can and ongoing advice;
be obtained by phoning us on +61 3 9804 7113.
• Via commission we may receive when you
commence an insurance contract or loan product; or
A record of your personal information, which includes
certain information such as your address and other • A combination of the above.
details required in order to issue a financial product
such as health and financial information is maintained, Details of any payment we receive from financial
including any recommendations made to you. You can product issuers are contained in the Product
access your file by contacting us. Disclosure Statements that we will provide you
with when we recommend a financial product.
Giving us instructions If you do not receive personal financial advice from
Generally, we will need you to provide your instructions us, we will provide upon request details of any fees,
in writing (for example, electronically, by fax, email, or commissions, and any other benefits in relation to
letter) or another method agreed by us. any other financial service we provide you.

If you need to make amendments to your financial Does your advisor receive any further benefits?
plan or provide other instructions, you can do so by Your advisor may attend conferences and
using the contact details set out in this FSG and the professional development seminars that have a
Date: 7 August 2023 associated Representative Profile. genuine education or training purpose. We keep
 Oreana Financial Financial Services Guide (Part A - General Details) P. 4

a register detailing certain non-monetary benefits This insurance also covers the conduct of advisors
that the advisor receives (e.g., benefits valued who were authorised at the time of providing the
between $100 and $300, genuine education advice which may later become the subject of a
or training and information technology software complaint, but at the time of the complaint are no
or support). An extract of the register is available longer representatives of ours.
for review by contacting your advisor.
Financial crimes monitoring
What if you have a complaint? Under anti-money laundering and counter
Your satisfaction is important to us, and we have terrorism laws, we must meet strict identification
procedures in place to resolve any concerns requirements before we can provide services
promptly and fairly. If you have any concerns or to you.
complaints regarding the advice you receive or
other aspects of our service, as a first step please Where we are legally obliged to do so, we may
contact your advisor and we will do our best to disclose the information we have gathered about
resolve your concern quickly and fairly. you to regulatory or law enforcement agencies.

If your advisor has not satisfactorily resolved your You should also be aware that transactions may
complaint, please put your complaint in writing or be blocked or declined where we have reasonable
contact our Complaints Officer on grounds to believe they breach Australian law or
+61 3 9804 7113. the law of another country.

For any written complaints please send it to: Complaints

Complaints Officer If you have a complaint about a privacy issue,
Oreana Financial Services Pty Ltd please let us know. You can find out how to make
Level 17, 627 Chapel Street, South Yarra, VIC 3141 a complaint and how we will deal with these
complaints, by reading our Privacy Policy, available
We will acknowledge your complaint in writing at www.oreanafinancial.com/Privacy_Policy or by
within one business day of receiving it, or as soon calling +61 3 9804 7113 and asking us for a copy.
as is practicable. And a written response will be
provided within 30 calendar days after receiving Contact Us
the complaint. If your complaint takes longer than Please contact us if you have any questions or
30 days to respond to, we will notify you as soon comments about our FSG. We welcome your
as we become aware of this. feedback. For more information, please go to
http://www.oreanafinancial.com/for-clients/
If you are still not satisfied with our response, You can contact us by:
then you may refer the matter to the Australian
Financial Complaints Authority (AFCA). The • Emailing us on: [email protected];
Australian Financial Complaints Authority is the
external dispute resolution (EDR) scheme to deal • Calling us on +61 3 9804 7113; or
with complaints from consumers in the financial
• Speaking to us in person at:
system. Our AFCA number is 37074.
Oreana Financial Services Pty Ltd
Level 17, 627 Chapel Street,
You can contact AFCA by writing to:
South Yarra, VIC 3141
Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
or contacting:
Website: www.afca.org.au
Email: [email protected]
Telephone: 1800 931 678 (free call)

Professional Indemnity Coverage

Oreana holds professional indemnity insurance
that satisfies the requirements of Section 912B of
the Corporations Act and covers advice, actions
and recommendations which your advisor has
Date: 7 August 2023 been authorised by Oreana to provide to you.
 A better
future.

Hong Kong Office oreanafinancial.com

Suite 1002, 10/F T +852 3185 0200
Cambridge House,Taikoo Place, F +852 2110 0736
979 King’s Road, Quarry Bay E [email protected]

© Oreana Financial Services Limited. Melbourne Office

SFC CE No: AHX191. Oreana Financial
Services Pty Ltd. ABN: 91 607 515 122. Level 17, 627 Chapel Street T +61 3 9804 7113
AFSL No: 482234. South Yarra VIC 3141 E [email protected]